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1xslots Casino - My deposit bonus not credited again

RESOLVED
Complaint Info
Disputed casino 1xslots Casino
Reason Bonus not given
Posted on August 7, 2018

I got an e-mail from 1xslots casino every week for deposit and use promo code. almost every week i claim this promo and i about 2times FS bonus not credited to my account and about 3 times my deposit was reach to be qualified that FS but every week FS number not set to the same For ex. i was deposit 5000thb i should get my FS as 80FS but i got 40FS in all of this issued i asked casino support and they dont do anything at all sometimes they ignored my message and smtime they told me to wait1hour or make out the reason that my deposit not qualified to get ...FS because currency exchange. and the worst thing they make out the reason that they was credited FS bonus to my account and i was rolled over them although after i was deposit and FS was not credited yet immediately i go to ask support and i still not started play any games yet my balance still as same as after deposit made .... and this time i cant resist of how often with 1xslot mistake and not concerned there customer as well ...Now i feel not fair with me then i would like askgamblers for help i need 1xslot know that i not mind so much with little issue and i was did nothing and let it passed many times but if it so much occur with me like this i cant acceptable i keep playing with 1xslots until now i am diamond vip member with 1xslot so i resist with a little issues and it much more than acceptable . on this case i was deposit as 1700thb i should get FS as 1xslot sent me an e-mail to offer me about deposit but i didnt get FS bonus that deserve to my deposit and casino support are worst at all i never got worst support like here before they told me that they was credited to my account abd i was rolled over it although i didnt started playing any game in 1xslots yet . i am so tried with 1xslot support much I would ask Please askgamblers for help me to resolve this issue . thank u so much
i uploaded screenshot of mine to proof my situation and can see my balance my last balance remain 7thb so i deposit 1700thb then my balance still the same as deposit and i didnt get any FS bonus yet unusually i will must claim by click on BONUSES AND GIFTS page section.

Posted on August 7, 2018

Dear PSL88FWIN,

We’re again sorry for our support service quality. Anyway we’d like to thank you for pointing out the weaknesses that need to be improved. Judging by the screenshots I can conclude the following: in our promo code newsletters we indicate the deposit amount in EUR only, not in USD or any other currency which is clearly visible on your screenshot #2, also the screenshot #4 demonstrates the conversion but unfortunately in USD. I suppose that was the reason of previous unsuccessful bonuses.
Speaking of the change in weekly free spins number 1xSlots being the only manager of its site are the ones who can decide on the number of free spins. Nevertheless having investigated your deposit history we would like to kindly ask you to visit the bonus section in your personal account area so we could make it up to you.
Please be more attentive from now on. Thanks for choosing us and bearing with us!

Posted on August 8, 2018

Dear admin
In this case of my deposited 1xslots just credited FS to my casino account today .I got FS already now Thank you 1xslots to Replied Faster than expected and thank you for the FS credited . but I hope 1xslots should improve and train about support service for the most Should improve as much as possible.
  If the ratings 1 - 10 points I will give for support 0
And i am really thank you www.askgamblers.com again for the opportunity to shared The problem of many customers of their casino.

AskGamblers
Posted on August 8, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

1xslots Casino Complaints

  • 15 of 18 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 480 USD avg amount

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