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Betsafe Casino


Betsafe Casino is a massive online casino with a total player base of several hundreds of thousands of people. They offer players three separate casinos: Casino Red (powered by NetEnt), Casino Black (powered by CryptoLogic), and the Live Casino (powered by Evolution Gaming). All of their gaming properties are licensed by the jurisdiction of Malta.

Virtual Games

As far as the variety of games goes, Betsafe's casinos are tough to beat. With two software platforms running side-by-side, they are able to offer a large number of the world's finest online slots. If you're looking for innovative, modern favourites like Jack and the Beanstalk, Blood suckers, and Robin Hood Shifting Riches, check out the offerings of the NetEnt-powered Casino Red. You may also take a look at Casino Black's tempting selection of CryptoLogic classics such as Spiderman, Iron man, and Snakes and Ladders.

Both Casino Red and Casino Black feature the entire library of their software's table games. Whether you're looking for blackjack, roulette, or baccarat, you will find several flavours of each in both of Betsafe's sub-casinos. In addition, you can find other popular games such as Caribbean Stud, Oasis Poker, High-Low and Red Dog.

Video poker enthusiasts, on the other hand, are relatively limited in the assortment they have. Betsafe Casino Red offers players a total of four video poker variants: Jacks or Better, Deuces Wild, Joker Poker, and All-American Poker. Each of these games can be played with up to 100 hands going at a time and in a variety of bet sizes. Although they lack any bonus-style or obscure variants, all of Betsafe's video pokers have industry standard paytables.

Live Games

If you'd rather spend some time in front of a real dealer, you can just stay at home with Betsafe's Live Casino! By using Evolution Gaming software, Betsafe is able to offer players live blackjack, baccarat, and roulette from within their website. With numerous dealers available 24/7, these tables are available when you want them to be. And unlike the tables in real casinos, you're free to enjoy a whole range of bet sizes.


Betsafe Casino has grown in popularity largely due to their responsive support team. If you have any sort of inquiry or feedback, you can contact them via three methods. Live chat is the most convenient and can be accessed directly from the casino website. Although it is available for a large portion of every day, it is not fully 24/7. If you're a British resident, you can also contact the casino with a freephone number. In any other case, submit your issues to Betsafe via email. They typically reply within a matter of hours.

Security and Fairness

Betsafe understands the risks of the Internet and has thus taken measures to ensure player safety. Most importantly, any sensitive information you send to Betsafe is protected with the industry-standard protocol of 128-bit SSL encryption through VeriSign. This makes it impossible for anyone to steal your data.

Game fairness is an absolute non-issue at Betsafe's three casinos. Because NetEnt and CryptoLogic are certified fair by various third-party auditors and prestigious licensing authorities (Alderney and Gibraltar, respectively), there is no question that the games in both Casino Red and Casino Black are fair. Since the Live Casino is displayed right in front of your eyes, you can know for certain that genuine randomness is available there as well.


  • Powered by NetEnt, CryptoLogic, and Evolution Gaming
  • Large selection of slots
  • Virtual and live table games
  • Live chat, email, and UK freephone support
  • Protected with SSL encryption
  • Proven fair by TST and the Alderney Gaming Commission


  • Limited video poker selection
  • Live chat not available 24/7
  • No international phone number


Betsafe Casino Reviews by Players


Write a review
I am sibi malayil... is a good company. I deposit 70 canadian dollar, it become 16500 in one day and I requested 3500 withdrawal, after 4 hours they send message need to verify account. I said its already verified they said need to verify my deposit method. I did but after few minutes betsafe sent message unable to verify try again. This time it approved and withdrawal went through, same day evening I withdrew another 15000 and it approved in 4 hours. I got money in 5 days on my bank account.

I am happy with betsafe. They are nice and welcome. I recommend. They are not scam. If they are scam in future I will re edit this or rewrite review again. Play on betsafe. Nice company... At the beginning I thought they are scam but my experience after 2 weeks proves they are good company.. Play with confidence in Only thing u need to verify ur kyc before withdrawal. If u are verified they will send money to u, they are not scam..
Less markets and only few cashout option markets . but betsafe is not scam . its a good site
pazoto 1 review
I'm so much disappointed from this site,that can't be worst. I made a deposit in casino section, they gave me the bonus and after this start to play. I turned the bonus like 40 times and had at the end 1300 from 100 with 100 bonus. Next day they just took me the money , because of Conditions (u must not play more than 6 $ for a bet). What kind of bullshit is this and they lie , because this condition it's not in your bonus section, it's somewhere else in general conditions and when u make a deposit , u can't see it . I ve played in a lot of sites ,but something like this never happened. Never play here!!! They are big Liers!!!
Donald313 1 review
United Kingdom
Initially everything seemed fine live chat was quick and they helped me with a few issues & depositing was easy (isn't it always).
After verifying my account within 6 hours of opening my account I received a message saying further verification was needed which I supplied but I couldn't continue playing so I logged out, attempting to enter my account later that day i found I was locked out so contacted "live support", the only explanation I received was "you cannot play from your jurisdiction" which in fact was incorrect. I had over £270 in winnings and said if you are not going to let me play immediately return my deposits of £50, I had heard nothing the following day so contacted them again (yet another new operator) and after looking into my account said I couldn't play because of the jurisdiction issue but they were going to send my deposits back which would take 1 to 5 days.

