1xSlots Casino Complaints

I have made 2 deposits today with Jetoncash voucher. I sent the proof of both and they refuse to add my funds to my account. Last time that happened it took me a month to have my money. I hope that this time it will takes no more then one day ‘. I’m repeating myself that is a jeton voucher and they still asked me for a proof of transaction.

Again, I’ve deposited with a Jetoncash voucher 2 days ago. This deposit method is instantly available. My fund as not been credited. I sent proof of deposit from a to z.

They said they have no answer yet from Jetoncash support.

I sent them the message I received from Jetoncash support that confirm my money has been taken by the casino. They still refuse to add my funds .

I deposited 2 times with a tokencash voucher. A first deposit of 50 euros and then one of 25 euros. My money was never credited to my balance and I checked the balance of my two vouchers and the funds were debited. I contacted customer service.

after the first deposit. They confirmed to me that my deposit was being processed and to wait an hour. I then deposited a second time and took a screenshot because during the first deposit I had not thought of doing it. They confirmed to me again that my second deposit was also processed.

Finally my fund as never been added and the refuse to help.

Hello, I am an old user of 1xslot.com. My gaming I'd is 117950687.

The problem is that I deposited 8385 INR on 23 June 2023 through UPI method But Money is not credited credited into my account. Transaction is successful from my side.

I had deposited money on UPI I'd yumnam@freecharge that had given on casino payment page. My payment reference no is 317447664425.

I had a mail chat with the casino regarding this. But they always say that they need time to enquire the matter. But already 6 days are gone. I have sent you mail chats with the casino and payment screenshot please check.

Hello, My name is Nitish <private info removed>. I created a withdrawal request of 29825 INR through airtm wallet method on 03 June 2023 1xslot casino. They said that ewallet method usually take 24 hours for the withdrawal to be processed. They told me that please come back after 24 hours if the withdrawal is not processed. Now more than 36 hours are gone but my withdrawal is not prcessed still now. I contacted customer care and they said that "We have forwarded your withdrawal information to our finance department. We have no information on how long it will take for the problem to be resolved, since the time it takes to resolve the problem depends not only on us, but also on the payment provider. Please be patient and wait for our email response." they copy and paste that message again and again. Their customer service are very pathetic. Please help me to get my withdrawal. I have sent you withdrawal screenshot and mail chat please check.

Hi

I am a regular player of 1x slot . My User ID < ID number removed > & email id. < email removed >

I have won of Rs.1200 after depositing Rs.900 from Astropay E wallet on 31st of Jan 22 & requested withdrawal of Rs.1200/- in the same E Wallet. Money did not reach my wallet even till today at the time of writing this complaint. I have contacted customer support of 1x slot they are asking me transaction statement of E wallet whereas Astropay customer service does not give any such statement (Email of both 1x slot & Astropay enclosing herewith) though after this transaction I withdraw many winning which came to astropay wallet.

Enclosing astropay wallet details as well.

I do not understand what happened to this particular transaction.

Regards

< full name and ID number removed >

Hello!

Im trying to withdraw winnings from this casino (700SEK). This issue is that my withdraws to my credit card is getting declined with an error code. I emailed the support and they told me to try another withdraw method.

As the casino has a rule that you can only withdraw money with a method that has been used for depositing money I made another deposit.

I deposited 15 SEK using Skrill and demanded another withdraw. Now the withdraw got cancelled because I have not deposited enough from Skrill, im providing screenshot.

I'm making this complaint so the casino can explain how I will withdraw my winnings as well as explaining why they suggest me to make another deposit on another method if im not allowed to withdraw from it.

My account number: <account number removed > I have tried 13 times to withdraw the majority of my balance at 1Xslot. Many times I have been denied through credit card option, first time it the problem was lack of ID, fair enough, I sent all they needed. Then i was verified. Then technical issues, then it was no longer an option to use the credit card option, then I tried bank transfer and that didn´t work. Then I was told to use Neteller through email corrospondance, when I went back to wtihdraw, the Neteller icon was gone. Then they asked me to use Skrill instead. Then Neteller all of a sudden was back, but I couldn´t withdraw with Neteller when I hadn´t deposited with Neteller. Then I deposited with Neteller, but then the icon disappeared again. After logging on over and over the Neteller icon finally returned. Then I tried to withdraw, but my transfer was declined because I hadn´t deposited enough to use Neteller as a withdraw option. In short, my withdraw requests has been denied 13 times, I have endless discussions with "support" via email, Chat is not working 9/10 times. I am not giving up and have started my recording where I explain the whole scenarion with email-correspondence, chat and screen shots of denied requests.