1xSlots Casino - 2 deposits not credited

Greetings!

We would like to provide you with a more detailed explanation regarding the deposits.

As we have observed, all previous inquiries have been resolved positively. In addition to the compensation from our side, you have received transfers from the payment system, as our service never leaves requests unresolved.

The deposit of 6.67 EUR, which you can see in your screenshot, was promptly processed and credited on November 20, 2024, at 06:39 GMT. However, concerning the payments on your currency account totaling 18 EUR that were submitted for review by the payment system, we have unfortunately not yet received any confirmations regarding these transactions.

As we mentioned earlier, we are unable to credit your transactions until we receive a response from the specialists. This is due to the fact that transfers do not come through automatically, which occurs only in very rare cases. The reason for this could either be an incorrect transfer on your part or a malfunction on the payment system's side. As soon as we receive confirmation of the transactions, we will reach out to you immediately to inform you of the resolution.

Wishing you a pleasant day!

Here is the transaction id so you can find the proof of my 2 missing deposits of 13 euro and 5 euro .

I agree that my last issue as been solved but it tooks a lot of time . I hope this time I will have my funds very soon. I’m thinking seriously of closing my account in other case .

Greetings!

We are pleased to inform you that funds totaling 13 EUR and 5 EUR have been credited to your account on November 23rd, 2024, at 12:13 GMT, and November 24th, 2024, at 08:18 GMT, respectively. While you have already received this notification within your account, we sincerely apologize for the delay in processing caused by the payment system and thank you for your patience.

Please don't hesitate to reach out to our support team if you have any further questions or need any assistance. Have a great day!

Dear @Brunetjohannie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.