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KodaBet Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 59 reviews
5.8/10
59 reviews
Complaint Response 18 complaints
2 days avg. 18 complaints

AskGamblers Quick Overview

KodaBet comes with a fresh face after its latest rebrand, sporting a sleek, modern design and an impressive spread of games. All the usual categories are here, and the overall selection looks stacked.

What we like
  • Top-tier software providers
  • Live chat available 24/7
  • Mobile friendly design
  • Easy to use games lobby
What we don’t like
  • A number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


KodaBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.kodabet.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Norwegian, Polish
Casino Type
Instant Play, Mobile, Live Casino

General Information About KodaBet Casino

Registering at KodaBet is quick and painless. You’re greeted with a couple of bonuses right off the bat, and once inside, you’ll find a hefty mix of slots, table games, and video poker, and players can also access the online casino in several languages, which include English, Polish and Norwegian. 

KodaBet operates under a Malta Gaming Authority licence, which is always a reassuring stamp.

The main navigation bar gives you easy access to promotions, the live casino, VIP club, rewards, bonuses, and your account settings. Everything is where it should be.

There are some country restrictions, including but not limited to Australia, Argentina, Bosnia and Herzegovina, the Netherlands, Cuba, Denmark, Morocco, and the United States. You’ll find the full list in the “More casino details” tab.

This KodaBet review aims to pack in everything you need to decide whether KodaBet deserves your time (and bankroll). Paired with KodaBet player reviews and your own research, you should walk away well-informed.

StallCation

Complaints

Read the complaints other players have left for KodaBet Casino. Learn more about complaints.

Show all complaints
21.com Casino - Waiting for my refund
Since the last October the 7th i ve been having back and forward email and chat with casino21 customer service to reimburse 50$ to my credit card. The reason was i decided not to be anymore member of that casino.
As requested by them i sent my bank statement and prove of address to verify that i´m the owner of the account from where the payment was made, plus ,my account details in that casino as well to confirm with the protocol to process payments.

During more than 10 days i was in close contact with customer service regardless this matter and never contact from the payment department to know what was going on that my credit card was not receiving the payment / refund. I explained that to my bank advisor and they explained me that banks don´t have any power to pressure casinos to answers directly to credit card brand and process to refund ASAP.

I had a large talk with my bank advisor and giving the nature of the problem i was strongly advice to cancel my credit card immediately .

Today i had another talk with Caino 21 customer support to again ask what was going on because there was silence regarding my claim. no email, no communication despite that my claim was escalated more than 3 times from customer service.
As i don´t have credit card anymore, my only option is to request Askgamblers to mediate this matter and help me to receive back my money via Bank transfer, Interact, or Paypal.

Looking forward to hearing from you.
staus Resolved
$50
21.com Casino - Unable to withdraw funds

Good day, I have recently joined this casino with no problems and deposit made with Gigadat internet online which I use with multiple casinos without incident. I have deposited on two occasions through this method of $25 Cad I decided at $50 I would withdraw and have been unable to do it for the only withdrawal method shown in their drop down list is Bank International which will not work. As advertised that interact is one of their withdrawal methods it does not show to be able to use. Along with this there is no onsite chat option showing anywhere within my screen I have been talking with support they told me I must have an ad blocked on or cache and cookies need to be cleared. I informed them that i do not use an ad block and keep my cache and cookies clean on a regular basis also went one step further and had computer shop The Source attempt with my info on one of their comps and the same result happened on it. They also checked my settings and every thing is up to par on my lap top I have a PC also which they did not check and when attempting this procedure on it I receive the same results after submitting this info 21.com stated they would have to get their IT team look into it further not being able to explain yet why this is taking place. I originally tried submitting my query to them through the 21.com site was unable to communicate in this way so emailed 21.com support directly and this is my only way of communication. Unsure of what outcome of this procedure and not being able to establish a secure relationship with the casino as I have no issues with other casinos I asked them if they could please issue me my balance and close account they do not seem to want to comply with this. I have attached two snips one of my most recent deposit and the other showing the only option shown to me to use for withdrawal purposes please inform me if the info I have submitted is sufficient and advise thank you.

Regards,

William B < surname removed >

staus Resolved
$50

Complaint Statistics

Resolved 17
Avg. Amount $ 5,585
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Review this casino

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Player rating
5.8/10 59 reviews

Top reviews from our players

Many games, fast deposit, withdrawal 3-5days, many providers. Fast support, every day's new games. Many languages, sometimes good tournament. 1st per day 2019 best casino.

