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Blacklisted

Bella Vegas Casino is a brand operated under the Grand Prive Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Bella Vegas Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
4.3/10
17 reviews
Complaint Response 9 complaints
3 days avg. 9 complaints
What we like
  • Support available 24/7 through live chat, toll-free phone, or email
  • Protected with 128-bit SSL encryption
  • Games proven fair
  • Numerous online slots and video pokers on offer
What we don’t like
  • Several country restrictions
  • Table game selection somewhat limited
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bella Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betbellavegas.com
Established
2002
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French
Casino Type
Instant Play, Mobile, Crypto Casino

Bella Vegas Casino is a luxurious online casino that offers players the glitz and glamour of Sin City. They are powered by Saucify (BetOnSoft), an uncommon software provider that offers a large number of games, with other suppliers like Betsoft, Rival, and Genii. As part of the Grand Prive group, the casino is well-grounded. They hold a license in the jurisdiction of Curacao.

Restricted Countries and Territories

The list of the restricted countries includes but is not limited to Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, United Kingdom, United States, and Switzerland, however, players are advised to check our other casino details section to make sure their country of residence is not on the list.

Mobile Gaming

Players can access popular casino games on the go through the casino's instant play mobile client. All they are required to do is log into the casino through their mobile devices and start spinning the reels.

Security and Fairness

Because the Web is a dangerous place, Bella Vegas has enacted measures to keep it a safe place to play. The most important of these is 128-bit SSL encryption, a security protocol that jumbles up anything you send to them as it goes from your computer to their server. With this technology, it is impossible for anyone to see any information you send the casino for the purposes of registration, banking, or verification.

Game fairness is also something that most players want to know about when they first sign up at a casino. Bella Vegas can guarantee that their games are proven fair thanks to the random number generator. Although this report is not visible to the public, this is pretty common.

StallCation

Complaints

Read the complaints other players have left for Bella Vegas Casino. Learn more about complaints.

Show all complaints
Bella Vegas Casino - Supposedly processed payments never received

I have these two withdrawal request not received.One for $1000.00 processed 08/21/2020 the other for $161.00 processed 08/28/2020. I had been contacting the casino quite often to get the status of my withdrawal to only receive different information from each chat agent when I would receive payment. I submitted an email also to support regarding my withdrawals and have not received a response.After being persistent on contacting chat about my withdrawals they tell me today that I have already been paid it is now 09/18/2020 and I have not received payment yet the casino gave me a bitcoin address that they said they submitted the funds to which was not the address I had given them. I will send a few conversations I had with chat agents and also the two payments in my casino statements that still say processed. The casinos term and conditions states you will receive payment up to 5 business days once payments are processed? my payments say processed since 08/21/2020 and 08/28/2020. Also when I have received payments in the past once they paid me they change the statement to completed which they have not done for either withdrawal request. Thank you and If you need more information please let me know. I would not be submitting a complaint but the casino is dismissing me and I would like to receive my winnings that I won fair and square!!


8/21/2020 11:51 PM 816316 Withdrawal Payment by Bitcoin Processed ($1,000.00)

8/28/2020 4:57 PM 817551 Withdrawal Payment by Bitcoin Processed ($161.00)


14 minutes ago

Ryan

Hi Luke I still have not received my two withdrawal one from 08/21 processed for 1000.00. The other processed on 08/28/ for 160.00

Luke

Tropic like it’s hot with the Last Days of Summer! Tis the sea-sun to enjoy mini games, new slots, leaderboards valued at over $180,000, and a sizzling promotion daily. You can also float your boat with $40,000 in cash for the taking. Swim over to Promotions and start shell-abrating!

Luke

Hi there.

Ryan

Could you please check to see why so delayed. I thought bitcoin was supposed to be 5 business days after being processed?

Ryan

I have spoken with many chat agents in which I ask them to check my withdrawals and the last 6 agents all had different information to give me that did not match up. I guess I will submit a complaint. I have the screen shots and all my saved conversations. I don't really want to complain but if I can't seem to get anywhere in chat and my emails are being ignored what choice do I have???Thanks for not responding Luke you have finalized what steps I need to take next!!!!!

