1xBet Casino

I am submitting this complaint against 1xBet regarding the unjustified withholding of my funds and an excessively long account verification process.

For more than three weeks, I have been trying to withdraw a balance of $97 USD. Since then, my account has been under verification.

I have fully complied with all requested requirements multiple times, including:

- ID document

- Selfie verification

- Deposit receipts

- Bank statement (latest available)

Despite providing all the requested documents, I continue to receive only automated responses with no clear explanation, no specific status, and no estimated timeframe for resolution.

Important points:

- All deposits were made legitimately through an authorised agent using multiple small transactions.

- All requested documents have been submitted correctly.

- There are no pending requirements from my side.

Current situation:

- My withdrawal is still blocked

- My account verification has not been completed

- I receive repetitive automated responses

- No clear resolution or timeline has been provided

This situation constitutes an unjustified withholding of funds and poor customer support.

I kindly request:

1. Immediate completion of my account verification

2. Immediate release of my funds

3. A clear and non-automated response regarding my case

All supporting evidence has been prepared and is attached (PDF with full documentation).

Account details:

User ID:1601754527

Registered email: <removed>

I expect a prompt and fair resolution.

I am filing this formal complaint against 1xBet for systematic withdrawal fraud. On February 14, 2026, I requested a withdrawal of 5,000 ETB (User ID: 1547674575). The system successfully deducted the full amount from my player balance. However, the 1xBet payment agent only transferred 4,000 ETB to my Coopay-Ebirr account (Transfer ID: 2080168506). There is a missing balance of 1,000 ETB that was never delivered.

​Mathematics has its own language: There is absolutely no room for confusion here. 5,000 (Deducted) - 4,000 (Received) = 1,000 (Owed). 1xBet is trying to complicate a very simple case to frustrate me. If they claim the full 5,000 ETB was sent, let them provide a receipt for 5,000 ETB. They cannot, because it doesn't exist. My Coopay-Ebirr receipt clearly shows a 'Success' status for 4,000 ETB only.

​I have been in contact with 1xBet support (including representative Bradley) for over 6 weeks. While they acknowledge the situation, they have failed to credit the missing 1,000 ETB. Their latest responses are mere stalling tactics. After 44 days of waiting, I demand that 1xBet take responsibility and credit the remaining 1,000 ETB immediately.

Title: Withdrawal section blocked – Authorization Error

Complaint:

Hello,

I am filing a complaint against 1xBet.

Whenever I try to access the withdrawal section, I receive an "Authorization Error" message, and I am completely blocked from entering the withdrawal page.

This issue prevents me from withdrawing my funds.

Account ID: 16080660281

I have contacted customer support multiple times, but I have not received any response or assistance.

I am willing to provide all necessary verification documents, but I have not been given any instructions or help.

I have attached a screenshot clearly showing the error message.

I kindly request AskGamblers to intervene and help resolve this issue as soon as possible.

Thank you

I am writing to request mediation regarding a withdrawal issue and account restriction with 1xBet.

1. Account Info:

* Player ID: 1584665487

2. Case Timeline:

* I requested a withdrawal, but it was rejected for additional verification.

* My account is currently restricted/frozen, and I cannot access my funds.

* I submitted all requested documents, including my ID, Passport, and an official Medical Certificate (to prove I am not a gambling addict) as specifically demanded by the operator.

* All documents were submitted 7 days ago.

3. The Problem (Repetitive Stalling): Since submitting the documents, I have received no progress. I have contacted them multiple times via live chat and email, but I keep receiving the exact same automated response: "Please wait, your case is under review." Even my detailed emails asking for a specific timeline are ignored with the same scripted reply. This is a clear stalling tactic.

4. My Goal: I have fulfilled even the most extreme verification requirements (ID and Medical Certificate). I request 1xBet to stop sending repetitive template answers, immediately unfreeze my account, and allow my withdrawal to be processed.

I am filing this complaint against 1xBet regarding my account (Player ID:sent to the casino ), which has been restricted and my funds have been blocked for over [30] days.

​I have already completed all the necessary verification steps and submitted all requested documents to the Security Department as per their instructions. However, despite my repeated attempts to contact them via email ([email protected] and [email protected]), I have received absolutely no response or update. Even my affiliate partner manager has been unable to provide a clear resolution, stating they cannot assist with security matters.

​It is extremely frustrating to have my legitimate funds held without any communication or valid reason. I have followed all terms and conditions, and yet I am being ignored by their support team.

​I am requesting AskGamblers to intervene and help me get a clear response from 1xBet regarding the status of my account and the withdrawal of my funds.

​Supporting Evidence: I have attached screenshots of my account status, the documents I submitted, and the emails I sent to their security department which remain unanswered.

Dear AskGamblers Support Team,

I am writing to formally raise a complaint regarding a withdrawal issue that remains unresolved.

I made a withdrawal request of ₹3800 on 15/03/2026. The transaction status was updated as “successful” on 16/03/2026. However, the amount has still not been credited to my bank account as of today.

Gaming Account Details:

Account Number: 972522531

I have already raised a support ticket with the platform, but it was closed without any proper resolution. Additionally, I have contacted chat support multiple times, but I am only receiving generic responses without any clear explanation or progress on my issue.

For your reference, I have attached the following documents:

Bank statement showing that the amount has not been credited

Screenshots of chat conversations with support

I kindly request you to investigate this matter and assist me in resolving it at the earliest. Please ensure that the issue is properly reviewed and the pending amount is credited to my account.

Transaction Details:

Amount: ₹3800

Withdrawal Request Date: 15/03/2026

Status Updated: 16/03/2026 (Marked as Successful)

I look forward to your prompt response and resolution.

Thank you for your support.

I'm a Diamond  1XBET user and been actively using this platform for over 4 years pretty much every day,and it's the 3rd time this type of issue has happened to me

On 12 March 2026, I made a UPI transaction of 10000 INR successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully.

However, after the payment, the deposit didn't appear into my 1Xbet gaming account so i contacted the the customer support and they asked me screenshot shots of the transaction which i  provided to them and they raised me a payment query ticket.

Transaction & Payment Query Details:

  Ticket Query no - 14167463

Player ID - 694661759

Amount: ₹10,000 INR

Payment Method: UPI QR

Transaction Date & Time: 12/03/2026, 3:34 pm IST

Bank: Kotak Mahindra Bank

Recipient Name: Ijaj Ahmed Barbhuiya

Agent UPI ID: ijajahmed9101@indianbk

UPI Transaction ID(UTR): 201774405151

Kotak Transaction ID: S37586398

I contacted the customer support through call and text multiple times to which they say the same things repeatedly "you will receive a response within 1-3 days " but it's now over 4 days and i haven't received any response of my payment query

I request one of the following at the earliest:

Credit the deposited amount of ₹10,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

If this issue doesn't get's resolved then I'll leave this casino indefinitely

Thank you for your assistance. I look forward to your response.