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Casino X

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 37 reviews
5.3/10
37 reviews
Complaint Response 17 complaints
3 days avg. 17 complaints

AskGamblers Quick Overview

Editors View

Online slots are Casino X's forte. Neatly categorised into groups and lined up in the casino section, they welcome you with arms wide open. Regular slot tournaments await those who like to compete for prizes, while there's also the casino's own jackpot and weekly lottery.

Although the design could be described as outdated, Casino X is navigated easily, with the menu located on the right-hand side of the screen on both the desktop and mobile app versions.

What we like
  • 24/7 live chat
  • High maximum withdrawal limit
  • Wide selection of table games
  • No verification for withdrawals up to $1,000
What we don’t like
  • Games not available in demo mode
  • Poor commitment to responsible gambling
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino X Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino-x.com
Established
2011
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Hindi, Japanese, Korean, Turkish, Azerbaijani, Russian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

General Information About Casino X

Like Casino X's sister platform, JoyCasino, this is a Curacao-licensed online casino. It serves primarily players in Azerbaijan, India, Korea, Japan, and Russia, with the interface available in local languages (in addition to the international version, which is in English).

Signing up at Casino X is available via email, Google, and Telegram.

Hefty bonuses are what Casino X is known for, as are short pending times and numerous payment options, including cryptocurrencies.

For more details, we suggest you consult the casino review below to see if Casino X is right for you.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Casino X. Learn more about complaints.

Show all complaints
Casino X - Have purposely prevented me from rolling over my bonus
Hi!

I received a Casino-X bonus and was rolling it over until I saw the message in my Casino-X account "This user has been blocked"! This meant I could no longer rollover my bonus and could no longer progress my rollover! I was very shocked and upset by this because I've amassed 912.74 USD in my Casino-X account! I was even more upset because the maximum bonus withdrawal - for this bonus - is 3975 USD! Why would Casino-X allow me to withdraw a great sum of money of 3975 USD for this bonus but block me when it's only a fraction of the allowed withdrawal amount (I've amassed only 912.74 USD?!)?!

I contacted Casino-X Live Chat and Casino-X Customer Services Representatives via numerous emails and all of the Casino-X Representatives gave me was a very vague, unsubstantiated and a poor reason why I was blocked from rolling over my bonus - they didn't really explain anything to me!! Casino-X emailed me and said "It is difficult for us to provide details of the restrictions." To be honest that doesn't explain anything. They couldn't be anymore unhelpful if they tried!

After sending numerous emails back and forth with Casino-X they didn't budge on their stance and I am still blocked from completing my Casino-X bonus rollover!

In conclusion - because I'm unable to complete my bonus rollover due to Casino-X's block in-place - my desired outcome is to be paid 912.74 USD because Casino-X has purposely prevented me from completing my bonus rollover!!
staus Resolved
Casino X - Casino X withdrawal delay

I researched Casino X before deciding to try the site for my sports bets. On March 7, 2025, at 18:29, I made an initial deposit of €100 to explore the platform and check the variety of sports markets and betting options available. Impressed by what I saw, I placed my first bet and then topped up my balance with an additional €1,700 at 18:32.

I spent some time gambling, mainly on sports betting, and after an evening and the following morning, I noticed that my account had been restricted from placing larger bets. That was fine—I understand that gambling sites often limit winning customers, and I’ve experienced this before. In situations like this, the options are usually either to withdraw the full balance or keep it and switch to playing casino games.

I decided to withdraw my entire balance, starting with a €2,496 withdrawal on March 8, 2025, at 12:34, followed by another €220 withdrawal on March 9, 2025, at 08:23, bringing my balance to zero. The reason for two separate withdrawal requests was that I had pending bets that won after the first withdrawal.

However, it has now been over seven days, and I’m still waiting for my money. This is absolutely disgraceful! Customer support keeps responding with the same copied-and-pasted template, telling me to wait, without providing any real clarification. I need answers.

Let me be clear—I am already fully KYC-verified.

This situation needs to be resolved. A reputable casino site (at least what I thought it was) should not be handling withdrawals this way.

Please help me get this sorted.

staus Unresolved
$2716
Casino X - Account blocked and winnings withheld without any further explanation and proof

Hello Lydia.

By the decision of the administration, the funds were written off to the amount of the last deposit. The rest of the funds were debited due to a violation of the rules and are considered invalid.

Of course, this situation is unpleasant, but by registering on the casino website, you accept the terms and conditions and confirm your agreement with the rules that empower the administration to refuse to provide services.

