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Bet It All Casino

Our Rating CasinoRank
7.7/10
CasinoRank
Player Rating 53 reviews
7.1/10
53 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints

AskGamblers Quick Overview

Editor’s View

Bet It All Casino has a modern design and a user-friendly interface. All the casino pages are easy to access, whether you want to explore the game selection, deposit and withdraw money, or contact customer service. 

The footer contains useful links where you can check payment methods and Terms and Conditions, among other things.

What we like
  • Multiple payment options
  • Live chat open 24/7
  • Various offer of casino games
What we don’t like
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bet It All Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betitall.com
Established
2017
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Russian, Bulgarian, Chinese, French, German, Portuguese, Spanish, Norwegian, Finnish
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information About Bet It All Casino

Bet It All Casino is an online casino that invites players to embark on their journey with a host of games, including slot machines, table games, and live casino games. The casino holds a Curacao gambling licence and it’s been active since 2017.

The registration process is simple. All you have to do is enter some personal details and claim the welcome bonus, and you’re in. You can switch the language or choose light or dark mode.

Before registering, make sure to read our detailed online casino review to learn more about the casino and what you can expect once you join in. We’ve covered everything in detail, from payment options you can choose to responsible gambling tools and active bonuses.

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Complaints

Read the complaints other players have left for Bet It All Casino. Learn more about complaints.

Show all complaints
Bet It All Casino - Complaint Regarding Delayed Withdrawal and Lack of Communication
Dear Sir/Madam,

I am writing to formally lodge a complaint against BetItAll.com regarding a delayed withdrawal of 3000 Euros requested on August 21, 2024. Despite the transaction status being marked as "Completed" on your website, the funds have yet to be credited to my bank account. Furthermore, I have not received any confirmation email regarding the withdrawal, which has caused significant concern and frustration.

As a loyal customer since 2020, I have reached Gold VIP status multiple times due to my continued patronage. In the past, any issues were promptly resolved, often with the assistance of a direct contact person. Unfortunately, this level of service appears to have deteriorated significantly.

On August 27, 2024, I received an email from your representative, Leon K., stating that my funds were not lost and that the withdrawal had been completed on your side. However, the email also mentioned potential delays due to KYC verification, bank holidays, or other unspecified reasons. This explanation seems inconsistent, especially considering that a subsequent withdrawal of 80 Euros was credited to my account within hours, while the 3000 Euros remain unaccounted for.

Further to this, I sent an email on August 28, 2024, outlining my dissatisfaction and concerns directly to [email protected], [email protected], and [email protected]. Despite my clear communication, there was no acknowledgment of receipt for several hours, adding to my frustration. In this email, I highlighted the lack of communication regarding the status of my withdrawal and questioned why a long-time customer such as myself was being treated with such disregard.

Moreover, I have repeatedly contacted your support team via chat to seek clarity and resolution, most recently on August 28, 2024, with Jayleen M. Despite my insistence on more specific information, I was only provided with standard responses that did not address my core concerns. When I requested a direct explanation from the finance department or a timeline for resolution, I was told that this was out of their control, placing the blame on the payment provider. This lack of transparency and accountability is unacceptable.

As a customer who has been with BetItAll.com for several years and has made significant deposits and withdrawals, I find it disheartening that I am now facing such issues without clear communication or resolution. I request that the funds be credited to my account immediately and that I receive a detailed explanation for this delay. Additionally, I strongly urge BetItAll.com to improve its communication practices by implementing clearer status updates for withdrawals, such as introducing additional status levels like “Processed by Payment Provider” and “Inquiry.”

If this issue is not resolved promptly, I will have no choice but to escalate the matter further, including taking legal action and sharing my experience publicly to warn other customers.

Thank you for your immediate attention to this matter.
staus Resolved
€3000
Bet It All Casino - Delayed $350 bitcoin withdrawal, receiving adequate response is just waste of time and money

I played online at Betitall.com for a period of around 2 months, my account is verified as before I ever attempted a withdrawal or even became invested with my time and hard earned money I ensured I could withdraw when and what I wanted (within the terms and conditions of their site). I have had successful withdrawals from betitall.com before so was feeling confident and trusted the casino.

I deposited BTC on the 7/8/19 sometime in the early evening and began to play and enjoy myself. my balance began to increase until I was finally satisfied with the balance of $350 USD and placed a withdrawal via the same method I had deposited with - BTC.

I received the confirmation email stating the usual-

"Dear XXXXXXXXX,

We have received your withdrawal request as detailed below:

Status: Processing

Amount: USD 350.04

Fee: USD 0.00

Please be advised that all withdrawal requests are processed within 2 business days from the requested date.