Bonus almost nothing, promotions - almost nothing, many time problem websites, small RTP win game. 1 year ago I give 8stars now max 3, website work slowly, problem DC connection, sometimes deposit is lost and you must wait 2 days for back money, laggs in games.
2019-2020 be must better as now I don't think this casino make for my favourite 10 Casino I changed.

I love the games they have and you get emails everyday with a new promotion which I play often! If you deposit during the week you get 21 free spins on Saturday and 21 free spins on Sunday.

I've played this site for a long time but about a week and a half ago I got a popup telling me I had to verify my account and offered me 100 free spins for doing it. Usually there's a popup offering 20 free spins for verification but for 100 free spins...sure I'll send in my info.

It says 72hrs max for verification, well I did it Feb 20th and it's Mar 2nd today. I've sent several messages through their site and have not heard back at all, not even a message saying they've received my message. I'm not even trying to withdrawal at the moment just trying to get the 100 free spins that was offered.
Like I said I love the promotions they offer, but the support they offer .....!

The design of the pages, images and layout is very nice. Good collection of games and providers. Deposit went very fast. Would love to play here more but if the transaction and verify process is so slow i don't want to deposit extra because i don't know i get verified eventually.

Verification take ages still pending couple of days. You can register and deposit as much as you want, but withdraw no. They say verification can take up to a week, how hard is it to check a passport and energy bill?
Very slow withdrawals, also read that in other reviews. This is really bad.

Hi PJOTR2015, Thank you for sharing your feedback regarding 21.com! We are pleased to hear that you have been happy with our game selection and the design! We would like to apologize for the experienced inconvenience and that your document verification has been taking longer than usual. Verification of your KYC documents is not usually taking longer than 48 hours if you have submitted your documents using the upload facility section of our website. To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at 21.com. In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at 21.com, we will investigate your case and provide you with further information. Don't hesitate to contact us if you are experiencing any further issues. Best regards, Karoliina

user avatar

The layout of the site is very nice!!
You have video slots what I like to play to.
The money is on your account very fast so the deposit methods are good.

I read comments from months ago. A lot of people complaining about the withdraw pending time from 72h. The casino reply that they are working on it to make it faster! How much time do they need to fix this?
They send me an email when I have to verrified my email adress in the email was written about fast withdraws fast is for me 1 - 2 hours and not up to 72 hours. This is misleading the costumer.
Also the responsible gaming area is bad.
You have much better casino's. This casino is a no go for me.

Hi SAND3R, Thank you for your feedback regarding 21.com! First of all, we are sorry that you are dissatisfied. Please be assured that we treat all feedback with the utmost importance and constantly strive to optimize and provide the best service to all our customers. Our time frames to handle the transactions are up to 72 hours, but we aim to process all the withdrawals as soon as possible. We apologize if the information regarding this has been misleading. As for your query in regards to responsible gaming, you can set a different kind of responsible gaming limits to your account directly from our website. Should you require further assistance in regards to the aforementioned, please feel free to ask assistance from our customer support, who are available through live chat 24/7. We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us. Kind regards, Alex

user avatar

Design, games available, amacing bonuses, Fun games, fast deposit and pretty fast withdrawl. One of my favorites, but does have a little way to go with custem service

Only thing I don't like is waiting time on service, and that the chat button is placed on a bad spot covering some games where you need to see screen.
They are also slower on withdrawel then sisterpage

Hello NINAF, Thank you for sharing your feedback here at AskGamblers! We are happy to hear that you are satisfied with our bonuses, game selection, and design! We apologize for the experienced inconvenience regarding the waiting times when trying to reach our customer support. We aim to have our customer service fast and efficient and we work hard towards getting it to be the best one in the industry so that the player experience can be the best possible! We are also aiming to process all the withdrawal requests as soon as possible, but time frames to handle the transactions can take up to 72 hours as long as all the needed documentation has been verified beforehand. If you have any other feedback, don't hesitate to share it with us here, or through our customer service! Best regards, Alex

user avatar

I like All the games. There are A lot of slot machines that I really like. Quick money on your account. Every day you get a message that there is a bonus available.

Client support, they never help you. The only thing you hear is we'll get back with you or I wait for an answer I will send you an email and unfortunately they never do😏. The whitdrawal process is also disappointing I cashed out €1500, 4 days ago and the money is gone and nobody can tell me where is it but i still don’t have it on my bank account. I play a lot af casinos and I never experience this before. One thing I know, I will never play here again!!

