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32Red Casino

Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 144 Reviews
5.6/10
144 Reviews
Complaint Response 24 Complaints
3 days avg. 24 Complaints

AskGamblers Quick Overview

Editor’s View

32Red Casino features a straightforward design, making it easy for users to find their favourite casino games or reach any corner of the website. Whether you want to jump straight to action, contact customer service, or check out the casino’s latest promotions, everything is one click away.

What we like
  • Phone support
  • Responsible gambling tools available
  • Multiple reliable licences
  • Various offer of casino games
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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32Red Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.32red.com
Established
2002
Licences
Gibraltar Regulatory Authority, UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, Hungarian
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 32Red Casino

32Red Casino has been available since 2002, and it’s one of the longest-running online casinos in the world. Throughout its existence, it has emerged as one of the most trusted casinos on the Internet.

The casino has won multiple industry awards, and it is licensed and regulated by the Gibraltar Regulatory Authority, the UK Gambling Commission, and the Malta Gaming Authority. Although the website may appear outdated compared to some of the new casinos you can explore, it’s straightforward and intuitive.

To learn more about 32Red Casino and what makes it special, you can read our online casino review, where we cover everything from payments to games and responsible gambling tools.

StallCation

Complaints

Read the complaints other players have left for 32Red Casino. Learn more about complaints.

Show all complaints
32Red Casino - Withdrawal issues due to verification and lies about timeframes

I have been chasing my withdrawal of £6500. I had been asked upon withdrawal to send over proof of verification so they first asked me to send over my payslip which I did and they approved on the 21st of March 2025 I was asked for my bank statements which I sent on the 26th of March march 2025 it clearly states when you upload this document that it takes typically up to 48 hours and a maximum of seven working days every time I contact the team they just give me generic answers and have now resorted to saying that there is no specific timeframe I mentioned so that means it could be a year or 10 years to which they replied. It depends on the teams workload the fact that they asked me for these documents in bits as opposed to asking me all in one go it would have been so much easier than to make it even more frustrating when I emailed them they say they have the documents and are working on it when I go onto the live chat until the documents are not uploaded and I have to re-upload them which I’ve done about three times now via emails on the website funny enough when I was told to re-upload them through no fault of my own as they had confirmed, they already have this by email and not to worry I was then told I could potentially be put to the bottom of the queue because it’s from the upload date. I have raised a complaint. I speak to the agents every day and just keep getting generic answers and they clearly do not care one bit. It’s literally a copy and paste job they’ve said they’ve contacted the verification team several times and they are literally refusing to help and I’ve just been told it is what it is and it can take however time they need but in their conditions it clearly states 48 hours and below being the minimum and seven days being the maximum it’s also interesting that they only asked for this information when I withdrew my funds I have been with them for almost 3 years and in the past I have verified my ID and what not with no issues in fact they approved my ID proof of address and source of wealth within two working days but the bank statement it just seems to be the most upsetting back-and-forth. All I’ve asked them is to just kindly reach out to the team for someone to have a look as they have already passed the designated timeframe but I no one wants to take initiative at all. I mentioned I am a loyal customer and it’s easier for just somebody to have a look at the emails because the support team do not know what’s going on and the verification team are not allowed to talk to customers and neither our managers which I find really bizarre so all they have to do to resolve this complaint is look at the final document they requested it’s very simple what they requested two months worth of bank statements which I’ve already shared and they should enable them to just approve my withdrawal. They should’ve said at the very start there is no specified time for us to verify these documents but it clearly states 48 hours to 7 days and I known this is how long it takes I would’ve gone with another provider that is more proactive and polite to their customers. In fact the chat agents at 32 red casino are incredibly rude and not helpful at all. I would just like my withdrawal approved and paid and my documents verified which is not a big deal because it’s only the last document they requested. The only delay is they have not reviewed my documents and I'm sure if they do this matter is easily resolved.

staus Unresolved
£6500
32Red Casino - Delay withdrawal of 1165 pounds

On the 10/12/23 I trudged to making a withdrawal which was then reverted because my payment method ending in 0354 can’t accept inbound payments from 32red.com.

Later on in the day I found out that my 32red account was permanently closed without any form of communication as I had to find out by starting several chats with agents who wouldn’t even tell me what was going on. I ended up having to call the Uk support phone number to find this out. I was then told that my withdrawal will be processed and that my bank statement is needed which i uploaded to the live chat agent at the time which I’ve sent a screenshot of the chat showing this.

