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All Slots Casino - Closed the account and blocked €3,400 with no further information

UNRESOLVED
Complaint Info
Disputed casino All Slots Casino
Reason Account closure
Amount € 3400
Pavian Germany
Posted on August 5, 2019

Hello. 25/07/2019 made a deposit of 200 + 100 euros and won 3400. When I requested a withdrawal of 2000 euros, it was necessary to send documents.
01/08/2019 my account has been verified and confirmed by email:

email from the casino

Ihre Dokumente wurden akzeptiert

Hallo Benedikt,
Ihr Benutzername ist: Pavian
Wir möchten Sie darüber informieren, dass Ihre Dokumente die Verifikation erfolgreich überstanden haben.

Vielen Dank für Ihre Unterstützung in dieser Angelegenheit und weiterhin viel Glück in unserem Casino!

02/08/2019 online chat said that my withdrawal will be approved soon. After 30 minutes, I will not be able to log into my account. . Online chat did not give any explanation.

Pavian Germany
Posted on August 8, 2019

Hi,

They wrote in online chat:


I see that your account is still currently under review. This may take up to 7 days from when it began on the 2nd of August

operator

2:19 p.m.benedikt < last name removed >

ok


michellef2:19 p.m.

Thank you for your understanding

Pavian Germany
Posted on August 11, 2019

reza7:25 p.m.

Benedikt, I have spoken to the Operations Department, and was advised that we would need to wait until Monday for feedback unfortunately, as the review of your casino account seems to be taking longer than expected

operator

reza7:25 p.m.

Apologies for the inconvenience

operator

7:26 p.m.benedikt < last name removed >

ok, wait monday

Pavian Germany
Posted on August 14, 2019

Monday answer!!!!!!!!!!!


garyl6:15 p.m.
Once they have completed the review of your account they will let us know and you will be notified via email

garyl6:16 p.m.
Reviews can take 48 - 72 hours to be completed

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