Hi VERGINIAELSHOT, Thank you for taking the time to review 21.com at AskGamblers! We are grateful to hear that you are happy with our bonuses and game selection! We would like to apologize for the experienced inconveniences regarding the waiting times when handling your withdrawal request. Our time frames to handle the transactions are up to 72 hours as long as all the needed documentation has been verified beforehand. To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at 21.com. In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at 21.com, we will investigate your case and provide you with further information. Don't hesitate to contact us if you are experiencing any further issues. Best regards, Alex

user avatar

Design of the website 21.com is very good. Every game you can think of is offered to the player. The also offering Live casino options like blackjack, roulette etc. That's the future if you ask me.
Deposit options are good and very fast.
The live support get's a + as well. Sometimes you have to wait for 10+ minutes but they are really helpful and kind.

The live blackjack tables can use an extension in numbers. Now they are offering 5 tables and that causes a lot of waiting time to get a place at the table and only 2 tables are for the low bidders (€10,- per round). I hope this will be more soon.
The withdrawal time is really slow (still waiting from a withdrawal from last week, 07-05) and not one e-mail from support that they need some documents to approve my withdrawal.
After some days I contacted support by myself and then I got the request that I need to upload some documents. That's not how it suppose to go. But that's mine opinion I guess.

Hi RK078, Thank you for sharing your feedback regarding 21.com on AskGamblers. We are happy to read you enjoyed the offered games and services at 21.com! We have forwarded your comments regarding both the waiting times and the setup of the blackjack tables, thank you for your feedback! As of the waiting times and the flows related to the verification and withdrawals, we would like to apologize for the experienced inconveniences. We are in the process of expanding our Payment and Fraud teams, as well as our Support Department. Some new additions are on the pipeline, such as automated withdrawals so we are aiming for improvements in all possible areas. We would like to take a further look into your case. Could you please provide us with your registered e-mail address in 21.com so we can give you further information and a solution? Thank you for your collaboration and Best Regards, Alex

user avatar

I actually liked everything about this site. I have been playing online games for years now and to be honest, I have never ever come close to winning enough to even think about a withdrawal.
However I did win here enough to withdraw $400 dollars and this makes me very happy, especially with what's going on with this Pandemic and there being no work right now. That every extra dollar will help big time.

I honestly can't say that I have any dislikes so I am a happy camper today. I have played many other online sites and this one for me had to be the best experience yet by far.

Hi BCNEWF, Thank you for taking the time to review 21.com in AskGamblers. We are happy to read how you liked our site and that you enjoyed your playing experience on our site! And also, congratulations on your winnings! Thank you again for your kind words, we will make sure to share your feedback with our whole team! We hope to be able to continue offering the best possible playing experience at 21.com, as we are in a never-ending improvement process! Wish you all the best and hope you are staying safe and healthy! Kind Regards, Alex

user avatar
Inactive user
5/10

User interface is great! It's fast and without any lags.
You have soo good choice of games, that is amazing.
Deposit is done within few minutes.
Very rich deposit methods.
And the welcome bonuses were great! And also they are always available bonuses to collect.

Very long waiting time for live support. From 5-30 minutes.
Incredibly long withdraw time. Around 72h.
I have requested my withdrawal over Skrill about 48h ago and still waiting. I did ask live support if they need some ID documents to speed up process, but there wasn't any response needing ID verification.
You must fix those withdraw times!

Hi SKOCO, Thank you for leaving your feedback regarding 21.com. We are happy to read how you like our site and how you enjoy it, thank you very much! Regarding the waiting times you have experienced, we are doing our best to increase both our Support and Payments and Fraud teams quickly in order to offer a better experience to all our players. We are also looking into new additions to our services such as automated withdrawals for some payment methods, so hopefully, we will be able to see shorter waiting times soon. Again, thank you for your feedback and wish you a great week ahead. Kind Regards, Alex

user avatar

The design of the website 21.com is fantastic. A lot of slot games, very extensive range! Nice catalog. Lot's of deposit methods. Very quick sign up.

Enormously slow chat ( 7-8 people in line before you )
Very slow verification ( have to wait for days )
Very slow withdrawal time ( and no email confirmation of withdrawals )

Hi JDEKKERS, Thank you for taking the time to review 21.com! We are happy to read that you really liked our site, catalog and the different options we offer to you as a player. Regarding the negative points you have mentioned in the review, we are doing our best to improve the waiting times in all our areas by increasing the number of our Payments and Support agents. The verification process is requested and processed by our Payments Department as soon as it is needed and for this reason, you might face a longer waiting period when sending the documentation proactively. Due to the current worldwide situation, there has been an increased workload on our Support and Payments teams, meaning bigger queues when reaching Support and longer waiting times generally. As mentioned above, we are expanding our Payments and Support teams in order to aim for the best and quickest service levels. Thank you for your understanding and do not hesitate to reach us if you need additional information regarding any matter. Kind Regards, Alex

user avatar

KodaBet Casino News

Read all news about KodaBet Casino, check for updates and stay tuned for exclusive bonuses.

