Complaint #101 1xSlots Casino

Deposit of 75 EUR not completed

By Johannie B.

1 year ago

I deposited 2 times with a tokencash voucher. A first deposit of 50 euros and then one of 25 euros. My money was never credited to my balance and I checked the balance of my two vouchers and the funds were debited. I contacted customer service.

after the first deposit. They confirmed to me that my deposit was being processed and to wait an hour. I then deposited a second time and took a screenshot because during the first deposit I had not thought of doing it. They confirmed to me again that my second deposit was also processed.

Finally my fund as never been added and the refuse to help.

Disputed Casino 1xSlots Casino

Reason Amount not credited

Amount €75

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Brunetjohannie

• Quebec • 1 reviews

1 year ago

Yes it’s resolved .

Brunetjohannie

• Quebec • 1 reviews

1 year ago

Thank you .

AskGamblers

• Support Team

1 year ago

Dear @Brunetjohannie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xSlots Casino Complaint Stats

Resolved 22 / 27

Avg. Amount $425

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

1xSlots Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 13 out of 15 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

1xSlots Casino Complaints

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However, no official timeframe or clear explanation has ever been provided. Every email receives the same vague response without any actual progress.

All professional services worldwide should have a clear processing deadline and transparent communication, not this kind of indefinite and unclear handling.
It has been more than 9 days and my withdrawal request still has not been processed. I have continuously sent emails to your support team, but every time I only receive the same response saying that “their specialists are working on it.”

However, no official timeframe or clear explanation has ever been provided. Every email receives the same vague response without any actual progress.

All professional services worldwide should have a clear processing deadline and transparent communication, not this kind of indefinite and unclear handling.

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I sent them the message I received from Jetoncash support that confirm my money has been taken by the casino. They still refuse to add my funds .

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I have explained to them that I will not deposit at this casino again. I don't see the point in closing it for a period of time otherwise I will play specifically at this casino again.
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1xslots Casino - Regarding Deposit issue

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The problem is that I deposited 8385 INR on 23 June 2023 through UPI method But Money is not credited credited into my account. Transaction is successful from my side.

I had deposited money on UPI I'd yumnam@freecharge that had given on casino payment page. My payment reference no is 317447664425.

I had a mail chat with the casino regarding this. But they always say that they need time to enquire the matter. But already 6 days are gone. I have sent you mail chats with the casino and payment screenshot please check.

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