The next day on the 11th even though the withdrawal that was made on the 10/12/23 was declined by the method ending 0354; it was made to the exact same card without my knowledge and it was declined again; I only found out about this by live chat as they lied stating that they emailed me which they did not as 32red have a reputation of poor communication with customers. My bank statement was sent in order to have my £1165 paid to me by bank transfer but nobody has deposited to my emails and every time I ask the live chat agent they always tell me to be patient which is ridiculous.

It clearly states on 32reds website that withdrawals are processed in less than 24hrs but in my case it’s been over 72hours. I would please like askgamblers to step in and sort this out please so that I can have my £1165 paid to my virgin money bank account that I was told to supply a bank statement for. As 32red are very notorious for making withdrawals difficult for customers as they do not communicate at all

staus Unresolved
£1165
32Red Casino - Prolonged Account Verification Process and Withholding of Funds

I joined 32Red on the 11th of May 2020 depositing a total of £1,500 in May and not winning anything.


I did not log in again until August 2021. I recently upped my level of play depositing amounts between £100- £1,000 and winning various amounts. However, on Friday the 19th of November, I deposited a total of £1,700 into my 32red account (initially £700 followed by £1,000) and won playing on roulette. I requested 2 withdrawals on the 19th of November, the first for £4,500 and the second for £1,500 and logged out of my account. I later logged back in and got a message along the lines that I have been prohibited from making further deposits. Notwithstanding, I continued playing as I had funds leftover in my account and did not need to deposit anymore funds. I won a few more hundred pounds and logged off for the night.


I logged back in on the morning of Saturday the 20th of November still getting the message prohibiting deposits but was allowed to play. I won between £500-£600 and logged off. When I tried logging on again later the same day, I got a message saying that my account had been locked. I called 32red and was advised that an email had been sent to me on the night of Friday the 19th of November requesting various documentation and until the receipt of the said documentation, my account will remain locked. When I enquired about my requested withdrawals, I was told that none of my funds will be released until receipt of the requested documentation and completion of 32reds review.


I sent the requested documentation electronically to 32red on Monday the 22nd of November via email timed at 11:18am and 14:17 respectively. I sent a further email on Monday the 22nd timed at 16:17 requesting confirmation that I had now supplied all requested documentation and to be given an indication of how long the process will take but got no response. I sent a further email on Tuesday the 23rd of November timed at 10:43am saying that it would be helpful and courteous to get a response to my email of Monday the 22nd of November timed at 16:17 but still got no response to date.


I have called the customer support team on three separate occasions but they have not been able to give any information other than that the matter is being dealt with by the relevant team who will get back to me once they have completed their review but they are unable to shed any light as to when this will be.


I subsequently got various emails from the support team apologising for the delay in responding to my earlier emails but 32red are unwilling to give any indication of how long the process will take. Today is exactly 7 days since I sent 32red the requested documents which they have confirmed receiving but still review is pending in a queue and funds will not be released until review has been completed when this will be is unknown.


The situation has left me frustrated and furious as 32red are holding onto my funds totalling just over £8,000. They have not provided me with any indication of how long the process will take or when they will release my funds.


Whilst I appreciate the rationale behind the account verification process i.e., for money laundering and social responsibility checks particularly in light of 32red being hit with a £2m penalty for failing to protect a problem gambler. But to leave me in abeyance whilst holding onto my money is unacceptable.


32red have had ample opportunity to undertake checks on me but only sought to do so after a large win giving the impression that they do not want to pay out large wins.


All I want is for 32red to complete their checks and release my funds.

staus Unresolved
£8000
32Red Casino - Birthday Bonus not added as advertised
Hi i am a bronze tier level holder at 32red which means, according to their own statement onsite, I would get 1000 rubies credited to my acct on the day of my birthday. deposited and played the day of my birthday and waited for the rubies and by around 3pm I asked chat why I had not received them and was told it can be anytime that day up to 23:59. Do was advised just to wait. Next day came, and nothing then nor had anything been added the day before.

I ask the chat agent plz Could I get the bonus added manually because, after all, this is what it's stated on site would be the case in the event it did not auto add. Agent said it was too late and i should have asked the day before and I said I had done but just kept getting then, and have done sinse, repeated dismissed with 'There is nothing I can do in regard to this bonus' despite this being their error l, not mine, and despite their site stating they would and do add extra bonuses for players who's accts they deem deserving and I haven't got a standard issue let alone extra bonus.

