All Slots Casino Complaints

Good afternoon,

To make long story short, I am a new customer with a pretty big winnings. First I made a withdrawal back to my Visa card but something went wrong and funds returned to balance. Strange but OK, I had same problems before with other casino, so decided just make another deposit and linked my Skrill account. After that I uploaded all requested documents - passport, bill and proof of ownership for Skrill. And order a withdrawal. All this were 1 week ago. Till today nothing. Emails are showing 72 hours period for documents to be checked. Withdrawal processing time is 72 hours as well. Right now in chat agent explains that there is no timeframe at all and my verification can be pending till next New Year. I had 410 eur my own funds and total balance is 4000 eur.
Please help me to resolve the issue.

Hello. 25/07/2019 made a deposit of 200 + 100 euros and won 3400. When I requested a withdrawal of 2000 euros, it was necessary to send documents.
01/08/2019 my account has been verified and confirmed by email:

email from the casino

Ihre Dokumente wurden akzeptiert

Hallo Benedikt,
Ihr Benutzername ist: Pavian
Wir möchten Sie darüber informieren, dass Ihre Dokumente die Verifikation erfolgreich überstanden haben.

Vielen Dank für Ihre Unterstützung in dieser Angelegenheit und weiterhin viel Glück in unserem Casino!

02/08/2019 online chat said that my withdrawal will be approved soon. After 30 minutes, I will not be able to log into my account. . Online chat did not give any explanation.

I used Sofort to make my purchase for credits on the casino. It was a weekend that I made the purchase but on the Monday, funds that were in my bank account, had gone out already for other various bills that were being paid. Unknowingly I did not have the funds necessary at the time, however, a few days later, when I had funds in my bank account, Sofort took out the 2 amounts that I purchased from the previous weekend. both were for around 280 Euros (320 chf).

Now, a short time later, I won with All Slots. It was not a great deal but it was winnings which I was happy with because I don't really have much luck with online casinos. I cashed out and waited for my winnings to hit my Skrill account. When it arrived, I was missing some of my winnings. After contacting chat help with All Slots, they told me that I was settling funds from my winnings because I did not have the funds in my bank account at the time of the purchase, or at the time that they tried to take my money from my bank account. I told them that the money had gone from my bank account from the credit purchase, I even uploaded them my pdf's confirming that the amounts were taken.

This is where it got a little annoying. Each time I was asking chat help what was happening, they told me that they would send my case to Operations Department. I think I have had at least 10 different emails from 10 different people telling me 10 different things. One sent me the dates of the transactions with the amounts including the order id numbers. The Order Id numbers were on my transaction confirmations through my bank which I emailed to them and yet they still are confused as to how to help me. One email from Operations Department told me 'after a thorough review of my account, my case had been resolved due to 'delayed billing', which means absolutely nothing to me.

This had actually already happened once early last year but I just thought that they knew what they were talking about and I never investigated it further.

I was basically being double charged through incompetence and now it seems that these chat help people are just people you can chat to but without actually getting any help. Chat help can't really do anything for you and their responses are quite arrogant. They use a little Jargon which I don't have a clue about, yet they use it like these things are part of the everyday vocabulary for casino users.

I am very disappointed with the service. Chat especially. After receiving the promise of a phone call and them asking me for convenient dates and times three times, still nobody bothers to call.

The games are fun in this Casino, the platform is a little iffy and once verified, you get your winnings in a good time frame, however, if something out of the ordinary happens, be prepared to go bald with Chat Help.

I attached files and highlighted the order id numbers which I was settling funds. The image I attached of the settlement fields, are actually showing less. To date, I have settled 500chf with my winnings PLUS paid from my bank account! The last time I spoke to chat, they told me that I still had an amount which I owe, outstanding. Incredible that they can not see that these amounts have been paid in and yet I owe THEM money. They also asked me to contact Sofort. This is ridiculous and lazy. Why do I have to do everything? All Slots are the service. Chat help are soooo lazy...... and slow to boot.

All Slots reward loyal customers with a certain amount of loyalty points which can be redeemed for credits. I currently sit on Platinium level and at the start of a calendar month if I have maintained this level (Platinum) for 3 months I get 30,000 loyalty points credited within the first week of the following month. Well, so I thought. After speaking with two different support persons and getting two different responses as to why I haven't received it I am getting nowhere. The second support person had to keep referring to her manager after I had an answer for her crazy suggestions as to why it hasn't gone through. I asked if the casino set the loyalty program up and she said yes and the exteranl support team had done training on it. There needs to be a much better communication line from the casino and the support team. Since All slots got rid of the old support team the service has gone downhill dramatically. The old team were fantastic! Would remember you and remember old conversations. Made it a really enjoyable process. So long story short going off there rules on there site about loyalty bonus I should have been paid and wasn't. Maybe back to bet365

hi, I have a problem with the payment of 2,500 euros in the casino all the machines, I was asked for verification documents, I sent all the documents here in my account and I sent an email with my documents, in a chat that I was told it would take 48 hours. After 48 hours, I asked what my verification said? chat people started talking about a different topic and talking with chat, it will take longer and wait ... however, a week ago, when I asked for payment and still have no answer, where my money is, I sent three e-mails to them and I did not get any answer right now on the chat I'm saying from a blind side of any documents from me, it's not normal why these people do it? I spent a lot of money on casinos and they want to deceive me ... I am asking for help in my case ... I am closing the annexes with the payment order 27/12/2017 I sent the same day on the same day ... I am asking everyone for help in this matter I will be really grateful and thank you very much ...