Luke

You withdrawal has been paid


13 hours, 2 minutes ago

Theresa

Tropic like it’s hot with the Last Days of Summer! Tis the sea-sun to enjoy mini games, new slots, leaderboards valued at over $180,000, and a sizzling promotion daily. You can also float your boat with $40,000 in cash for the taking. Swim over to Promotions and start shell-abrating!

Theresa

Hi Ryan

Ryan

Hi Theresa, How are you today? I am trying to figure out the delay with my withdrawal requests?

Theresa

Very well thank you apart from delays in the system, please bare with me as I look into the matter at hand. Trust you are well too:)

Ryan

I am and thank you for checking!!

Theresa

Thank you for holding, is this for $1000 wire?

Ryan

Bitcoin

Ryan

one for 1000.00 and one for 160.00

Theresa

Ok I saw both, they have been processed and you should be receiving payout by 21st

Ryan

okay thank you for checking!! Have a great evening Theresa

Theresa

You are most welcome, thank you, enjoy:)


13 hours, 45 minutes ago

Alex

Hello Ryan. Tropic like it’s hot with the Last Days of Summer! Tis the sea-sun to enjoy mini games, new slots, leaderboards valued at over $180,000, and a sizzling promotion daily. You can also float your boat with $40,000 in cash for the taking. Swim over to Promotions and start shell-abrating!

Ryan

Hi Alex I am following up on my withdrawal requests. I sent an email also. Could you please check on the status?

Alex

One moment please.

Alex

Thank you for holding I se you send through the casino statement we need your Wallet Statement so that we can send it through to Finance to check for the withdrawal. From our end the withdrawal was paid you should have received it b now.

Ryan

How do I send a wallet statement? I use cash app which has my bitcoin account within?

Alex

We need the statement from your cash app.

Ryan

I will have to find out how to do thatonce I get it do I send it to the same email?

Alex

Yes that is correct.

Ryan

okay thank you

Alex

It has been my pleasure to help you today. I hope to see you online soon. Have a lovely day.

If you need more information let me know.thank you

staus Unresolved
$1161
Bella Vegas Casino - Every Delay Possible
On March 17, 2019, I requested a withdraw of $250.00 from this Bella Vegas Casino, around March 25th I contacted live chat to find out why my withdraw wasn’t sent into my bank, the Agent informed me not to worry, your withdraw will be there in a couple of days, 2 days went by, I still have not received my funds, contacted live chat again, this time I was informed that I needed to be verified, no mention of this from the other dumb Agent, I mentioned, I was just verified a few months ago, so why again? The Agent replied; “that is what they need to process the withdraw, as soon as you send your documents, they will release the withdraw”.
The 29th, I sent an email advising them that of their lies and what’s with the delay tactics, (no response). I sent the documents as they requested, the same day I received an email saying; I must fill out a document and send it back, I did that and sent it back. On the 30th, I sent another email, again no response.
A few more days went by, contacted live chat to hear more lies saying; “we are having issues with our processor, you should receive the withdraw in a few days.
Now about 7/8 times contacting them, more BS about their processor.
A few more days, now around, April 20th, same BS, now their processor is fixed, I asked for a supervisor (Steven), more lies, but this time we are checking to find out where your withdraw went, next day called to talk to Steven, he was not available, called back and he was gone for the day, started talking to supervisor Edward, again more lies, more back and forth, April 30th, now I’m asked to send my bank info to show the funds never went into my account.
Now on May 5th, the funds were placed back into my Bella Vegas account, I was asked to request another withdraw of $250, so I did.
Checking in my bank account, I noticed that back in Nov/Dec, they scammed me, by not paying out my full 3 withdraws of a hundred each, but I did receive one withdraw of a hundred and nothing after that.
Now waiting a month and 3 weeks to receive my win from this scam Casino, which I found out that they were Blacklisted on almost every platform in the Casino industry.
They scammed me good this time!
At this point, I know that I will not be receiving my funds from this site and they will keep the money, but I want every Player to know what the GrandPriv group is all about and stop playing on any of their Casinos.
staus Unresolved
$250
Bella Vegas Casino refusing to pay my winnings 100 euro only!
To summarize long story make short I had created a account with Bella Vegas Casino and claimed a free chips for play but lost on 5th of June. I had loved casino's slots for their outstanding graphics and sound. So I intended to play further after deposit. But while deposit I was aware that my email address had put down while registration was little wrong means completely wrong where into BetOnSoft casinos email address is the user unique ID/account number ( I had put wrong email - [email protected] Instead Of correct email [email protected]). I immediately informed everything to support team then she told me to create a new account with correct email address and she had closed previous account as per my request. I had then deposited 20 euro and claimed a 300% bonuses which also combined 10 free spins with my deposit. I was happily enjoying my play slots there but lost 80 euro at the end. Then I had started 10 free spins provided by support agent and here I got some luck :) . I had managed to win 100 euro after met all play through then requested withdraw 100 euro on 6th of June. On 9th June Monday (payday) I went into my Bella Vegas Casino account then I met support agent Steven to ask when about they gonna process my winnings. But Steven told me I have duplicate accounts so,they don't gonna send my winnings of 100 euro. I had explained everything politely that my previous account has been closed as per my request because of wrong email address. After 30 minutes live chat conversations he had requested to email them details to review with higher management. I had sent then details incident but my explanations did n't make them understand the whole matter. My winnings came from after made deposit and deposit combined bonuses which was not from any free chip. But still now refusing to pay my winnings which is completely unfair and harsh decision with me. Please dear ASKGAMBLERS, help me where I am completely unable to make them understand the true facts. My winnings 100 euro I managed to win after my deposit not from any free chip.Here I have attached some evidences to make the matter clear. Thank you.
staus Unresolved
€100

