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Ruby Royal Casino

Average Complaint Response Time: 4 days
Average Complaint Response Time: 4 days

Ruby Royal Casino Review

  • Generous Promotions
  • 24/7 Support
  • Multiple languages support on software
  • Live chat 24/7
  • Progressives have a reputation for rising slowly
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General info & Latest Promos
Website http://www.rubyroyal.com
Established 2000
Owner R&C Processing Services Corp. Casinos
Casino Promotion

Ruby Royal Casino is as classy in look and feel as the name alludes to. Players that game here really will feel like royalty with the experience that they're offered. By using Rival Gaming Software, they also offer some of the best games that can be found online along with great promotions and customer support that never lets players down since people are available around the clock.

Customer Support

Ruby Royal Casino has all of the options that players could need. To better accommodate international players, for starters, the website is available in multiple languages. For those players who need to be connected directly with a representative of the casino for help, whether they're struggling with technological aspects of the casino like downloading, depositing or registering an account, or if they simply want additional information. Email support is offered as well as live chat. The chat is available right off the website so players don't need an account in order to get the help that they require. This can also be a great way for players to inquire about bonuses and promotions that they're interested in, and get a better understanding of the terms and conditions before they decide whether or not they'd like to join.


Rival Gaming software is what's used by Ruby Royal Casino, and players can try it through the download or instant play versions. The latter offers almost the complete game variety that's available on the downloadable software, so those who use a Mac operating system or aren't able to download because they're using a shared computer are still able to see everything that Ruby Royal Casino has to offer. Since this casino caters to a big international market, the software is available to players in download or use in French or English giving them more options.

Rival Gaming is safe and secure; it uses a highly-regarded online random number generated to ensure that all gaming results are fair to players.


There are over 100 games available from the downloadable version of Ruby Royal Casino and more than 80 on the instant play version. It's not the largest quantity of games that have ever appeared at an online casino, but it's clear that they're choosing some of the best quality ones so players have a memorable experience when they play.

Of course, as a Rival Gaming Casino, they offer the iSlot games which are popular video slots that combine bonus rounds with video game style gameplay. Additional categories of games are progressive slots, video slots, classic slots, video poker and table games. There really is something for everyone within this game variety!


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Ruby Royal Casino Reviews by Players


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Imvikas911 117 reviews
Reviewed on August 31, 2014


Ruby royal casino is also a part of the rival gaming team. And they have the best site out of all the rival casinos i have played on and i have noticed that on almost all the casinos form rival there have also been complaints about not giving payments and all. And this makes me curious because this is a very big group.

They were giving away 888 free bets for 30 minutes first time players and anything won over this amount would be considered our but only till 100 credits. And what i do not like about these offers is the security deposit that we have to do to get the money we have won. SO i registered on this casino and claimed the promotion from the cashier and this is good thing that casinos from rival do not trouble while we are trying to claim the promotions.

I opened video slots because lately i have been liking them and winning on them too. Played best of luck slot for some time but did not get what i had expected and in the end i was in a loss of about 20 bets. Do not like the click on launch thing every time you want to play a game. And i launched casino battle after the best of luck slots. but it was disabled as per the terms and conditions of the bonus. Then i opened scary rich. It is a 5 reel and 20 lines slot. hit the half bald guy with the joker and got 2$ for that.

Then hit the knife thing with weird guy and this one got me 2.40$. Then i out it on auto spin with maximum bet of 10$ and set for 50 spins. But slowly was losing money only and realized that no mater how big the bonus is the house is always going to win . we can try whatever we want to. Meeting the wager and all is almost impossible.
cocopop3011 265 reviews
United Kingdom
Reviewed on December 23, 2012
I have been trying to broaden my horizons over the last few weeks and have more faith in the Rival casinos. I have never made a deposit at one but have so little faith, yet I don’t have any bad experience to back that up. So my new way of thinking is if I don’t deposit at one I will never know, and I am very curious of Rival. I chose to play at Ruby Royal as they were offering all new players a free no deposit bonus of £30, which was as promised available for me to claim in the cashier.

Ruby Royal I believe is a fairly new Rival casino and it has all of regular slots as well as the i-slots. They do have a few progressive slots but as always with Rival you cannot play these off a no deposit bonus, no that you need to though because there are more than enough slots to keep you going. I decided to play one of the i-slots 'Robin Hood' which is a 20 line slot. IT has 3 different bonus rounds which you progress through throughout your spins and it also has free spins (but they hardly come in) and expanding wilds. I started straight away by putting my bet per line up to 2p as opposed to 1p making it 40p a spin. Now I don’t normally do this but I have discovered during my time playing these i-slots throughout various Rival casinos that to get the nice big wins it is better to place your bet up just a little bit otherwise it is a very slow process. That is just my personal say, I am not saying it will work every time but its worth a go, especially when its free money your playing with. You got nothing to loose. My theory worked this time anyway and I got my balance into the hundreds. Thing is I started getting greedy then and putting my bets right up, I don’t know why because for me this never works, and I just don’t get the wins.

This seems to be one of Rival's better casinos at the moment, but if you are considering depositing here or at any Rival casino I would do say with great caution!
Reviewed on August 6, 2012
Ruby Royal Casino had stolen my deposit, blocked me from live chat and ignore my emails.

Requested payout 25 July, chat operators don't know anything about withdrawals, after few chat sessions just blocked me so I can't even start chat session, wrote few emails first 2 weeks ago and last email were sent yesterday they still did not answered.

Please help me to get my payout or add this casino to black list.

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