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1xslots Casino - Unable to play with deposit funds due to ''unconfirmed'' Bitcoin transaction


Support,

I had deposit for my account sent to wallet address at 1xSlots "3Hcp8­VNb­eRH­Eaa­HSK­qmt­3ot­eXH­ME8­fE12s". At 6 confirmations usually the account gets credited. But with this deposit even after 10 confirmations, the account was not credited. Then I sent support an email and after 7 hrs, I could see the deposit credited, but I'm unable to play any game for the error reason "The game will become available when your cryptocurrency deposit has been confirmed".

As of submitting this complaint, my deposit has 93 confirmations and not sure how many more is required. Request after request I've been receiving the same response from the support "You should wait until the system gets all the necessary confirmations from your payment system to receive the possibility to play games".

Since the deposit credit was processed manually by the support team, I'm not sure what confirmations they are talking about.

Kindly help me in clearing this deposit and play the game.

Thanks,
Kamesh
Disputed Casino 1xSlots Casino
Reason Other
Amount BTC0.02

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Support,

Thank you everyone for fixing this issue. I am able to play and this complaint can be closed. Appreciate for the quick turn around.
Also thank you ask gamblers for providing such platform and value your support so much.

Thanks,
Kamesh
User name
Good day, KAMSACH100

I am really sorry but we only fixed the whole issue with your deposit today, everything should work by now. We rechecked the transaction status in the system. Please try the games again.
User name loyalty-level-2
Support,

As described in the email, I understand you had credited the deposit, but I'm unable to play any game from the website which is throwing me the same error "The game will become available when your cryptocurrency deposit has been confirmed". I did verify as of replying to this complaint.

In order for us to resolve the issue, kindly allow the withdrawal of my balance and then re deposit the same to see if it works again.

Appreciate for the response and hopefully you would be able to resolve this at the earliest.

Thanks,
Kamesh

1xSlots Casino Complaint Stats

Resolved 22 / 27
Avg. Amount $425
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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