What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

21.com Casino - Less withdrawal amount sent in wrong currency

RESOLVED
Complaint Info
Disputed casino 21.com Casino
Reason Other
Amount $ 54
Posted on January 31, 2020

I deposit Canadian dollars
I play with Canadian dollars
I withdraw Canadian dollars
They don't pay me with Canadian dollars! They pay with Euros and send less than my real amount.

On the thousands that I withdrew, my net loss was $54 not including my bank fees which are mine since they are not able to do a proper deposit and send a wire.

I want my $54 in my account, I will certainly play it which is no the point. The point is their incompetence in handling this issue makes it even worse.
A stellar review was left for them by me but their true colors have shown that they don't really care about solving a simple issue and blame my bank???? My bank has nothing to do with you sending the wrong currency for conversion, not my banks problem!

Put $54 in my account as cash please, not as bonus. It's my money, your exchange rates are your business, to avoid this in the future just update your payments to Canadian currency like so many other casinos and stop short changing honest winnings.

Thank you

Posted on February 4, 2020

Hi JOHNNYGOTTHEBONE,

First of all, apologies for the experienced inconveniences that led you to leave this post on AskGamblers.

We would also like to thank you for your feedback, which is always important to us. We are always looking into improvements regarding payments to provide the best experience to you as a player.

In order to avoid any currency exchange, we recommend using e-wallets for the transactions. I have sent you an e-mail with further information on this matter, as well as a solution to your experienced issue.

I wish you a good day and good luck in the casino!

Kind regards,
Alex

Posted on February 4, 2020

Alexander sent me an email.

All this could have been avoided.

Anyway.... complaint has been solved.

They put 54 dollars into my account.

This is a good casino and hopefully this complaint, which is now solved will not stain their reputation.

EcoPayz deposit option is best for Canadians. No exchange issues when withdrawal is done.

Anyway.... please close complaint as solved.

Ty ask gamblers.

AskGamblers
Posted on February 4, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy