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Jackpot Village Casino

GOOD 7.69
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Jackpot Village Casino Review

  • 24 hour withdrawal time frame - once processed
  • Live chat is open 24/7
  • They have a mobile friendly design
  • Home to over 70 gaming providers
  • UK Gambling License
  • There are few video poker games available
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General info & Latest Promos
Website https://www.jackpotvillage.com/en-gb/
Established 2019
Owner White Hat Gaming Limited Casinos
Casino Promotion Jackpot Village Casino: 100% up to £500 + 50 Bonus Spins on 1st Deposit

Jackpot Village Casino is an online casino managed by White Hat Gaming and home to an enormous range of slots and games. Unlike some casinos that have a handful of gaming providers, this casino spans over 70 of them which includes well known names like NetEnt, Microgaming, Play’n GO and Evolution Gaming. The site is primarily available in English and can be reached instantly through a web browser or on the go. Jackpot Village Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

There are over 1200+ games available in the casino lobby which includes hundreds of the best video slots from those big names we mentioned like NetEnt and Play’n GO. Considering there are so many providers here, the casino allows players to categorise the games by their provider to make it easy to browse. In fact, the lobby is very user friendly and players can even see exactly how many games are to each provider. There is a search engine as well so if players know exactly what games they want to play, they don’t even have to browse. Titles include the Book of Dead Slot, Gonzo’s Quest Slot, Twin Spin Slot, Immortal Romance Slot and Starburst Slot

There are many table games here too so if players prefer to place their best let's say on some blackjack and roulette games they can. The casino is home to many different variations when it comes to table games and it’s not just blackjack and roulette either. There’s other games like Baccarat, and poker games like Casino Hold’Em. 

Players who may like betting on card games may like to try some video poker games instead. Again these can be easily found in the lobby and include games like All American Double Up, Jacks or Better and Joker Wild. 

There are even some scratch card games and fun games accessible too. 

Live Casino

Players who love the thrill and atmosphere of a live casino can enjoy rooms from multiple providers like Evolution Gaming and NetEnt. These are hosted by real life croupiers which can be both male and female and the rooms can be joined throughout the day. There are lots to choose from like Live Dream Catcher, Live Roulette and Live Blackjack. Players can also pick a table to suit their betting limits. 

Mobile Gaming

Jackpot Village Casino is also available on the go with the mobile version of their site. Players don’t need an app to enter the casino because it can be loaded through a compatible mobile browser on multiple platforms like iOS and Android. Their mobile casino is just as impressive and seamless as the web version with loads of the casinos most popular games available. 

Support

Anyone who needs help and assistance can contact the casinos customer support team. The casino has a friendly live chat facility for players who need help instantly, where customer support agents are on hand to help 24 hours a day, 7 days a week. However, should players need further assistance this can also be provided through email as well. 

Security and Fairness

The casino does take security very seriously which is why they use a high level of encryption and industry standard firewalls to ensure players details are kept safe. Personal, financial and any sensitive data will always be encrypted before being sent over the internet. 

They also ensure that all their games are fair as they use a random number generator. This makes sure games cannot be manipulated and result in fair and random results every time. 

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Albania
    • Algeria
    • Angola
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Bahamas
    • Belgium
    • Bolivia
    • Botswana
    • Bulgaria
    • Cambodia
    • Cuba
    • Denmark
    • Ecuador
    • Estonia
    • Ethiopia
    • France
    • Ghana
    • Iran
    • Iraq
    • Israel
    • Italy
    • Kenya
    • Laos
    • Latvia
    • Lithuania
    • Martinique
    • Myanmar [Burma]
    • Nigeria
    • North Korea
    • Pakistan
    • Palestinian Territories
    • Panama
    • Papua New Guinea
    • Poland
    • Portugal
    • Romania
    • Russia
    • Réunion
    • Serbia
    • Singapore
    • Slovakia
    • Slovenia
    • South Africa
    • Spain
    • Sri Lanka
    • Sudan
    • Sweden
    • Switzerland
    • Syria
    • São Tomé and Príncipe
    • Tanzania
    • Thailand
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • Uganda
    • United States [56]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Puerto Rico
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vanuatu
    • Vietnam
    • Yemen
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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Jackpot Village Casino Reviews by Players

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dancashflow 1 review
Canada
Message
Reviewed on February 8, 2020

LIKED

Very nice choice of games, casino works well. To have fun and have a good time, ok, but if you intend to play to win big, be careful.
If you accept a bonus, do not take it too high because at $ 5 a spin, you will see that it is long to reach the required wagering condition.