Once approved withdrawals might take up to 7 business days to reach the destination account depending on the withdrawal method chosen.

If you have any questions regarding this transaction, please contact customer support.

Thank you for choosing Bet it All.

Best regards,

Transaction team of Bet it All"

I read the 48 hour/2 day mention of processing the withdrawal part and thought to myself thats not at all mentioned in the sites terms and conditions not even once and the site clearly states it reviews all withdrawals within 24 hours.

It has now been well and truly over 24 hours.

I contacted support via live chat yesterday and was told that the site was experiencing a problem processing withdrawals and that they were investigating the issue and I was assured the problem would be resolved ASAP.

fast forward almost 24 hours later I am frustrated with the lack of emails and responses via email so I call the only telephone number listed on the site for "24 hour support" its a UK based telephone number. After spending 87 Minutes on hold waiting for an operator and the 22 people in front of me in the que I reach the next in que. The hold music begins to loop endlessly. After 30 minutes of being first in the queue and not hearing any recorded message or human being I give up. I emailed the support staff again asking what the issue is with their internation 24 hour (not at all 24 hour) support phone line is and was told that in fact it doesnt support international calls at all and that a seperate phone number will be available some time in the near future for Australians to call for support. There goes $15-20 wasted on my skype phone just to listen to hold music!

Finally I waited to get hold of live chat on the site which comes online around 6pm AEST time.

I asked what the delay was and repeatedly was told different reasons and excuses for the delay. ALL OF WHICH VIOLATED THE SITES OWN TERMS AND CONDITIONS.

Stereotypical online casino money grab tactics. This site does not support manual flushing nor do they even know what manual flushing is when asked via live chat. The old "let the balance sit and the stupid customer will blow their balance before we have to send them a cent" trick.

The most recent live support I had the agent ended our chat with out responding to my polite and well mannered questions.

I have provided transcripts of online chat with the support agents along with proof of my account being verified, deposit history and everything under the sun. These are not displayed here due to private information in them.

staus Resolved
$350.04
Bet It All Casino - Removed all funds after bonus expiration, now refusing to refund my deposit
Hi,
On 4 June 2019, I signed up with Bet It All casino and deposited $100 to get a bonus of $50 and 100 free spins. I played my free spins and was playing slot games over a couple of days and was enjoying my time at this casino. I had a few good wins on slots, and by 7 June my balance had grown to $1059. I was excited. I got home from a hard day's work and just started playing when all of a sudden, my balance just went from $1059 to zero.
I contacted the online support, and they informed me that I only had three days to play through the requirements for the $50 bonus. There was no three-day term on the website about this bonus, and when I questioned this, I was provided with a copy of the terms and conditions for my bonus. These terms and conditions had stipulated “Bonus duration – 3 days”.
I explained that the T&C on the website did not mention the three-day requirement. They told me that they couldn’t change their T&C every time they have a new bonus promotion, that’s why all bonus T&C are in the bonus description. So you have a situation where the website T&C that are displayed and are readily available for me to refer to don’t mention the three-day requirement to play through the bonus amount. This three-day requirement is apparently in some other T&C in the bonus description which I could not find anywhere. I signed up based on the T&C on the website, and I do not know where this bonus description with the three-day term is.
Since complaining to Bet It All Casino, they updated their T&C on their website to include the three-day condition for the bonus. But that doesn’t help me now, and it was not there when I signed up.
Also, I don’t see anywhere in the T&C that my original deposit of $100 is just forfeited if I don’t make the playthrough requirements in three days. For my situation, deposit $100, get a bonus of $50, win and have a balance of $1059 and then they take everything three days later and leave me with a zero balance. They cleaned me out and even took my original $100 deposit.
Please find the chat logs attached.
staus Resolved
$100
Bet It All Casino - Deposit limits went missing

On 15.1.2019 I requested a deposit limit of 100€ weekly at Bet It All. Since I felt a strong urge to play more after my withdrawal processed and felt I needed to control myself. They confirmed in live chat that the deposit limit is now set.

On 16.2.2019 I went on their site, wanted to play a little... made 2x50€ deposits and lost. Unfortunately the deposit limit I set a month earlier for a good reason was now gone for some reason and I was able to deposit 1684€ more, and lost all of it.

After this I go to contact them in order to close my account permanently due to a gambling problem. At the same time I ask what happened to my deposit limit? I'm told: "If you didn't write to us on what time you need limits, they will set up on two months minimal. Your deposit limits was set on two months"

1) At no point was I informed on 15.1.2019 when I set the deposit limit that there was a time limit to it, not by the live chat agent, nowhere on their site it reads that support can only set it for 2 months. They claim they sent an email asking me "for how long do you want the deposit limit?". I never got this email and if I did, I would have told them that I want it set permanently.

