BetBoro Casino - Locked Account, 100.00 Euro withdrawal unfairly declined

Dear AskGamblers Team,

We have investigated the complaint from the user and we would like to inform you the following:
It was a serious breach of our General Terms and Conditions as the customer was playing Poker with another user with the purpose of cheating, playing in advantage against other players and gain a profit.
Additionally, before we spot his game activity this user had already made withdrawals which they were processed successfully and we will demand them back as we have already reported the incident to the relevant authorities including the police and we have provide all the necessary information that they have asked us.

As you can understand from the above, in such cases we have to close the account with immediate effect.

If you require any further clarification, please let us know.

Kind Regards,
Betboro Team

Dear Betboro,

Thanks for answering.

In this answer you speak for poker play. In answer what you sent me about investigation of me you wrote: "...….you have manipulated the system for your own advantages during your play activity with certain slots." I do not understand exactly what you accuse me? First was manipulation of slots, now you talk about my poker play! Dear Betboro can you tell me how long I didn't play poker on your site?

Dear Sir,

You have manipulated the system in general.
Might be not slots as it was a mistake from the operator when he/she has send the email.

The case here is that you have manipulated the system which is a breach in out terms and conditions.

Kind Regards,
Betboro Team

Dear Betboro,

Would you explain how I can manipulate the system? I just played on slot machine.

We have detected fraudulent activity of your account in Poker and Backgammon.

On company is very strict in such cases. Your account will remain closed permanently and you are not allowed to use our services.

I did not really understand what I did. "...manipulated slots", "manipulated system", "fraudulent activity".

As we have already mentioned to you, the word "slot" was used wrongly.
You had fraudulent activity in Backgammon and Poker.

We hope it is clear now.

That's fine. But main profit was gained from slot!

Fraudulent activity leads to account closure as it is a breach in our terms

Here is the relevant term concerning your fraudulent activity, that it was applied for your case:

4. Betboro reserves the right to close account in any case of attempt of fraud against the company. This includes any system based on the use of software, techniques, computer, machines or similar tool or the establishment of a syndicate of Users in order to defraud or to cause damage to Betboro, other Users or any third party.