This year has been busy for our AskGamblers Casino Complaint Service and Q3 was not an exception.
From 1 July to 30 September, we’ve had the highest number of resolved complaints overall, showing a push in efficiency.
Impressive Numbers Across the Board
Although we didn’t cross the $3,000,000 mark, as we did in the previous quarter, the numbers are pretty close. Q3 is usually a more quiet period of the year, as a majority of our players are taking breaks.
Despite fewer complaints received, you can check the numbers for different markets below.
Complaints for Online Casinos Worldwide
- Recovered money: $2,698,240.28
- Received complaints: 3,186
- AGCCS users: 2,269
- Affected casinos: 707
Complaints in German
- Recovered money: $45,743.07
- Received complaints: 98
- AGCCS users: 78
- Affected casinos: 67
Complaints in Spanish (LATAM)
- Recovered money: $3,496.39
- Received complaints: 84
- AGCCS users: 67
- Affected casinos: 39
Complaints in Italian
- Recovered money: $5,809.91
- Received complaints: 10
- AGCCS users: 8
- Affected casinos: 6
Complaints in Japanese
- Recovered money: $1,645.31
- Received complaints: 4
- AGCCS users: 3
- Affected casinos: 3
Sports Betting Complaints Recap
- Recovered money: $53,633.46
- Received complaints: 439
- AGCCS users: 337
- Affected sportsbooks: 93
One more thing we’d like to mention is that we’ve received 63 complaints for affiliate programs, returning a total of $4,782.62.
Overall, we’ve managed to return $2,813,351.04 on 3,881 complaints we’ve received from 2,807 users. In Q3, 960 casinos and sportsbooks were affected. At this rate, we’ve already exceeded the numbers for the entire 2024 and there’s still one quarter to go!
If you’re having problems with casinos or sportsbook, you can submit a complaint with our AGCCS team and
Even When Things Don’t Go Your Way…
Not every complaint gets accepted by our AGCCS team, especially if the complaints don’t adhere to the AGCCS guidelines.
One of our members submitted a complaint, but we had to reject it as the casino investigation was still pending and we had no right to interfere until the decision was made. However, things took a right turn and the user didn’t have to submit another complaint as they received their withdrawal.
He was happy with our guidance, because he felt seen and heard as we were willing to accept another complaint after the casino investigation. He wanted to tip us, but we’re not charging players for resolved complaints.
Instead, we were delighted with their praise and wanted to share it with you:
I just wanted to let you know that the funds have been successfully returned to my account. Thank you a thousand times - I’m certain that without your help, this wouldn’t have been resolved so quickly.
Submitting a complaint is always a step in the right direction, but please make sure you read our AGCCS Guidelines first, to help us reach the resolution faster.
3 Biggest Complaints in Q3 Revisited
We’ve had some massive returns in Q3 and some of the most notable cases are listed below.
One VIP member at Sportuna Casino had $61K stuck in their account. After our intervention, the casino was quick to pay out the player, despite first telling them to “keep playing” to speed up the process.
After numerous successful withdrawals from HellSpin Casino, one player requested €250K, claiming that the casino stalled the withdrawal. Despite being late with payments, the casino eventually paid out everything to a player and explained that the process took longer than usual due to the change in address and advanced KYC procedures triggered by a high withdrawal amount.
Saving up the best one for last. One player had $450,000 locked at WOW Vegas Casino. They couldn’t withdraw the funds as the casino claimed the player was registered from New York, a restricted state. Via our AGCCS, the player provided all the necessary information, proving he has played from Florida, and in less than a day, the casino released the funds.
If you’re interested in AGCCS, visit our complaints database and browse through different complaints we’ve tackled with.
