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Editor’s View
Prime Slots Casino maintains a simple, almost banal website, featuring a no-nonsense layout that is both user-friendly and easy to navigate.
- Mobile app available
- A diverse range of casino games
- Different responsible gambling tools available
- Live chat is not 24/7
- Cryptocurrencies not accepted
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Prime Slots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Prime Slots Casino
At first glance, the website design is sleek, basic and outdated. However, everything is in the right place and easy to find. Whether you are exploring the game selection or promotions, everything is just a few clicks away. You'll find plenty of helpful details in this Prime Slots Casino review, so be sure to read on.
The homepage looks clean and organised, presenting popular games and current promotions clearly without overwhelming visitors. The game library is well-structured with functional categories such as New Slots, Daily Jackpots, and Megaways.
Established in 2005 and operated by Aspire Global, Prime Slots Casino holds licenses from both the UK Gambling Commission and the Malta Gaming Authority.
Prime Slots Casino's services are limited, and players from certain countries, including the United States, Australia, Serbia, and others are restricted. Therefore, it's essential to verify if access is permitted from your location before proceeding.
Once you manage to enter the casino lobby, registering is swift, and requires your email and password. Ensure you verify your account to avoid potential withdrawal delays. You can refer to their "Terms & Conditions" page for verification details.
This online casino offers a welcome bonus, slot tournaments, daily picks, and a loyalty program. However, their live chat isn't available 24/7, and they don't accept cryptocurrency. For more details, check out the full casino review.
- E-Wallets 0-24 hours
- Bank Transfers 3-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Prime Slots Casino
Prime Slots Casino offers a variety of withdrawal and deposit methods. You can deposit your funds via bank transfer, Master, Visa, Payz, Trustly, Mister Cash, Skrill, Apple Pay and Newteller. The minimum deposit is €10, while the minimum withdrawal is €20.
Before withdrawal, you need to verify your account and upload documentation proving your ID, registered address and ownership of specified deposit methods. Common withdrawal methods are Visa, MasterCard, Paysafe Card, Trustly, Skrill, Neteller, Apple Pay, Interac, Bank Wire Transfer, PayPal, and Payz.
Players can make their transactions in a wide range of currencies, including Euros, British pounds sterling, Danish kroner, Brazilian reals, Australian dollars, Canadian dollars, Norwegian kroner, and US dollars.
With e-wallet transfers, the withdrawal is typically completed within 24 hours, while debit card and bank transfer withdrawals can take up to five business days, this timeframe is typical for these methods. Prime Slots Casino's withdrawal time, pending time, and cashout time may vary depending on your chosen method and your bank's processing times.
Games at Prime Slots Casino
Prime Slots Casino offers a wide variety of games, from online slots and scratch cards to megaways and classic table games like roulette and blackjack. This collection, coupled with collaborations with reputable software providers, like Pragmatic Play, Playtech, NetEnt, Microgaming, and Play'n GO should ensure a smooth gaming experience.
As its name suggests, Prime Slots Casino’s focus is on slot games, and we think the casino staff have done a decent job at this. The casino features a diverse selection of five-reel video slots from NetEnt, including Jack Hammer, Starburst, and Gonzo's Quest.
There are quite a few live casino games in which players can engage in real time. This section features traditional casino games such as Blackjack, Roulette, and Baccarat. You can connect directly with a live dealer for an authentic casino experience.
Prime Slots Casino's mobile casino offers a seamless gaming experience for players on the move. Fully optimised for smaller devices like phones and tablets, it ensures performance on iPhones, iPads, Android smartphones and tablets. There’s even a dedicated app which gives you quick access to all the casino games.
As per the Prime Slots player reviews, games are easy to find, and you can browse the entire game library and find your favourite game in no time.
Prime Slots Casino’s Commitment to Responsible Gambling
We appreciated the fact that there is a responsible gambling policy on a dedicated page, where players can learn all about safeplay. You will be provided with various tools to protect yourself from compulsive play, including deposit limits, reality checks, and self-exclusion.