2) 15.1.2019 - 16.2.2019 is not 2 months, it is just over one month. Like they confirmed to me, it was set for 2 months. But it was gone after just over a month.

I obviously made a complaint to them about this on 18.1.2019. Last reply I got was on 22.1.2019 saying that the case has been transferred to management.

Since then I have asked for update on: 27.2. / 4.3. / 5.3. / 8.3. / 9.3. and I have got 0 replies. Not even when I asked "are my emails coming through?".

I have not been abusive to them in any way, have been politely asking for an update, so I don't understand why they decided to block or just ignore my emails.

So since the communication has completely died, I came here hoping AskGamblers can help.

My demand is that all deposits exceeding the deposit limit that was supposed to be active are returned. 1684€ in total.

staus Resolved
€1684

Complaint Statistics

Resolved 9
Avg. Amount $ 1,992
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
7.1/10 53 reviews

Top reviews from our players

A few days ago I was looking at free spins offers on Askgamblers forum and found out Bet it all casino offered 100 free spins on Sakura fortune slot for new players. The offer was quite appealing as the spins were worth 1eur per spin and I quite enjoy that game, however, there was one big downfall- after playing the free spins, they have 35x wagering requirement, which as a thought is great, however, only real money bets would qualify to unlock the bonus funds. So in retrospect, you could win 100eur bonus, but you would need to deposit and wager your own money in amount of 3500eur just to unlock the bonus. I know that offers like these aren't very common these days, but I was curious to find out how much I'd win and then see if it's worth it to deposit.

Registration was fast and after filling in my account details I was able to activate the free spins. I hit one bonus round and one respins feature and after the free spins were completed, I had 51eur balance. I checked my account and saw that I had to wager around 1800eur to unlock the bonus. Strangely enough, with this offer you're not able to play it up or down before wagering- once you're done with bonus rounds, you're blocked to place any bets before depositing. 

This is where my experience ends with Bet it all casino, at least for now. The game selection was nice, however, I wasn't sold enough on the offer- since only real money bets qualify, I don't know how big of a deposit it would take to wager the required amount and it just didn't seem worth it. To be fair, I think this is an offer some people would enjoy, but I'm more of a small deposit kind of player so this seemed a bit too high for me to claim. I did check the casinos' welcome bonus terms and not only the welcome bonus has 25x deposit+bonus wagering, but there was a term of 0.5$ being max bet allowed for first deposit? If that's really the case, that's extremely low.

So, I signed up here because I was looking for a casino with a good deposit offer for a small deposit. When I mention small deposit, I mean 10 euro. Bet it all gives 200% bonus and 100 free spins for a small deposit of 10 euros.

They site layout was extremely easy to navigate and have some good game filters. They have a lot of providers like Netent, Play N Go, Red Tiger Gaming, Habanero and many more. Be sure to check out the terms and conditions because depending on your country they will state which providers are available and which are not. So be careful.

There live chat is not 24 hours, but they are available from 10 CET to 10 at night, I think. So about 12 hours or so, however you can email them, and they respond within minutes at times, longest I waited for email respond was 30 minutes I think when live chat was not available.

They have a lot of deposit options and here you can claim the welcome bonus using e-wallets. They also have crypto currency (BTC) as deposit method, however you cannot play in BTC but deposit and withdraw which makes it very convenient for me.

They have tournaments where you can part take simply by playing slots, tournaments last about 2 days if I am not mistaken and at the same time you can take advantage of the loyalty system. If you made a few deposits and luck is not on your side support will throw in a freebie for you and if you were really active, they will dish out wager free spins which is a bonus.

Verification took a little over 24 hours here for me and withdrawals took less than 30 minutes to be approved and pay-out. They state it will take up to 48 hours but BTC is less than 30 minutes. So, I cannot really comment on withdrawals to other methods. I play here often and like them actually but do not play with bonuses at all.

Initially the draw to the website was the large deposit bonus +100 free spins. Support albeit lacking in english (I assume) seem pretty helpful and willing to give you time. Also initially I was able to play on all casino games as they converted eth to euro for non crypto supported games, this is a feature I really appreciate at casinos. Really nice VIP system for high rollers from what I can see. Refunded me a botched deposit/bonus issue.

All in all I think this casino would be fine or even great for someone with fiat currency, but at the moment it's simply not geared towards cryptocurrency or at least Etheruem, they should refine this first before accepting it.

