Casinoin Complaints

Dear AskGamblers Team,

My name is <full name removed>, and I would like to file a complaint regarding a significant delay in the processing of a large withdrawal(160000 euro) and the lack of clarity in the verification process at Casinoin.

I have requested a withdrawal of €160,000, and I submitted all required verification documents (ID, proof of address, proof of payment method, etc.) 4 days ago, on June 14, 2025.

Since then, the only reply I receive from Casinoin's support team is that “the relevant department is reviewing the case,” without any clear explanation or estimated timeframe. Despite several follow-ups, I have not been given any meaningful update on the progress of my verification or the expected payment date.

Considering the size of the amount and the vague communication, I am becoming increasingly concerned. I respectfully ask for your assistance in mediating this issue and ensuring that Casinoin completes the verification and processes my withdrawal in a timely and professional manner.

I am available to provide any additional information or supporting documentation you may require.

Thank you very much for your support!!

Hello AskGamblers!

On April 12th I managed to get a small win and complete the wagering of a bonus and ended up with 2509€ of withdrawable balance. I noticed that rapid transfer still is not available as a withdrawal method and I contacted customer support to see if they could activate skrill since I have used that successfully before as well. I was then asked to provide banking statements from my own bank and skrill back from december up to said date. I have done all of this when my account was verified originally last year so seemed a bit strange. I compiled all the banking statements that were available to me and sent them to casinoin. Since then I have been asking them how is the issue going forward and I always get the same generic response that they are still working on it, but alas, nothing is happening. I have asked if there is a problem with the documents or something that I can remedy to speed this issue but I receive no communication or answers. It has been a month now and I feel like I'm being played here so I ask you for assistance on the issue dear AskGamblers!

Hi AskGamblers!

I won 2000,55€ on 7.3.2025.

I made this deposit and all my previous deposits using Rapid Transfer.

When I tried to make a withdrawal, I noticed that Rapid Transfer is not available for withdrawal, only for deposits. I asked the live chat for help and they told me to complete the verification process on their site. I sent them all the necessary documents, completed the verification process successfully, and contacted live chat again.

A few days later, they sent me an e-mail and asked for more documents (1. a picture of my passport 2. a selfie of me holding my passport 3. a screenshot of the document confirming ownership with Rapid I used + deposit confirmations from my Rapid account).

I sent parts 1 & 2. For part 3 I sent them a screenshot of the receipt of my latest deposit and also a bank statement showing all my deposits to their site. I explained that I made the deposit using Rapid Transfer as a direct bank transfer and had not used an e-wallet.

A few days later, I was told that they require a Skrill statement. I explained that I couldn't give them a Skrill statement because I don't have a Skrill account. Then they asked me to send a normal bank statement reflecting the deposits to their site, which I did, for the second time obviously.

This has now happened a number of times, and I feel like Casinoin is just playing with me.

Dear AskGamblers team, the verification process is going nowhere, so please help me solve this issue.

Maybe with your help I can get my money one day.

Thanks!

Dear Askgamblers Support,

Please read this carefully!!!

< content removed is not relevant to the dispute >

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I have a balance of 98,234 yen at this casino.

I made my first withdrawal request on January 24th. It's been a week today. But I haven't been able to withdraw a single yen yet.

My withdrawal request has been on hold and is cancelled every 24 hours. In the transaction history in the submitted image, the last request date is January 31st, but this is because the request is cancelled once a day and a new request is made every day.

Since my first withdrawal request was cancelled on the 24th, I have been asking support about the reason for the cancellation. Support tells me that they will report to me as soon as the results of the investigation are known. However, I have not been told the results yet. Nothing is known.

KYC verification of my account has been completed. There is a green check next to "Verification" in the menu. Even after the verification was complete, I was asked to submit additional documents, but I submitted them all immediately via chat. (I will submit images as proof.)

It's really strange that a week has passed and not only has the withdrawal request not been completed, but the reason for the withdrawal refusal has not even been revealed.

