I made a withdrawal of £137.80 on the 18th Jan 2018. Betboro claim they have sent the payment however I don't believe this to be the case.
I have asked repeatedly for them to confirm the exact time and date they processed the payment along with the relevant transaction codes, so far they have failed to provide this.
Once I logged a complaint my account was closed on the grounds I have a gambling addiction. I only placed 2-3 low stakes bets on my account. (Reports of this same tactic being used when customers request withdrawals are coming up on google)
My emails have not all been responded too and on the last one I was told my account was closed as I had "duplicate" accounts. Again this is false.
At this stage I simply want the details of the allegedly made payment and the relevant codes to prove it was sent.