888 Casino

Item: 888 Casino
Rating: 1.1
Author: Petar M.

888 Casino

Welcome Bonus

100% up to €1000 Welcome bonus

Visit casino

T&Cs Apply

Our Rating CasinoRank

1.1/10

CasinoRank

Player Rating 150 reviews

4.4/10

150 reviews

Complaint Response 422 complaints

2 days avg. 422 complaints

888 Casino: My Expert Opinion

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

By Petar M.

What we like

Various offer of casino games
Well-developed VIP program
Plenty of deposit options

What we don’t like

Delays in withdrawals are common
Live chat is for registered users only
A lot of unresolved complaints

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

888 Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.888casino.com

Established

1997

Licences

Government of Gibraltar, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service

Company

Virtual Digital Services Limited

Affiliate Program

Uffiliates

Languages

English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic

Casino Type

Instant Play, Mobile, Sports, Live Casino

Deposit Methods

Bank Wire Transfer, Payz, MasterCard, Neteller, PayPal, Paysafecard, instaDebit, Visa, Sofort, Boleto, QIWI, Trustly, Skrill, AstroPay Card, WebMoney, iDebit, MuchBetter, Apple Pay, Rapid Transfer, Bitcoin, Interac, iWallet, Online Bank Transfer, Neosurf, EPS, Pix, Luxon Pay, Nordea, Pay4Fun, PurplePay, Todito Cash

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, PayPal, Visa, Wire Transfer, Payz, QIWI, Skrill, WebMoney, iDebit, MuchBetter, Rapid Transfer, Trustly, Pix, Interac

Withdrawal Fees

Withdrawal Limit

USD 30,000 per month

Currencies

Euros, British pounds sterling, US dollars, Canadian dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 4-7 days
Card Payments 1-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

888 Gaming, Playtech, Pragmatic Play, Play'n GO, Blueprint Gaming, Red Tiger Gaming, Games Global, NetEnt, Inspired, Light & Wonder, Big Time Gaming, Elk Studios, Quickspin, Eyecon, Gamomat, Mazooma Interactive Games, Indigo Magic, Atomic Slot Lab, SlotMatrix

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

FAQ Section

Suggest an edit

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

Payment Information and Options at 888 Casino

888 Casino has a well-organised banking page where players can find all the information about deposits and withdrawals. However, if you look at our Payments tab, you’ll see all the data directly.

Popular deposit methods are available at the casino, including debit cards and e-wallets, while players can also use QR codes to deposit money into their accounts. The minimum deposit is €10 or equivalent.

Keep in mind that you can’t use some of the deposit methods to withdraw money from the casino. The casino reserves the right to pay out potential winnings larger than €30,000 in monthly instalments. On the other hand, the minimum withdrawal for all payment methods is €10.

Customer Support at 888 Casino

The best way to contact 888 Casino is either via email or live chat. The live chat is available for members online, and you can access it both when you’re logged in and when you're logged out. It’s easier if you’re using an app.

888 Casino has a help centre with some of the most frequently asked questions answered. You can start looking for information there before you proceed to customer service.

Looking at the casino complaint history, the customer support of 888 Casino isn’t tending to players who are experiencing problems with delayed withdrawals. You can always submit a complaint with our AGCS team and we’ll try to resolve it with the casino.

Games at 888 Casino

The number of games at 888 Casino has always been admirable. Players can choose between different online slots, while the casino adds new online slots to the website to stay in tune with the gaming trends.

A bunch of table games are available, including different versions of online roulette, blackjack and poker. If you’re looking for instant games, you can choose scratch cards or arcade games such as Aviator or FlyX.

Step inside the live casino lobby for the ultimate casino experience. You can choose between different titles and select the rooms that you like the most. Don’t forget to check 888 Casino exclusives for unique casino games.

Becoming a VIP member of 888 Casino is worth it because other than better bonuses, you can be invited to different events where you can mingle with other players and share your experiences.

888 Casino’s Commitment to Responsible Gambling

Players at 888 Casino can set deposit limits and use features such as taking breaks or self-excluding from the casino. The first thing you can do is a self-assessment test to determine if you have any gambling problems you have to tend to.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

888 Casino Bonuses

Check out other 888 Casino Bonuses and pick one that suits your needs.

