Page 2 – Player Reviews for KodaBet Casino
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Hi LUIKI, Thank you for taking the time to review 21.com on AskGamblers, and also for your kind words regarding how you like the site, our Support's service and the offers all together! We are also sorry to read that you didn't have a positive experience. Upon checking our system, we would like to clarify the following points. Some of the withdrawals you requested were requested through a different method than the one used when the deposit was placed. This is the reason why some of your withdrawals were canceled by us. The remainder of the withdrawal cancellations were made by yourself and we were not given the opportunity to process your withdrawal request. Regarding the limits in your account, since you placed a limit on the losses, it did not apply to the total amount of winnings you had accumulated in your account. This action would have prevented you from losing the selected amount from your deposited amount. Our recommendation for future occasions would be to select either a session or wagering limit. We hope the information above has been helpful and has given you the answers to your concerns. Please do not hesitate in coming back to us if there is any point you would like us to explain further. Kind Regards, Alex
Gave 21.com after discussions with their great support team from my previous review, was just unlucky last time, these guys a great and very legit play there with confidence, excellent support, great interface and game selection and fast cashout
Nothing actually they have everything and they want to keep their players happy. They came back to me after my last review and had good answers. I trust them 100%
Hi DELISLEP01, Thank you very much for your kind words and for taking the time to leave a review on AskGamblers. We are excited to hear that our players feel that we want them to be happy. Let us wish you good luck with your future visits to 21.com, as it seems like it was the only thing missing in your experience! We will keep on doing our best to improve your journey with us and will make sure to forward your feedback to our Departments. Kind Regards, Alex
Very extensive selection of games. User friendly site and overall good performance. A lot of promotions with freespins. Always received money not always within 48 hours. I was able to cash out a certain amount without verification. Live chat is available and helpful.
21 was my favourite casino before they implemented a few changes last year and a negative experience with customer support about verification. A fee on certain deposit- and withdrawal methods and increasing the minimum withdrawal limit for example. Verification took about a week and had to deliver the requested documents twice. In the current age this is absolutely not done because the information is privacy invading.
Overall I think it's still a nice casino but due to the above reasons and experience I prefer other sites who are also paying out faster. I would rate this casino 2 stars more a year ago.
Hi PORKA, Thank you for the review. I am happy to see that you enjoy the services we offer. Regarding the transaction fees and the withdrawal limit - They are there for operational purposes, to be able to offer many different payment methods and to enable the best possible service. We are looking into how we can optimize the processes so your experience will return to the initial one once again. I tried to find your user without luck. Could you mind sending me a PM with your username so I can investigate what happened in your case and also look into the possibilities of a goodwill compensation? Thanks in advance. Kind regards, Alex
Excellent services, good gambling and fast withdrawals !! Only need a first check of ur identity, very easy to do and easy supported subscribe, you can get a god damn lot of free spin with this casino :3
Hi MARPODE, A big thanks for the review, I am very happy to see that you enjoy 21.com. Have a good day and good luck in the casino! Kind regards, Alex
Nice website and good games too. The payment works fast and the helpless is great. The most best thing is there bonus options with high volatility. Software is great for mobile and pc.
Hi J.SPRINGMEIER Thanks for your review and your kind words! I am happy to see that you are satisfied with playing on 21.com. Kind regards, Alex
Good interface, excellent game selection, good welcome bonus, ok chat and email support, on the surface looks like a good contender for the finals. Very good deposit options.
I like it.
Hi ICHATZE, Thanks for the review and the kind words! I am happy to hear that you like 21.com. Stay tuned, so that you in the future will love it. Kind regards, Alex
The casino looks great, runs great and has super fast deposits! also a great variety of games! All games starts super fast, also happy with the variety of live games!
Every time I've had an encounter with live chat has been so frustrating as it seems like they don't know what they are talking about and don't even understand what I'm saying! also, withdrawal takes 0-72 hours, absolute disgrace. Been waiting for a while for my withdrawal now and I cant wait until I get it so can leave this website for good, It can be nice to hit a big win but that good feeling goes away fast when u try to withdraw in a badly informative withdrawal page and clueless chat support.
Hi JOOOOOH, Thank you for the review! I am sorry to hear that you have not gotten a good experience when in contact with support. I couldn't find your user. If you send me a PM with your username or registered email, I can investigate what happened and straighten out any question marks. We are striving to approve withdrawals as quickly as possible. We are aiming to be able to do this even quicker moving forward by expanding our operation, so stay tuned. Kind regards, Alex
Lots of games to play, but mostly slots and those that are mainstream. At least the casino is kinda reputable for having games made by top rated and well-known software providers.
