1xSlots Casino - Deposit of 75 EUR not completed

I don’t know what’s going on here but I would really like to receive my money. Deposited .

Dear 1xSlots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Greetings!

We apologize for the delay in responding on this forum. Thank you for reaching out! Allow us to clarify the situation for you.

As we can see, your inquiries have been promptly taken up by our specialists and forwarded to the payment system for review. Currently, the requests for two transactions, as previously communicated by the operators in chat and the managers via email, are awaiting a response from the payment system. Our service is monitoring the situation closely. As soon as we receive any updates, we will get back to you with a notification. Please be patient. We won’t overlook any of your questions!

If you have any further questions, please reach out to our support team. Our specialists are available at any time, day or night. Have a great day!

I appreciate your answer but this is not the first time you have written me this answer. Secondly, I'm afraid your customer service doesn't take the situation into account when I try to get help. It's already been 5 days and I don't see any development

I would like to say that, as a loyal member of this casino for more than 10 years, I am extremely angry that I do not yet have my money. It's been almost a week since my two deposits were never credited! 75 euros! And what about customer service that doesn't give a damn about customers. They respond to us with pre-recorded messages saying to wait. I'm terribly angry.

We would like to inform you that we have not yet received a response from the payment system. Our specialists are working to obtain feedback, but this may take some time. Our team will not leave any questions unresolved. We kindly ask you to await our notification and not to worry. Every client request is very important to us, and we are always happy to help.

We would also like to share a bit about our support service. All our operators are real people. They carefully review your inquiry and, if they see any issues, escalate it to the payment system that processed your transaction. We then track the situation and wait for a response from their specialists. In this case, you can think of it as if we are a large client of the bank waiting for a reply from their support team. This is why the consultants in the chat advise you to wait. As soon as we have any news, we will let you know immediately. Have a great day!

I contatcted jetoncash support and they finally gave me the reference number and the proof of my 2 deposits …. It took a me one day . How come you don’t have response on your side ?

We are pleased to inform you that one of your deposits in the amount of 49.61 EUR was credited to your balance on 25.10.2024 at 14:51 GMT. As we can see, you have already been notified about the crediting. Work is still ongoing on the second issue, but we will definitely provide you with a response as soon as we have a resolution. We are awaiting a response from the payment system, which, as mentioned earlier, may take some time. We are always happy to help and will do everything we can to provide you with an answer as soon as possible!

We would like to inform you, that a deposit of 24.13 EUR has been credited to your gaming balance on 25.102024, at 10:06 GMT.

If you encounter any further difficulties, please reach out to our support team. Our specialists will be happy to assist you with any questions, day or night. We wish you a great day and the best of luck in your games!

Dear @Brunetjohannie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.