Your personal and banking details are always protected by industry-standard 128-bit SSL encryption and firewall software on our servers. For enhanced account security, you also have the option to activate two-factor authentication
Customer Support at Prime Slots Casino
Customer support can be reached through live chat and email. Live chat hours are from 6:00 AM to 12:00 AM UK time, which is acceptable, though we prefer 24/7 availability.
While live chat initially connects you to a bot before transferring you to an agent (which took several minutes in our experience), we found the agents to be friendly and helpful. Email responses may take up to 48 hours.
Complaints
Read the complaints other players have left for Prime Slots Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Prime Slots Casino offers a decent variety of games, but their customer service needs a lot of improvement. I’ve had some wins and losses, and while they do pay out, their support could be more helpful.
Games are good, only deserve 1 star if that to be honest. Not happy at all with this site or there customer service. Not even sure if this site should exist, has you cant put no complaint in and reviews are from last year, there quite a worrying site
You are waiting ages to get your withdrawal, I'm still waiting now, when you chat to them and ask they fob you off with lies. They tell you to wait for a email for your withdrawal and that its gonna be very soon as I'm priority and yet 2 days later still no email nor any withdrawal.
NOTHING
Cashed out $1050.00 CAN feb 21 and still being waiting for it to be processed as of March 27.
I got trapped by their bonus policy. when I made my deposit they had netent games and games from a provider which name I doesn't know. Wagering contribution for all netent games 50% so wagering now is not x40 the bonus, we need to turnover x80 the bonus. Bye bye deposit. The games from the other provider were 100% but I did not want to play them.
That's nothing against law, but why I should agree to that after I know that. And I checked the bonus terms before I deposit. their term has hidden terms.
Nothing really only have two games that I play on here the rest are rubbish.
I quickly became a platinum member. The withdrawal times are far too long and they come up with excuses to delay it! Despite the VIP status the bonuses are shocking. Dead spins over and over. Not a good casino in my eyes. Can't cash in any loyalty points through my device I have to access my laptop. Disappointing site really.
Also why does it say that uk is not permitted when it is? I've been playing and depositing here and they accept me.
Nothing 1 stars even too high! Looks like your winning but your not
DO NOT Use this site... They give you all these bonuses but even after you put your own money in they won't let you cash out until you wager over a certain amount...well they say that amount but funny enough, the cash out screen seems to work after you have lost all your money even if you haven't wagered the amount shown originally... Honestly your better off going for bet365 or skybet they have pretty much the same games on those sites and they don't mug you off!!!!
Also why does it say that uk is not permitted when it is? I've been playing and depositing here and they accept me
Not much to say about this Casino, they have Instadebit
Spent hundreds only to find out that the other Player's reviews are correct when it comes to not paying out withdraws, their delay tactics are unreal. They sent me an email asking to send my documents to be verified, I sent my document a week ago, four day after sending them, I received another email, saying again to send my documents, sent 3 email and still pending. Seems like another site that knows how to play games with withdraw delays.
Not a good selection of providers for Canadian Player's and their game payouts are very low.
They always find a way not to pay you after a win. Live help has no idea what the rules are and constantly give misinformation.
*coughs* Prime Slots Casino : Ok I've been with them for a while there's been a few wins a few losses, they have a few games to play and are starting to add new ones, and I'll confirm they do pay out I'll give you that much Prime sad thing is you have a lot to learn about customer service.
Now hate to do this but :
1. Watch out for these guys their terms and conditions are Hidden in regards
to Bonus Conditions question and when I asked support I was shocked with the "you agreed too" blah blah blah Look here Prime Slots I had multiple screen shots of the Live support Convo and part about the 20 percent allowance I would have one won the case.
2. The games break down in big win steaks or have "connection errors" Overlooked you guys for a while but you can thank the princess who was on live support last night.
3. They'll... delay ya for payments re-request Docs and anything else it takes ta make ya wait for that payment.
Yeah gonna close that account .
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Prime Slots Casino has a decent range of games and supports all major deposit methods. I feel safe using it, but the customer service experience has been disappointing. It’s a reliable casino that needs better support to stand out.