Deposits are instant, but why would you make your players wait for 72hours for every, single, withdrawal? I have been waiting for over 70 hours every time, and still waiting for one now. Fix this
Hi JENSKLT270298, Thank you for the review. The approval time for withdrawals is 0-72 hours, and we are striving to approve withdrawals as quickly as possible. We are aiming to be able to do this even quicker moving forward by expanding our operation, so stay tuned. Kind regards, Alex
Good welcome bonuses, great live chat support, I mean the staff there are really awesome, friendly, patient, informative. Fast withdrawal through bank transfer, lots of offers of deposit bonuses per month, I always recommend this casino to my friends and family all the time, thank you 21.com for the great customer support and keep up the good work!
It's not even a dislike it's more of a suggestion for a gambler like me,better bonus games for deposit, lower deposit limits, and offer other ways to withdraw. It's still one of the best online casino I have ever tried and kept in playing. Way to go 21.com!
Hi Wlamouche42 Thank you so much for the friendly words about us. I have made sure to forward your review to the people of 21.com, you made their day. We will soon have more fun promotions and campaigns so stay tuned and your favourite casino might even become a bit better. Kind regards, Alex
Lots of games to play, but mostly slots and those that are mainstream. At least the casino is kinda reputable for having games made by top rated and well-known software providers.
The homepage of 21.com Casino loads SO SLOW that I would oftentimes have to open it in another tab. This is very inconvenient for mobile web browser users, so I do not recommend if anyone ever plans to play using their mobiles. Even with VPN enabled and disabled, it still eats a lot of time just for it to load. Flash player is enabled too, cache and cookies deleted in hopes to make the load time faster. I'm glad I did not succumb to their promotions, I've only placed a minimum amount to my wallet to try it out. This review would've gotten nastier had I trusted the site with a big amount of my money... thankfully I didn't. Log in is unbearable, much alone it being possible! Stay away from this site, just waiting for my refund
Hi Aleksi_Haa, Thanks for your review. I am sorry to hear that you are having issues with the connection to 21.com. This is not something I have heard before, so it surprises me a bit. Could you please PM me your username or registered email address so we can investigate in your case? Kind regards, Alex
Lovely and nice website to play on. I mostly play roulette so its nice that there is a bunch of choices. Overall very exciting to play at 21. Deposits are quick.
Deposits are instant, but why would you make your players wait for 72hours for every, single, withdrawal? I have been waiting for over 70 hours every time, and still waiting for one now. Fix this
Hi Norryskrt, Thank you for the review. We are happy that you feel excited playing at 21.com. In regards to the withdrawal times - we are improving our services to make sure that we have more payment agents optimizing the time it takes to get a withdrawal approved. Please stay tuned, and you will see the improvements very soon. Thank you for your patience, and good luck in the casino! ¨ Kind regards, Alex
Good interface, excellent game selection, good welcome bonus, ok chat and email support, on the surface looks like a good contender for the finals. Very good deposit options.
Another test for the community, deposit and win, ask for cashout, then just for fun cancel you cashout, we could do a stat test...and please post your experience, don't bother much better places to play around...
Hi Delslep01, Thank you for your review and the kind words. I do not really follow what you mean with the second part of the review. I have sent you a PM here on Askgamblers so you can elaborate a bit so I can assist you. Kind regards, Alex
In 2 weeks of joining I deposited over 60k, they take as much money as you will give them with no restrictions. I finally won some back, a larger sum of money and have 161000 in my account. I want access to my money and do not want to have to cash out 5000 a day or whatever it is and pay 3.00 fees on every transaction. A player like myself who bets $100 a spin and spends what I spend should not be restricted and treated so poorly. If they fix this situation and help me out I will change my review and recommend this casino to any gambler big or small. But as of right now do not waste your time, god forbid you win some of your money back they are gonna hold it as long as they can until you lose it all. Pretty furious at the moment
More than six months that I wait my money. Its make two weeks that I finally find a solution. But every time, I send them new info for make the transfer. It's impossibly long. I starting to think its stealing.
Hi Lemoche33, I am investigating in your case at the moment and will get back to you on your registered email once I have an update. Kind regards, Alex
Allow you to deposit with e transfer, however they don't allow you to wd with it. Only allow you to use bank transfer which often has fees associated with it. As you can see from the fact that I am mentioning cons in the pro section just what I think of this site!
When you request a wd they don't tell you at that point what is needed to process the wd, instead they let it sit in pending for 72 hours, then and only then, do they request additional documents only to have the process restarted! I thought I was going to be proactive and verify my account with the documents they ask for, then after my account is fully verified and my wd being pending for 4 days am I told that they need more info. Why you are not informed what is needed at the time of wd is beyond me (well actually I think we all know)
No wd through e transfer.