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Welcome Bonus

100% up to $100, 1st Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: Welcome1

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No Deposit Bonus

$25 Sign-up Bonus

Free Spins N/A

Free Spins WR N/A

Maximum Cashout N/A

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Match Deposit Bonus

30% up to $350, 2nd Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

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Match Deposit Bonus

30% up to $350, 3rd Deposit Bonus

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30% up to $350, 5th Deposit Bonus

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30% up to $350, 4th Deposit Bonus

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Welcome Bonus

100% up to $100, 1st Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: WELCOME1

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Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints

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Endless documents uploaded since August 5th

Complaint #3366410

On august 5th after withdrawing $350 hours earlier I deposited some back on via E transfer. As this is the only way I ever fund my account.

After a run of good luck, I decided to cash out 10k of my winnings. I found it unusual that I did not receive my money within 30mins to 12 hours like every other time in the past.

After a few days of inquiring I was asked to provide a card that was so old and outdated that it no longer exists, then asked to provide bank statements for and account that is no longer open. I was then blocked from my account because I mentioned I wanted to pay some extra bills with the money.

After having my account restored, I reversed the 10k withdrawal like an idiot and lost almost half of it. Mangaed to turn revers withdrawal off, and request the remaining balance in a few withdrawals. Since then I have spent every day trying to get my money.

I have uploaded countless copies of any and all possible documents that can be useful, in many formats including all PDF's. My last upload being my bank wire instructions zoomed in, and highlighted arrows pointing to each of there listed information requirements. That was 5 or more days ago. Only silence since.

Any time I inquire I get the say copy and paste response check your email, it has been escalated to "whatever team" for Manuel review. You will hear back in 72. Hours. Or contact live chat. When I do that I get the same run around and 72hour timeline. Over and over again, I am embarrassed as I told people how awesome 888 was. I'll never say that again.

I just want my money and to be done with 888. I have never had this kind of issue with any other online casino. Don't play on 888

52h left

$5,800

Blocked Withdrawals and Repeated Account Verification

Hello,

I would like to file a formal complaint regarding my withdrawals and the repeated verification requests on my 888 Casino account.

It has now been about one month since I started trying to withdraw my money. I have made several withdrawal requests, including $1,000, $1,800, $1,200, and eventually a $4,000 withdrawal.

Since the beginning, I have repeatedly been asked to verify my identity. I have provided all the requested documents multiple times, including my three most recent bank statements from National Bank of Canada in Montreal, my Quebec driver’s licence, and proof of address through a Hydro-Québec bill.

I have spoken with many different agents, probably between 15 and 20. Every time, I receive the exact same response: “Please send your three most recent bank statements and your ID.” I explain every time that I have already submitted these documents several times, but nobody seems able to give me a clear answer or permanently resolve the issue.

What is even more confusing is that three days ago, I received an email confirming that my verification had been successfully completed and that everything was in order.

However, the very next day, I received another message asking me to verify my identity again.

How is it possible for you to confirm that my account has been successfully verified and then ask me to complete the exact same verification again the next day?

Today, August 31, 2026, I am still in the same situation and have received no clear solution. This situation is causing me a great deal of stress and has become extremely frustrating.

I have fully cooperated with your team and provided every document requested. I am now asking for a supervisor or manager to personally review my case, because I do not want to keep receiving automated responses or repeating the same process with a different agent every day.

I simply want a clear answer: What is actually blocking my withdrawals, and when will I receive my money?

Please take this complaint seriously and provide me with a clear and concrete response.

Unresolved

$8,000

Withdrawal blocked requested verification for cards I never used

I explained this clearly to the support team via live chat and email, multiple times, and offered full alternative verification: my CNP (Romanian personal ID number), a bank statement covering the relevant deposit period, and my ID card, which was already verified. Support repeatedly refused any alternative and insisted I must submit documents for the two cards I do not recognize, without further explanation or investigation on their end.

I have received only generic, templated responses that do not address the specifics of my case. My withdrawal remains blocked as a result, despite my full cooperation and willingness to provide any reasonable proof of the legitimacy of my funds.

I am asking 888 Casino to investigate this internally, confirm the actual payment method used for these disputed deposits, and process my withdrawal using the verification I have already offered (ID, CNP, bank statement matching card 3539).