So, I deposit 0.24 etheruem into this website and got the deposit bonus and 100 free spins, the spins were worth like 200 dollars each due to them not calibrating the software for cryptocurrency properly. So I got left with 20 eth (3000 euro worth) of bonus with a wagering requirement of 150,000 euro...yeah. So I couldn't play without eating my own money up. Lucky they fixed this and refunded me my 0.24 which I give them props on that's cool of them. I then figured i'd play on the website but none of the games were calibrated towards eth except for betsoft. However the betsoft games minimum bet is 0.2 eth which is about 35 euro a spin so clearly not viable for low roller or mid roller even. So I can't even play the games and I want to withdraw my eth, no biggie, except they are asking for passport, utility bills etc in regards to regular deposits through bank or debit card I understand this is neccersary because of fraud potential, but on -every- cryptocurrency casino i've been on this is not something that is required. So still waiting for my withdrawl because i can't be assed going through that process right now (why i use crypto) one last thing, support could use a bit of work doesn't seem to respond to well structured questions I am guessing english is quite lacking, but despite that they seem to do their best to help.

They have wide variety of games, great support team and I like their daily tournaments, I won 100 € for Wednesday reel race and that was a nice addition to my winnings. After my verification was complete the withdraw was processed instantly.

Verification took more than 12 hours, I was hoping it won't take that long.

I would like to leave my feedback of Bet it All Casino.
I have registered 3 days ago, my deposit was 20 €, I have decide to take 1st deposit welcome bonus, and I won - 515 €!!!!!!

I was very very satisfied and happy, I contacted the support, they ask me to verify my account. And you know what? Verification takes approx - 4 hours and support was very nice and polite. I like their interface and I would like continue to play here more and more!

Live chat not working at weekend, but they are replying anyway.

I tried to make deposit several times, but than I got call from Anna, she helped me. Unfortunately I can't make deposit now, but I will make account in new payment system and will try a lil bit later. Awesome service) I never had that experience before, just technical call. Superb support

Can't make deposit via my master card. need to pass registration process in other payment methods, later than

I got their welcome pack with a 30 EUR on 1st deposit. Bonus was credited instantly, I clarified some questions through the live chat support, they are told me everything in detail and quickly. As a result I play with bonus and meet WR. My winnings amounted - 520 EUR, fast withdraw after the verification. It was my first experience here and I was satisfied. I'm thinking to make my second deposit here also. Highly recommend! Cheers, guys!

Verification 5 hours. The longest hours in my life :)))

Excellent support, instant withdrawal of €900 on EcoPayz.
Almost all my favorite games, on their web-site easy to navigate, interface very understandable. Thumb up!

They don't have a "Thunderkick" provider... that upset me a bit, but didn't spoil the impression about this Casino...

Good games and good interface but that all. Thats all i liked

I'm also Tried to withdraw to MasterCard after verification, they processed and sent the money (They say) Then I receive nothing, hear nothing, have to contact them and they tell me the funds were refused (Never had a problem before) Or if it's a problem to send money to MasterCard one would think that they do not offer it as a withdrawal method. Terrible

I sent try to withdrawal 10.000 sek*7 and the said the sent them.

It came back in a couple of days to my gaming account again.

I ask for an alternative method and I asked for neteller.

Then thy said agarding the tc 5.8 my withdrawal limit was set to 20000 sek/week.

So it could take 4 weeks to withdrawal only 70000 sek.

I asked them if i could pause my account until all was paid out, but the say no.

Id i take a pause my withdrawals was stalling to.

Stay away from this casino !!!!!!!

Amatic games, decent looking page, quick loading so far. Filter function for providers, It's unbelievable not all casino sites have this.

* Tried to withdraw to MasterCard after verification, they processed and sent the money (They say) Then I receive nothing, hear nothing, have to contact them and they tell me the funds were refused (Never had a problem before) Or if it's a problem to send money to MasterCard one would think that they do not offer it as a withdrawal method. Terrible. As they are useless and don't offer bank transfer, I have to create a Skrill account and verify that with both SKrill first, then now I have my withdrawals pending to Skrill and they don't process them. I sent the requested documents days ago and they are just stalling, hoping I will lose the money I won. Very bad. However, first time they stalled, I actually won more money, but it's the principle of stalling, it's just not very serious.

Also, their translation to Swedish of their webpage is absolutely USELESS, Google translate. So not sure how serious they are as they can't spend €500 to translate it properly.

You can also not set your own limits directly on the page, you have to contact the customer service. This is also clearly proof not to take the casino seriously, if they were serious, they would have this feature.

Well, you learn something every day. I hope you learn from my review to stay away.

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