Decided one night to play the slots from my hotel, while on a work trip. Deposited $50, worked my way through the whole bonus requirements, and went to cash out. Was asked for verification documents the next day, which I emailed off, was asked again for my credit card photo front and back, which I did. I've emailed twice to confirm they received them. I logged tonight and saw my payment was processed, so I was excited. Well all that ment was they put the money back in my All slots account. So I asked online chat, and they told me they cancelled it cause of outstanding documents. I was asked to send in a copy of my credit card again, which I just did before typing this post. I cant help but feel like this is a run around, So I'm really hoping someone can chime in, and tell me what is still required, and how I go about getting out my $900. I will admit this has soured me towards online casino's, they are super quick to take my credit card, but when it comes times to take something out it feels like is climbing a mountain.

hi, i signed up with allslotscasino few weeks ago . i made a deposit with my mastercard and i ended up winning 500$. they ask for my documents to verify my account. i sent all the documents to them( Driver license , government ID, address proof , credit card, bank account picture) . i sent them three times just to make sure that they received my documents. i saw in my account that all of my documents have been approved. so i requested a withdrawal of 500$. since that time they keep cancelling my withdrawal , reverse the money back to my account. when i tried to contact them via live chat , they keep telling me that imma have to wait 48 hours and send my documents again. its not fair at all. is there someone that can really help with this?

All Slots issued an email at the start of September advising they would no longer be accepting money from Australian players and all monies currently held in All Slots accounts needed to be wagered or withdrawn by 11 September 2017. On 4 September 2017 I deposited $100 and won $17,000 that I wanted to withdraw. After numerous attempts to withdraw the whole amount and being advised different information from agents via email I was eventually able to withdraw $10,000 (due to weekly withdrawal limits) and would be able to withdraw the remaining $7,000 in a week time - Being 11 September 2017. I was also advised that I was still able to withdraw after this date with only deposits being restricted. On 11 September 2017 I applied to have the remaining $7,000 withdraw via bank deposit. It is now 19 September and I have attempted to contact All Slots on numerous occasions via email regarding the status of my withdrawal; receiving responses saying the withdrawal is visible and is being processed through security and will be received. This is longer than I have ever had to wait for a withdrawal.

Hi I won just over $3500 on all slots casino, I went to withdraw but had to spin another 125 times to do so. That being done I withdrew but with no contact the money was put back onto my gaming account. I contacted support and was told I had to send my drivers license photo which I did but it wasn't a clear enough photo. I got better photo sent that to be asked for bank statement and card photo (after being put back into my account again and playing back $1000. Since then the casino has requested my photos 3 times, cut me off live chat, cut a phone call short (all me contacting them first) and just gave me the general run around. 5 weeks later I seem no closer to the $2000 they owe me.

So i have been playing all slots for a month or two now and put in a a fair bit the other day i decided to withdraw my 5k i new they would ask me for verification so i had my passport.drivers license front and back.bank card(master card) which i use to deposit front and back..letter from my bank stating account details ... vehicle rego stateing address all scanned and sent to them waited two days got an email saying all approved waited another day to be sent an email saying their was a problem and the money was put back in my casino account. Said my preffered method of payment being my mastercard that i use to deposit wasnt working well surprise surprise it works when they want money....will try to resolve this peacfully before taking legal action as i have all the emails and screen shots of my account bank statements and online account.

OK I received an email for 40 free spins . I went to play after log in as instructed and they did not work. I talked to live help agent and after emailing the email I received they said I could go ahead with my spins. They did not work. Went back to another agent and this agent told me I played them ,which was very untrue. I spoke with another agent they said go ahead it's ready to play and again did not work. Spoke with yet another today and half way threw our cobversation they diapered and I got another agent.I've wasted overy 1.5 hours with these people and still don't have my spins It does not end there this morning I receive another email for 10 spins on there new games and do you think they worked he'll no. This is outright takeing advantage of fauls advertizing. One agent tried to tellING me I played them which is a straight lie right after they told me this the ended conversation.

I recently did a withdrawal of $700 but then realise that I had put down the wrong swift code on my bank details for a transfer . So I emailed the correct swift code to casino help desk asking for it to be updated to correct code . Since my last email I had several live chats to see the progress of the update but I was not able to get one response on wether it's been updated to the correct code as yet could someone please help me as I have been waiting on this withdrawal over a week and a few days already and stil don't know if my acc has been updated or not for the withdrawal to be process again

I like playing at All Slots. It's a great casino. I am however wondering what the delay is on my withdrawal. I requested withdrawal for $1800.15 on April, 05 2017. After the 48 hour pending period I talked to the casino and they said they had released my funds on the 7th for deposit into my account which will take up to five business days. All my documentation was approved, no problem there. After five business days not including weekends I had not received my deposit. I called the casino again and the next agent I talked to told me my money was released on the 10th and it would be 3-5 business days to appear in my account. Wonderful I'm still excited . I still have not received any money it is now the 19th I have taken pictures of my account details and transactions and history with casino and It says my money was released on the seventh for payment lol. Once again I asked and wrote live chat and they all assure me my money would be in before today, my documentation was not the problem every thing is correct. I did not take a bonus just deposited and played without bonus. Please help, can anything else be done to get my money. I will still happily play at All Slots once I receive my money but I am confused on why I get different dates and why I still have no deposit in my account. Help please !