Resolved

RON303

Verification taking forever to verify and cannot be contacted by mail or chat

Hi there,

I am writing to formally address the ongoing and unacceptable delay in verifying my 888 account.

Despite having uploaded all the correct documentation, my account remains unverified, and I am trapped in a frustrating verification loop. To make matters worse, the support channels are completely inaccessible:

1. Email Support Failure: When attempting to email your support team directly, my messages keep bouncing back as undeliverable.

2. Communication Breakdown: I have no way to reach out via live chat or email to resolve this issue.

3. The Document Loop: I have email evidence showing a completely disorganized process where your team approves certain documents, rejects another, and then repeatedly asks for re-approval of documents that were already successfully submitted and accepted earlier.

Furthermore, I am now unable to upload any additional documents because the platform interface locks me out of doing so, leaving me with zero actionable options on my end.

I have read numerous reports from other users on public forums stating that verification with 888sport has taken them months to resolve.

Can you help get my account verified and facilitate this process?

Happy to provide any the relevant confirmation and emails to this message.

Sincerely,

Unresolved

€3,500

Locked out of account with no withdrawal

I made several withdrawals on 888 casino in the amount of 1256 on August 1st. I usually received my withdrawals in the same day. I spoke to several agents regarding this matter I was told they needed my bank statement even though I provided it previously so I provided it again. I was told by an agent on live chat my withdrawal would be handled promptly once I sent this document. So I asked another agent again how long it would take but was never given a clear answer. Now I can't log onto my account.

Resolved

€1,256

Unexplained Rejection of Verification Documents and Delayed Withdrawal Processing

I am submitting this complaint regarding the handling of my withdrawal requests and account verification by 888casino.

I submitted two withdrawal requests (Withdrawal Request IDs: 968252944068 and 968242041784). As part of the verification process, I was asked to provide proof of my bank account, and I promptly submitted my bank statement.

My bank statement was later rejected, but I was not provided with any explanation for the rejection or informed of what was wrong with the document. To determine the issue, I contacted my bank. The bank confirmed that my full legal surname cannot be displayed on bank statements because of a system character limit. They issued an official letter confirming that the account belongs to me, stating my full legal name, and explaining why the bank statement displays a shortened version of my surname.

I resubmitted my bank statement together with the official bank letter explaining the name limitation in an effort to satisfy the verification requirements.

Throughout this process, I repeatedly contacted 888casino through the live chat to request updates and ask for clarification. However, I consistently received the same standard response without any explanation addressing my specific situation:

"Your conversation has now been transferred to our Security Team.

They're already reviewing your account and the information you've provided. We'll complete the review within 24 hours and will contact you if we need anything further.

There's nothing you need to do at this stage. We'll be in touch as soon as the review is complete.

Thank you for your patience while we complete this process."

Despite being told the review would be completed within 24 hours, I did not receive any meaningful update or explanation. My requests for clarification regarding the rejected document were not answered, and I was not informed of any additional information required to complete the verification process. My support reference ID is 844020803.

My concern is not only the delay in processing my withdrawals, but also the lack of transparency and communication throughout the verification process. My documents were rejected without explanation, and despite my repeated attempts to resolve the issue and provide additional supporting documentation, I have been unable to obtain a clear response.

I respectfully request that this matter be investigated, that my verification documents be reviewed fairly, and that my pending withdrawal requests be processed as soon as possible.

Unresolved

No explanation why casino 888 is not paied me

8 days waiting for 403 $. I just want to know when I will get my money and they blocked me… Never write me back for more information its stress of me out. I have a house to pay and they can't even tell me what the problem I just want information to get my money back! Please! Every day I am looking and Nothing is changing always (Processing). It's stressful for no reason; it's ruining my vacation, and then they temporarily blocked my account for no reason! I'd like them to tell me what to do to get my money back; it doesn't seem complicated.

Unresolved

$403

888 Canada Withdrawals Pending Since July 8 Despite Completed Verification

I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.

Unresolved

$1,824

withdrawal pending since June 5 with no clear verification or payment update

I am submitting this complaint regarding a delayed withdrawal from my 888 Casino account.

On June 5, 2026 at 3:43 PM, I requested a withdrawal of C$1,007.64. The withdrawal confirmation ID is 954432916095. My support ID is 847520578.