Hi Confusingseeker, Thank you for your feedback. When depositing with eWallets like Neteller or Skrill you have to, and can only, withdraw with the same method. Unfortunately, when it comes to Interac, instadebit and idebit, we do not have that possibility yet. This is why payments requested a bank statement from you. You requested the withdrawal the 7 Dec at 22:32 CET and the 9 Dec at 12:09 CET payments contacted you asking for your ID, Proof of Address and the bank statement. I would generally recommend any player to ping our support directly after requesting a withdrawal so they can check with payments what documents are needed to process the withdrawal. We will look into if we can inform which documents are needed for payments to be able to process withdrawals before they see the withdrawal for the first time. If you log in to your account you will find a goodwill bonus for the inconvenience you have experienced. Kind regards, Alex
This online casino gave me a satisfactory gameplay. However, they have limited games which I have played before. I wish they have more games. I won in some of their games.
The withdrawal is terribly slow, like I can’t cash out my winnings instantly. I asked the customer service and they lowkey blamed me for that and that’s not good. Putting the blame on your customers, though it’s your fault? Really? Very mature.
Hi Super-Clarke, I am happy to hear that you were satisfied with our gameplay. We have over 1100 games so I am sure there are games that you have not played before. I cannot find your user, would you mind sending me a PM with your user name or email so I can investigate what has happened with your withdrawal and what was communicated from customer support? Kind regards, Alex
I love the game selection, all my favourite slots in one place. Customer service is always helpful and pleasant when I need to get in touch. i liked the welcome bonus and 90 days of 10 free spins.
Recently I placed 1st on 5he 210k promotion with 1 free spin per day. The promotion says "cash prize". I was so excited when I was notified I won 350€!!!! When logging into my account and discovering that all I had won was 350 dollars in BONUS FUNDS. With a wagering requirement to reach 7300€ before I could cash out?!?!? That's not winning a cash prize. I wanted to withdraw that money and couldn't. So in the end, I won nothing. Very disappointing.
Hi Ninanine, Thank you for your feedback. I am happy to see that you are satisfied with the game selection, our customer service, and the welcome bonus. Regarding the 210k promotion, the reason it says cash prizes is to clarify that you get a cash bonus and not a Free Spin bonus. I am sorry that you are disappointed, but it is clearly stated in the terms and conditions on the promotion page that "Wagering requirement on prizes won is x21." I wish you a wonderful day and further good luck in the casino! Kind regards, Alex
So far I liked 21 because of their daily promotion where you can win up to 350 Euro. Cool design and main gaming suppliers and payment methods are available.
Inviting and engaging design of the homepage. First impressions really matter to me with online casinos and they welcome new players with a bang. Decent live chat staff. I don’t usually have a hard time in signing up but I have a few questions and they were able to reply back to me
First impression is decent but I am disappointed quickly with this casino. They have good interface but to start off, they don’t have free play. The site also loads slower than other online casinos I regularly play at. Very, very few table games too! Didn’t bother with their live casino anymore but I noticed that they also have very few games in there. Lastly, come on, no yggdrasil and endorphina? If they spent more time with their features than with their homepage design, they would've been a better casino
Hi Motonjoseph, Thank you for your feedback, I am happy to hear that you had a good first impression of the casino! To answer your concerns, we do have free play - you just have to be logged out and press the text link "Play for fun" and you can play in demo mode. We are always optimizing and enhancing the site, with new features and game providers added constantly and ongoing. That includes table games and more of them will be added to the arsenal, so stay tuned. Kind regards, Alex
So far I liked 21 because of their daily promotion where you can win up to 350 Euro. Cool design and main gaming suppliers and payment methods are available.
Fees on transactions! 1.99 each deposit and 5 Euro withdrawal fee! The withdrawal fee went live in this week without any communication to the players, so they lost me as regular.
Offer of 300 free rounds on a 0.01 Euro each spin slots as one of their promotions, playing 300 rounds on such a stake is just an insult.
Terrible translation of the site in German.
I hoped they would do better, but no it went worse.
Hi Casinolover717, Thank you for your review. Our transaction fees relate to operating costs, and it is regrettable that we lost you as a regular player due to this. We hope that you find your way back to 21.com in the future. We send out different offers every day, mixing games with both high min bet values and lower min bet values to make sure to have some variety in the offers. I have forwarded your information regarding the German language on the site and we will investigate this and make the necessary changes to provide the best casino we can. I wish you a great day. Kind regards, Alexander
Game selection is decent with even a few novomatics thrown in
Regular deposit bonuses that offer free spins for up to 90% in cash value
Nothing more positive comes to mind, there are many better casinos out there
No Yggdrasil, no DOA 1 /2.
