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32Red Casino features a straightforward design, making it easy for users to find their favourite casino games or reach any corner of the website. Whether you want to jump straight to action, contact customer service, or check out the casino’s latest promotions, everything is one click away.
- Phone support
- Responsible gambling tools available
- Multiple reliable licences
- Various offer of casino games
- Multiple country restrictions
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32Red Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About 32Red Casino
32Red Casino has been available since 2002, and it’s one of the longest-running online casinos in the world. Throughout its existence, it has emerged as one of the most trusted casinos on the Internet.
The casino has won multiple industry awards, and it is licensed and regulated by the Gibraltar Regulatory Authority, the UK Gambling Commission, and the Malta Gaming Authority. Although the website may appear outdated compared to some of the new casinos you can explore, it’s straightforward and intuitive.
To learn more about 32Red Casino and what makes it special, you can read our online casino review, where we cover everything from payments to games and responsible gambling tools.
- E-Wallets 0-12 hours
- Bank Transfers 3-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at 32Red Casino
32Red Casino offers multiple deposit and withdrawal options, all of which are listed in our Payments tab. Some of the methods include wire transfers, PayPal, Visa, MasterCard, Apple Pay and many others. The casino has a banking page on the website where you can find all the details related to payments.
The operator offers a level of protection to its clients through protocols such as 3D Secure for your transactions using Visa, Visa Debit, Electron, MasterCard, and Maestro. The minimum deposits and withdrawals are set at £10, except for bank transfers, where the minimum deposit is £100.
Withdrawals are processed Monday to Friday between 08:00 and 16:00 GMT, excluding holidays. The casino aims to process withdrawals within 24 hours, but card withdrawals may take up to 3 working days. On the other hand, e-wallet withdrawals are almost instant. The casino doesn’t state the maximum withdrawal amount or the maximum win amount.
Games at 32Red Casino
At 32Red Casino, you can enjoy different types of online slots, including new slots, progressive jackpot games, megaways, etc. The casino does a good job of grouping games, while there’s also a search button that allows you to find your favourites instantly.
Speaking of slots, you can also play a demo version before you proceed to pay for real money. Roulette, online blackjack, and other table games are sorted into different categories, making it simpler for you.
If you want to have a real host, enter the live casino game lobby, where you can find over 70 games from several providers.
32Red Casino’s Commitment to Responsible Gambling
32Red Casino is packed with responsible gambling tools. Players can set deposit, loss and time limits to restrict their time at an online casino. You can also take the self-assessment test, and if you answer “Yes” to several questions, you can contact someone for advice. The casino offers links and phone numbers to a bunch of organisations.
Other tools include a reality check, a time-out tool, and self-exclusion. The casino has trained individuals who help players self-exclude from 32Red Casino, so don’t hesitate to contact the casino reps.
The website clearly displays all the information about responsible gambling, indicating that 32Red Casino is doing everything to assist players.
Customer Support at 32Red Casino
Contacting support at 32Red Casino is quite easy. All you have to do is enter the Help Centre and you’ll find the contact form in the bottom right corner. Choose a subject and category, review resources, and proceed to contact options.
You will be displayed a live chat and phone number, or the option to send a message (for specific subjects). The live chat works 24/7, while the phone support is available from 8:00 to 12:00. There are three phone numbers: two for UK residents and one for people living outside the UK.
Complaints
Read the complaints other players have left for 32Red Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Zerooo, First of all thank you of taking the time to write the review. I am sorry that you weren't lucky this time. As we do sometimes give bonuses to players we are unfortunately not always to do it. Are you signed up for the newsletter? If not than please do so, we are regularly sending out fantastic promotions and bonuses. Have a great day! Best Regards, Jakob
I actually signed up here years ago but didn't play til recently. Cant really remember why. Regardless, I can see why they've earned their accolades. It's a tight ship. I chose not to use a bonus here because I wanted to freedom to cashout and test their speed. Indeed great withdrawal times and good support.
Hi Csinj, Thank you for the feedback and fingers crossed for the next round. Best Regards, Jakob
The bonus structure
I've been a player at 32Red for many, many years. I also have seen a decline in service and player treatment. I considered 32Red the best online casino based mostly on their "flushing" policy". Let's face it, most casinos are the same. They offer games, a bonus and deposit and withdrawal methods. What distinguishes them is "withdrawals" and how complicated they make that process.
It forever amazes me that they have the audacity to suggest that " it's for your own security" when they give you a hard time with processing your withdrawal. Somehow, that " it's for your own security" never applies to deposits.