Complaint Statistics

Resolved 3
Avg. Amount $ 282
Avg. Complaint Duration 5 days
Avg. Response Time 3 days

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Player rating
4.3/10 17 reviews

Top reviews from our players

This is a Bet on soft casino with acceptable online reputation. I never liked their casino because the video slots are 100 percentage the same like on the other Bet on soft casinos but they didn't have good promotions like the first Bet on soft casinos.

I decided to register here because they gave 25 free spins to their new customers on a special forum with 100 euro maximum cash out. I downloaded the software from the special link so I was able to get the no deposit bonus. After it I went to the cashier and claimed my coupon code.

I started to play on the Peek physique on the minimum bet because I wanted to play as many as I can from the no deposit bonus. When I played down the half of my no deposit bonus money I got the free games but at the end I collected only 20 euro from it and I decided to play on another video slot.

I started The tomahawak video slot because it has 243 lines what makes the game more payable. I started with the minimum bet again. On my third spins I hit the three tomahawk on the first three reel and get the free games. This time I get 47 euro plus profit so I doubled the stake and kept playing here. I spin down many rounds but I didn't get the free spin feature again but I got the totem bonus game. I built a totem with the chosen parts and got 24 euro from it. I didn't changed the video slot again, I stayed on The tomahawk until as I can but it eat my no deposit bonus. I think they are worth a try because it is free.

Bella Vegas, another Bet on Soft Casino which I am registered player of maybe all Bet On soft casinos. So Bella Vegas, I always take no deposit offer so they were giving 25 free chip to try their games, I was waiting for some promotion from them and when I saw it I signed up.

My friends are playing here so 2 of them are constant depositors, deposit often and withdraw often from them so they have no problems with them so I said I will give it a try. So with those 25 dollars I did start playing my favorite slots Age of Spartans, funny this slot likes me a lot or not, well or I would lose my money very fast or from the beginning it would give me big winnings. So I did play for 0 minutes my balance raised till 125 dollars but I was far from wagering those bonus, but anyhow I enjoyed playing those Spartans. It gave me many dead spins and then I changed the slot start playing Perfect date slot, also interesting game for me. There I hit the couple feature right away so I got free spins and my balance raised again to 220 dollars, but again when I checked at the cashier I was on half the way for wagering that bonus, and again change the slot and played Age of Spartans but now I raised the bet to 0.10 per line so my balance went down to 19 dollars and there were plenty dead spins, so I finished this bonus without wagering, so didn't make anything.

The next thing was to deposit, I only once deposited there. From time to time they send me free spins, well I cant cashout because I did one deposit only but I will play those free spins for loyalty points so from them you can get 10 dollar and up bonus, depends how many loyalty points you have.

I never cashout from them neither, had no bad experience with Bella Vegas, so for me they are solid casino. About their chat I can say that they are always nice and friendly, always there to help.

