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1xBet Casino

Our Rating CasinoRank
2.2/10
CasinoRank
Player Rating 369 reviews
Complaint Response 467 complaints
2 days avg. 467 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino and were able to use their site seamlessly. There is a good mix of games, and the games lobby has plenty of options to allow you to find your favourite games. Live chat can be easily found, and we were impressed with how many other support options are available. 

What we like
  • No withdrawal limits
  • Excellent selection of payment methods
  • No payment fees
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


1xBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://1xbet.com/
Established
2007
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
Arabic, Azerbaijani, Bulgarian, Portuguese, Chinese, German, Danish, English, Spanish, Finnish, Estonian, French, Greek, Hebrew, Croatian, Hungarian, Georgian, Armenian, Indonesian, Italian, Japanese, Korean, Hindi, Lithuanian, Latvian, Macedonian, Norwegian, Filipino, Polish, Romanian, Serbian, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian, Uzbek, Thai, Albanian, Icelandic, Kazakh, Malaysian, Vietnamese
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Mobile Apps
Android, IOS

General Information about 1xBet Casino

1xBet Casino is an online casino and sportsbook offering a variety of top games. For our online casino review, we’ll look at their casino section, but you can visit our sports section in the forum if you’re interested in sports. 

You can register directly through our website, and you can use any web or mobile device. The casino can be accessed on most mobile devices and is functional on Android, iOS and Windows devices, so you can easily spin the reels of mobile slots on the go.

StallCation

Complaints

Read the complaints other players have left for 1xBet Casino. Learn more about complaints.

Show all complaints
Trying to withdraw for more than three weeks

I am submitting this complaint against 1xBet regarding the unjustified withholding of my funds and an excessively long account verification process.

For more than three weeks, I have been trying to withdraw a balance of $97 USD. Since then, my account has been under verification.

I have fully complied with all requested requirements multiple times, including:

- ID document

- Selfie verification

- Deposit receipts

- Bank statement (latest available)

Despite providing all the requested documents, I continue to receive only automated responses with no clear explanation, no specific status, and no estimated timeframe for resolution.

Important points:

- All deposits were made legitimately through an authorised agent using multiple small transactions.

- All requested documents have been submitted correctly.

- There are no pending requirements from my side.

Current situation:

- My withdrawal is still blocked

- My account verification has not been completed

- I receive repetitive automated responses

- No clear resolution or timeline has been provided

This situation constitutes an unjustified withholding of funds and poor customer support.

I kindly request:

1. Immediate completion of my account verification

2. Immediate release of my funds

3. A clear and non-automated response regarding my case

All supporting evidence has been prepared and is attached (PDF with full documentation).

Account details:

User ID:1601754527

Registered email: <removed>

I expect a prompt and fair resolution.

cart-pointer
35h left
$97
Unjustified delay in the withdrawal of 238000 usd
Good day!

The casino 1xbet is delaying the payout of a large sum that I honestly won on March 11, 2026 (I played through their official 1xbet mobile application).

My account ID is: 1043305009

I have been registered with this casino since 2024. Before this situation, smaller winnings (up to half a million rubles) were withdrawn without problems and very quickly.

Now, the winnings amount to 20 million rubles (~$238,000), and my withdrawal requests are being declined due to additional verification (request for documents).

Since March 11, 2026, the casino has been endlessly requesting various documents, which I have been sending. After that, the casino asks for a new document. As of today, March 25, 2026, they have requested my ID card, and the day before yesterday, my birth certificate. I have provided all documents (also sent at their request: passport (again) and a selfie with it, utility bill, residence permit. They also asked for a driver's license, but I have never obtained one, so it is impossible to provide it.

Honestly, I am tired of waiting for a verification that has been ongoing for 2 weeks. I myself offered to initiate a real-time video verification for my verification and to inform me of a possible date and time for the video check, as well as to provide a complete list of documents required for the verification. However, I have not received a specific response to this proposal.

I have nothing to hide. I know for sure that I am an honest player, I do not have multiple accounts, and I made payments on the site from my bank card.

I suspect that the delay is due to them hoping I will spend this winning. However, I am a responsible person and have good self-control. I will definitely not play until my winnings are withdrawn, otherwise, what's the point.

I kindly ask the esteemed Administration of the project to help me achieve justice in receiving my winnings.
cart-pointer
64h left
$238000
10000 INR Deposit not credited into gaming account

I'm a Diamond  1XBET user and been actively using this platform for over 4 years pretty much every day,and it's the 3rd time this type of issue has happened to me

On 12 March 2026, I made a UPI transaction of 10000 INR successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully.

However, after the payment, the deposit didn't appear into my 1Xbet gaming account so i contacted the the customer support and they asked me screenshot shots of the transaction which i  provided to them and they raised me a payment query ticket.


Transaction & Payment Query Details:

  Ticket Query no - 14167463

Player ID - 694661759

Amount: ₹10,000 INR

Payment Method: UPI QR

Transaction Date & Time: 12/03/2026, 3:34 pm IST

Bank: Kotak Mahindra Bank

Recipient Name: Ijaj Ahmed Barbhuiya

Agent UPI ID: ijajahmed9101@indianbk

UPI Transaction ID(UTR): 201774405151

Kotak Transaction ID: S37586398


I contacted the customer support through call and text multiple times to which they say the same things repeatedly "you will receive a response within 1-3 days " but it's now over 4 days and i haven't received any response of my payment query

I request one of the following at the earliest:

Credit the deposited amount of ₹10,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

If this issue doesn't get's resolved then I'll leave this casino indefinitely


Thank you for your assistance. I look forward to your response.

staus Resolved
₹10000

Complaint Statistics

Resolved 356
Avg. Amount $ 2,308
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
8/10 369 reviews

Top reviews from our players

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Thank you for your detailed feedback! Our aim is to provide sports enthusiasts like you with as many options and insights as possible to enhance your experience.