We remind you that in accordance with clause 6.4. "If any information provided by you is false, inaccurate, misleading and / or otherwise incomplete, and if the information provided does not match the one specified in your passport data, then you are violating the terms of the contract, and we have the right to close Your account will promptly and / or refuse you to use the services of the Website, in addition to any other action in its sole discretion. "

Unfortunately, such violations involve the introduction of certain restrictions, namely, permanent blocking of the account without the possibility of unblocking. We would like to draw your attention to the fact that decisions regarding funds are made unilaterally and are not subject to revision.

Thank you for your time on the project. All the best!

Regards, Herman

Casino-X.com manager

I received such a letter about writing off the winnings and returning the last deposit. I registered on the site, went through verification by uploading a photo, there were 4 deposits in the amount of 5,500 rubles, of which the last 1,500. When the last one managed to win and the balance was 10,024 rubles, they again needed verification, then they appointed Skype, then a telephone conversation. When all the questions were answered to a single one, 3 days passed and an answer was given about closing the account with confiscation of winnings and returning only the last deposit, that is, 1500 out of 5500, to my question what exactly are they did not suit and I violated, they answered that they were not obliged to answer. I demanded that they return the entire deposit in the amount of 5500, they refused. There is a lot of correspondence with the casino, if I need to post what you need at your request.

staus Unresolved
руб.7000
Casino X - Unable to withdraw funds
I am new to this casino and really enjoy the games they have on offer , however after trying to withdraw funds from this casino on multiple occasions , i have still not received or herd any REALISTIC help from them to receive my funds.

trying to withdraw from them only makes my cash out pending , then after a few hours the pending cash outs vanish and the money is remains in my casino balance.

Emailing them got me a response that said " My bank refused the deposit " my bank did not refuse the deposit and assured me that there would be not manny banks on earth that would refuse a deposit of any size much less this one (1500 aud) email response bellow.

The amount i am trying to cash out at the moment is 6472 AUD and they will only let me cashout in 2000 lots and still the same problem as before.

Casino-X Support
Wed, Apr 10, 10:24 AM (8 days ago)
to me

Hi Peter,

I hope you're well.

We have now received more answers regarding your failed withdrawal and it turns out your bank is declining the payment.

I kindly ask you to contact them regarding this, or use an alternative withdrawal method.

Let us know if there is anything else we can do for you and have a good day!

Best regards,
Sofia
Casino-X,

i have no trouble what so ever withdrawing from my other online casino's such as 888 and i am having a incredibly difficult time with this one.

I am verrified and the card i want to withdraw to is the same card i use to deposit on the website.

Please help me.
staus Resolved
$6000
Casino X - Unfairly applying a casino term, refusing to refund
First of all sorry for my english, because russian is my native language.

Casino X broke his own terms and conditions anf blocked my account with 2736$ on board. Administration said that there will be no withdraw to me.
The reason is very: i broke the rule number 4.4
4.4. The Company does not permit accounts to be opened by, or make any deposits nor used from, customers located or domiciled in United States of America, Spain, Italy, France, United Kingdom, Ukraine, Turkey, Portugal, Germany. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are based in this (these) jurisdiction (-s).

I live at Sevastopol, Crimea. Account i created 19 may 2013, when all ukrainian players were allowed to play there. For this period i wasnt blocked or frozen at this casino. I didnt recieved any warnings or something else like that. My account is fully verified with passport, utility bills, telephone, all personal data.

Crimea became Russian region after 18 march 2014. And i continued playing at this casino after that and still didnt have any warnings or prohibitions from this casino. The most active playing period was from september 2016 till december 2016, when they blocked me. At this period i sent them my new telephone number started +7978 (MTS Russia at Crimea), my russian passport with full address, russian utility bill. I made deposits from such payment like Webmoney, Yandex money, Qiwi wallet, which is prohibited at Ukraine and from Ecopayz - UK payment system registered at my russian passport (about a year ago). I recieved withdraws at Qiwi wallet and Yandex money which is fully verified by russian documents and cannot be used at Ukraine. But when i accumulated a very good balance 2736$ at my account - they blocked my with such reason and took all my money away! Administration said that there will be no refund, because rule 4.4. AT other questions they ignore me and answered only with copy-paste letters like "we understand bla-bla-bla but no money bla-bla-bla".

To prevent any questions about balance i will answer why 2736$:
Main balance 1374
Account status Dark Knight (maximum at this casino) with about 2432 points = 304$
Prize 1000 euro for tournament (at that moment 1075 bucks) with x3 wager, which is (if we take average slot RTP 96%) equal 946 $. 1075*3=3225; 3225 * 4=129; 1075 - 129 = 946.
And +112 $ which they didnt pay me for Yggdrasil gaming christmas calendar where i won 1500 euro heading the first place at tournament Dec 5: Mystery Win TOURNAMENT. My player ID there is 64788 cw. Casino X paid only 1500$ for it.
So we have 1374 main + 304 nowager points + 946 from tournament + 112 from Yggdrasil = 2736$

So the part of this balance even do not belong to this casino, but they try now to take even Yggdrasil prize away! Thats why 1 more complain will be send to Yggdrasil gaming, because casino X didnt withdraw this money.

