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Casino X

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 37 reviews
5.3/10
37 reviews
Complaint Response 17 complaints
3 days avg. 17 complaints

AskGamblers Quick Overview

Editors View

Online slots are Casino X's forte. Neatly categorised into groups and lined up in the casino section, they welcome you with arms wide open. Regular slot tournaments await those who like to compete for prizes, while there's also the casino's own jackpot and weekly lottery.

Although the design could be described as outdated, Casino X is navigated easily, with the menu located on the right-hand side of the screen on both the desktop and mobile app versions.

What we like
  • 24/7 live chat
  • High maximum withdrawal limit
  • Wide selection of table games
  • No verification for withdrawals up to $1,000
What we don’t like
  • Games not available in demo mode
  • Poor commitment to responsible gambling
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino X Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino-x.com
Established
2011
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Hindi, Japanese, Korean, Turkish, Azerbaijani, Russian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

General Information About Casino X

Like Casino X's sister platform, JoyCasino, this is a Curacao-licensed online casino. It serves primarily players in Azerbaijan, India, Korea, Japan, and Russia, with the interface available in local languages (in addition to the international version, which is in English).

Signing up at Casino X is available via email, Google, and Telegram.

Hefty bonuses are what Casino X is known for, as are short pending times and numerous payment options, including cryptocurrencies.

For more details, we suggest you consult the casino review below to see if Casino X is right for you.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Casino X. Learn more about complaints.

Show all complaints
Casino X - Have purposely prevented me from rolling over my bonus
Hi!

I received a Casino-X bonus and was rolling it over until I saw the message in my Casino-X account "This user has been blocked"! This meant I could no longer rollover my bonus and could no longer progress my rollover! I was very shocked and upset by this because I've amassed 912.74 USD in my Casino-X account! I was even more upset because the maximum bonus withdrawal - for this bonus - is 3975 USD! Why would Casino-X allow me to withdraw a great sum of money of 3975 USD for this bonus but block me when it's only a fraction of the allowed withdrawal amount (I've amassed only 912.74 USD?!)?!

I contacted Casino-X Live Chat and Casino-X Customer Services Representatives via numerous emails and all of the Casino-X Representatives gave me was a very vague, unsubstantiated and a poor reason why I was blocked from rolling over my bonus - they didn't really explain anything to me!! Casino-X emailed me and said "It is difficult for us to provide details of the restrictions." To be honest that doesn't explain anything. They couldn't be anymore unhelpful if they tried!

After sending numerous emails back and forth with Casino-X they didn't budge on their stance and I am still blocked from completing my Casino-X bonus rollover!

In conclusion - because I'm unable to complete my bonus rollover due to Casino-X's block in-place - my desired outcome is to be paid 912.74 USD because Casino-X has purposely prevented me from completing my bonus rollover!!
staus Resolved
Casino X - Casino X withdrawal delay

I researched Casino X before deciding to try the site for my sports bets. On March 7, 2025, at 18:29, I made an initial deposit of €100 to explore the platform and check the variety of sports markets and betting options available. Impressed by what I saw, I placed my first bet and then topped up my balance with an additional €1,700 at 18:32.

I spent some time gambling, mainly on sports betting, and after an evening and the following morning, I noticed that my account had been restricted from placing larger bets. That was fine—I understand that gambling sites often limit winning customers, and I’ve experienced this before. In situations like this, the options are usually either to withdraw the full balance or keep it and switch to playing casino games.

I decided to withdraw my entire balance, starting with a €2,496 withdrawal on March 8, 2025, at 12:34, followed by another €220 withdrawal on March 9, 2025, at 08:23, bringing my balance to zero. The reason for two separate withdrawal requests was that I had pending bets that won after the first withdrawal.

However, it has now been over seven days, and I’m still waiting for my money. This is absolutely disgraceful! Customer support keeps responding with the same copied-and-pasted template, telling me to wait, without providing any real clarification. I need answers.

Let me be clear—I am already fully KYC-verified.

This situation needs to be resolved. A reputable casino site (at least what I thought it was) should not be handling withdrawals this way.

Please help me get this sorted.

staus Unresolved
$2716
Casino X - Account blocked and winnings withheld without any further explanation and proof

Hello Lydia.

By the decision of the administration, the funds were written off to the amount of the last deposit. The rest of the funds were debited due to a violation of the rules and are considered invalid.

Of course, this situation is unpleasant, but by registering on the casino website, you accept the terms and conditions and confirm your agreement with the rules that empower the administration to refuse to provide services.

We remind you that in accordance with clause 6.4. "If any information provided by you is false, inaccurate, misleading and / or otherwise incomplete, and if the information provided does not match the one specified in your passport data, then you are violating the terms of the contract, and we have the right to close Your account will promptly and / or refuse you to use the services of the Website, in addition to any other action in its sole discretion. "

Unfortunately, such violations involve the introduction of certain restrictions, namely, permanent blocking of the account without the possibility of unblocking. We would like to draw your attention to the fact that decisions regarding funds are made unilaterally and are not subject to revision.