It is stated they use criteria of how many bonuses player has claimed, longevity of players acct and if they had received any gesture bonus previous. the 14/15 year membership and for reasons that are unknown to me it really fells like I am subjected to discrimination by the staff at 32red who dismiss me each and every time I try to plead my case.

I am considering contacting the customer UKGC on acct of what they state on their website is factually unsubstantiated therefore false advertising. I am here to see if you can help resolve this as if not, I will publily list this as well as my previous withdrawal issues there to warn others to be aware that play at 32red at your own peril as they will not honor a bonus not comply with their own stated claims onsite.

Hope you can help.

Yours, Alex.
staus Unresolved

Complaint Statistics

Resolved 9
Avg. Amount $ 9,910
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
5.6/10 144 reviews

Top reviews from our players

Talk about player satisfaction if your gaming experience is unhappy they wont honor it giving ya money back. Put money in got bugger all back.

Dear Gambler, Thank you for your feedback. We are sorry that you didn't have the player satisfaction you expected, however I hope you understand that we cannot give the money back. Best Regards, Jakob

user avatar
Inactive user
9/10

Casino 32Red – Microgaming, Quickfire software

My personal opinion is – and my own experience also proves it – that there must be only very few players, that have joined this casino, have played here and did not enjoy it at all. And this is not caused by the fact, that most online casino lists on the internet contain this casino at its first places, just thanks to wisely chosen casino name.

It will be probably thanks to the very kindly customer support. Also it could happen because of almost daily regular deposit bonuses, which vary in percentage between 10 to 100 % (or 200, I am really not sure now). And if you are at least slightly loyal player, you are very likely to receive their special bonus, Red Letter Day free chip, which is sent every day to recently deposited players (random picked). Or someone could also like its cashout capabilities, as they are most likely to pay your withdrawal out in less than a day, and sometimes its really only few hours – and for example, I have withdrew 10-15 times from here, and they NEVER required any ID verification or anything (but maybe thanks to the amount deposited by me, as I have made at least 20, but there is also possible that the number could reach even 50 deposits, and the summary deposits count could reach… no, I am better not even thinking about it, just because of my personal safety :D ).

The only negative for me is here the red color that spreads over every casino website or downloaded client page, and finally also in the casino title, as it is not pleasurable in my opinion; I would pick blue or even darker maroon would be better, as pure red like this, as the color grabs the human’s attention too much and also activates some primitive instincts, like “fight or flight” :)).

Hi Mrohacek, Thank you very much for your feedback, we are really glad that you enjoy playing with 32Red and thank you for the colour feedback. As I can understand you I am afraid this will not be something we can't change that easy. Please remember that although we haven't ask you for your ID this might happen in the future. We are obligated by law to request documents. By requesting documents we can guarantee the maximum safety for our customers. Have a good weekend! Best Regards, Jakob

user avatar

The fact that they have finally dropped under the top ten on here.

They are not cooperating with my lawyer. These people are the most corrupt online casino.

By far, the worst paying casino online. U will never walk away with winnings. Ever.

My reviews are real. I am not a penny player who writes ridiculous reviews because I won 8 dollars from no bonus spins given!

I wagered big and played 100 hours a week. Real player with real money. I don't care what people say about my tone. Reality is this. 32 red is corrupt. They are not legitimate. Impossible.

I played them all. I was fooled because of fake reviews everywhere and a great customer service.

Play 1000 dollars there and then go to Unibet(eg).... See the difference.

And please don't buy that garbage that they have a 97% RTP. LMAO!

Dear Johnnygotthebone, Hope you are doing good and thank you again for your review. We are very sorry that you are not happy with our casino, but please remember that we are hosting the games only, therefore we do not have any influence in the outcome. Casino is a game of chance, you can be a millionaire with one spin or you can have times not winning that much. Fingers crossed! Have a good weekend, Best Regards, Jakob

user avatar

Customer service

56k deposited on three different accounts.

They confirmed RTP of 71%. Slots.

I quit gaming. I am speaking with an affiliate and a lawyer regarding their casino.

I have received RTP from casinos that I used to play on. Received 30 so far. RTP ranges from 91-170%. Except for jackpot city.

One day the truth will come out about these people. Avoid them.

Since I stopped compulsive gambling, things are so much clearer.

Avoid this casino folks.