Bella Vegas Casino is like kind of sort of New York casino. What I mean is that design is extravagant and very attractive to play. The Bella Vegas Casino is powered by BetOnSoft platform and this casino offers exclusive bonus for the AskGambles' new players! It can help you more when you play their casino, all you need to do is visit their website via the AskGamblers' site then after that register then deposit!

The games that I played there are what I'm comfortable to play like Break da Bank, Cash Flow, Bucking Broncos and the other casino games like the table games and scratch game. They also have special bonuses like the calendar promotion from the other casino and it's ridiculous when you are the lucky player that spotted! Honestly I'm hoping for that promotion and I save my credits too long and play it every Friday. When I finished downloading the Bella Vegas and got the bonus I quickly played some sort of slot. If you bother playing and want some thrill then they also have tournament four each day per week! You will have a high chance to get some money when you join and everyday their progressive jackpot is progressing and growing.

Although they have loyalty points for the loyal player reward i'm not still get any of the benefits of this loyalty reward because I didn't always wager to be rewarded. Their withdrawal time is normal not fast as the other top casino but they paid and today I made about four withdrawals from them and no doubt that they are legitimately good casino.

The withdrawal process in 1 - 2 days, I can't predict the exact but they're constantly paying their members. This casino is also certified by gambleware from UK that's why I am confident that they are a nice casino powered by BetOnSoft and that this casino deserve to get B+ from me!

First, I heard about Bella Vegas casino from one of my friends and as a person who knows me very well and knows my preferences relating to casino world, said he thinks probably it would suit me well.

At first sight there’s not much special here, it’s just an usual BetOnSoft developed and designed platform, though I find very useful their little animated, step-by-step tips which really give a great helping hand to the rookies to get familiar with this software. Of course it can be turned off if somebody doesn’t need it. The base services like payment methods, support are very decent, though a little bit faster response time for e-mails would be nice but it’s not really a concern. They offer great cash tournaments (personally I like Atlantis Gold’s or Treasure Island’s better although these both are not owned and operated by GrandPrive). There’s one important thing about tournaments, they only accept US Dollar currency. So if we want to participate these tournaments here, we can only do this if at the sign up procedure we register our player account in $. I don’t know why this currency restriction or why they don’t organize competitions in other curencies too. The amazing and unique thing that can be possible and allowed byBetOnSoft software, that we have the generous opportunity to easily and free transfer our money to or back another casino in the same casino group. I consider it a real player-friendly gesture.

I always liked BetOnSoft software and other benefits it gives and lately I just like them more and more. Their games are high quality, characteristically well designed and created. My favourite slot here is Lucky Leprechauns I called it ’the Irish game’. I like its atmosphere, its leprechaun, four leaf clover and horseshoe symbols with the enchanting Irish folk background music. I had a lot of funny time to spend with it.

In these times when players sometimes are just bored with the well-known environments and the growing desire in them to look elsewhere and find some other groups prominent representatives, that easily can be Bella Vegas Casino. My friend was right this time, Bella Vegas is definitely worth a try.

Bella Vegas sounded so attractive I had to give it a try. They are a very attractive site, with a luxurious ambiance fit for the beautiful city of Las Vegas.I've played at other Grand Prive sites before, and never really got what was going on, but I found my way here at Bella Vegas and had a little successful free spin fun.It has taken me awhile to get used to the slots here, and I'm sure there's much more I'll figure out if I ever get to make a deposit. I've won a few awards on some games but don't know what good they are or if they are useful for something somewhere...

My favorite game is Age of Spartans but darn it, that game can be so cruel as well. Sometimes I just enjoy playing it for the sound effects ("Spar- taaaaaaaa!")but I always love it when the free spins come up and even more so when I get them a second time. The first dozen or so times I played, it actually paid pretty well, but since then, even when I get the free spins, the payout sucks, I mean, like $1.60 from 9 spins.come on! So depending on how much money I have left I'll go to a different game- either a really low wager one and play like 3 cents at a time, or I go all out on one of the 50 line slots and try to get a lucky streak going on. Well, it's been fun but not too lucky yet for me.

Lately there have been rumors that the casinos in this group and with these games are no longer going to allow US players,but so far I haven't found that to be true. Maybe new players? I don't know. Maybe they just won't be as generous to US players as they are to the rest of the eligible world.

