Another year, another brilliant score! In 2021, the AskGamblers Casino Complaint Service (AGCCS) force has once again proven that you can trust them with your complaints, as year after year, they just get better results. In that sense, returning $7,118,383.97 to players is more than worthy of a mention, and a celebration!
Read the below to get more information on 2021 AskGamblers Casino Complaint Service achievements and see how they've benefited you and your fellow players.
AGCCS Achievements & Stats You Should Care About
Are we surprised that the AGCCS delivered spectacular results another year in a row? Not really; they're amazing by default. Will we celebrate it? Absolutely!
As the latest AGCCS Report shows, 2021 was yet another 365-day-success. The dynamic team of our pride-and-joy AGCCS managers had their hands full with more than 11,600 new complaints submitted by over 7,700 players against 922 casino brands.
Working tirelessly, our industry-first AGCCS force managed to have the staggering amount of $7,1 million recovered and returned to 1,824 players! This returned amount of unpaid, delayed or unfairly confiscated money shows a 17% increase compared to 2020, which totals more than $600,000.
But, that's not where their hard work stopped; our AGCCS team broke their previous record, in almost every way. As you can see from the 2021 statistics, more players are entrusting their complaints to us each year! In 2021, we’ve received and reviewed 11,620 new complaints, which is a 5% increase compared to the 2020 stats, when they received and reviewed 11,012 new complaints.
Always Fast, Never Furious
Using all the hours to their advantage, the AGCCS team resolved 81% of the submitted cases!
The shortest duration for a casino complaint resolution rounded at 10 minutes at Kassu Casino, and the longest casino complaint resolution took 258 days at Planet 7 Casino.
Alas, while last year's speed of complaint resolution was an incredible 235 hours, this year saw a slight decrease. The average casino complaint duration throughout 2021 was approximately 250 hours.
The total combined duration of all processed casino complaints during 2021 is 677,498 hours, with an average resolution time of less than 10 calendar days for all processed complaints. Imagine that!
Accepted and Rejected Complaints: The Hows and Whys
When you go to our AGCCS, why do you typically seek help? Is it due to a casino failing to pay you your money? Or a bonus glitch you need handling? You aren’t happy with the way a casino treated you? Something completely different? Whichever the reason, our AGCCS's got you!
In 2021, the AGCCS team accepted 2708 casino complaints, with the most significant number of complaints going to payment issues - 2118. The team resolved 2161, which rounds at the fantastic 81.0% of resolved cases.
Unfortunately, the number of rejected casino complaints landed at 4892, mostly due to non-compliance with the AskGamblers Casino Complaint Service Guidelines, Terms, procedures or requirements during the submission phase.
Ever had your complaint rejected by the AGCCS? It could possibly be due to the following reasons:
- Failing to adhere to casino rules
- Insufficient information about the claim
- Insufficient evidence to support the claim
- Complaints were not casino-related
- Multiple complaint submissions on the same issue
Money Doesn't Grow on Trees
When you don't get to collect what you feel is rightfully yours, who do you go to? Per our statistics, it appears you come to us, and we're overjoyed it is so! The AskGamblers Casino Complaint Service managers work unremittingly to give you back the money that belongs to you and resolve any issues that might spring along the way.
Year after year, we prove that your benefit is our biggest focus, as the sum we manage to return to you keeps on growing. The total amount of money returned to players lands at an incredible $45M+!
In 2021, we helped players recover $7,118,383.97 million of unpaid, delayed or unfairly confiscated money. This is an increase of more than $600,000 in comparison to 2020 when the amount was $38M+ and 2019 when the sum surpassed $31M+.
At the time of writing, we've helped 16,057 players return $45,158,316 (and counting) via our Casino Complaint Service!
Cool AGCCS Trivia
Did you know that, in 2021, the average amount of recovered money per day conducted by the AGCCS was $19,502.42? Wow!
Here’s another thing -
Out of the top 3 resolved complaints with the largest disputed amounts, the first one was $117,000.00 at Planet 7 Casino for a big win that never reached the lucky punter. Well, not until the AGCCS got involved, at least.
The second one was a resolved case of $90,000.00 at Dreams Casino for delayed payment of winnings, and the third one was $71,000.00 at Dreams Casino as well.
In 2021, the average amount of recovered money per day conducted by the AGCCS was $19,502.42!
Sports fans are going to love this one - in April 2021, a new complaints vertical was added. We started to accept Sports Betting complaints. We've already received 161 complaints and processed 38 of these.
Oh, and, listen to this...
AGCCS stats show that we are dominating the Casino Complaints "market", as the scales of our operations throughout 2021 proved to be without an analogue among our rivals that offer similar casino complaints service. But, why should this matter to you?
The fact that AGCCS is receiving, processing and resolving many more complaints than all our direct rivals combined shows us that you, the players, rely on us above everyone else with your casino-related problems, and that’s something we are deeply grateful for! Your confidence in what we do inspires and motivates us, and we’ll make sure we keep you as happy in the days to come.
We Are Here, and We Are Listening
Whether you're an expert or a novice gambler, having someone watch your back is always an advantage - and that's what AGCCS is all about.
If you ever feel that an online casino has wronged you, please contact us with your complaint and we will do our best to assist you. You may Submit a Complaint in English on the International version of the website (.com). In addition, you can submit a complaint in some other language the AskGamblers is available in, on the corresponding version of the website.
Please take the time to read the casino's Terms & Conditions prior to submitting your complaint. Additionally, adhere to all AGCCS guidelines, and the procedure will commence.
While the AGCCS process may appear simple, it requires a significant amount of knowledge, unprecedented attention, time, and urgency to handle each of your submissions. Everything our support experts do is handled with the goal of keeping you, our players, happy.
We hope you enjoyed our quick rundown of the top AskGamblers Casino Complaint Service statistics for 2021. We'll see you next year with some new numbers, stats, and trivia! Until then, gamble responsibly and talk to us whenever an issue arises.