Hello AskGamblers. On 19.10 I won 5000€ on Casinoin and to this day I have been unable to withdraw my funds. I used rapid transfer as deposit method and when I tried to make a withdrawal the system informs me the payment method is not available for withdraw. After contacting customer support I was told to create a skrill account and make a deposit with that. I created the account and made a deposit but I was unable to withdraw my funds until I wager the amount of my deposit. After completing that skrill was no longer available as a withdraw method.

I contacted customer support again and I was told to complete verification process. I have since then completed all that has been asked of me (automatic process on their site, I have proviced them with several months of bank statements from skrill and from my bank, ID, selfies, selfies with ID and their site visible on background etc.).

Now site itself shows my verification is complete but they have gone silent and whenever I ask what is going on they just tell me my account is under verification process. This has taken unreasonably long and I hope AskGamblers can help me resolve this issue.

I have been playing on Casinoin for quite some time and never before had similar issues. They have a strange policy on their site tho that you can make deposit using RapidTransfer but when making a deposit that method is not supported. Because of that you need to ask their livechat to forward requests to other department to activate for example Skrill as a withdrawal method. Previously I have had no problem with that and withdrawal method has been changed within hours but now it has been 12 days since I requested them to make withdrawal to Skrill available.

All I get is responses like this below:

Hello!

I would like to inform you that your request to transfer funds for withdrawal via an alternative payment system has been forwarded to our finance department.

Please be aware that these requests are processed during our operating hours. The processing time may also vary depending on the number of requests in the queue.

We appreciate your understanding and patience in this matter. Kindly await further updates regarding your request.

I have balance of 3486€ on my account and it's really frustrating not to be able to withdraw them.

Hello!

I made my account in April.

Since then I've been trying to make a withdrawal and they keep canceling it for no reason.

I have spoken with them many times in the live chat and they always told me that they are facing some technical problems and to try again. I have tried more than 20 times to make a withdrawal.

For some reason they keep making fun of me.

Now they don't even answer me when I try to talk to them.

I have 470$ in my account.

You can also see how many canceled withdrawals I have from the screenshot I sent you.

I would greatly appreciate your help.

Thank you very much!

Hello .

I have played in this casino and I was waiting for a small withdrawal of almost 200 euros.

After one day they canceled it and this happened for several days without sending me an email to tell me the reason.

I sent them a few days later and they asked me for account identification.

I sent them everything they asked for and I waited. Again no update until I asked them again on my own and they told me that they had accepted them, they just wanted one more selfie to complete it.

I have also sent this one and I am still waiting. I never received an answer.

I talk to them in the live chat and they always answer me with the same prepared message that I have to wait up to 5 days for the identification and I will be informed.

It's been more than 5 days and they don't answer me now even in the live chat!

I've been waiting for almost a month.

If you see it written on their site, direct withdrawals and anonymous because no verification is needed because it is a crypto casino.

I don't have a problem that they asked me for verification, I just don't like being mocked for so long and not answering the messages

Please I need your help because I have almost 320 euros in my account!

Thank you!

Casinoin.io is delaying payment for over 3 days inventing various motives such as issues to the payments processor…..meaning I really don't know and is not my problem!!!

I have verified my account with all the papers, received the confirmation via email that is verified and now for 2 days all the withdraws fail for an “issue” to the processor of payment!!

I asked them to announce publicly that the issue still stands up and I see they are not willing to release my payouts!!!

From what I have read here on reviews this became a practice for them to delay payment for players big or small amounts!!!

Thank u

2 deposit of 30 e missing, funds are gone out of my bank account but never appeared in casino wallet. Trying to solve it with casino. Unfortunately after a week I’m just keept being told to wait. I have provided them with statements and everything that they needed, they don’t even give me time frame when this gonna be resolved.

Good morning, I play couple of months in this casino and I deposit many times and I made 3-4 withdrawals without problems.

But when I won big amount of money (now the balance is 10K €) they cancelled my 4 withdrawals - 500€ each) and they told me that I have to proceed a KYC/VERIFICATION.