DISLIKED

I am a high bet player; since 2015, I am a diamond member at casinos rewards.

I wanted to try new games and I found jackpot village, they offered a bonus of 100%, Max $ 300. I found it interesting, moreover, they have several games that I had never played.

So I deposited $ 300 knowing that I had to wager at least 45 times the bonus, I'm used to it. what I didn’t know was that I wasn’t allowed to bet higher than $ 5 a spin… I almost never play, lower than $ 6 a spin.

Once the wagering condition was reached, I requested a withdrawal of $ 3,000.00.
As a result, my withdrawal was cancelled, the winnings confiscated and the deposit of $300, returned to my Jackpotvillage account.

I wrote to them to simply tell them that I found their $ 5 rule ridiculous, the $ 3,000.00, I don’t care, it's wasted time that enrages me.

Without asking anything, on January 10, they offered me $ 500.00 that I could cash in or play. I gave them my agreement and since that time, nothing, they do not even respond to my emails.

If you are a high bet player, stay away from this casino.

Dan,
JACKPOT VILLAGE CASINO REPLIED ON FEBRUARY 12, 2020
Hi Dan,
Thanks for your review.
We are glad to read that you like our big selection of games and our bonuses. We pride ourselves on our products and good services and the high-quality standards we maintain.

Regarding your comments about our wagering requirements, we have very clear T&Cs that every player must agree to before signing into the casino. We also have our 24/7 online chat facility which is very accessible to all our players, so if you have any questions, you can easily reach out to us and we’d be more than happy to assist you.

We will never recommend keeping on playing if you have any doubts or queries on our terms and conditions.

Please get in touch with our support team, we would like to personally assist you with making things right.

Kind Regards,
The Jackpot Village Team


OMG i. 51 reviews
Malta
Message
Reviewed on November 30, 2019

LIKED

Game choice, lots of provider , site runs well, live chat. No tech issues. Accepts Paysafe cards. Apart from that I would not have a single positive.

DISLIKED

Didn’t add my welcome bonus. Live chat were rude. Only joined to play the welcome bonus. My mistake was playing the deposit thinking it would be added after. New players are meant to know the process. This casino will do its utmost to sell you short. Live chat very rude.
JACKPOT VILLAGE CASINO REPLIED ON DECEMBER 4, 2019
Hello,

Thank you for your review. We're sorry that you had trouble redeeming your welcome offer, please get in touch with our support team via our live chat or email(link below), they will be able to resolve your issue.

Support: https://www.jackpotvillage.com/en-gb/contact-us/

Kind regards,

The Jackpot Village team
lvdbelt 8 reviews
Netherlands
Message
Reviewed on October 30, 2019

LIKED

Good site, very nice design, lot of games and providers. Support is friendly and can answer all questions. Good selection with welcome bonuses. The site doesn't lag and opens fast.
They offer a wide selection of bonuses.

DISLIKED

E-mails sometimes dont come true (also not in spam). Only when they use reply on my mail.
We had a discussion about a payout and we solved the issue with the support team, took a while.
JACKPOT VILLAGE CASINO REPLIED ON NOVEMBER 8, 2019
Hi again Lvdbelt,

We can see you are active with your reviews and we love your feedback!

We’re glad to read that you are still enjoying the site and that you are happy with our support team.

Regarding your comments on the emails not coming through, we will have a look at this today for you.

If you like a big selection of games, get ready... because we have several new providers and 16 new games coming soon. Remember to check our “new games” tab in the home page.

Have a good day!

The Jackpot Village Social Team

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