On 15.1.2019 I requested a deposit limit of 100€ weekly at Bet It All. Since I felt a strong urge to play more after my withdrawal processed and felt I needed to control myself. They confirmed in live chat that the deposit limit is now set.
On 16.2.2019 I went on their site, wanted to play a little... made 2x50€ deposits and lost. Unfortunately the deposit limit I set a month earlier for a good reason was now gone for some reason and I was able to deposit 1684€ more, and lost all of it.
After this I go to contact them in order to close my account permanently due to a gambling problem. At the same time I ask what happened to my deposit limit? I'm told: "If you didn't write to us on what time you need limits, they will set up on two months minimal. Your deposit limits was set on two months"
1) At no point was I informed on 15.1.2019 when I set the deposit limit that there was a time limit to it, not by the live chat agent, nowhere on their site it reads that support can only set it for 2 months. They claim they sent an email asking me "for how long do you want the deposit limit?". I never got this email and if I did, I would have told them that I want it set permanently.
2) 15.1.2019 - 16.2.2019 is not 2 months, it is just over one month. Like they confirmed to me, it was set for 2 months. But it was gone after just over a month.
I obviously made a complaint to them about this on 18.1.2019. Last reply I got was on 22.1.2019 saying that the case has been transferred to management.
Since then I have asked for update on: 27.2. / 4.3. / 5.3. / 8.3. / 9.3. and I have got 0 replies. Not even when I asked "are my emails coming through?".
I have not been abusive to them in any way, have been politely asking for an update, so I don't understand why they decided to block or just ignore my emails.
So since the communication has completely died, I came here hoping AskGamblers can help.
My demand is that all deposits exceeding the deposit limit that was supposed to be active are returned. 1684€ in total.