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Aspers Casino is closed, please try these instead:

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Aspers Casino

Player Rating 13 reviews
3.5/10
13 reviews
Complaint Response 1 complaints
1 day avg. 1 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat open 24/7
  • IBAS approved
  • UK Gambling License
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Aspers Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.aspers.com
Established
2017
Licences
Alderney Gambling Control Commission, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Aspers Casino is a majestic online casino offering players a unique and unforgettable gaming experience. Players can embark on their journey with immersive and captivating games ranging from slots, table games and live games. Members will be able to enjoy multiple gaming providers which include Microgaming, Play’n GO, NetEnt, IGT (WagerWorks) and Evolution Gaming. The site can be played in multiple languages and is available instantly or on the go. The casino is licensed and regulated by the Alderney Gaming Control Commission and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. Access to players from countries where such type of gambling is illegal or are considered high risk countries are prohibited from playing here. These include players from Algeria, Argentina, Australia, Barbados, Belgium, Bulgaria, Canada, China, Denmark, France, Greece, Italy, New Zealand, Panama, Spain and the United States. The full list of restricted countries can be found under ‘More Casino Details’.

Mobile Gaming

Aspers Casino is even available to players on the go which means players can take the enjoyment of the games available wherever they go. A large selection of games is now fully compatible on most tablet and mobile devices, accessible through a mobile browser.

Security and Fairness

When it comes to security the casino uses encryption and firewall services which helps keep players personal and financial transactions secure.

They also use an industry-standard random number generator to help keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Aspers Casino. Learn more about complaints.

Show all complaints
Refund refused despite active Self-exclusion

Dear ask gamblers I have self excluded myself from aspers casino on the 20.08.2019 due to gambling related problems and after my self exclusion when I went to the Aspers casino venue the manager came and spoke to me and asked me if I have self excluded myself and I replied yes I did after this interaction he has identified me as a self excluded player and still allowed me to gamble, Aspers casino is clearly in breach of contract and failed to protect clients like myself with its social responsibility code of practice.

Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.

Self exclusion means the operator must refuse service in all sites and venue's no matter the reason. After my exclusion on September 26th 2019 I made a deposit of £1925 and on the 29th September 2019 I made a deposit of £5000 totaling £6925. I have asked the casino for details of deposits made by myself so I can attach it here, I have filled in the subject access request (record) which is what I was told I need to fill in for this information of deposits made by myself during

September 2019 by Marcus < surname removed > the gaming manager as it was wanted by askgamblers.com when I tried to put this complaint before, so today I received a phone call by the manager Marcus < surname removed > to come collect the papers requested regarding deposits made by myself in September 2019 after my exclusion period and he has given me papers that right this information might be incorrect and false and so on,on the papers this is very unprofessional and sneaky and unfair for them to be acting in this manner I will provide all the evidence of this with the attachments of what he has given me and I will also attach additional information as well. This company has been consistent on bending the rules and providing documentation which admits that they have given false or incorrect information provided by them. After all correct procedures followed by myself.

I will be very grateful if askgamblers.com can assist me as it has with many other people.

staus Unresolved
£6925

Complaint Statistics

Avg. Amount $ 8,904
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
3.5/10 13 reviews

Top reviews from our players

Games are ok overall.
They offer plenty of bonuses which is good except their terms which apply to them such as capped at very small amounts.

This casino takes way too long to pay out. I don't need to know a response of how long it takes as I know how long it takes. I don't like the reversal option which a lot of casinos still have. and the bonus caps are useless. example get 100 pound bonus and if you complete the wagering you can have £25 max. wins only you lose your bonus.

Dear Member, Thank you for taking the time to write to us. Hope you are well. While we do understand that there is not much we can do when it comes to luck. So what we do is we offer promotions from time to time, to provide a little boost. We are aware that not everyone wishes to have his winnings limited by terms, and for reasons same, we kept bonuses optional. When it comes to withdrawing and reversing, we can assure you that the reversal feature has only recently been made available, that too on popular demand; many of our players do like to reverse bits and pieces of their winnings for a chance to win even bigger. Though, should you wish to protect your withdrawal from being reversed, do contact us, we have a workaround for you! We hope to speak to you soon.

user avatar

Customer service are nice I will give them that. Good selection of live games.

Withdrawal times are super super slow, 36 hours pending time, then 72 hours to process the withdrawal then a further 24 hours to release then funds, then up to 24 hours to hit your e wallet or 2-5 working days to hit your bank, that is the reason I will no longer be using this casino, the 36 hour pending period you can also reverse your withdrawal, that is what they want, No reason for withdrawals to take so long in this day and age.

Dear Valued Member, Thank you for your feedback, it is truly sad to hear that you have not been satisfied with our withdrawal process and as such allow us to shed some light on our withdrawal procedure. Once you submit a withdrawal request, it automatically goes under a pending period of 36 hours, after which, it is then allocated to our finance department at 10 a.m. GMT. This is the time we do the allocation of batches from Monday to Friday only. Now there, at finance level, the funds are subject to verification against Terms and Conditions and approval by the Audit and Finance department prior to payment. Rest assured, our friendly support team will be more than happy to clarify the situation for you should you wish to discuss further your account. We are available on live help service 24/7 and you can reach us through https://www.aspers.com/help Looking forward to hear from you soon.

user avatar

Not sure there is much to like, but decent live casino and some novomatic slots.
I deposited £100, withdrew £300 and will 100% be closing my account with them as soon as i have the money.

Beyond slow lead times for withdrawal. They say 36 hours, but it is actually far longer, as they only send to the payment team at 10am m-f, the payment team then take a further 24 hours to 'validate a withdrawal' this means if you request a withdrawal at 9am on a monday, it won't be credited to you until 10am on the thursday. This is a bit of a WOW for me, and is why i'll never use this casino again.

Dear Valued Member, Thank you for your feedback, it is truly sad to hear that you have not been satisfied with our withdrawal process and as such allow us to shed some light on our withdrawal procedure. Once you submit a withdrawal request, it automatically goes under a pending period of 36 hours, after which, it is then allocated to our finance department at 10 a.m. GMT. This is the time we do the allocation of batches from Monday to Friday only. Now there, at finance level, the funds are subject to verification against Terms and Conditions and approval by the Audit and Finance department prior to payment. Rest assured, our support team will be more than happy to clarify the situation for you should you wish to discuss further about your account. We are available on live help service 24/7 and you can reach us through https://www.aspers.com/help Looking forward to hear from you soon.

user avatar

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