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All Slots Casino - No timeframe and pending verification

UNRESOLVED
Complaint Info
Disputed casino All Slots Casino
Reason Verification issues
Amount € 4000
sukoliko Luxembourg
Posted on December 18, 2020

Good afternoon,

To make long story short, I am a new customer with a pretty big winnings. First I made a withdrawal back to my Visa card but something went wrong and funds returned to balance. Strange but OK, I had same problems before with other casino, so decided just make another deposit and linked my Skrill account. After that I uploaded all requested documents - passport, bill and proof of ownership for Skrill. And order a withdrawal. All this were 1 week ago. Till today nothing. Emails are showing 72 hours period for documents to be checked. Withdrawal processing time is 72 hours as well. Right now in chat agent explains that there is no timeframe at all and my verification can be pending till next New Year. I had 410 eur my own funds and total balance is 4000 eur.
Please help me to resolve the issue.

sukoliko Luxembourg
Posted on December 18, 2020

Today they pay 3600 eur. Good start.

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