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Casinoin

Average Complaint Response Time: 1 day
Average Complaint Response Time: 1 day

Casinoin Review

  • Fast withdrawals
  • Live chat available 24/7, even for players that aren't signed up
  • Plenty of games available
  • Accepts varieties of cryptocurrencies
  • Several country restrictions
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General info & Latest Promos
Website https://casinoin.io/
Established 2015
Owner Reinvent N.V.
Casino Promotion

Casinoin is an online casino home to over 2000+ games offering players cryptocurrency options too. Players can choose from multiple software providers that include NetEnt, Play'n GO, Betsoft, Quickspin, Evolution Gaming, Habanero and lots of others too. The site can be played instantly through a web browser or members can use their mobile casino instead. CasinoIN is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. Players should make sure online gambling is legal in their jurisdiction before attempting to open an account and players can see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Since the casino is some to such a vast amount of games players will naturally be able to play hundreds of video slots from many of the industry's top gaming providers. There are games to suit all kinds of players from beginners to pros and they can be easily found by their themes such as Egyptian, Halloween and Low Risk Games. Players will be able to enjoy titles that include the Dead or Alive Slot, Immortal Romance Slot, 1429 Uncharted Seas Slot, In Jazz Slot, 7th Heaven Slot, Almighty Sparta Slot and Arrival Slot

Players can also enjoy some table games such as variations of blackjack and roulette. These can be easily found in the lobby alongside games of baccarat and poker. 

Players who do like games of poker can also try some video poker games and there are plenty to choose from too. These include games like Joker Poker and All American Poker. 

Live Casino

Finally, players can also bet with real life dealers when they visit the games open in the live casino. These are open around the clock and each table offers a different betting limit to cater for all kinds of budgets. Players can enjoy games like Live Blackjack and Live Casino Hold’em.

Mobile Gaming

There is a mobile version of the Casinoin's website, fully optimised for easy play on the go. That way, players can easily download the the app both on iOS and Android devices.

Support

Anyone who needs help and assistance can contact the casino's live customer support team. At the time of writing, the casino's live chat was set to be available 24/7, starting from the week to come. The live team is very responsive and available even for players who are not signed up to the casino. They are also available through email and details can be found through the casinos help centre. 

Security and Fairness

When it comes to security players also don’t need to worry as the casino uses a high level of encryption to ensure details are always kept safe. This includes sensitive, personal and financial transactions. 

Their games are also fair as the casino uses a random number generator to ensure this.This is regularly tested to ensure players can always enjoy fair and random results.

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Casinoin Reviews by Players

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Skephan 11 reviews
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Reviewed on June 16, 2020

LIKED

Instant withdrawals, plenty of games and live support available 24/7. Could be better if live support didn't disconnect. Overall experience could be better.

DISLIKED

They're a bit stingy giving bonuses or cashback, 10% as a bonus offer (not real money) per deposit and 20 freespins is a bit stingy.

The games need to reload sometime because an error pops up showing no balance, RTP seems on the lowside (deposited 3800 withdrawn 1300). Received only 130 euros bonus 60 freespins and 30 euros cashback! No maxbet stated in T&C when asked it was 10 euros.
CASINOIN REPLIED ON JUNE 16, 2020
Hi Skephan,

Thank you for your feedback about our casino. We are glad that you complimented fast withdrawals, the variety of games and our friendly Support Team. I'm sorry to hear about some disconnection of the live support, since it's 24/7 and our agents are online all the time, but anyways thank you for your feedback.

Sad to hear that you didn't like the issued bonus, however the bonus amount directly depends on every customer's activity. Moreover, there are different promotions to select from, so every user can win something.

There is no maximum bet in our casino, only in the Welcome Offer. It's clearly stated in the promotion description on the website.

Anyways, I hope that you will give it another try and check out some promotions.

Have a nice day!
Strech23 1 review
Reviewed on June 11, 2020

LIKED

Nice amount of games, site loads fast. Support is friendly. Took the welcome bonus, ended up winning around 1k, withdrew half. I have only good things to say about this casino so far, but let's see.
CASINOIN REPLIED ON JUNE 16, 2020
Hi,

We appreciate a lot your kind feedback and hope that you will keep having a good luck and winning ;)

We are constantly adding new game providers, so there is a good selection of games for you to choose from.

If any questions arise, please do not hesitate to reach out to our Support Team, they will be more than happy to assist you 24/7.

Kind regards,

wogboy 18 reviews
Victoria
Message
Reviewed on June 9, 2020

LIKED

Very good selection of games and the layout of the casino is very nice and easy to navigate.
The staff are very friendly and always eager to help.
Accepts a wide variety of currency and cryptos.

DISLIKED

I strongly do not recommend this casino as their policies for verifying accounts & allowing you to request a withdrawal is unreasonable.

Firstly, like most casinos, there is no section to upload your documents. If you win and ask a direct question "where do I upload or send my documents" they answer with "we've passed your information to the payments department". They avoid answering your question. When you actually send to them your documents, the response is wait until we respond to you.

Secondly, if you win, you cannot request a withdrawal until 24 hours from your last deposit. Never experienced this before.

So if you consider, no ability to verify documents online, delay in requesting withdrawal, payments department taking their time responding - you figure out the rest.

There are many casinos with much better verification and withdrawal processes, so stay clear of this casino.
CASINOIN REPLIED ON JUNE 9, 2020
Hi,

I hope you are doing fine. Thank you for your feedback, it's very valuable for us, because there is always space where to grow and improve to make our services more user friendly.

Thank you for complimenting our selection of games, friendly support team and the variety of crypto currencies.

I am sorry that you did not like the procedure related to the verification. We do not request the verification upon registration, it may be requested later by the Security department if needed (it's stated in our T&Cs). However if a user wants to provide documents, it can be done at any moment by reaching out to the Support Team that is 24/7.

Anyways, thank you for your feedback, it will be forwarded to the relevant team for their internal review.

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