AskGamblers Quick Overview
Editor’s View
32Red Casino features a straightforward design, making it easy for users to find their favourite casino games or reach any corner of the website. Whether you want to jump straight to action, contact customer service, or check out the casino’s latest promotions, everything is one click away.
- Phone support
- Responsible gambling tools available
- Multiple reliable licences
- Various offer of casino games
- Multiple country restrictions
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
32Red Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About 32Red Casino
32Red Casino has been available since 2002, and it’s one of the longest-running online casinos in the world. Throughout its existence, it has emerged as one of the most trusted casinos on the Internet.
The casino has won multiple industry awards, and it is licensed and regulated by the Gibraltar Regulatory Authority, the UK Gambling Commission, and the Malta Gaming Authority. Although the website may appear outdated compared to some of the new casinos you can explore, it’s straightforward and intuitive.
To learn more about 32Red Casino and what makes it special, you can read our online casino review, where we cover everything from payments to games and responsible gambling tools.
- E-Wallets 0-12 hours
- Bank Transfers 3-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at 32Red Casino
32Red Casino offers multiple deposit and withdrawal options, all of which are listed in our Payments tab. Some of the methods include wire transfers, PayPal, Visa, MasterCard, Apple Pay and many others. The casino has a banking page on the website where you can find all the details related to payments.
The operator offers a level of protection to its clients through protocols such as 3D Secure for your transactions using Visa, Visa Debit, Electron, MasterCard, and Maestro. The minimum deposits and withdrawals are set at £10, except for bank transfers, where the minimum deposit is £100.
Withdrawals are processed Monday to Friday between 08:00 and 16:00 GMT, excluding holidays. The casino aims to process withdrawals within 24 hours, but card withdrawals may take up to 3 working days. On the other hand, e-wallet withdrawals are almost instant. The casino doesn’t state the maximum withdrawal amount or the maximum win amount.
Games at 32Red Casino
At 32Red Casino, you can enjoy different types of online slots, including new slots, progressive jackpot games, megaways, etc. The casino does a good job of grouping games, while there’s also a search button that allows you to find your favourites instantly.
Speaking of slots, you can also play a demo version before you proceed to pay for real money. Roulette, online blackjack, and other table games are sorted into different categories, making it simpler for you.
If you want to have a real host, enter the live casino game lobby, where you can find over 70 games from several providers.
32Red Casino’s Commitment to Responsible Gambling
32Red Casino is packed with responsible gambling tools. Players can set deposit, loss and time limits to restrict their time at an online casino. You can also take the self-assessment test, and if you answer “Yes” to several questions, you can contact someone for advice. The casino offers links and phone numbers to a bunch of organisations.
Other tools include a reality check, a time-out tool, and self-exclusion. The casino has trained individuals who help players self-exclude from 32Red Casino, so don’t hesitate to contact the casino reps.
The website clearly displays all the information about responsible gambling, indicating that 32Red Casino is doing everything to assist players.
Customer Support at 32Red Casino
Contacting support at 32Red Casino is quite easy. All you have to do is enter the Help Centre and you’ll find the contact form in the bottom right corner. Choose a subject and category, review resources, and proceed to contact options.
You will be displayed a live chat and phone number, or the option to send a message (for specific subjects). The live chat works 24/7, while the phone support is available from 8:00 to 12:00. There are three phone numbers: two for UK residents and one for people living outside the UK.
Complaints
Read the complaints other players have left for 32Red Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Gambler, Thank you for your feedback. We are sorry that you didn't have the player satisfaction you expected, however I hope you understand that we cannot give the money back. Best Regards, Jakob
Casino 32Red – Microgaming, Quickfire software
My personal opinion is – and my own experience also proves it – that there must be only very few players, that have joined this casino, have played here and did not enjoy it at all. And this is not caused by the fact, that most online casino lists on the internet contain this casino at its first places, just thanks to wisely chosen casino name.
It will be probably thanks to the very kindly customer support. Also it could happen because of almost daily regular deposit bonuses, which vary in percentage between 10 to 100 % (or 200, I am really not sure now). And if you are at least slightly loyal player, you are very likely to receive their special bonus, Red Letter Day free chip, which is sent every day to recently deposited players (random picked). Or someone could also like its cashout capabilities, as they are most likely to pay your withdrawal out in less than a day, and sometimes its really only few hours – and for example, I have withdrew 10-15 times from here, and they NEVER required any ID verification or anything (but maybe thanks to the amount deposited by me, as I have made at least 20, but there is also possible that the number could reach even 50 deposits, and the summary deposits count could reach… no, I am better not even thinking about it, just because of my personal safety :D ).