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Thank you for sharing your positive experience with our loyalty program! Our goal is to ensure that every bet is engaging and that loyal players like you feel valued. We appreciate your feedback and look forward to continuing to enhance your experience with us.

user avatar

My account was suspended without reason. They asked me for documents and papers and I sent them all. My emails with them exceeded 90 messages. After they finally received the documents and approved them. I have been waiting for 7 days and they have not responded yet. I have contacted them and no one responds professionally. I am just waiting and there is no solution with them.

Hello alisami81175, You need to complete the verification process, which is a standard procedure for all players at the bookmaker. Verification ensures the security of your account and provides an additional check in case of suspicious activities. We are committed to protecting your account and your interests, which is why this process is essential. To successfully complete the verification, please follow the instructions provided by the Security Department. You can submit the requested documents either through your account or by email at [email protected], depending on where the documents were requested. Please note that the speed of verification may depend not only on the Security Department but also on payment systems, banks, and other official institutions that may be involved in verifying and confirming the documents. This process may take slightly longer than the standard 3-day timeframe. We appreciate your understanding and cooperation.

user avatar

The live betting section of 1Xbet is a standout feature that I thoroughly enjoy. The real-time updates and vast selection of in-play events keep the adrenaline pumping. I love how easy it is to place bets quickly during matches; it’s exhilarating! The statistical information provided during live events is immensely helpful, improving my betting strategy. Overall, this feature significantly enhances my overall experience with 1Xbet.

Thank you for your great feedback! We’re glad you enjoy the live betting features and find the real-time stats useful. Your support means a lot to us!

user avatar

I had a couple of questions while using 1Xbet, and I was amazed at how quickly their customer support responded. They offer multiple ways to reach out, including chat and email, which is very convenient. Every representative I've spoken to has been friendly and knowledgeable, helping resolve my issues promptly. Their help center is also well-organized, providing answers to common inquiries. It's reassuring to know that assistance is just a click away.

Thank you so much for your thoughtful feedback! We’re always striving to make your experience smoother and more comfortable — your support means a lot to us.

user avatar

I’ve been using 1xBet for several months now, and I am extremely disappointed with their withdrawal process. For the past three months, I have faced repeated issues with withdrawals being rejected or stuck in processing for days or weeks without any clear explanation.

Despite numerous attempts to contact their support team via email, phone, and live chat, I’ve received vague and automated responses, with no real resolution or support. Every time I try to withdraw, I’m given the same generic excuses like “technical difficulties” or “payment processing error.”

Most recently, I requested a ₹2,000 withdrawal on 12th May 2025, and even after 24 hours, it still hasn't been credited to my account. In the past, similar requests were just cancelled and returned to my 1xBet account without any prior notice.

I’m tired of the constant delays, lack of transparency, and the failure to follow through on commitments. At this point, I’m seriously considering escalating the issue to the appropriate authorities.

If you're looking for a reliable platform with smooth and transparent withdrawal processes, I wouldn’t recommend 1xBet.

Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you faced with withdrawals. At the time you mentioned, there were indeed technical issues on the side of certain Indian payment systems, which unfortunately affected processing times and led to delays or cancellations. Both our team and the payment providers were actively working to restore full functionality and ensure successful transactions for our users. If you still have unresolved issues, we kindly ask you to contact our support team at [email protected] so we can review your case again and assist you accordingly. Best regards, 1xBet Team

user avatar

The selection of unique games and vouchers offered by 1Xbet is impressive. I love the chance to try out various games and challenges that keep the experience dynamic and refreshing. The special events often come with unique prizes or bonuses, adding another layer of excitement. Overall, this variety enhances my time spent on the platform.

Thank you for sharing your feedback! Our goal is to keep things exciting and full of variety. Stay tuned for more surprises coming your way!

user avatar

One of the highlights of 1Xbet is the generous welcome bonus offered to new users, along with regular promotions for existing players. The loyalty program is rewarding, providing excellent incentives for continued play. I appreciate the transparency of the terms and conditions associated with bonuses, which is often overlooked by other sites. The variety of payment options caters to everyone’s preferences, ensuring convenience. Overall, these features make my experience more profitable and enjoyable.

We are glad you like the bonuses. Play, win and get even more rewards!

user avatar

I’m impressed by the variety of withdrawal options available on 1Xbet. This flexibility makes it easier to access my winnings in a way that suits me best. The majority of withdrawals are processed quickly, which is a big plus. I appreciate how they strive to cater to different regional preferences regarding payment methods. Overall, this feature contributes significantly to my positive experience.

Hi there, thank you so much for your kind words! We'll keep working hard to meet your expectations and improve even further!

user avatar

1Xbet's mobile app is fantastic, allowing me to place bets anywhere and anytime. It’s smooth, easy to navigate, and contains virtually all the features available on the desktop site. I appreciate the ability to live stream events and receive notifications directly to my mobile device. The app makes my betting experience much more convenient and accessible. Overall, it’s a must-have for any avid bettor!

Thank you for your great review! We’re glad you enjoy the convenience and features of our mobile app. We’ll keep working to make your betting experience even better on the go!

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