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PlanetWin365 Casino

Average Complaint Response Time: 1 week
Average Complaint Response Time: 1 week

PlanetWin365 Casino Review

  • All games available through instant-play interface
  • Powered by a variety of platforms
  • Support available through live chat
  • Secured with SSL encryption
  • Unavailable to players in France and some other countries
  • Live chat available from 9 a.m. to 9 p.m. only
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General info & Latest Promos
Established 2009
Owner Startech Media N.V. Casinos
Casino Promotion

PlanetWin365 Casino is an online casino owned and operated by Startech Media N.V. It is widely known for its sportsbook and poker rooms. However, PlanetWin365 Casino also offers its players a wide range of slots and other casino games from leading software providers including NetEnt, Playson, Betsoft, NYX Gaming, Betgames, 1x2Gaming, iSoftBet, Quickspin, GameArt, and Espresso. All games are available which are available through the site’s instant-play interface on both desktop and mobile devices. The casino is licensed by the governments of Austria and Malta.

Restricted Countries and Territories

Due to legal restrictions, PlanetWin365 Casino does not accept players who live in the United States and U.S. Virgin Islands, France, Spain and several other countries. The full list of restricted countries is available in the casino details section.


PlanetWin365 Casino offers a wide variety of games. There is a variety of slots ranging from cutting-edge bonus video slots to classic three-reel titles. Some of the most popular slots include 24 slot, Gold of Ra slot, Treasures of Tombs slot, Dracula’s Family slot, Dr. Jekyll and Mr. Hyde slot, and Fruit Zen slot.

Players who are more fans of table gaming can have an exciting time with PlanetWin 365 Casino’s numerous roulette and card games. The number of roulette variants is impressive, with American, European, and Chinese versions available. Blackjack players also have quite a bit of variety to choose from with games like Single Deck Blackjack, Pontoon, Burn Blackjack, and European Blackjack. Other available games include Oasis Poker, Texas Hold’em, Craps, Baccarat, Casino Wars, and Stud Poker.

Video poker players can put their skills to the test with games like Jacks or Better, Deuces Wild, All American Poker, Multihand Double Jackpot Poker, Joker Wild and many more.

Live Games

Everyone who is looking for a real Vegas experience, but is hesitant to leave the comfort of his or her home is welcome to have a go at roulette or blackjack games against live dealers at PlanetWin365’s live casino.


One of PlanetWin365 Casino’s most prominent features is its friendly and efficient customer support, which strives to give players prompt and courteous assistance. Players can connect with a representative almost instantly through the site’s live chat feature. When live chat is unavailable, players can use email, skype or dedicated phone numbers instead. Unfortunately, the customer support team is available only from 9 a.m. to 9 p.m. each day of the week.

Security and Fairness

PlanetWin365 Casino makes player safety one of its top priorities. All sensitive areas of the website are encrypted with SSL encryption, the leading security technology on the web. It works by preventing anyone from being able to read or decode private information like passwords, credit card numbers, bank information, and virtually anything else.

All software platforms utilized have been tested by independent auditors and shown to be fair. As such, players can rest easy that they are getting a fair game at PlanetWin365 Casino.


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PlanetWin365 Casino Reviews by Players


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LilianInThaHouse 657 reviews
Bosnia and Herzegovina
Reviewed on March 1, 2016


Besides casino games the PlanetWin365 Casino also offers Sportbook and live casino. When it comes to the casino games, PlanetWin365 has to offer games from even 8 software providers. But again, I do not like too much the choice of games. In fact, they do not offer games (slot) from some of the most famous software providers, such as for example the Netent or Microgaming. Well, there are the Betsoft games that I like or the Isoftbet games.

I am pretty sure in that the PlanetWin365 is far more oriented to Sportbook than on the casino. I did not found any bonus for the casino games in their current offer, while they have several bonuses for Sportbook. The cash-outs process here is pretty quick. If you request a withdrawal on some of the e-wallet services (they offer only e-wallet options for withdrawal) it can take 1-2 days until you get paid. The minimum amount for withdrawal is 30 euros.

I was impressed the most from that their website is translated and they even have a live chat support on several languages including my native language. I really enjoyed in the chat with their operator (Francesca) on my native language. However, that is the only thing that I liked for the PlanetWin365 Casino Live Chat Support. First of all, the live chat support here is anything but not LIVE. I waited about 15 minutes for someone from their operators to take my call. Next, they do not offer a support that is available 24/7. They have support that is available only from 12 hours a day, no matter of which method you choose and besides the live chat they also offer support through Skype, telephone, fax and E-mail.

However, the PlanetWin365 Casino will get from me a positive rating only because it is one of the few online casinos that have support on my native language. 6/10.

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