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1xslots Casino - Unjustified confiscation of winnings

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stanrola Denmark
posted on October 29, 2018.

hello,yesterday I have made a deposit of 25 euros and got first deposit bonus 25 eur .I had to wagered 875 euros before bonus will be wagered and I can withdraw.I have done wagering ending 375 euros on my account.But casino removed all my winnings without any explanation and left me with innitial bonus amount 25 eur.They also removed all free spins which comes with first deposit offer.Chat is not responding normally .They do not give clear answer why they removed all winnings and free spins.Please help to get my money.

posted on October 29, 2018.

Hi there,

According to our Welcome Package rules (point 9): "The bonus rollover must be completed in full before the customer can withdraw the funds from the account. After the bonus has been redeemed, your main account will be credited with the remaining bonus funds, which will not exceed the total bonus amount. If, after it is redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to be lost." It means that if you deposit 10 EUR for example, after meeting all requirements you`ll receive the same amount or less (it depends on which deposit the bonus is credited: for first one it`s 100% (10 EUR deposit - 10 EUR bonus amount): for second one - 50% (10 EUR deposit - 5 EUR bonus amount etc.). That`s why we kindly ask you read all bonus rules before accepting them.
As for your free spins: they are waiting for you in Gnome`s Gems by booongo. We didn`t do anything for crediting them again, it seems that there was some technical maintenance that`s why this provider was hidden for a while until everything woulf be fixed.

stanrola Denmark
posted on October 29, 2018.

In 99% online casinos after you wagered the bonus you are free to withdraw money you wan . This casinos made insane crazy rules after I have wagered my bonus amount 35 times I can not withdraw my winnings.So what is the purpose of making deposit and bonus. Those bonus are completly out of sense.
Askgamblers please take carefull look at this casinos.This can not be real.Those bonus rules are insane

posted on October 29, 2018.

Hi STANROLA,

I`m sorry to hear it but I have to mention it again: it was your choice, you accepted our Bonus Policy so it means that you read it at least. All these points you may find in our General Terms and Conditions as well as at the welcome package page. We haven`t breach any terms and did all what was prescribed by them.

Hope you`ll be more careful while reading Bonus Terms next time.

AskGamblers
posted on October 30, 2018.

Based on all the information presented on behalf 1xslots Casino management, AskGamblers Complaints Team can now confirm the fact that they acted in accordance with the bonus terms and conditions.

While AskGamblers Complaints Team is adamant in its position that rules are set for a good reason and must be followed,  the fact that their current wording leaves too much room for different interpretations, we strongly encourage 1xslots Casino management to consider possible amendments of the discussed bonus rules towards more clarity and the avoidance of similar misunderstandings in the future.

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