Wazdan Signs Partnership with PressEnter Group
Industry Wazdan Signs Partnership with PressEnter Group

PressEnter Group, an iGaming operator based in Malta, has struck a collaboration deal with Wazdan.The Wazdan portfolio of casino material will be distributed across PressEnter brands such as 21.com, JustSpin, NitroCasino, NeonCasino, RapidCasino, and UltraCasino as part of the acquisition.Going Strong Malta's PressEnter Group has partnered with Wazdan, with Wazdan's casino portfolio getting dispersed over PressEnter brands including 21.com Casino, JustSpin Casino, NitroCasino, NeonCasino, Rapid Casino, and UltraCasino.Wazdan's reach will expand across the Malta Gaming Authority's territories, giving gamers access to games like Magic Spins and Sizzling Eggs. Wazdan's gaming features will also be available, including Volatility Levels, Hold the Jackpot, and Collect to Infinity.Over the last year, Wazdan has inked a number of agreements and expanded into new areas, including the United States and Canada.We pride ourselves on partnering with intriguing, innovative brands, and PressEnter Group has made great advances since its founding in 2018, said Bekki D'Agata, Wazdan's Head of Business Development for Europe and North America and added that [they] share our beliefs and goals, and we look forward to working with them to expand their portfolio of businesses.Hampus Eriksson was appointed as PressEnter's new Chief Product Officer in February 2022, in a move meant to accelerate the company's efforts to expand into new regions and into the sports betting sector.Offering our players the most engaging and thrilling content is incredibly important to us, said Eriksson of the new partnership with Wazdan. Wazdan's collection of slot titles, with their artful graphics, strong math models, and thrilling mechanics, will be an excellent addition to our casino portfolio.

Stir the Pot at These Five Casinos for Your Portion of €100,000!
Promotion Stir the Pot at These Five Casinos for Your Portion of €100,000!

We all love good casino promotions: they offer endless fun and a chance to win great prizes (and honestly, who doesn’t like prizes?). But what we love even more is a promo spread over 10 days, taking place at five different casinos with a prize pot of €100,000!This time around, Nitro Casino, NeonVegas Casino, Justspin Casino, UltraCasino and 21.com Casino joined forces to bring you the awesomest promotion at the moment! The Quickspin Festival Network Promotion is on until 3 February so let’s see how you can get in!10 Days of Excitement!Head to the front row, players, because the show is about to start! The second leg of the tour for Quickspin Festival Network Promotion is here and it’s better than ever! Spread over 10 days, the promotion is divided into five separate, 2-day tournaments.Excitement is spread over 10 days with five separate, 2-day tournaments!For your convenience, here’s a calendar of the entire race:25 January–26 January27 January–28 January29 January–30 January31 January–1 February2 February–3 FebruaryNow that we have the exact dates covered, let’s move on to the venues hosting this majestic, winter tournament. The tournaments will be taking place simultaneously at five casinos. You can choose the one you like best by checking them all out (hint: they’re all equally fantastic!):Nitro CasinoNeonVegas CasinoJustspin CasinoUltraCasino21.com CasinoGet a Slice of €100,000!To make the tournament more appealing and let everyone find something for themselves, the casinos made a sweet selection of titles. All of the qualifying slots are powered by Quickspin (hence the title), and the selection features a mix of old favourites and new smash hits, including, but not limited to:Eastern Emeralds SlotNero’s Fortune SlotBig Bad Wolf SlotGolden Glyph SlotTiger’s GloryLoco the MonkeyPlay your favourite games and boost your chances to win!You can switch between the titles if you want and all of the tournament points you score in each game will be added to your total result on the leaderboard.Each 2-day tournament comes with a prize pot of €20,000. In total, the luckiest punters will take home €100,000! Will you be one of them? Only one way to find out!Enjoy the Spinning Festival!To sum things up: the Quickspin Festival already started and runs through 3 February at five casinos. There are 11 qualifying tiles and, as usual, placing more bets increases your chance of winning one of the prizes from the €100,000 prize pool!Should you need any additional information, please do not hesitate to browse through each casino’s Terms and Conditions.We wish you the best of luck!

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