A lot of sketchy things happening there randomly, for a while they had 2 euro fee on depositing
Cash outs take 72 hours to confirm
Live support is useless
Hi Spurdo88, Thank you for your review. We are always introducing new game providers and slots so stay tuned and your favourites should pop up in the future. The deposit fee of €1.99 is to cover for operating costs, and it has been active for a while now. Can you send me a PM with your username? I will look into what has been communicated from our support and investigate in your claim of long waiting times for your withdrawals. Thanks in advance, and have a good day! Kind regards, Alexander
The casino 21.com is the best casino for me because, competent advice. Helps to quickly find a solution if there is a problem. Very friendly and always interested in entertaining the customers on a high level. And of course because of the mega offers !!! This is a top Casino.
Nothing warning you that you have free spins to play before limited date on welcome offer, but they contact you every days to propose your deposit offer. Not 24/7 live chat.
Hi Tatoopapa77, Thank you for your review and kind words. We are happy that you enjoy yourself on 21.com. I am not really following what you mean with "Nothing warning you that you have free spins to play before limited date on welcome offer". This is what is stated on the Welcome offer promotion page: "The 10 daily Free Spins will be credited to your account: Day 1 - directly when you register, Day 2 - 24 hours after you registered, Day 3 - 100 - whenever you log in between 00:01-23:59 CET / Free Spins that haven't been played will not be accumulated but considered unredeemed and cannot be used at a later stage." Please let me know if you have further questions and I will do my best to assist. Kind regards, Alexander
Good casino, lots of providers, good customer service, quick payout, everyone I advise! Good welcome deposit bonuses and a good registration bonus are developing very quickly.
I like the lay-out and I win Many times. I play only a few slots. Mostly Starburst twinspin and Avery slot with the worth Egypte in it. The live chat is also very friendly and kind and willing to help.
Great casino with much games, good live chat for any question. Fast feedback and nice people, dind't cashout yet but it will be soon I hope! One of the best casino,s I know online.
Docment file don't work on the site only on email. Via live chat the paperclip for pitures don't work by my mobile, email is no problem! I will say fix the site for mobile pitures and than its perfect.
Tbh the bonuses is what got my attention i got 90 days 10 free spins and i can use so many deposit codes for extra spins. I doubled my money without any wagering problems. Live chat helps very quickly with the bonus adding. So far I really enjoy my stay on 21.com
Greetz Reckcity
The website is fine. Chat is good. Lots of different campaigns. A few good games, but almost all of my favorites are missing. Basic casino where there's nothing special, which would make people stay the casino loyal customer.
Missing a lot of good games. Withdrawl is not fast, although the website promises it. Minimum deposit too high and minimum payout too high. The most important thing for me at the casino is the quick payout so I prefer to play in casinos where it is fast.
Casino 21.com is the best casino for me because of expert advice. Problems are solved quickly. Friendly and entertaining interested in entertaining customers at a high level. And of course because of the mega offers !!!
Nothing warning you that you have free spins to play before limited date on welcome offer, but they contact you every days to propose you deposit offer.
The casino 21.com is the best casino for me because, competent advice. Helps to quickly find a solution if there is a problem. Very friendly and always interested in entertaining the customers on a high level. And of course because of the mega offers !!!
I Like the Design. I Like the Promotions on the site! Its find to See that you can play your Bonus in other games and that you Account is easy to Check. The games runs very good and the loading times about the games is fast. I can say that is one of the Best casinos with good Support and the Best Performance you can have. This vote is Not a buy. I play here since a week.
I cannot say what i don't Like, but maybe IT is better when you have a little App, or a Display shortlink for mobile phones. But there is no dislike at time i think so.
Compare KodaBet Casino to Other Casinos
Lots of games from most providers.
Live Chat is pretty fast. You have to wait like 5 minutes.
Interesting bonuses.
The website is easy to use and a good overview also by mobile.
Hi there,
I got to say I feel kinda played in losing my balance..
I got up to 2000 euro and tried a lot of times to withdraw that balance. Most of them I tried via trustly, that's also the way I deposited and every time the withdraw failed. I've also tried via skrill but also that was declined.
I know its hard to not cancel your withdraw and keep playing, trying to get more money. So what I did was setting a loss limit to 10 euro per month. Somehow that never worked until now when I barely have a balance. Why didn't that work when i was @ 2000 euro. I've also blocked my account for 24 hours so I couldn't cancel my withdraw. Seemed like a good idea to me. When I came back 24 hours later I see my withdraw got cancelled again and my balance was back again. I have had multiple contacts via live chat which all said I would get emailed by the payment team. Never happened as well.
So I got frustrated and started spending the balance. Till the point I got to 270 euro left and decided to at least withdraw that. To my surprise that 270 euro is on my bank account within 24 hours.
I really feel ripped off here..Why didn't that happen when i had 2k balance?