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Many users express frustration with the slow customer support and lengthy KYC verification processes, which can delay withdrawals. Additionally, there are serious concerns about the handling of funds, with some players reporting blocked withdrawals and lack of communication from the support team.
Top Reviews From Our Players
Good variety of games, but will never play at this casino again!
Used to be all fine.. Today, I made lots of depostis.. maybe 250€... then deposited 60€, and reached 300€ in dream catcher wheel from evolution caming..
Tried to withdraw, error saying I must wager last deposit at least 1 time (already done that in dream catcher). Then, gone to roulette (as usual), reached 420€... made withdrawal request, and same error again.
Contacted support (ohh you need to wager your last deposit 1 time)......... Then, go to slots, played more than 60€!!!!
Error again on withdrawal..
It obviously ended the way they wanted.. lost it all!!!! Will never play again on this casino, and will alert many of my friends that started to play here because I've recommended....
bye
Do not deposit any money on this site! I did and when I won, I tried to withdraw a portion of my profit (not all profit!) and SURPRISE: My account was locked with all my money in!
Now, they respond that my account is under verification and that I need to follow the instructions on their website, BUT, when I try to send the documents they requested (after the third round of many docs already sent!).
The site shows me : "The server is not available! Please try again later". I've been trying for 3 days and nothing!
I need to give 10 stars for this one.
I don't know if they have fake slot games or not, as I don't play slots.
1xbet is awesome for sports bet (good odds), and offer a large section of live dealer games, which is awesome for me because it's where I usually play.
Lot's of roulette and blackjack tables, from low to high limits. Simply Perfect this way!!
Account verified and some withdrawals completed in minutes, right on the first day.
Perfect again!
I just hope 1xbet stills alive for many years!
Its a shame that I've only discovered it now.
Good website. I like how they accept US players. Games are not tight.
1xBet Casino I found recently while going trough AG casino list directory.I have been a member of couple of hundred casinos but like most of players I am still eager to find some new casino to play in. I am not sure about other but I always hope to find some reputable casino with nice offers and bonuses and maybe something new. The one that will be better then previous casinos.
1xBet seems to be true refreshment on my list. I found some incredible facts, incredible to me. For start let’s say that their webpage is translate to 50 different languages. Way to go and this is an example how to attract customers from all over the world. Second thing I found that 1xBet Casino offer currencies almost all world currencies. Sounds incredible but you can check it out anytime you like. Well allow me to say that I was so happy to see they offer even currency of my country which is BAM. I couldn’t believe this J It was all on my pleasure. So far I know this is the only casino that offer currency of my country. In order to deposit you can choose from 100 different deposit methods. I personally never come across anything similar to this. Same goes for withdrawal options. You have also Sportbook Casino live games, lottery, toto and slots. Even video slot offers seems impressive. You can chose from 10 game software providers. As I keep on searching I liked this place even more. Bonus offer seems acceptable. I never tried to contact Live Support so I can’t tell if it’s ‘amazing’ like everything else here. And there comes fact that minimum deposit is 1 dollar, haahah, this is funny and cool. Only cash-out process takes a bit longer 2 to 3 days.
I’ve tried my luck…only with 5 euro and will be back soon as I lost my ‘baby’ balance really fast. Take a look and enjoy this nice place.
What really made me feel this is not legit casino was that firstly they did not answer question's. One part they say "Our terms are not available for new players." WHAT? Ok, then I noticed a really familiar Logo, logo of videoslots.com casinos logo was used on their game's. Also they are using one other site's logo on live casino. P*hub.. Like, what?? I asked why they are using them, and they refused to answer. So I took a screenshot and informed it further, of course.
This is horrible. Support was rude. I do have proof so I am more than happy to give them to AG support as well if they feel it's needed to keep my review in here.
Good game selection , Welcome bonus, Nice layout , Site runs well
As much as all that good is livehelp has to be the rudest I have ever come across (And I've met some rude ones) DENNIS is just plain rude and blunt and HERALD now here is an agent who literally doesnt care about his job. Simple requests are met with preset answers. Both me and partner set up account here (well my partner got as far as asking Herald if they share a license with "skill on net" to which he kept replying "the information is in the term and conditions".. simple question should have been met with a simple answer not direction to a 30 section document.
Didnt get to withdraw so cannot comment on withdrawl speeds
Its a newish casino, well whoopdy doo, lets pop the champagne.
1xBet Casino SUPERB 9.22 - If this is your idea of a joke then I will never play a recommended casino by this forum.
The casino does not support responsible gaming. Has no deposit limits. The support is shambollocks. The software has no stability and you have to try 2 other urls if that's not whack enough. They charge customers hiddenly in Rubles because that's there merchants currency (But states NO FEES!) especially with wallets.