32Red has now abandoned their "flushing" policy. So what's left? Their RTP is low and they have now joined the other crowd of "reverse withdrawal"exploiters. So sad, I loved 32Red.
I also agree with other reviewers that bonuses are less frequent and small whenever you're lucky enough to reach one.
Overall, there is no doubt in my mind that 32Red has lost a lot of its appeal. Less return and longer to process withdrawals make this casino average. I suspect that there has been a change in management which might explain this but until something is done, my recommendation is to stay away.
32red casino is very highly rated casino here, and every website or forum about casinos i ever saw rate this casino high. This reasons make me interesting this casino, and i joined it.
You can either download casino, or play from your browser. In browser there is quickfire software, if download software is microgaming. I played both, but nothing interesting to share.
Customer support in casino is good, i have verified my account in 20 minutes. Live chat give me email and ask to send there my ID, i did this and 20 minutes later got reply from Donna and she write that my account verified and i can enjoy casino.Live chat customer support is great and always available in case it is needed for you to write them.
Bonuses are regular and daily, can be find in lobby when you login in your casino accounts. Bonuses not big, but at least it is better than absolutely nothing. Also there is daily 250$ freeroll tournament, about 1000 players playing, but it is free so also good.
Two withdrawals which i made was in reverse mode for about 24 hours, and was processed on next day after i request it. It is quite long and this is exact reason why i play in this casino if only there is 100% bonus this day in lobby or i get it by email.
Overall i can say this casino is safe and decent, but i give only 7 stars, because there is only deposit bonuses as promos, and because two my withdrawals was processed only on next day. There is still few things that casino can improve, something to change. There is no problems with playing, but i am preffer to get paid faster.
About 24 hours to get withdrawal on skrill. Only deposit bonuses as promotions, no any freespins offer, and i did not like it.
I heard for this casino long time ago but I opened account here maybe few months ago. I always knew that this is great casino, I read a lot of great reviews about this casino and finally in past two months I played here and saw by myself that all what I read is true.
I didn't had a lot of money on my Skrill and I came here for no deposit bonus but at the and I decided to make deposit and use first deposit bonus. So I start to play table games. Their table games are great, nice and sharp graphic, great background music and all that make very nice atmosphere for gambling. I played blackjack for a while, go up and down but nothing big happened, after that I was playing roulette and I earn some money but at the and I knew that if I want to met wagering requirements I must play video slot. On video slots I lost everything but that is not important because I saw how great this casino is and after that I was playing here often.
My biggest winnings here are 500 euros. I played video poker jacks or better and of course there is no need to tell that I didn't have any problems with withdraw. Not only that time but any other time (and I was withdraw money few times more) I had my money on Skrill within 24 hours. So this casino is in my top 5 casinos and I love playing here and it is for sure No 1 Microgaming casino. (in my opinion)
Only bad thing about this casino is that bonus rounds on their slots. I was playing their slots a lot and their bonus round are not so often and when it come they don't have big payouts I understand that this is not 32red casinos fault and all microgaming slots are like that but still it is big lack. So from that reason when I play this casino I am at table games and really enjoy in every second :)
32Red is a casino with a very classy look. I have an account here for a long time and I had several deposits. They offer Microgaming software platform and promote an RTP of 96.61%. Also they offer one of the best bonuses you will find in Microgaming casinos. For every 20 deposited you will get 32 free up to 160 euros. The wager on all of their bonuses are a standard 40 x bonus and there is no max cashout limit on their bonuses. They also offer a standard 100% match bonus on your deposit. You can play their games in download, instant play or mobile mode. I always play Microgaming software in download mode so I can enjoy the full benefits of the software. This casino also has one of the fastest and best live chat supports from all Microgaming casinos. They are always online and very professional, always there to help if you have some questions. With my first two deposits I took the 32 free bonus and later I took the 100% match bonus. I was really hoping for some withdrawal and after I failed to meet the wager I made another deposit, than another, than another.
I have to say that despite everything that I like here I think the RTP on the slot games is much smaller than it is promoted by the casino. This may sound like a sore loser complaint but what I have seen here is really incredible. All of my deposits were in different day’s, different times of the day and I play the same games like I play in all Microgaming casinos. I start with Avalon, Kathmandu, Supe it Up, Isis, Beach Babes, Hitman, Thunderstruck II. In all of my sessions here especially in my first session I didn’t get any bonus rounds on any game. Every game I played paid 0 or paid peanuts. I have never lost a deposit so fast in any other Microgaming casino. That’s why I had more deposits just to make sure it was only bad luck. Now I think that the RTP here is very small and I don’t play in this casino any more.