BetOnSoft games are pretty good, and I think they have won out over the RTG slots at this point in time, at least for me. I'm tired of RTG in general, anyway as too many of them have not paid out when I've won, and often groups have a lot of lagging issues, and just in general they seem to be not as good as they used to. So for me, it's Bucksy Malone, Alpha Squad, small soldiers, and several other fun games from BetOnSoft. I've even started playing blackjack here, which is something I rarely do.

So, I registered with them because I saw on Russian poker forum that they give 25 free spins on Bucksy Malone slot. I registered, typed bonus code in field, and download Bucksy Malone. So, I really had not 25, I had 50 free spins on this slot! Nice one.
This slot had 40 pay lines, and here are funny features:

1)Every spin(not every really, but 98% of spins) guy with gun shoot in random symbol and makes it wild.

2)If you hit 3 special guys, you should choose 3 barrels and receive some money (one time with bet 0.8 i choose a barrel with 40 $ ( wow ).

3)Free spins 3 scatter gives you 10 free spins with x 2 multiplier.

So, I played my freespins and on balance was ~24 dollars. After it I just searched some slots, and saw that they had Tomahawk slot ( it has 243 paylines). So I played this slot about hour or two, and after it I stayed only with 10 $, but I cleared 50% of WR. And I just said to myself 'This is Sparta' and joined Age of Spartans :) I even hit there 15 free spins with x 3 multiplier, but anyway in final I lost my money :(

So, in total Bella Vegas casino is same as Grandbay casino (both in Grandprive casinos group) so I can say that they had very nice slots ( I also recommend you to play Road trip with 243 paylines ), also I want to say that support in this casino is very nice, they had live chat.

Also can say that one guy who clear his Wagering req. cashout his money in 7 days without deposit. That's not bad too. So if you look at Betonsoft, you can try this casino, I like it very much.

Have a nice day!

Bella Vegas is part of the Grand Prive’ network and uses Betonsoft software. Betonsoft software is probably my personal favorite, probably because if I’m playing a game in penny increments even though it still maybe 1.50 a spin its cooler to see that you won 10,000 credits, than you won $100 but that’s just me. Believe it or not my personal favorites are the 9 line slots, like of age of Spartans, Reels of Rock, and my personal favorite Roll up Roll up, I always seem to do good on that game, in fact it was at Bella Vegas during that game was when I won my first gold medal on any machine, if hit silver on many but never gold, I wonder what it takes to hit diamond, if anyone has a screenshot I’d love to see it.

Anyways back to my experience at Bella Vegas, I know just about all Betonsoft Casinos have affiliates for a sign up bonus that includes free money or spins. I had found plenty to choose from for Casino Grand Bay, some for Roadhouse Reels, even a tiny one for Lake Palace, but never one for Bella Vegas. I would search on Google, “Exclusive Betonsoft no deposit or free spins” or “exclusive Grand prive sign up bonus, but most of what I’d find was for depositors, or already expired. One day I typed something simple into Google either “Exclusive Betonsoft” or “Exclusive Grand Prive”, and wouldn’t you know on one of the top four-five on the list had a code for 30 free spins on Bucksy Malone and a match bonus.

I downloaded it through the link and, I went to go use the bonus and it said used already maximum times, I was confused, I had never played Bella Vegas so it made no sense. I contacted support (which when it comes to Grand Prive/Big Dollar is always a gamble. I’ve had the pleasure of dealing with one of the friendliest support chat staff on their network Jasmine, and the unfortunate timing of getting Mark Allashole I mean Allastair (I will explain in a future review). This time I was lucky to get Jasmine, she credited me the free spins, I made about $12 off of them and had a good hour, hour and a half out of it.I still never don’t understand why Grand Prive has five separate casinos. It’s not like their Harrah’s and own the Ceasers Palace and other properties all over the country, maybe it’s because each one is a different color, and that attracts people to play at all 5 casinos, or as I like to do, test all of them, feel which one I had the best luck and stick with it. Gamblers and their superstition’s lol.

Now for my Rating.
I give Bella Vegas a 9/10, I actually got manually credited a bonus, even though I was supposed to get it anyways. I had a fun time playing because I had the rite support on hand, if someone else was on duty it may have been a totally different story. Anyways that No Deposit Bonus is expired, but Ask Gamblers offers a couple nice Match offers.

-Ian

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