I am very surprised at the high rating for this casino, I had a headache after about an hour of trying to play anything at 32Red, constant freezing I downloaded it and it froze and couldn't remove it off my screen unless I restarted my computer ! I gave up in the end so I can only rate 32Red on its software issues, which would be a 2

Well here is a casino I would call Rank 1 material. 32 red casino is the most amazing casino I have ever played with. And I quote it is not 'one of the best' because for me it is the best casino out there. It is from the 32 red plc group. They are a very very big name in the gambling scene and I do not know a gambler who does not know about this casino. I always put in a good word about them. They have a match up bonus but a little different you get 12 from the casino for every 20 you deposit. With MG as the game provider there was absolutely no worry.

I made a deposit of 40 through my Neteller. And got to the real action. The first slot was Agent Jane blonde and this game has some ridiculously good return to player. In just a while I hit scatters and there they were ( free spins) the most astonishing thing about slots. I made 4 from those free spins. But after this no major features just some uneven combinations but over all I was in profit so no harm here. Tried at least 10 slots here and among all of them this one and the thunderstruck slot were my favorites. I might not have gotten any major scatter feature or so but small one like a combination of q,j and 10 was giving me good money. By the end of playing slots I was up by 24$. So my balance was now 64$. I tried major millions but then just played it for one go because had to leave the casino actually the system for a while. Then came back and started with the table games.

I made a withdrawal of 83 and the best thing about this casino is in the end when you withdraw because the amount was transferred in my e-wallet within just a couple of hours. I have made a lot of more deposits here and 90% of the time I have managed to come out with profit.

This is probably the only casino where the management, game, withdrawals, no tech-problems or anything gave a problem at all. 32 red casino is a 10 for me.

32red have been around for a long time and have built a reputation as one of the most trustworthy on-line casino brands in the business. They regularly receive awards for the quality of their customer service, and in fact in all the years I have been playing on-line I have yet to come across a story of a player being screwed by this casino – any time there is a complaint, they do their best to reach an amicable resolution, so I think because of this alone, 32red is a very good choice if you want to play Microgaming casino games on-line.

Microgaming however, may yet turn out to be their Achilles heel – 32red remains a Microgaming only casino, despite the current trend towards massively multiplatform online casinos, and at present there does not appear to be any intention of changing this policy. On the one hand, this is a good thing, because it means they are able to offer the full MG download casino package – something I really like, because the games run smoother and with better graphics – but when more and more casinos are offering all the same games, plus hundreds more from other developers such as NetEnt and IGT, I can only guess that 32red are losing business month on month.

Still, they offer daily bonuses – often up to 100% - withdrawals are fast, although they recent stopped paying out on a weekend, a little frustrating if you use an eWallet such as Skrill or Neteller – and the customer support is absolutely top notch. When I want to play an MG download casino, I wouldn't dream of going anywhere else – well, except for the sister casinos Dash, Nedplay and Golden Lounge of course!

As mentioned, the downside is the fact there are no games from other developers, only MG, but that doesn't stop me regularly enjoying a good session at this casino. I was rather put out when they stopped paying out to Skrill on a weekend though and see no good reason for them making this change, but apparently the vast majority of their customers were depositing via cards, so I guess it made financial sense for them.

This is a review about 32Red Casino, which I recently looked up, and judging by all the positive feed back from the reviews for this casino I decided to give it a shoot. The casino is powered by Microgaming and it has a 10/10 casino rank score, which is always a good thing according to me. After the log in, which was fairly quick, the first thing that I noticed is the free 32$ with every 20$ deposit. And it has vast majority of games to offer, over 500 online games. The casino can be downloaded which is to expect from this highly ranked casino, of course for more experience. But I preferred the online version, I always do. They also have a mobile casino which is really nice and a big plus from me, considering that the mobile casinos are a way to go now, since they are expending at a huge ratio. I also must comment their web design. For my taste it has too much of the color RED, but considering that that is the name of their casino I guess it is acceptable, but it wouldn't hurt to much it they put some other colors to give it that special glow. And that background sound from Jurassic park kinda spooked me and I think it is unnecessary, that is only my opinion. Even though it kinda gives it a special thing.