As of June 23, 2026 at approximately 9:10 PM Pacific Time, the withdrawal was still pending and had not been paid. The withdrawal has now been pending for approximately 18 days.

I have contacted 888 Casino support multiple times to ask what is preventing the withdrawal and what, if anything, remains outstanding. I have submitted the requested verification and banking documents, including my driver’s licence, proof of address/utility bill, bank statement, card documentation, wire transfer instructions, and later a void cheque when support requested it.

On June 9, I contacted support to confirm whether my documents had been received and whether anything was missing. I explained that I had submitted my driver’s licence, utility bill, bank statement, copy of my card, and wire transfer instructions, all connected to the same account I used to deposit funds. The agent told me the documents had been received, that they would verify them right away, and that I should expect an email that day. I did not receive that email.

On June 15, after the withdrawal had been pending for 10 days, I contacted support again and asked for a substantive update. I was told there was a date-of-birth discrepancy. I verified my personal details, and the agent confirmed that the date of birth had been corrected. I was also asked to provide a void cheque for the withdrawal query, which I did. I then verified my email and cell phone as requested.

On June 22, I contacted support again. I first received a response asking me to allow up to 24 hours for review of my account, and the chat was then closed. I then opened another chat and specifically asked for confirmation of my verification status, whether any documents or banking details were still outstanding, whether my Canadian banking information had been accepted, the reason the withdrawal had not been released, the expected release date, and an escalation or reference number.

I was connected with Patrick, who said he would escalate the case to the transaction team and inform them about my withdrawal status. I explained that I keep being told I will receive an email update, but nothing happens. Patrick then said the case had been forwarded and prioritized, but I still did not receive a clear verification decision, payment confirmation, request for further documents, or explanation for the continued delay.

There may also be a Canada-specific banking issue. I am a Canadian player using a Canadian bank account. Canadian banks generally do not use IBAN numbers. In the IBAN field, I entered my Canadian bank account number, which is the standard account identifier used in Canada, along with the other Canadian banking details available to me. The bank account information I provided is connected to the same Visa Debit card/account that I used to fund activity on 888 Casino.

Unresolved

$1,008

Awaiting for the payment

Hello.

I recently won 17 thousand on slots (no bonus). It was cash playing. I tried with draw it all via etransfer and it was held awaiting process for over 2 weeks. The one agent i spoke with told me to reverse it and break it down into smaller chunks and see if that helps and still nothing. 4 agents have confirmed that my account is fully verified. Am I at a loss?

Unresolved

$17,000

888 Casino Complaint Stats

Resolved 334 / 400

Avg. Amount $8,698

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

4.4/10 ● 150 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the variety of bonuses, free spins, and special promotions offered by 888 Casino, enhancing their overall gaming experience. Many also highlight the quick withdrawal times, with some reporting withdrawals processed in less than 24 hours.

Players dislike that the live chat support is not available 24/7 and that email responses can be slow or absent. Additionally, there is frustration regarding the lack of clarity on how to gain an invitation to the 888 VIP club.

Top Reviews From Our Players

luckyman336622

7 years ago

8/10

Lots of games and no freezing games as I heard or read reviews. Well also I was so worried that 888 don't pay back. Read lots of reviews that 888 don't pay or makes it difficult or delay the payments for ever.

I played and won and I was so worry but in fact its not true. Ok they do ask for verification before they make the payments. But as soon as they verify you they pay you straight away. I received my first payment £1300 today and they also paid me £3700 today and I should receive in the next few days.

I only dislike is transferring the money to the players takes longer then what er want. 3 working days is acceptable like other casinos. 5 to 8 business days is a lot I think.

Thank you for sharing your experience and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. Congratulations on your winnings! We have a culture of constant improvement and feedback like yours helps shape us for the future. Once it is possible to offer a shorter withdrawal processing time, we will not hesitate to implement it. We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

888 Casino 7 years ago

nocheatsite

7 years ago

7/10

I like the field and tournaments that are going. Pretty nice interface as well.