I have played with allslot and won 1543 euro. After withdrawing i kept sending documents, i mean the same proof of address 4-5 times because they keep deleting emails i think and when you contact support they ask to send them again.So , my withdraw is from 13.12.2016. This kind of system is really bad. Finally before some days customer support approved my documents and told me that i will be paid in 24-48 hours! It has past a week and i have not received my money. I decided to write to this forum because it is almost 3 months that i don't receive my money.

On January 16th I won 2176$ at All Slots. I requested a withdrawal and sent all documents a day or two later. Got response from support that they received my email. I've since asked in the chat, the money has returned to my account at least 2 times even though I've sent all the documents at least 4 times. I've even sent the documents while chatting with their support and they've confirmed that they've received it. I've sent the one by one and as a batch. Everytime I ask in the chat I get a new delay: wait for 24-48hrs, we JUST received your documents, the documents are verified and will be in your account within 48hrs... you name it, they've done it. Support doesn't answer emails anymore and well... I'm just fed up with this. I just want the money on my account and I'm tired of getting bullshit answers all the time. Thanks /Anton

Username: mv2454 I wanted to withdraw US$500.00. They requested my documents as driving licence, bank card, and a letter to myself addressing to my home address. I send them all that. After few days, they replied, they need all my documents in color and also they need to see it's four corners. I resend all the documents over again. After few days, they replied back, saying they couldn't read my driving licence. They said it's too small. So resend the documents over plus with a copy of my passport, in a bigger image. They took 3 days to reply back. The reply came from Shellery < name removed > saying they still waiting for all my documents, so what they did, they reverse the money back to my account. It's so frustrated as they said according to their policy, I have to send what they asked for. But they don't realised they don't stick to what their policy said. They will process our request 24 to 48 hrs. They took more days more than the time they agreed to with their policy. I'm not playing anymore because I don't have the trust on them anymore. I rang their help centre how many times, and asked what's the problems. They said they couldn't open my documents. So I'm wondering why I am talking to these people, if they can't help to solve my problems. I asked to speak to those people who signed their names on those emails send to me. They said I can't. They're the first and the last point of contacts. And some of their staffs, I don't understand what they saying on the phone. It's very frustrated really. I just want my payment into my account please help.

I thought I won with this casino, but since requesting a withdrawal of $1700 from my account, two weeks and many, many emails, phone calls and live chats later, I am still being asked to provide copies of documents that I have now emailed numerous times. I have copies of all emails that I've sent, and can prove that I have responded to every different request of me. I've received emails stating that some emails are undeliverable due to a full mailbox! I'm now worried that full color copies of my licence, bank card, utility bill, and rental agreement that I have emailed to the casino, might be used to steal my identity! Where have my emails and attachments gone, and where is the money that I won?

The 23d of this month i requested an withdrawl and i have send the documents, then they asked for the documents again. Today they said that the utility bill is not valid because of the colors i think. I have read other complaints and i know they will do anithing to not pay me. I heve to receive 4278,24 €, and now i saw that they have put the money back in my casino account. I can do nothing my utility bill is black and white. Please help. Sorry my english, below i leave the mail that they send me. Hi Sergio, Nelisa here from Al Slots. You are receiving this email with regards to your account verification. I have been requested by our player security company to please contact you in regards to the verification documents you have sent us. First of all I would like to thank you for your efforts in provided us with the requested documents. However, one document you have sent in, was not able to be accepted, as we are only able to accept certain documents according to internationally set standard. Therefore I would to ask you to please send in the following outstanding document: • A color copy of a utility bill which clearly states your name, date and address and is not older than three months Kindly email the requested document(s) to [email protected] Please contact us again, should you have any further queries. Kind regards Nelisa We promote responsible gaming. Support Hours 24 Hours a Day, 7 Days a Week Casino Support

I won some money 17 days ago. After two days they asked for documentation. I sent that to them right away. Two to three days later, they needed the pictures taken in a different way?! The pictures have always been good enough for other casinos. I have a picture of myself on my debitcard, but that was not good enough. They needed a picture of my drivers license. I dont have a driverslicense. I sent a copy of my passport. For a few days pretended that they didnt get the email with the copy of my passport. A week ago they said that they werent able to send the money to my debitaccount. I had to add Neteller. I did. Two days later, they said i had to make a deposit to the account using Neteller. I did that. It took three more days before i finally got the money today. They dont answer emails, and chat takes up to 40 minutes, without getting any help. I would recomend people to choose an other casino.