Page 3 – Player Reviews for KodaBet Casino
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I Loved the variety of games offered here at 21.com. I used to be only a poker type but checked out the door games offered I was blown away by the variety they have to play. Good job.
I didn't mind the games offered but couldn't understand the welcome bonus I had trouble with redeeming them. I found later you just go to the app. Still, don't really understand.
The casino 21.com is the best casino for me because, competent advice. Helps to quickly find a solution if there is a problem. Very friendly and always interested in entertaining the customers on a high level. And of course because of the mega offers !!!
Hi CARLITO1978 Thank you for leaving a review and the kind words in it. We wish you a good weekend and good luck in the casino! Kind regads, Alexander
They have the game bonanza and that is about it. Gotta fill space nothing good to say. I guess the games load quickly that's a positive.
I won a couple grand and have been trying to withdraw for weeks. They keep requesting documents I have already submitted. I got called lazy by a customer service rep this morning because I didn't want to have to go to my bank for a third time. Save the hassle don't deposit
Hi MEGSB121, Thank you for giving feedback to our casino. I tried to find your user without any success. In order for me to assist you, I need to ask for you to send me a PM with your 21.com username. As soon as I have this, I will investigate the matter and get back to you. Kind regards, Alexander
Game selection, but that’s it, avoid this website.
Incompetent customer service, canned responses, have been asked to send in documents I’ve already sent in, seems they just want to take money and not pay you out. Avoid this casino.
Hi Realpersonreview6, Thank you for your feedback. I tried to find your user profile without any success. In order for me to assist you in the issues you are experiencing, I need to ask for you to send me a PM with your 21.com username. As soon as I have this, I will investigate in the matter and get back to you. Kind regards, Alexander
Great casino. First deposit was a winning one. Verified quickly, withdrawal was speedy. Good game selection. Lag is not as present like many casinos I've played. Great domain name👍
Nothing bad to say.
Hi Dillfly2000, Thank you for your kind words! Like honey for our ears :) Have a great day and good luck in the casino! Kind regards, Alexander
Great game selection. Fast deposits. Great promos.
Been waiting over a week for a withdrawal. I have signed up at other casinos and verification and withdrawals are much faster than this. I do like the game selection and promos but I am missing promos waiting on this withdrawal. I have not give up on this casino yet but if I dont get my withdrawal soon I might have to.
Hi Crowe22, Thank you for your review of our casino. I am pleased to see that you enjoy playing at 21.com. I found your user and I can see that one reason why your withdrawal has not been processed is that you have entered your residential address in the field where your bank's address is supposed to be stated. I have sent you a mail explaining what you need to do in order to have your withdrawal processed. Please follow the instructions and the withdrawal will be processed today. Do not hesitate to write to me if you need any further assistance. Kind regards, Alexander
Easy and quick withdrawals
Games work well
Nice support
Daily promotions
Nothing warning you that you have free spins to play before limited date on welcome offer, but they contact you every days to propose you deposit offer
Not 24/7 live chat
Hi Zidaneisgod, Thank you for reviewing our casino, and for the nice words you provided! I am really happy that you like the site and appreciate our support's service efforts. The signup free spins are credited every day for the first 21 days, 10 per day. You need to log in, spin and wager the winnings on the same day as you receive them. This is stated on the page with information about the welcome offer: https://www.21.com/promotions/welcome-offer and also at the page with information about bonus rules: https://www.21.com/page/bonus-rules If you wish to stop receiving newsletters, please go to https://www.21.com/myaccount and press "Communication preferences" and you will be able to tick off the box. We are looking into offering support 24/7 in the future, so please stay tuned! Kind regards, Alexander
Superfast website, deposits are very fast, the RTP can be really good,nice promotions with lots of freespins that have a 20x wagering.
No support, no live chat, no response to emails, no responsible gaming or cool off possibility, 1.99€ fee depositing with every deposit you make, I tried to close my account a gazilion times because I don't like the casino anymore, no response what so ever, even when verified, super slow withdrawals, this "alexander" only sends mail but doesn't answer to replies, poor navigation, no favorites, no search on providers, to be honest 21.com is a shame for the modern online gambling industry and should be withdrawn from their license.