And i have quesions about this situation to such Casino:
1) Are you insist that you broke your license rules allowing me playing for such long period?
2) WHy my account was still working after you put Ukraine at rule 4.4?
3) Why there where no letters from you?
4) Why you recieved deposits from me and made withdraws to my Yandex and Qiwi?
5) Why there is no Crimea at terms and conditions? Even no hints.
6) How you decide which players are from Russia and which are from Ukarine? For example, Russian laws says that im Russian, i have russian passport and other documents which gave me state structure, so they real.
7) Why after full verificaton with this documents you didnt block me? But continue working with me?
8) How i can use Yandex, Qiwi and Wenmoney being, like you said, ukrainian?
9) What rule giving you the right to take away all my money from this account?

Thats all for now, thank you. Gladly will answer all the questions.
staus Unresolved
$2736

Complaint Statistics

Resolved 12
Avg. Amount $ 1,270
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
5.3/10 37 reviews

Top reviews from our players

For a short time I played at Casino X, but the casino provides conditions that still suit me. Quite simple and clear registration conditions. Without problems registered and received bonus accruals. The bonus accruals helped me recover the lost money I had deposited into my account. A large selection of slot machines allows you to diversify the feeling of the game. You can withdraw your winnings from the casino to a credit card without any problems.

In the casino there are small failures. Although they are insignificant, but it is desirable that they were not. Technical support does not always respond promptly to my questions. Although all questions technical support replies and nothing not ignore. I'd like the slot machines to load a little faster.

I do not regret that I chose X among the abundance of online casinos. Registration took a couple of minutes. After that, I got access to a chic assortment of licensed machines, a bonus program. I haven't earned a lot yet, the maximum cash out $230. But I want to try myself in tournaments.

Sometimes the site loads slowly. There are few live events in the sports betting section. Deposit is not available through paypal, for me it would be more convenient.

The promotions were interesting and enticing but tricky and full of pitfalls, the slots very good and well organised. There were a lot of bonus offers and promotional competitions but bonuses prevented participating in the competition and the site appears to have a lot of technical issues.

Many site errors, clumsy verification process and live help. They make it very difficult to cash out and contradict themselves. Some bonuses prevent you from playing in their promotions and take up your entire balance even if you had cash before getting a free spins win. A very unpleasant experience overall. It's a shame because their promotions were very interesting and winnings were high.

Casino X, odd name for a casino, right? I prefer something with more X's, and I don't mean kisses… just saying. Anyways this casino has been around for a while, since 2011 if I am not mistaken and they possess a curacao license. Its not the best but it will do.

Casino x is one of the best casino choices in terms of gaming providers. I think they have well over 30 – 40 providers so you can imagine the slot collection. They have the best of the best, Netent, Play N Go, Push Gaming, Yggdrasil etc. I have no restrictions on any slot providers which is a good thing.

They have a good welcome bonus of 200% and 200 free spins. Minimum to deposit bonus was $10 and to get the spins with the bonus was $20 if I remember correctly. The wagering was set at x25(D+B), I prefer their free spins bonuses and deposit free spins offers, as the wagering is only x20 the bonus amount which is cool, and the nice thing is they do not have a huge restrictions gaming list like other casinos.

I contacted live chat about some offer I received and the cashback after my game of play and luckily were available online. I do not think live chat is 24 hours as I remember one night, I needed them, and they were not available. They seem to know their stuff as I threw a few stuffs at them etc.

Verification of my account took 24 hours, that was like 2 years ago already. Although I am verified, I have not made a withdrawal as off yet. This casino has never given me a freebie, as it always just deposit offers. I am hoping to play soon and hope to reach withdrawal stage to see if its in fact 8 hours, but I see they a sister to drift so it should not be a problem.

I would rate them a 7/10.

Quick customer service, alot of games to play. visual is fine

Option of withdrawl or mostly coins, Visa withdrawl not available at this moment. Very difficult to receive your money if you are from Canada. Before making our first deposit to play, verify withdrawal option.

Nothing. Probably the worst casino ever!!! Just stay away for these bandits!

Delayed payments: They always postpone my payments in the hope that I will spend my winnings while I'm waiting. Have repeatedly had to wait an entire month to get my money, and they never admit their fouls, but blames third parties such as banks, government agencies...

