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Casino X - Account blocked and winnings withheld without any further explanation and proof

UNRESOLVED
Complaint Info
Disputed casino Casino X
Reason Verification issues
Amount руб. 7000
charina1953 Russia
Posted on August 2, 2021

Hello Lydia.

By the decision of the administration, the funds were written off to the amount of the last deposit. The rest of the funds were debited due to a violation of the rules and are considered invalid.

Of course, this situation is unpleasant, but by registering on the casino website, you accept the terms and conditions and confirm your agreement with the rules that empower the administration to refuse to provide services.

We remind you that in accordance with clause 6.4. "If any information provided by you is false, inaccurate, misleading and / or otherwise incomplete, and if the information provided does not match the one specified in your passport data, then you are violating the terms of the contract, and we have the right to close Your account will promptly and / or refuse you to use the services of the Website, in addition to any other action in its sole discretion. "

Unfortunately, such violations involve the introduction of certain restrictions, namely, permanent blocking of the account without the possibility of unblocking. We would like to draw your attention to the fact that decisions regarding funds are made unilaterally and are not subject to revision.

Thank you for your time on the project. All the best!

Regards, Herman

Casino-X.com manager

I received such a letter about writing off the winnings and returning the last deposit. I registered on the site, went through verification by uploading a photo, there were 4 deposits in the amount of 5,500 rubles, of which the last 1,500. When the last one managed to win and the balance was 10,024 rubles, they again needed verification, then they appointed Skype, then a telephone conversation. When all the questions were answered to a single one, 3 days passed and an answer was given about closing the account with confiscation of winnings and returning only the last deposit, that is, 1500 out of 5500, to my question what exactly are they did not suit and I violated, they answered that they were not obliged to answer. I demanded that they return the entire deposit in the amount of 5500, they refused. There is a lot of correspondence with the casino, if I need to post what you need at your request.

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