I sent them all the documents they wanted, and they told me that the documents are ok and I have to wait 5 business days. Today is the 6th business day, and they don't know anything about the verification and they tell me that I have to wait till the verification ends and nothing more.

I am afraid that they delay the verification till I loose my money. I want your help to finish with these withdrawals. Thank you very much.

I try make withdraw many times of 500. Withdraw were rejected on 2 jul, 3 jul, 5 jul, 6 jul, 8 jul, 9 jul. They send email saying try again, which I do, but withdraw keep reject. I search on AskGamblers and see many complain about bad Casinoin. I think Casinoin make reject deliberate so player keep playin and lose and make bad excuse that technical error, they should not be possible allow to keep do this bad way.

Now I have three withdrawals by 500 eur pending, they asked to verify my account. I have send my documents and waiting. Still have 3675,68 eur on my balance.

Saw a lot of complaints and afraid that casinoin can block my account and do not withdraw my wining.

Hello Askgamblers,

I need your help please.

I played at Casinoin from some time,from august 2020 but until now I didn't have any problems.

I made sever deposits and withdraws and never had this problem. They didn't ask for documents although I ask if I have to send it.

But in 20.03.2021 I made one withdraw request from Casinoin, but until now I didn't receive my money. They ask me now for documents, I send it all,they told me in the chat(support live) that everything is ok. They told me that will take 5 business days,but the deadline was passed.

Thank you in advance.

I make complaint before, and after long time CasinoIn did pay me, but still they made many fails in this time.

Last complaint closed on March 2 and since then casino made two payments to me of 500 each on Mar 3.

Now they reject payments again, like before, I make on Mar 7 and Mar 8.

I have balance of Euro 3,000 now and not paying me.

Since I open account I have had 11 pays made, and 12 fails / reject. That is more than 50% they reject for me.

I have balance of Euro 2,462.41 and I try make withdraw many times of 500. Withdraw were rejected on 1 Jan, 2 Jan, 3 Feb, 5 Feb, 7 Feb. They send email saying try again, which I do, but withdraw keep reject. I search on AskGamblers and see many complain about bad Casinoin. I think Casinoin make reject deliberate so player keep playin and lose and make bad excuse that technical error, they should not be possible allow to keep do this bad way.

I opened my account on 4 November 2020 and made a couple of deposits using Bitcoin. My account is fully verified and I sent in all the documents they requested. I play many different games, including Live Casino Blackjack, Baccarat and Slots. I was able to win on their site, and made some withdrawals between 8 November and 26 November.

26 November I had my first rejected withdrawal. This happened again 28 November, and then payment was made on 29 November. I then had a number of withdrawals rejected 5 Dec, 6 Dec, 8 Dec and then had ONE payment made on 10 Dec. I then tried to make another withdrawal on 9 Jan, which was rejected, and also withdrawal on 15 Jan rejected. It always takes 1 to 2 days before a withdrawal is rejected.

Every time it is rejected I get the same email, that says:

Your attempt to withdraw funds from your Casinoin account has been unsuccessful.

Please try again, or contact our support team for assistance if the problem persists.

If I go on chat, all they say is "we will tell the payments team, and they will contact you via email" .... They never contact me again via email!

This is quite clearly a delay tactic by the site in the hopes that I continue to play and lose my balance.

This should not be allowed.

My current balance is Euro 3,197.06 and I am unable to withdraw this, and they refuse to give any explanation as to why.

So I made my first deposit via skrill for a 100% bonus and I didn't get it. I contacted support and the answer was it will be added manually. After 3 hours I wrote to them again. After 3 hours they said I can't get a bonus without explanation. Please see print screens of our converstation. They just denied the bonus without explanation.

MY TRANSACTION ID:

Adding funds

Transaction No.

E22BA6DE

Amount

€15

Date and time

11/10/2020, 3:26:58 PM

Account

<email address removed>

Till today nothing is solved.