A month ago I tried to withdraw 1000 euros, my bank rejected the international transfer and sent funds back to cassava through target system. Since that moment I have made 4 queries about the issue and still have not received an answer from support and funds have not been placed back into my account ;(

Thank you for taking the time to post your review. We are happy to hear that you enjoy the interface and the games offered. We will make sure to pass on your feedback to our team. On the other hand, we are sad to learn about the difficulties experiences with your withdrawal request. We would love to take a close look at your case and for that, we will need your username. Our email address is [email protected]. We'll work with you to resolve any issues as quickly as possible. Sincerely, 888 Team

888 Casino 7 years ago

Candm

7 years ago

1/10

Not a very large selection of slots. Plus I had a hard time getting a match on my first deposit, it never happened. The site kept freezing on me and the games didn't all load. And you need 20 dollars in your account to withdraw. Sticking to Betfair or sugarhouse.

We are truly sorry your experience was not to your satisfaction. At 888casino, you can choose from over 100 of the best quality slot games and enjoy a wide variety of features such as Bonus Games, Expanding Wilds, Free Spins and Huge Jackpots. We also have ongoing new releases as well as selection of 888 Originals, which are games designed in-house and only available to 888casino players. Regarding your match deposit bonus, please note that once you are eligible, we will send you an email to claim the offer once your deposit is approved. Please provide us your username and we will review your account and provide you with exact information about your case. Our email address is [email protected]. You also mentioned some Technical difficulties while playing the games. Once you contact us, we can assist you as well regarding this matter. Last but not least, I would like to provide you with some information about the Minimum withdrawal amount. This is linked to the payment method that you are using. https://www.888casino.com/banking/withdrawal/policy/ We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

888 Casino 7 years ago

fadeout

7 years ago

4/10

They have some exclusive game I couldn't find anywhere else.

The games are very limited, and they don't accept CAD, so there's exchange fee loss for every withdrawal and deposit

Thank you for taking the time to review our casino. We are so happy to know that you enjoyed our selection of exclusive games. As you can see, we offer an extensive range of luxury online slot games including ongoing new releases and those that have been exclusively designed in-house for 888 casino players only. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. Regarding the currency, you are able to select your preferred one during registration. We offer: $, €, £ and C$. Please feel free to contact us with your username and we will review your account. Our email address is [email protected] Sincerely, 888 Team

888 Casino 7 years ago

Greenwhite11

7 years ago

1/10

Worst ever online site! I just wonder if the people operating this site think this is still the 80s? Jeez why make it very very simple to take money from your customers and when it's time to withdraw you have the most stupid excuses? You sat down and decided to get into trustly for deposits and nobody thought how about we do the same for withdrawal? Worst customer service I have encountered in my 10 years of playing! Everything works fine for them but nothing works for the customers! I have atleast 7 unanswered emails! You only have 2 people operating your technical department? Stay away from them!!!

Thank you for posting a review and we are sorry to hear that your experience was not of the quality you expected. Unfortunately, some of the deposit methods do not have the option to receive Withdrawals. Once we can pay back to a specific method, you will see it in the Withdrawal section of the cashier. We would like the opportunity to investigate your feedback further and would appreciate if you could send us an email with your username to [email protected] Sincerely, 888 team

888 Casino 7 years ago

Meatspin

7 years ago

2/10

There's a nice theme towards the layout of this site.

When entering a promotional code 90% of the time it wasn't applied to my account. Getting a response from customer support is like pulling teeth as its a very painful wait time to get any sort of result. Your looking at a 2-3 day minimal to hear back from them and at that point, most people have already played thier deposits. I've contacted them numerous times regarding bonuses and have had nothing come back to me, even though I entered them as they were advertised on the correct day they were active. I took a break and temporarily excluded my account and when it was time to play again my account was still disabled. It took about 4-5 times of reaching out to support via site and emails until about 2 weeks later, we're they removed the lock. The game selection is very poor and the level of service is even more so. I don't recommend trying this casino before you have had a chance to try your luck on others with a much higher rating and customer satisfaction review. I can see on this page that others have had similar experiences with support and that dosnt surprise me.