Thank you for your time on the project. All the best!

Regards, Herman

Casino-X.com manager

I received such a letter about writing off the winnings and returning the last deposit. I registered on the site, went through verification by uploading a photo, there were 4 deposits in the amount of 5,500 rubles, of which the last 1,500. When the last one managed to win and the balance was 10,024 rubles, they again needed verification, then they appointed Skype, then a telephone conversation. When all the questions were answered to a single one, 3 days passed and an answer was given about closing the account with confiscation of winnings and returning only the last deposit, that is, 1500 out of 5500, to my question what exactly are they did not suit and I violated, they answered that they were not obliged to answer. I demanded that they return the entire deposit in the amount of 5500, they refused. There is a lot of correspondence with the casino, if I need to post what you need at your request.

staus Unresolved
руб.7000
Casino X - Unable to withdraw funds
I am new to this casino and really enjoy the games they have on offer , however after trying to withdraw funds from this casino on multiple occasions , i have still not received or herd any REALISTIC help from them to receive my funds.

trying to withdraw from them only makes my cash out pending , then after a few hours the pending cash outs vanish and the money is remains in my casino balance.

Emailing them got me a response that said " My bank refused the deposit " my bank did not refuse the deposit and assured me that there would be not manny banks on earth that would refuse a deposit of any size much less this one (1500 aud) email response bellow.

The amount i am trying to cash out at the moment is 6472 AUD and they will only let me cashout in 2000 lots and still the same problem as before.

Casino-X Support
Wed, Apr 10, 10:24 AM (8 days ago)
to me

Hi Peter,

I hope you're well.

We have now received more answers regarding your failed withdrawal and it turns out your bank is declining the payment.

I kindly ask you to contact them regarding this, or use an alternative withdrawal method.

Let us know if there is anything else we can do for you and have a good day!

Best regards,
Sofia
Casino-X,

i have no trouble what so ever withdrawing from my other online casino's such as 888 and i am having a incredibly difficult time with this one.

I am verrified and the card i want to withdraw to is the same card i use to deposit on the website.

Please help me.
staus Resolved
$6000
Casino X - Unfairly applying a casino term, refusing to refund
First of all sorry for my english, because russian is my native language.

Casino X broke his own terms and conditions anf blocked my account with 2736$ on board. Administration said that there will be no withdraw to me.
The reason is very: i broke the rule number 4.4
4.4. The Company does not permit accounts to be opened by, or make any deposits nor used from, customers located or domiciled in United States of America, Spain, Italy, France, United Kingdom, Ukraine, Turkey, Portugal, Germany. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are based in this (these) jurisdiction (-s).

I live at Sevastopol, Crimea. Account i created 19 may 2013, when all ukrainian players were allowed to play there. For this period i wasnt blocked or frozen at this casino. I didnt recieved any warnings or something else like that. My account is fully verified with passport, utility bills, telephone, all personal data.

Crimea became Russian region after 18 march 2014. And i continued playing at this casino after that and still didnt have any warnings or prohibitions from this casino. The most active playing period was from september 2016 till december 2016, when they blocked me. At this period i sent them my new telephone number started +7978 (MTS Russia at Crimea), my russian passport with full address, russian utility bill. I made deposits from such payment like Webmoney, Yandex money, Qiwi wallet, which is prohibited at Ukraine and from Ecopayz - UK payment system registered at my russian passport (about a year ago). I recieved withdraws at Qiwi wallet and Yandex money which is fully verified by russian documents and cannot be used at Ukraine. But when i accumulated a very good balance 2736$ at my account - they blocked my with such reason and took all my money away! Administration said that there will be no refund, because rule 4.4. AT other questions they ignore me and answered only with copy-paste letters like "we understand bla-bla-bla but no money bla-bla-bla".

To prevent any questions about balance i will answer why 2736$:
Main balance 1374
Account status Dark Knight (maximum at this casino) with about 2432 points = 304$
Prize 1000 euro for tournament (at that moment 1075 bucks) with x3 wager, which is (if we take average slot RTP 96%) equal 946 $. 1075*3=3225; 3225 * 4=129; 1075 - 129 = 946.
And +112 $ which they didnt pay me for Yggdrasil gaming christmas calendar where i won 1500 euro heading the first place at tournament Dec 5: Mystery Win TOURNAMENT. My player ID there is 64788 cw. Casino X paid only 1500$ for it.
So we have 1374 main + 304 nowager points + 946 from tournament + 112 from Yggdrasil = 2736$

So the part of this balance even do not belong to this casino, but they try now to take even Yggdrasil prize away! Thats why 1 more complain will be send to Yggdrasil gaming, because casino X didnt withdraw this money.