The only negative for me is here the red color that spreads over every casino website or downloaded client page, and finally also in the casino title, as it is not pleasurable in my opinion; I would pick blue or even darker maroon would be better, as pure red like this, as the color grabs the human’s attention too much and also activates some primitive instincts, like “fight or flight” :)).
Hi Mrohacek, Thank you very much for your feedback, we are really glad that you enjoy playing with 32Red and thank you for the colour feedback. As I can understand you I am afraid this will not be something we can't change that easy. Please remember that although we haven't ask you for your ID this might happen in the future. We are obligated by law to request documents. By requesting documents we can guarantee the maximum safety for our customers. Have a good weekend! Best Regards, Jakob
The fact that they have finally dropped under the top ten on here.
They are not cooperating with my lawyer. These people are the most corrupt online casino.
By far, the worst paying casino online. U will never walk away with winnings. Ever.
My reviews are real. I am not a penny player who writes ridiculous reviews because I won 8 dollars from no bonus spins given!
I wagered big and played 100 hours a week. Real player with real money. I don't care what people say about my tone. Reality is this. 32 red is corrupt. They are not legitimate. Impossible.
I played them all. I was fooled because of fake reviews everywhere and a great customer service.
Play 1000 dollars there and then go to Unibet(eg).... See the difference.
And please don't buy that garbage that they have a 97% RTP. LMAO!
Dear Johnnygotthebone, Hope you are doing good and thank you again for your review. We are very sorry that you are not happy with our casino, but please remember that we are hosting the games only, therefore we do not have any influence in the outcome. Casino is a game of chance, you can be a millionaire with one spin or you can have times not winning that much. Fingers crossed! Have a good weekend, Best Regards, Jakob
Customer service
56k deposited on three different accounts.
They confirmed RTP of 71%. Slots.
I quit gaming. I am speaking with an affiliate and a lawyer regarding their casino.
I have received RTP from casinos that I used to play on. Received 30 so far. RTP ranges from 91-170%. Except for jackpot city.
One day the truth will come out about these people. Avoid them.
Since I stopped compulsive gambling, things are so much clearer.
Avoid this casino folks.
I am very surprised at the high rating for this casino, I had a headache after about an hour of trying to play anything at 32Red, constant freezing I downloaded it and it froze and couldn't remove it off my screen unless I restarted my computer ! I gave up in the end so I can only rate 32Red on its software issues, which would be a 2
Well here is a casino I would call Rank 1 material. 32 red casino is the most amazing casino I have ever played with. And I quote it is not 'one of the best' because for me it is the best casino out there. It is from the 32 red plc group. They are a very very big name in the gambling scene and I do not know a gambler who does not know about this casino. I always put in a good word about them. They have a match up bonus but a little different you get 12 from the casino for every 20 you deposit. With MG as the game provider there was absolutely no worry.
I made a deposit of 40 through my Neteller. And got to the real action. The first slot was Agent Jane blonde and this game has some ridiculously good return to player. In just a while I hit scatters and there they were ( free spins) the most astonishing thing about slots. I made 4 from those free spins. But after this no major features just some uneven combinations but over all I was in profit so no harm here. Tried at least 10 slots here and among all of them this one and the thunderstruck slot were my favorites. I might not have gotten any major scatter feature or so but small one like a combination of q,j and 10 was giving me good money. By the end of playing slots I was up by 24$. So my balance was now 64$. I tried major millions but then just played it for one go because had to leave the casino actually the system for a while. Then came back and started with the table games.
I made a withdrawal of 83 and the best thing about this casino is in the end when you withdraw because the amount was transferred in my e-wallet within just a couple of hours. I have made a lot of more deposits here and 90% of the time I have managed to come out with profit.
This is probably the only casino where the management, game, withdrawals, no tech-problems or anything gave a problem at all. 32 red casino is a 10 for me.
32red have been around for a long time and have built a reputation as one of the most trustworthy on-line casino brands in the business. They regularly receive awards for the quality of their customer service, and in fact in all the years I have been playing on-line I have yet to come across a story of a player being screwed by this casino – any time there is a complaint, they do their best to reach an amicable resolution, so I think because of this alone, 32red is a very good choice if you want to play Microgaming casino games on-line.
Microgaming however, may yet turn out to be their Achilles heel – 32red remains a Microgaming only casino, despite the current trend towards massively multiplatform online casinos, and at present there does not appear to be any intention of changing this policy. On the one hand, this is a good thing, because it means they are able to offer the full MG download casino package – something I really like, because the games run smoother and with better graphics – but when more and more casinos are offering all the same games, plus hundreds more from other developers such as NetEnt and IGT, I can only guess that 32red are losing business month on month.
