Complaint #12 BetBoro Casino

Not paying out account funds

By helpmegetmymoneyback

8 years ago

I made a withdrawal of £137.80 on the 18th Jan 2018. Betboro claim they have sent the payment however I don't believe this to be the case.
I have asked repeatedly for them to confirm the exact time and date they processed the payment along with the relevant transaction codes, so far they have failed to provide this.
Once I logged a complaint my account was closed on the grounds I have a gambling addiction. I only placed 2-3 low stakes bets on my account. (Reports of this same tactic being used when customers request withdrawals are coming up on google)
My emails have not all been responded too and on the last one I was told my account was closed as I had "duplicate" accounts. Again this is false.
At this stage I simply want the details of the allegedly made payment and the relevant codes to prove it was sent.

Disputed Casino BetBoro Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of BetBoro Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term # 5

5. The operation of duplicate accounts is not allowed for private customers and will lead to immediate account closure, should this happen regardless.
5.1 betboro reserves the right to withhold certain offers to customers.Customer offers are not transferable. Address, email address, phone number, banking information (e.g. credit or debit card, paysafe, skrill) are intended for one person only and may not be used by other people.
5.2 betboro reserves the right to close customer accounts and void all settled and unsettled bets in the event that customers open more than one account in order to manipulate the system

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for BetBoro Casino.

BetBoro Casino

• Representative

8 years ago

Dear Sir,

We have found out that you have duplicated accounts.
We have processed the withdrawal in the Bank Account that you have provided us.

Most probably you mixed up the bank accounts and you asked the withdrawal in a wrong bank account.
The bank account that you have provided belongs to another user (friend of yours or relative)
All the relevant data are available for the authorities for any disputes.
The case has been closed from our side as it is a clear attempt of abuse of our offers.

Kind Regards,
Betboro Team

AskGamblers

• Support Team

8 years ago

Dear BetBoro Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

BetBoro Casino

• Representative

8 years ago

Dear Player,

In order to assist you better with your request we will require your username or account ID in order to investigate the issue further.

Thanks,
Betboro Team

BetBoro Casino Complaint Stats

Resolved 18 / 24

Avg. Amount $2,612

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

BetBoro Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

BetBoro Casino Complaints

See all complaints for this casino

Closed account with 1900 euros

After being restricted from placing bets, betboro took over 1 month before they allowed me to make my first withdrawal, between requested documents and verifications. After all the waiting, they limited me to withdraw 100 euro per week (my balance was 2400 euro). I was able to make 5 withdrawals of 100 euros (coincidence or not is the value i deposited). Today to my surprise, they informed me that I tried to manipulate the system and that my IP has several registered accounts (which is not true, because I only have one account and one cell). This bookmakers is really scam. Don't open account or they do that with who wins some profit.

Unresolved

€1,900

Delaying my payment for almost a month

Hi. I am trying to withdrawal my funds since day 08 may. Betboro was delaying to verify my documents. So when I sent all they requested, they ask me for more 14 days to another verification in my account. So yesterday the 14 days ended, and they keep telling me to wait. The amount is 2401 euros. I deposited 500 euros via neteller day 31 march. Very sad with this neteller indication.

Unresolved

€2,401

No longer able to withdraw

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

Resolved

€6,601

Casino not paying

Hi, I have tried to withdrawal my balance of 1956 GBP with betboro since the start of 2020. I have requested withdrawal through skrill and ecopayz, which are the depsoited methods I have used. They all got rejected. I was asked to do a bank transfer instead. This was not an withdrawal option so it had to be done manually. I sent in the bank information they asked, but they never wired the money. I have waited over 30 days, which they said was their maximum time to pay. Since this did not work I tried to withdraw to my visa card. That was also rejected. I asked betboro for a solution so they could pay my balance on live chat. Their soultion was to ban me from their live chat. I hope betboro can come to a soultion here.

Resolved

£1,956

Ignoring my request to withdraw and emails

After making a withdrawal of my winnings of about 800USD and hearing no response from Betboro, I emailed them only to receive my last response 8 days ago. They asked for all my documents to verify the account and since then have not replied to my previous 4 emails. Several emails asking them if my account is verified and if I can receive my funds have gone unanswered.
I deposited via an E-Wallet here in Brazil called Vcreditos which I have used successfully on other sites. After reading about other reviews this seems to be a common practise of Betboro to only pay out customers once put under pressure by bad reviews and complaints. I am happy to provide proof of emails sent and the single email received from Betboro.