So, after I made the deposit and claimed the bonus. I immediately started playing Thunderstruck II, which is a game that I prefer lately. A variety of the bets per spin were made, from 0.60 to 3$. I started good with couple of decent wins, then it descended a bit. After a while I got five of a kind and got raised by 33$. Then I decided to try another game. I tried Terminator 2 and gained absolutely nothing there, so I returned to Thunderstruck II, where I was in luck with another five of a kind and 2 WILD, which gained in total of 70$ (those were the 3$ per spin –wins), then I got 3 Thor’s Hammers Bonus, which gave me bonus spins.

After that I kinda backed out with a decent profit over 100$ which i withdraw via e-wallet, which was done within 24 hours. Over all a great experience in this casino I had, I would recommend it to anyone. My rating for this casino is 10/10 !

Inactive user
10/10

32Red powered by Microgaming. The casino design isn't quite by my taste even though I like red color it would be much more elegant if it also had black which gives a note of elegance. A few days ago I took a bonus for my deposit of 20 euros, 32 euros bonus. 32 Red enjoys a good reputation in the online gambling world and it doesn't come just like that. I would like to point out that I tried poker for the first time in this casino. Honestly I didn't understand anything and I switched to slots. They also got the award Best Casino of the Decade from Casinomeister. In the download mode there are over 550 games which is admirable.

After I deposited a pop up window appeared with a bonus offer and with my pleasure the bonus was added to my balance instantly along with a 30 x wager on my deposit. I wanted a cash out after a long time but as I mentioned on the forum in my reviews for a long time my mood has been bad which reflects negatively on my playing. For my great pleasure I met the wager. I played Twister and Kathmandu but I had no success here. Then I was angry and left the casino for a few days and sat down yesterday to continue. My balance went down to a small 29 euros and I lost hope that anything can change. But my feeling told me to go to Jurassic Park and after the third spin and a 0.60 bet I got a Super Mega Win of 150 dollars. I played about 5 minutes more with small wins which was good. I moved on to So Much Candy, So Much Sushi and So Many Monsters. So Much Sushi increased my balance and after that Cashanova a great session of 50 spins and a 0.90 bet. I got over 150 euros from that session and moved from 29 euros to 360 balance. I just couldn't wait for the bonus of 12 euros to disappear. I made a mistake on Playboy slot the bet was too high and I didn't win anything so I lost a lot of money. After Playboy I checked the bonus balance and after the remaining 2 euros disappeared I had 214 euros to cashout. I sent the verification documents today and hope that everything will be OK for the withdrawal.

Not a bad casino at all, quick game control and generally very well laid out settings and controls. As this brand is pretty well known in the UK, It is quite popular with most gamers.

Nothing at all

32Red Casino News

Read all news about 32Red Casino, check for updates and stay tuned for exclusive bonuses.

Wazdan to Expand Its Presence in the UK With 32Red Partnership
Industry Wazdan to Expand Its Presence in the UK With 32Red Partnership

More UK players will now get a chance to enjoy Wazdan’s top-performing titles after the innovative iGaming content provider has signed a deal with 32Red Casino to deliver its games to the UK market.This is not the first time Wazdan will enter the UK market, as the innovative games supplier has already partnered with a few other popular brands to distribute its titles to UK players.What Will the Deal Bring to the Two Companies?Once the deal is complete, 32Red will be able to offer its players a range of the most popular Wazdan titles. The content will be delivered in batches, with the first batch including some games players love, such as 9 Coins™, Burning Sun™, Hot Slot™: 777 Crown, Dwarfs Fortune™, and Hot Slot™: Mystery Jackpot Joker.Other batches will contain more top-performing titles, like Power of Sun™: Svarog, Sizzling Eggs™, and Hot Slot™: 777 Rubies. 32Red players will get a chance to experience Wazdan’s engaging signature mechanics, such as the exciting Hold the Jackpot bonus game and Cash Infinity™ feature.Partnership for the FutureAndrzej Hyla, Chief Commercial Officer at Wazdan, said: “We’re extremely excited to be expanding our presence within the UK, especially with an online casino as acclaimed as 32Red.” He continued to praise the company’s new partner:They’ve had consistent success in the market, operating to the highest standards and becoming one of the UK’s best-known gaming companies, so we’re delighted to be partnering with 32Red and delivering our quality portfolio of games.Adam Newnham, Commercial Operations Manager at Kindred Group Plc, said: “We always aim to provide the best of the best for our players, and Wazdan’s portfolio of games is sure to be a massive success on 32Red.”“We’re delighted to be bringing their range of engaging and diverse titles to our platform, and we look forward to delivering more Wazdan releases in the near future,” Newnham added.

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