Impossible bonuses: Impossible requirements like 30 x bet + bonus. If you have more bonus games active at the same time, it becomes even more complicated and I have often lost my winnings because they claim I have not fulfilled their bonus requirements (claims that are basically not possible to redeem ...).

Fair play: They don't even know the meaning of this. Several times I have tried to get my account closed, I have sent e-mails begging them to not send me advertising with great bonuses just for me. They just won't stop sending me offers!!!

Not to much. Hard to wager bonus, lot of slots dont contribute 100%

When I asked to self-exclude my account, they said you need to send mail. When I sent mail, answer was you have welcome bonus ready for you, haha. That is responsible gaming at its best. I contact live chat again, the same answer, send mail, I did it again, but nothing happens :)

Conclusion: run away as fast as you can!!

Fast response times, wide selection of games. Quick livechat and player friendly bonuses. No problems with cashouts.

License in Malta would be preferred. More legit licensing authority.

Haven’t had many issues here, if any. Good support staff and withdrawing hasn’t been an issue for me. I just started playing here a few week ago so I’ll update once I have more to say. But so far so good!

Casino X? Wooo! With a name like that, anyone would think that this casino has got some really hot stuff included into their platform, but no way mate. None of those hot stuff are in, and that 'X' factor has nothing to do with the casino's offerings either. To me, it was all just a gimmick to get attention and be an attraction for the viewing public. Nothing is hot at all about Casino X, sorry to say. Oh, okay, with the exception of their huge first deposit bonus offer, which was even better than those from Madame Chance or Casino1, offering a whopping 500% bonus. Well, I have to admit, they caught my interest and pulled me in to sign up at the casino, but that has absolutely nothing to do with the 'X' factor, hehehe.

I was happy to see that Play'nGo games are included in the games directory, including games from other providers like NetEnt, Microgaming, Quickspin and Thunderkick, but these aren't really interesting to me, not like Play'nGo games. Thunderkick used to be one of my favourite game providers, but all their recent games have not been good to me, so it has now gone way down my popularity ladder, same as for NetEnt. Microgaming is actually on its way up, but my favourite games are hardly ever available for me to play them, and that sucks! Nowadays, I depend quite a lot on Play'nGo games to provide me the fun and entertainment that I need, although the games can hardly pay big, but it does give small wins regularly and frequently, which suits me just fine.

Frankly speaking, the bonus terms are not too bad. The wagering requirements on that deposit and bonus money are only 25x, which is very reasonable for a 500% bonus amount. Most casinos would impose no less than 30x the deposit plus bonus amount, or at least 60x the bonus amount alone. So it all depends on how good the games would play at Casino X. For me, as I found out, the games played rather badly, losing all of my deposit and bonus money, and that didnt' take very long either. It was a very disappointing experience for me, with a very disappointing play on the games, one which made me decide not to play at the casino again. Just too bad.

Other than those mentioned aspects, I cannot say anything much on its support and financial side. I didn't need to use their support team, and I didn't get any chance to test out their financial capabilities either. Nonetheless, what I don't know won't get bad marks from me, but won't get good marks either, hehehe.

Casino X News

Read all news about Casino X, check for updates and stay tuned for exclusive bonuses.

BGaming Goes Live with JoyCasino, Casino X
Industry BGaming Goes Live with JoyCasino, Casino X

Just before the end of another successful year for BGaming, the provider announced that its content would launch at online casino brands owned by Pomadorro.According to the deal, BGaming will deliver over 70 titles to players at JoyCasino and Casino X.Expanding Global ReachThe new integration means thousands of new players will now have access to BGamings portfolio of games. Smash hits like Aloha King Elvis Slot, Elvis Frog in Vegas Slot, Fruit Million Slot, or Bonanza Billion Slot will, from now on, be at the disposal of punters at JoyCasino and Casino-X.The Pomadorro deal will see BGaming integrate over 70 titles into JoyCasino and Casino X's libraries.Commenting on the latest deal, Alexandr Shavel, Head of BizDev Department at BGaming, described Joycasino as "a reputable brand with a long history."We are delighted to complete the integration and go live with this online casino and other Pomadorro projects. BGaming has a high-quality and varied package of games, and we look forward to a great performance from this cooperation," Shavel pointed out.Meanwhile, Daria Korniienko, Promo Manager at Pomadorro, added that the operator strives to complement its portfolio "with interesting and fresh games so that players have a wide choice! We are glad to partner with BGaming and look forward to long-term and beneficial cooperation," Korniienko stressed.Pomadorro is heavily focused on the CIS region, Scandanavia and Japan, which will allow BGaming to strengthen its footprint in these markets.

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