You need to send a utility bill, and proof of ID to close an account, wow - outright unethical right there! I'm actually so put off by gambling and casinos after this experience, I might not ever deposit again that's how demoralizing this experience was, traumatizing is actually the word. 1xbet does not deserve even 1 star, they should be thrown straight to the wolves and be BLACKLISTED. There is no freaking ways I as a player and I speak for every single person that reads this right here, right now that players should even be A) allowed to access this site and B) Even deposit! Its Sick man, I will not be taking for a tosser by a casino at this donkey showbiz level. ASKGAMLBERS, Do something, you have the entire communities support by the likes of this review, don't worry they will be piling in I promise you, I have not left anything out.
Damn straight!
Nothing...
The worst casino' on the web. Payout none, deposits that last few minutes, no winnings, rude support.
Had some issues withdrawing money. I was told when I tried to withdraw that I had to wager X amount of money before I could, which I had no idea about when I first started playing. Read the fine print and started to realize that this place may not be exactly what it says it is.
Hrmm... I'm first time visiting this casino, so nothing bad to say... From all the review and comment, I just feel that everything is really depends. But for me, I'm okay and satisfied on your sites. Good selection of games, Attracting design. Keep it up!
They don't accept drivers licence with photo on it for account verification this is unbelievable... all the casinos where I had account with them accepted the driving licence ...
So so many games and providers, very good soft is very nice.
Resposeble gaming is very very BAD !!!!!! They dont want to set deposit limits, dont have any options wager limit, bet size limit, dont want even close account, they say that they dont have this option.
Chat agents are very unrespectful. Actually only one and his name is Denis. When I tell him in going to write a review he say. Goodluck with that. Such a respect to a client. Also verification is very very slow.
Read the negative reviews about the service, but it would seem odd I found gentle operators hard to find in other casinos. They have little competence of Casino slot, Which is why I did not put 10 stars. For the rest I played very hard to beat the slots with suppliers of Novomatic, in spite of everything are in a balanced budget. For this reason the site in question deserves higher rating the sufficiency.
The withdrawal requests are processed in just 5 minutes excellent appearance. No problem of Documents, the Gaming Account and state validated after hour.
Support is terrible. They let You play your all money but when You try to ask help to close account they are asking all kind of documents. When You make deposit they ask nothing. Irresponsible company, they allow even children play but they don't close your account if You are a trouble gamblers. Terrible company
Very very fast payouts (few minutes). A lot of providers with a lot of slots. You can also bet on sport and they have a poker room.
10 stars for me.
Well for me this site is perfect. They are exemplary (and I play for years).
I'm glad I noticed that bonus round winnings were not, I repeat were not getting added to my credits, customer service was very unprofessional and after many emails and a2 week waiting period they finally reimbursed me my bonus round winnings.
I tried leaving reviews about this situation on Askgamblers but the sight kept on erasing them then ultimately Askgamblers voided my account with zero explanation why.
Huge selection games. easy deposits, never withdrawn. Can 4 game multitable.
My projection of this site is, take a potato, put 2 knitting needles on each side, yeah that's right. All out potato sever, the games crash consecutively, I've never had a smooth session x8 sessions to be exact. Games on some softwares don't load like aristocrat and novamatic which I played before and now its officially gone whack straight off the bat.
Customer support is atrocious, sorry to say I've had accounts at over 80 casinos and this one stands to be the worst, I'll compare this to 20 netent casinos, 8 rtg casinos, and others, thus put together over 6 years, this is shocking. They don't strike good impressions, they straight up and redirect queries to emails, can never help proper service in real time. They are there when you need them first time I will give them that much. But seriously staff have no ethic towards players.
No promos, they have the sign up newsletters thing, that's the leash play from a casino. That's disgusting and never felt welcome or appreciated at any casino that offers this type of promo or bonuses, they rarely come in.
Running off a 1.1mb line, which is way fast enough for any casino, but this casino just does not hold up correctly and the stability is not there.
Given support is just outright bad, and games hardly work, or getting disconnections and over reeling of slots, this casino should not be operational. It is the worst casino I've ever had an account at, I cannot put another casino as close to as bad as this, not even a rogue casino.
This is the most unprofessional gamblingsite ever. I think nobody knows over there how to help their clients the right way!
Just don't leave any money there, it's not worth at all. Bad service, no easy way to set limits...
Hello, we are sorry for bad experience with our casino product. Can you be more specific in your complaint to solve your trouble?
Players appreciate the wide range of betting options available, which allows for a diverse betting experience across various sports. Additionally, the platform's user-friendly interface and quick deposit and withdrawal processes contribute to a generally positive experience.