Hi YF157, Thank you for reviewing our casino. We are always happy to receive feedback so we can become better and offer a product that is as good as it can be. I can see that we have not managed to meet your high expectations, and I will try to straighten out some question marks you have about 21.com. Our support's opening hours are 09:00-01:00 CET every day of the week, the live chat is available during these hours too. They always reply to every inquiry. You can set your own gambling limits in deposits, wagering and losses on this page: https://www.21.com/setlimits. You can manage the status of your account selecting either a cool off period or self-exclude yourself for a longer time here: https://www.21.com/accountstatus These links can be found on our Responsible gaming page: https://www.21.com/page/responsible-gaming Our transactional fees are imposed to relieve some of the fees which we pay in order to provide an extensive service and offer a multitude of payment providers. We are implementing more filters for the slots, so stay tuned and you will see that searching on game providers and being able to mark slots to favourites will be there in the near future. We take the claims that you have tried closing your account without getting a reply very seriously. I personally have not received any mail from you. I tried to find your account without success, so please contact our support (send a mail to [email protected] or open the live chat) and ask for my contact information and I will investigate your claims. Kind regards, Alexander
Great casino with a lot of different games. (love Bonanza) One of the first casino's where I don't get lag in the games every 5 minutes. Also love the layout of the game!
I have a pending withdrawal since yesterday. (still stands on pending) Today I made a second withdrawal. Hope to see these come trough soon.
Hope to see more BTG games on 21. Since I really do love these games!
Hi Microsoftly, We are very happy to see that you enjoy our casino, the game selection, and our layout.Thank you for your kind words. I found your user and I asked our payments team to have a look at your pending withdrawal. It has now been verified and should be arriving in your bank account within a short period. We are always expanding our portfolio with new games and new game suppliers, there among new BTG games that will be launched on site shortly. Stay tuned for more information! Kind regards, Alexander
It is a grae casino, I had no problem with withdrawing. The staff is always helpful and knows what are they doing
It is down for a while now? Didnt get any notice by e-mail, I cant open the casino, server down error :/
Hi Ivana, Thank you for the kind words, I am happy to see that you are satisfied with the casino and our staff! We faced an unscheduled downtime on Thursday night for the first time since we upgraded our servers several months ago. The issue was resolved during the night, and the site was up again shortly after and has been fully functional since then. We apologize to any inconvenience this might have caused. Kind regards, Alexander
The games are fun and there's a vast selection. Win rates seem to be fair.
Went through the longest and toughest time cashing out. I sent everything they asked for then they asked for a bank statement screenshot with my card number I provided on it which my particular bank does not display. So I never got my money and I just played it off assuming that they never intended on paying me. I have all emails archived and stored safely. Other casinos I play do not ask for this specific screenshot other than a picture of my card I used and a proof of purchase on my statement with the account number I'm intending on wiring my winnings to. I do recommend using this site if you expect to see any funds back relatively quick, as the ytried to find every reason not to give me mine.
Hi Meatspin, Thank you for giving your opinion on our casino. We are happy to receive all the feedback we can, good and bad, to help us become better. I would like to apologise for the long waiting time that you experienced. I had a look at your account, and I could see that the reason our payments team requested a bank statement displaying your credit card number was that your credit card did not have any name on it - just the credit card number. We are following the rules and regulations for our licence, which means that we need to ensure that there is no third party funding involved for all transactions. In case our support agents are uncertain, they are obligated to be cautious, which seems to have been the case here. We will review our procedures to see how we can make them more convenient in the future. Kind regards, Alexander
Very clean layout and have most of my favourite games. Good player bonuses and promotions.
My first withdrawal was a nightmare. Didn't end getting the funds as over the course of 3 days and multiple attempts it kept running into a "technical error" and the money returned to my account. I ended up playing it as I was too frustrated. I have requested another withdrawal and has been pending for 25 hours now. Hopefully this one doesn't take 3 days and run into any "technical errors".
Hi Matty250987, Thank you for your review, we are happy to see that our bonuses and promotions are appreciated. We apologize for the inconvenience you have run into when withdrawing your funds. I found your user and I have sent you an email regarding the withdrawal - let us keep communicating there. Kind regards, Alexander
Great casino, fast and easy to use layout and nice game offering from different slot providers.
I had some troubles with getting verified, support helped me out and fixed it in 20 minutes for me (very cool)
Easy to deposit and to withdraw. Overall a nice casino to play.
Fees for deposits and withdrawal. Relatively small, but if you play low stake this will cost you.
Mixed signals about withdrawal times. Askgamblers state 0-48hour period, but they say it takes 72 hours. Hope to see my withdrawal be processed soon.
Hi Mdutchy, Thank you for your review and your kind words about our casino and our support's assistance with verifying your account. Our transactional fees are imposed to relieve some of the fees which we pay in order to provide an extensive service and offer a multitude of payment providers. For the time being, we do not have any fee for withdrawals. The withdrawal times differ depending on which payment provider you are using. We will always process withdrawals within 24 hours, and after this, it can take up to 72 hours depending on the payment provider before the withdrawal is sent from payments. Please provide your username if you still need assistance with your withdrawal and I will help you out. Kind regards, Alexander
Poor response from the Help section - I deposited to claim a bonus i was sent via email..... didnt get the bonus - STILL waiting for some customer support after sending three messages!
