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Energy Casino

GREAT 8.62
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

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Energy Casino review

  • Unique selection of casino games
  • Fully instant-play casino
  • 24/7 support by live chat, email, international phone, and post
  • Secured with SSL encryption
  • Proven fair by eCogra
  • Live Casino Room
  • International calling fees may apply for phone support use
General info & Latest Promos
Website http://energycasino.com
Established 2013
Owner Probe Investments Limited
Casino Promotion Energy Casino: 100% up to £50

Energy Casino is an online casino with a large selection of Microgaming, NetEntNovomatic, Oryx, Wazdan, BF Games, GreenTube and Extreme Live Gaming. All of the games within the casino are completely instant-play and only require Adobe Flash Player. Energy Casino has been officially licensed by the Malta Gaming Authority and UK Gambling Commission.

Virtual Games

Energy Casino is one of the few online gaming sites that offers Novomatic, NetEnt, Wazdan, Oryx, Extreme Live Gaming, and Microgaming games. Players can enjoy the most popular slots such as Theme Park: Tickets for Fortune slot, Aloha! Cluster Pays slotGonzo's Quest slot, and other. There are also online versions of some of the most popular land-based slots around the world, including Book of Ra Deluxe slot, Sizzling Hot slot, Columbus slot, and many more. Each slot offers a special bonus feature and a unique theme, ensuring that no two games are the same. 

The table game selection at Energy Casino contains some of the most popular games around. There are a total of 5 games offered: European and MultiBall Roulette, blackjack, baccarat, and sic bo. While there are no casino pokers or certain other casino games, Energy Casino does feature most of the commonly played online table games.

If it's video poker you're after, Energy Casino may or may not have what you are looking for. The casino is home to 3 different variants of the game: Jacks or Better, Joker Wild, and Deuces Wild. Each one offers a good paytable and smooth gameplay. While these are undoubtedly the three most popular variants, players who want something different will need to look elsewhere.

Live Casino

Players can also feel the thrill of playing in the live casino room from the comfort of their living room. Energy's Live Casino is powered by Extreme Live Gaming and hosts a number of variations on classic table games including Blackjack, Roulette, and Baccarat. The casino's lively and lovely dealers are rolling, spinning and dealing 24/7, so players can stop by at any time.

Support

Energy Casino does a good job at keeping players satisfied. If you have a question or a concern you need addressed, you can get in touch with a representative at any hour of the day through a number of methods. Live chat is the fastest in most cases, and it is available directly through the Energy Casino website for free. Players can also call the casino's international phone number, send an email, or even write to the casino by post. Moreover, they put in effort to deal with player complaints quickly and fair.

Security and Fairness

All of the sensitive information you provide to Energy Casino for banking, verificaton, registration, or any other purpose is safeguarded with SSL encryption. This is the gold standard of web security that all reputable casinos offer. With it, your personal and financial details are kept obscured as they travel throughout the network, making them nearly impossible for anyone to see.

The software platforms at Energy Casino are widely accepted as fair. Major auditor eCogra has conducted a full-scale randomness test of the software and found them to be perfectly fair. While this audit has not been posted on the Energy Casino website, players can find it by going to the eCogra website itself.

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Energy Casino Reviews by Players

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OnteP 10 reviews
Sweden
Message

LIKED

Large section of slots easy to navigate and no lags.

DISLIKED

Terrible chat, waited 20 minutes to get an answer and they did not help me at all.
Defently not 1-12 hours pending period either since it took way much longer for me to recieve my cash.
Also a tons of sms + emails a day that I did not ask for.


Not recommended
ENERGY CASINO REPLIED ON SEPTEMBER 7. 2018

Dear Customer,

Thank you very much for your feedback. Please rest assured that we take our customer’s opinion very seriously and we are open to all our player’s experiences. We aim to listen and constantly improve to the best of our abilities.
We are happy to hear you found a large selection of slots that you enjoy.
On the other hand, I am really sorry for the experience you had so far with EnergyCasino and that you were left with a feeling of disappointment without customer support during your communication with us. We are also sorry if you haven't had your withdrawals processed as expected.

We would like to ask you kindly to contact us via email to support@energycasino.com so we can review your account and address any concerns you may have. We can also guide you with a few simple steps so that you can change your notifications settings according to your preferences.

Thank you very much again,
Please do not hesitate to contact us, we will be happy to help.
Kind regards,
EnergyCasino Team
sosa95 2 reviews
Argentina
Message
Reviewed on July 16. 2018

LIKED

100% bonus was "ok", lots of great game providers.

DISLIKED

NetEnt & Novomatics were disconnecting and lagging all the time, +500 spins on this site and games didn't pay anything. If your goal is to actually win something, don't play on this broken site. Closed my account after session, not playing there again.
Joni007x 6 reviews
United Kingdom
Message
Reviewed on July 7. 2018

LIKED

Great site with plenty of games to choose from. I honestly can say I manage to withdraw after every 3-6 deposits which is just great. Even better that withdrawals times are measured in minutes. My last withdrawal took 6 minutes to credit to my account. Verification is really fast too but you don't need it for the first couple of hundreds of withdrawals.

DISLIKED

The only thing I would recommend is to sort the home page issue with netent games. When I click on the home button an error page comes through and I have to type in the website again to go back to the homepage.

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Energy Casino complaints

  • 7 of 10 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,431 USD avg amount

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