And i have quesions about this situation to such Casino:
1) Are you insist that you broke your license rules allowing me playing for such long period?
2) WHy my account was still working after you put Ukraine at rule 4.4?
3) Why there where no letters from you?
4) Why you recieved deposits from me and made withdraws to my Yandex and Qiwi?
5) Why there is no Crimea at terms and conditions? Even no hints.
6) How you decide which players are from Russia and which are from Ukarine? For example, Russian laws says that im Russian, i have russian passport and other documents which gave me state structure, so they real.
7) Why after full verificaton with this documents you didnt block me? But continue working with me?
8) How i can use Yandex, Qiwi and Wenmoney being, like you said, ukrainian?
9) What rule giving you the right to take away all my money from this account?

Thats all for now, thank you. Gladly will answer all the questions.
staus Unresolved
$2736

Complaint Statistics

Resolved 12
Avg. Amount $ 1,270
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
5.3/10 37 reviews

Top reviews from our players

Very quick and fair verification process, has quick withdrawal, is communicative, has many options to wager on, great live and pregame offerings, would recommend it.

Limited very quickly, appears to adjust market limits above those set by odds provider based on what they determine riskier, site design is a little archaic but that is nitpicky.

Casino-X is a refreshing experience for an online gambling site. It’s got good games albeit ones I have never seen before and it is a relatively interesting platform for mobile gambling.

Having the casino as an app is an interesting decision but it has its limits. The app is a bit of a hassle to use, forcing me to update it every now and then.

I think it's wonderful to see a website with its own distinct theme and concept. For me, that's a significant bonus. The game promotions are likewise excellent and entertaining. It's nice that they have their own Google Play casino app!

Casino X is a sister casino to Joy Casino and apart from the website design every thing is similar to Joy casino. They are managed by Pomadorro N.V. and hold a Curacao license. When you login to casino x it takes at least 15 seconds for to screen load on PC and mobile. After page loads you see a simple website design with constantly moving promotion page that showcases the promotion offer, loyalty contests and other tournament.
Casino X tries a user friendly platform as they try to be accessible to most players and so you can translate the site in fourteen different languages. You can choose to play at their site from 10 different currencies. While the signing up process takes less than 30 seconds please pick a username which is not similar to any other Pomadorro casino otherwise you will get and error.

The casino has over 50 different providers like btg, Playtech, Push, Netent, elk, Thunderkick, Playson, Quickspin and many other big and small providers. They have a live casino section as well as a sportsbook section.
You can enjoy there games with a welcome package that lasts up to 5 deposits and you can claim almost $4000 in deposit bonuses. You can choose a first deposit bonus of 100% up to $2000 or a 150% upto 300 or 200% upto 50. After that you can claim the second bonus which is 100% up to $300, 50% third and fourth bonus up to $400 and $500 and fifth deposit bonuses which is 25% up to $750. The bonus wagering requirements are 25 times bonus and deposit and they give you a generous 30 days to finish wager.

They also have sports bonus offers from time to time.

The casino restricts a lot of grind games and bonus buy games from wager contribution. They don't just restrict you from buying but even base game is not allowed.
The casino offers a 50% reload bonus every other week which I think is a great idea for making players stay.

The casino has a dedicated live chat which is very friendly and helpful. The verification process is quick and they accept any government ID for verification even if you don't have passport.
Withdrawals are processed in under 10 minutes to any deposit method that have used previously and they even show you a timer when you can expect withdrawal.

Skrill deposits are converted from Euro to USD and back to Euro when making a deposit which I think is unfair. I once made a deposit of 36 Euro but 39 Euro was deducted from my account. The bonus wager of 25 Times bonus + deposit for 50% and 25% is too harsh. A lot of restricted games during bonus play is also a negative thing about the casino.

Simple and clear registration that does not cause any difficulties. Rules that are written in a clear and accessible language. This allows you to quickly understand my rights and responsibilities in the casino.
Without any problems, I opened a Deposit after registration and transferred funds to it from the visa card. Casino X - is the most functional of all the casinos I've played in. A wide range of slot machines, which allows you to choose a machine to your taste and desire. In the casino, you can have a good time playing poker. I managed to win several times and even withdraw my winnings to my card without delay.
Round-the-clock technical support always solves problems quickly and competently.

Sometimes the site slows down and therefore I can lose an interesting bet in poker. In general, I have not noticed more complaints over the long time that I play in a casino.

Decent selection of Red Tiger, pragmatic play and Playtech games.
Good daily drops and competitions.
Nice rebate and cashback scheme. That’s really it!