Hi Fabdeckie, First of all, thank you for your feedback. We strive to create the best product possible for our players, hence why your input is important. It seems like you contacted us outside of our customer support hours, this is the reason why you didn’t get an answer straight-away. Our current opening hours are 09:00 – 01:00 CET. We aim to extend these opening hours further in the nearby future. As far as I understand, our customer support department has now solved your case and been in touch with you so hopefully you will have a good time on 21.com!
Nice clean site, good game selection and it's available in my native language. Easy to make deposits and enjoy games.
- No NetEnt games.
- No online bank deposit option besides Trustly (can't use it).
- They charge 1€ for deposits and whopping 5€ for withdrawals.
- I made my first withdrawal request yesterday, my documents were approved but the withdrawal is still (full 24h after requesting) pending.
Thank you for your review! - We are always looking to expand our already big portfolio of games and game providers, keep a lookout in the near future and there will be more game providers from you to choose from. - We are striving to offer as many deposit options possible for our players, there are more options to come! - Our transactional fees are imposed to relieve some of the fees which we pay in order to provide an extensive service and offer a multitude of payment providers. For the time being, we do not have any fee for withdrawals. If we activate it in the future it will not be more than €3. - Please provide your username and we will handle your withdrawal instantly. Best regards Alex
I have the presentation of different slots, it's different from other casinos. There is a wide range of games that I enjoyed. There are 4 deposits available for the welcome bonus which are very interesting. Regarding the live chat, I had a question and was answered quickly and efficiently. (This is very popular, it is the weakness of several casinos.) Regarding the speed of checking documents and the speed of a withdrawal, it respects what I expect. In short, it is a casino that I advise you and I wish you as much pleasure as I had to play.
I wish I could put the games in full screen on my computer.
Thank you for your kind words regarding the games and bonuses. We are also happy to hear that you are pleased with our support team's hard work and dedication, and we will continue striving to keep up the efficiency when assisting our players. We have planned to release full-screen gameplay so please stay tuned!
21 casino is one of the newly added casinos and I came across this site when I was browsing through the new casino list. I had heard the name a few times recently, mostly because of their very generous welcome offer. When I saw it, I was intrigued too. It goes like this- new players get 210 free spins with no deposit required, divided in 21 days, which means 10 free spins every day. It's quite interesting for sure, although I was sure that the spins wouldn't be on a high value slot, still- it's for free.
I wanted to try them out so I went to the registration page and signed up. In order to verify account, I had to verify my phone number. That went very smoothly and afterwards I went to 7 Piggies slot. I had never played the game before but visually it looked nice. Payout wise- not so much. The spins were on minimum bet which was only 7 cents so I managed to win only 85 cents from them. I went back the next few days to play the spins but none paid much more than the first time.
They have a nice welcome package for the first 4 deposits and I decided to claim the first one, a few days later. I deposited 30euros and received a 100% match bonus. I decided to take it simply because the wagering requirements were 50x bonus amount. I played a few Microgaming games for most of my session, but the luck wasn't on my side and I lost my funds.
Overall I think that 21.com casino is a nice casino and I would play there again.Other than that, the game selection is nice and no technical or other issues arise.
I think that the bonuses are decent, however, there is one downfall. I checked the terms and the maximum bet with bonus is only 2 eur while most casinos have it at 5eur or certain percentage of bonus, but almost never as low as this.
Thank you for your kind words in the review. We are happy to hear that you had an overall good experience. We always strive to become better so all feedback is of course appreciated. There is always a balance for a casino operation when it comes to bonuses and terms. We are aware that some of our terms might be a bit harsh for some users, especially the €2 max bet rule. As a response to this, we have increased it to €3 max bet, at least. We will continue to become better. We have a lot of exciting features and news coming in the near future so stay tuned.
The site looks good. It's easy to navigate. 21 will give you daily freespin offers for a minimum deposit. (Free spins are set as the very lowest value)
- Long pending times 24h+
- Small selection of games
- I am not satisfied
We strive to become better so your feedback is much appreciated. We are however sorry to hear that you did not have a good experience with our casino so far. Feel free to PM me and we will look into any further matters that might have caused you to have a bad experience. I would like to let you know that we do have more game suppliers in the pipeline so there will be a lot more games. We have also taken actions to optimize the procedures for payments and fraud department, in addition to hiring more staff to meet our goals of paying players swiftly and handling verification in a more smooth way. We also have a lot of exciting features lined up for the casino in the near future so please stay tuned.
Compare KodaBet Casino to Other Casinos
Fun, good bonus and deals. Nice and easy site to move around in. Good for beginners. Sign up, you having a blast! Werry good casino to learn and have fun. Nothing I dis like at this point 😊 Win win win.