1xBet Casino

Hello, I made a deposit using the IMPS New method, but the funds were not credited to my 1xBet account. The payment query form is not allowing me to submit a request for this method.

Please check and credit my deposit.

Amount: 1000

Date: 2/4/2026 

Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

I am filing this complaint because 1xBet is repeatedly rejecting official, notarized, and translated medical certificates without providing any specific legal reason.I have submitted documents from the National Center for Mental Health and Prevention of Addiction of Georgia, which is the highest state authority in my country. These certificates officially confirm that I am not on any psychiatric or narcological registry, proving the absence of gambling addictionAll documents clearly show < personal info removed >. They are notarized and translated into English. Despite fulfilling all legal requirements, I receive only automated rejections. I demand a manual review of my documents and the release of my funds.

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.

Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.

Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."

If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O

It has been 5 working days since I got these errors with no solution.

I already sent an email to [email protected], but no reply yet.

Dear AskGamblers Complaints Team,

I would like to file a complaint regarding an unresolved deposit issue with 1xBet.

My deposit of ₹20,000 was made successfully on 25/04/2026 at approximately 4:38 PM through UPI payment method, but the amount was never credited to my 1xBet account balance.

Despite contacting customer support multiple times through chat and email, the issue has still not been properly resolved. I have submitted all requested documents several times, including my official bank statement, payment proof, and transaction details.

Customer support keeps asking me to wait, but they are not providing any exact timeline or final resolution.

Details of the transaction are as follows:

1xBet Account / Game ID: < sent to the casino >

Deposit Amount: ₹20,000 INR

Deposit Date: 25/04/2026

Deposit Time: 4:38 PM

Payment Method: UPI

Transaction ID: T2604251638032421919727

UTR Number: 854880216416

Recipient UPI ID: T427J08799@mairtel

Payment Request Number: #16014111

I kindly request your assistance in helping resolve this matter and ensuring that my ₹20,000 is either credited to my 1xBet account or refunded to my bank account as soon as possible.

I can provide screenshots, bank statements, and all supporting evidence if required.

Thank you for your assistance.

Sincerely,

email: < sent to the casino >

Welcome. Withdrawal methods have been blocked. From 1xbet, without any reason or notice for the past five days, and despite numerous emails, I've received no response. I'm turning to you for help in resolving my issue. I hope you can assist me in solving this problem. I have faith in you to resolve this issue, and I have all the evidence and everything regarding this unjustified closure.

My withdrawal amount was not received

1xBet withdrawal rules: 7 working days

I waited 7 working days, but did not receive the amount, and today, 14 days have passed, and the amount has not been credited

I asked customer service, and raised the query created on 11/04/2026

Today, 25/04/2026, but my withdrawal amount has not been credited

I am writing to inform you that I have not received my withdrawal of 4000 TRY, which was requested 10 days ago.

Despite your confirmation that the payment has been processed, the funds have still not been credited to my account.

My withdrawal issue remains unresolved.

Your support team keeps stating that the withdrawal has been sent and confirmed. Despite this, I have not received any funds to this day.

From the very beginning, I clearly requested the withdrawal via bank transfer, which is the method I have always used on your platform. This time, however, the system processed it via an electronic wallet, even though I do not own or use any electronic wallet.

Here are the exact transaction details:

• Date: 04/04/2026 – 14:05

• Withdrawal ID: 4689871411

• Amount: 4,000 TRY

• Method: Xbette Havale

• IBAN: < removed >

At this stage, I expect a clear and immediate explanation.

If the transfer has truly been completed, I formally request official and verifiable proof of payment (such as a bank transfer receipt or confirmation document).

Additionally, to support my claim, I will provide my bank statement in PDF format covering the period from 03/04/2026 until today, which clearly shows that no such transfer has been received.

Please understand that this situation is becoming unacceptable. I kindly ask for a prompt and transparent resolution.

Best regards,