One of the reasons one play, is to dream of the big jackpot. I got two of them. Too bad their withdrawal process is a nightmare. Max 4000€ a day (if you are lucky). I withdrew all my balance several times, got confirmation e-mails, but nothing arrived on my bank account and my casino account kept the money available for gambling. It kept happening for a week. For me with a small gambling problem, that’s really a no go.
Terrible ethics. Stay away. Really!
You will get your largest anti-climax in your life (if you win the jackpot).

Inactive user
8/10

I created an account recently and happened to score the biggest win of my lifetime here 24,710 euros with a bet of 280 euros in my new favorite game, Narcos. And also a few other decent wins of a few k in the same game. I got to cash out 30+ k in the end. The verification process went super fast, within just hours. I had made my deposits through Rapid Transfer, so I had to withdraw also through Rapid Transfer. Max withdraw for Rapid Transfer was 1,000 euros at a time, so I had to create tens of requests. However, most of them were processed within just a few minutes, and the rest also within just a few hours. I opened the account and scored the wins on Saturday, and now on Tuesday the money is already safe and sound on my Finnish bank account. :) So very happy about this. The casino seems totally honest & reliable to me, so I can recommend this casino to anyone. Even if you happen to win big, they won't start making up excuses for not to have to pay, but you will get your money. At least I did, and without ANY problems or delays at any point.
Also it says on their T&C that for more than 2 payouts per day, they can charge a fee of 15% the withdrawal; however, I wasn't charged ANY fees neither when depositing nor when withdrawing, at any point. I got my money 100%.
Also they have a 15% cashback if you happen to lose your money. Also you get a weekly rebate, no matter if you win or lose, I also got a rebate of 120+ euros which I just needed to wager 3x and then it was mine, I also got to cash out 220+ euros from this as well.
Also they have a HUGE withdrawal limit of 100 K per month! This is actually very rare to find!

The design is not very mobile friendly (I played on my cell). Also with Rapid Transfer, I don't know if there's a max deposit, but max withdrawal is 1,000 e per time, so in case of a bigger win you need to make several requests. The chat personnel could be a bit faster & a bit more professional. Also I couldn't figure out, where to set my personal limits for responsible gambling, exclude myself, etc. Other than that, all is good and I'm happy I stopped by in this casino. :)

Very quick verifications. For withdrawals, I am still waiting to win some big cash. But many games and game providers are available. Helpful chat service.

I didn't find that bonuses are players friendly so that might be a little hiccup considering this casino. And few times the bonuses were not added automatically on my balance account.

Simple and clear registration, which does not cause any difficulties. I made a Deposit and received good bonus accruals. Bonuses that helped me win back my lost money almost after losing my own money completely. Casino X has a large selection of slot machines. Slot machines are colorfully decorated, and this is one of the arguments that mean that the casino is not fraudulent.

A small request to the technical support of the casino. Sometimes help comes with a small delay, and when playing, you always want help to be faster. The withdrawal of earned money occurs without problems, but again there are minor delays.

I prefer to play casino online as there is no reference to location and time. Casino X works without interruptions, has a user-friendly interface and a simplified account management system. The casino instantly accrues current payouts, and deposit provides some bonuses.

I’ve already withdrawn money, but I mostly play for pleasure, rather than making money. But if you are waiting for big wins, then you need to understand the rules and patterns and carefully monitor the progress of the game.

Casino X News

Read all news about Casino X, check for updates and stay tuned for exclusive bonuses.

BGaming Goes Live with JoyCasino, Casino X
Industry BGaming Goes Live with JoyCasino, Casino X

Just before the end of another successful year for BGaming, the provider announced that its content would launch at online casino brands owned by Pomadorro.According to the deal, BGaming will deliver over 70 titles to players at JoyCasino and Casino X.Expanding Global ReachThe new integration means thousands of new players will now have access to BGamings portfolio of games. Smash hits like Aloha King Elvis Slot, Elvis Frog in Vegas Slot, Fruit Million Slot, or Bonanza Billion Slot will, from now on, be at the disposal of punters at JoyCasino and Casino-X.The Pomadorro deal will see BGaming integrate over 70 titles into JoyCasino and Casino X's libraries.Commenting on the latest deal, Alexandr Shavel, Head of BizDev Department at BGaming, described Joycasino as "a reputable brand with a long history."We are delighted to complete the integration and go live with this online casino and other Pomadorro projects. BGaming has a high-quality and varied package of games, and we look forward to a great performance from this cooperation," Shavel pointed out.Meanwhile, Daria Korniienko, Promo Manager at Pomadorro, added that the operator strives to complement its portfolio "with interesting and fresh games so that players have a wide choice! We are glad to partner with BGaming and look forward to long-term and beneficial cooperation," Korniienko stressed.Pomadorro is heavily focused on the CIS region, Scandanavia and Japan, which will allow BGaming to strengthen its footprint in these markets.

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