Thank you for sharing your honest feedback and sorry to hear the way you are feeling. We want every customer to have the best possible experience. As you mentioned, once you contact us via email, you will not receive an instant reply. Standard response time frame is 24-48 hours. If your case needs immediate attention, we suggest you utilize our instant communication channels: chat or phone. Once you login to your account, you can access chat from the Cashier, and you can find there the phone number to call us. The phone number might be a Toll number. We would like the opportunity to investigate your feedback further. Please email us your username to [email protected]. Kindly accept our apologies and we hope that you contact us soon. Sincerely, 888 Team

888 Casino 7 years ago

DS23450

7 years ago

1/10

Deposited 200usd idebit payment (highly not recommended they don't write back to emails as i had a problem with my account number and wanted to change it) won 100 didn't get paid 25 dollars for bonus not sure if you, although im not sure you needed to meet wagering requirements. When I won I requested 888casino to withdraw through wire transfer but they sent it to idebit account. Major delay never paid since go to real local casinos instead

I dislike the way they handled my withdraw they didn't direct it to my bank account. I idebit wouldnt respond to emails and requests to my account.

We are truly sorry your experience was not to your satisfaction. Regarding your bonus statement, please note that all bonuses are subject to wagering requirements; this means that the bonus amount and any winnings obtained with it can only be withdrawn after those requirements have been completed. You can keep track of it by visiting the My Account -> My Bonuses section once you log in to your account. For more information about our Bonus Policy, please check the following link: https://www.888casino.com/promotions/bonus-policy/ You also mentioned your dissatisfaction about the way your withdrawal was handled. Normally, once you deposit with a method that accepts payments from us, your withdrawal is processed back to that method. We will be happy to review your account and provide you with exact information about your case. We would also like to follow up on the issues you experienced with iDebit support. Kindly email us your username to [email protected]. You can find more information about our Withdrawal Policy by visiting the following link: https://www.888casino.com/banking/withdrawal/policy/ We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

888 Casino 7 years ago

Dsmnd

7 years ago

1/10

Worst casino I've ever played, support sucks. operations team will answer you within 72 hours ( business hours ) for me it takes 1,5 week to request a withdrawal, documents take 3 days. It's insanely slow!
Every email you answer on, their response time is 72 hours! does that still exist? Yes it does

Thank you for your review. We are sorry to hear we did not provide you with the best possible experience. The Operations department has a maximum response time frame of 72 hours as you mentioned. Please understand that this allows them to update each player that has an open case with them. Perhaps in the future we are able to shorten this period. Regarding the experience with the Support department, we would love to review your comments further. Kindly email us at [email protected] and provide us with the username of your 888casino account. Our main objective is to ensure the satisfaction of our members and guests alike, a priority which we take seriously. Please accept our sincere apologies for any inconvenience you have suffered. We look forward to hearing from you soon. Sincerely, 888 Team

888 Casino 7 years ago

Heniin

7 years ago

3/10

There are some good stuff with 888 casino. The rtp seems to be alright on their own games and there was no problem getting the bonus right away. It was easy to register with bankid as a Swedish player.

There are unfortunately a lot of negative things about 888. First of all they are missing a lot of big providers when it comes to their slots. There aren't really that many slots and their own casino slots are quite messy. The withdrawal time is horrible... It's not okay that a withdrawal is pending for 55hrs. The support are also lying to you when asked when the withdrawal would be processed.. That is unacceptable and unethical. There are better casinos to play at that payout right away, no reason to play at a casino that will withhold your winnings for as long as they can..

Thank you for posting a review; we are sorry to hear that your experience was not to your satisfaction. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected] and provide us with the username of your 888 account. We remain available if you have any further questions or concerns. Sincerely, 888 Team

888 Casino 7 years ago

AizBacMan

7 years ago

5/10

The live feed seems quite smooth. Haven't experienced any lags. Good choices of games.

Even though they're supposed to be supporting Paypal, I can't find any options for Paypal on both deposit and withdraw pages. Also, on withdraw page, all options are not available except Bank Transfer. Why?
And I sent an email to support about Paypal 4 days ago, but never got any replies. Question Reference # 190109-001528

Thank you for taking the time to review your experience at 888casino! We are thrilled to hear that your experience matched your expectations. In regards to the deposit via Paypal, please note that it is indeed a payment method we offer, however it is not available to all locations. Unfortunately, you are facing this situation. The good news is that there are other deposit options available to you, which will allow you to transfer funds to your 888casino account in a fast and secure way. Neteller and ecoPayz are two examples. Please visit the cashier once you login to your account. Finally yet importantly, I can see that we have responded to your incident: #190109-001528. We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

888 Casino 7 years ago