Still, they offer daily bonuses – often up to 100% - withdrawals are fast, although they recent stopped paying out on a weekend, a little frustrating if you use an eWallet such as Skrill or Neteller – and the customer support is absolutely top notch. When I want to play an MG download casino, I wouldn't dream of going anywhere else – well, except for the sister casinos Dash, Nedplay and Golden Lounge of course!
As mentioned, the downside is the fact there are no games from other developers, only MG, but that doesn't stop me regularly enjoying a good session at this casino. I was rather put out when they stopped paying out to Skrill on a weekend though and see no good reason for them making this change, but apparently the vast majority of their customers were depositing via cards, so I guess it made financial sense for them.
This is a review about 32Red Casino, which I recently looked up, and judging by all the positive feed back from the reviews for this casino I decided to give it a shoot. The casino is powered by Microgaming and it has a 10/10 casino rank score, which is always a good thing according to me. After the log in, which was fairly quick, the first thing that I noticed is the free 32$ with every 20$ deposit. And it has vast majority of games to offer, over 500 online games. The casino can be downloaded which is to expect from this highly ranked casino, of course for more experience. But I preferred the online version, I always do. They also have a mobile casino which is really nice and a big plus from me, considering that the mobile casinos are a way to go now, since they are expending at a huge ratio. I also must comment their web design. For my taste it has too much of the color RED, but considering that that is the name of their casino I guess it is acceptable, but it wouldn't hurt to much it they put some other colors to give it that special glow. And that background sound from Jurassic park kinda spooked me and I think it is unnecessary, that is only my opinion. Even though it kinda gives it a special thing.
So, after I made the deposit and claimed the bonus. I immediately started playing Thunderstruck II, which is a game that I prefer lately. A variety of the bets per spin were made, from 0.60 to 3$. I started good with couple of decent wins, then it descended a bit. After a while I got five of a kind and got raised by 33$. Then I decided to try another game. I tried Terminator 2 and gained absolutely nothing there, so I returned to Thunderstruck II, where I was in luck with another five of a kind and 2 WILD, which gained in total of 70$ (those were the 3$ per spin –wins), then I got 3 Thor’s Hammers Bonus, which gave me bonus spins.
After that I kinda backed out with a decent profit over 100$ which i withdraw via e-wallet, which was done within 24 hours. Over all a great experience in this casino I had, I would recommend it to anyone. My rating for this casino is 10/10 !
32Red powered by Microgaming. The casino design isn't quite by my taste even though I like red color it would be much more elegant if it also had black which gives a note of elegance. A few days ago I took a bonus for my deposit of 20 euros, 32 euros bonus. 32 Red enjoys a good reputation in the online gambling world and it doesn't come just like that. I would like to point out that I tried poker for the first time in this casino. Honestly I didn't understand anything and I switched to slots. They also got the award Best Casino of the Decade from Casinomeister. In the download mode there are over 550 games which is admirable.
After I deposited a pop up window appeared with a bonus offer and with my pleasure the bonus was added to my balance instantly along with a 30 x wager on my deposit. I wanted a cash out after a long time but as I mentioned on the forum in my reviews for a long time my mood has been bad which reflects negatively on my playing. For my great pleasure I met the wager. I played Twister and Kathmandu but I had no success here. Then I was angry and left the casino for a few days and sat down yesterday to continue. My balance went down to a small 29 euros and I lost hope that anything can change. But my feeling told me to go to Jurassic Park and after the third spin and a 0.60 bet I got a Super Mega Win of 150 dollars. I played about 5 minutes more with small wins which was good. I moved on to So Much Candy, So Much Sushi and So Many Monsters. So Much Sushi increased my balance and after that Cashanova a great session of 50 spins and a 0.90 bet. I got over 150 euros from that session and moved from 29 euros to 360 balance. I just couldn't wait for the bonus of 12 euros to disappear. I made a mistake on Playboy slot the bet was too high and I didn't win anything so I lost a lot of money. After Playboy I checked the bonus balance and after the remaining 2 euros disappeared I had 214 euros to cashout. I sent the verification documents today and hope that everything will be OK for the withdrawal.
Not a bad casino at all, quick game control and generally very well laid out settings and controls. As this brand is pretty well known in the UK, It is quite popular with most gamers.
Nothing at all
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Talk about player satisfaction if your gaming experience is unhappy they wont honor it giving ya money back. Put money in got bugger all back.