Given how long this casino has been around for I was a bit disappointed with all that they didn't 'offer. It's the same games each time (hardly ever have new ones) and sometimes payouts take forever to get into your account. Support staff was good but I felt like I spent half my time here talking to them and not playing any games.
MG games are alright but this casino exclusively offers only MG games.
I'd look around for a better place to play.
I used to love playing on this brand, good live chat when it does not cut out.
24 hours to wait for money, no flushing. They used to flush on goodwill now they don't do it anymore. Waiting 2 hours to withdraw this day and age makes no sense at all. The way I see it a business choice by them so people reverse may spend there win and not withdraw in full. The software keeps crashing none stop and the tournament problem's ever week there something I know the software is Mg new upgrading to a new platform and bring back 4 hour withdraws. They used to give away free spins on a new game to depositing customers to try out. These days the bonuses are only in the dish of the day. Now they limit players to any goodwill for loss.
32red is a personal favorite of me. I deposited 40 Euros and they gave me a bonus of 64 Euros. Not bad. I played slot machines and the games they have are many and very worthy of your time this will be my casino until i decide to find a different casino again. I have not tried to withdraw but I'm almost ready so I will post different review if I have.
The red color.
Customer service actually responds to question intelligently.
About it!
The RTP after 56k deposited on three different account is 71%
This site preys on people like me. Heavy depositors. Machines are so ridiculous here it can make one laugh!
I spent time reading the 10 star reviews..... Any moron can see that most of them are written by 32red themselves. Be real..... Too funny!
Spoke to my friend Carl earlier today. High roller.... His RTP at CASINO LUCK IS 96%. He is down 4k
His RTP at a place called KING PLAYER(never heard of them) is 95%
His RTP at a place called SLOT VEGAS(never heard of them) is 94%
He usually makes 1000 deposit(Canadian).
I asked him what HIS RTP WAS AT 32 red.........
He said he excluded himself a long time ago, he emailed them after I asked and he got a screenshot of his play. Rough screen shot
We added up the wagers, 985k over all on 34 games.
HIS RTP WAS 83.45%. I was very disappointed because mine was 71%. His was 12% higher. But the fact remains it's still low. He lost a fortune over here.
This is just another example of reality.
This place may have the right people working for it and excellence in support, but reality is the machines are not as micro gaming advertises.
My TSII RTP is 80%
My BDBA RTP IS 67%
My AVALON RTP is 104%(played it less than 1000)
MY EAGLES WINGS RTP is 81% which is disgusting!
MY TIGERS EYE RTP is 58% which is impossible.
I have the numbers directly from 32red. Email me if u want them.
I must emphasize that I am a serious knowledgeable player who wagered higher than average player..... I speak from experience. Watch out!
Playing play tech games or NETENT is a better option.
Microgaming didn't even have the decency to respond to 20 emails regarding my 71% RTP. All friendly emails until the 8th or so. No response!
Dear Johnnygotthebone, Thank you very much for your feedback, we appreciate that you took the time to write a review. We are also sorry that you didn't have luck at 32Red, but please be aware that 32Red is only hosting the games and has no influence on the RTP. Online Gambling is a game of chance, therefore it is not possible to win every time and the game result has nothing to do with the amount of deposits. I would like to wish you luck for the next time! Best Regards, Jakob
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32Red casino offer games from Microgaming software. I read some good reviews about this casino and after that I decided to create my account. For welcome bonus they offer 32€ if you deposit 20€. I claimed this bonus because I thought that is good enough to try my luck at this place.
I deposited via Skrill 20€ and the bonus was credited automatically. I played Thunderstruck 2 for some time. I managed to get some good wins, but without any free spins. My balance was around 75€ and then I changed game. I changed it because I wanted to try more games not only one. For my second game I chose Immortal Romance, but I raised my bet per spin to 0,6€. I raised it because I had bonus attached and I didn't wagered a lot of it. I won free spins once but didn't win much from them. I tested my luck all the time, I stayed at 0,6€ bet per spin till my balance was at zero.
After few days I contacted live chat for some offer on second deposit, but they didn't offer me anything special so I didn't deposit here again. Anyway they were friendly when I've contacted them. Sometimes I open their casino software and I play free entry tournaments but I had no luck on it. About withdraw I can't say anything because I didn't managed to cash out, but I think they are professional. I trust them. When I play games I played it through their software which I downloaded. They also offer instant play on their website.
I will come back at this casino if they will offer me some good bonus. And when this will happen, I will play at instant version. I think that in this version is better overview on games as on downloaded software...