Either nobody at Betsafe casino has any clue regarding geographical locations or they don't like people winning take your pick but I would advise everybody to steer well clear of this lot as I would many of these so called online operators.

I have put in a complaint to IBAS despite having deposits returned and have also contacted their CEO, I will post the results when available.
Hi Donald313,

I'm sorry to hear your not happy with your experience with us so far.

I'm more than happy to look into this for you. Can you kindly send me a private message with your registered email address so I can investigate it further?

Best Regards,

Betsson Group
Haku 1 review
- Good looking site.
- Withdrawal speed is decent.
- Great Live casino section
- OK amount of promotions
- Worst customer support I've ever experienced. The only thing they can do is forward the inquiry to the 'relevant' department. Takes at least 3(72 hours) up to 5 (120 hours) days to get an initial answer. Support provides false information about timeframes for example.

- The promotion themselves are fine. However, they will stall payout even when they state something else in the T&C of the promotion. Participated in 2 promos as of now. The first one said; prizes would be paid out immediately. While it took 2 full days (48 hours) after I contacted CS myself about it. On the other, it would be at a certain date and time (1 Nov 16.00 CET in this case). Already 3 full days (72 hours) have passed since the deadline of the payout and still counting. Had to contact CS myself too, to get this case rolling.

With great CS and keeping promises; this would be a 10/10 for sure.
DMG 6 reviews
This is what I like the most:
1. Deposit via Credit/Debit Card;
2. Withdraw to bank account (for me it took about 2 days);
3. Has NetEnt games;
4. Nice winning bonus (+50%) without any payout rule.
This is what I dislike the most:
1. Missing "Play for fun" option;
2. Missing winner or any casino activity results;
3. Can not save favorite games. There is only last played games section.
childrenofthesun 2 reviews
United Kingdom
Support is great and always very nice. Payback is max 24 hours.
Huge variety of games from several vendors. The games and the rules are fair.

I'm still wondering why is not at the top. They have a good ethic about gambling and they give offer you responsible gambling flexible policies that are actually good and never seen before.
At times withdrawal is slow but who cares .. I'm there for fun .. GREAT service. Please carry on.
kingdale 1 review
United Kingdom
Clicked on the bet £10 to get the £20 free bet on their website and it didn't go on automatically so I emailed them. They said they no longer do the offer, even though I clicked it on their website. Don't advertise it if you don't do it. It is a lesson to stick to reputable bookies. They get horrific reviews else where I should have read that before I wasted my money with these jokers. STAY AWAY.
Hi Kingdale,

I'm sorry to hear your not happy with your experience with us so far.

I'm more than happy to look into this for you. Can you kindly send me a private message with your registered email address so I can investigate it further?

Best Regards,
Betsson Group
letswinnana 8 reviews
United Kingdom
After reading some of the reviews about Betsafe, I was very apprehensive about playing there. I made my deposit a mere 15 pounds and grabbed the bonus and begun to play Golden goddess and my other favourite Pixies of the forest. I couldn't believe my luck I won in in all 900 pounds but then gave it all back. But I enjoyed my time playing and will defo go back. I love the games and layout and think the three first deposit bonuses are great.
Ok I thought chat was very slow to respond back to me when I was simply wanting to know how to claim the bonus when the chat was over, the agent failed to even say goodbye back. I tried out their mobile site but Golden Goddess and Pixie of the forest were not on it. I would like to know why,I please?? I have yet to make a withdrawal a pet hate of mine, being able to cancel pending withdrawals but hoping all will go well, as I would like to keep this site as a regular
Łukasz G. 28 reviews
I like everything. The thing I chose the casino went broken.
After a long time loyal customer... My account and everything from depositing, verified documents etc. was okay and no problems ever. It started with withdrawal not being accepted by their automatic system, it was crucial for me to play there. Okay, I took sometime as they asked like 24 which changed into not even withdrawal problems but all promotions were broken and they were not automatically adding the staff so I had to waste my time to join the chat and wait for the resolvment. Sometimes 10-30 minutes. The longest 3 days to just get the spins from first riddle and I cannot complete the next right? because I did not have the first, kinda good feeling for something you pay actually and do not beg for no deposit. Like this whole December.

Today I wanted to check the withdrawal again and it is the same in pending thingy and not accepted instantly probably will have to wait a lot but I cannot use the casino anymore if the problem wont be resolved. And I wont waste more credits to check it. The chat today was pretty the same with FAQ COPY AND SORRY FOR.... copied sentence, UPsssi, this time, the casino employee won't even bother to send the message or ticket whatever we call it, for me. Additionally, no promotions and credits itself but the time I put and hope for resolvment is priceless... I became Customer support employee like but without salary.

Last words, for the first time in my entire casino journey I kinda loved the platform etc. but from love to hatred in one month of me going to chat again and again and again... Sometimes I did not even write a lot because I will have to explain everything all the time which I did really too many times. My Christmas casino time was just lovely, so betsafe new year new beginnings.

OH, I had hope but I do not have anymore. For such highly-promoted casino I rate you with a present like you did. So, from Santa to Santa I give you 4.
Hi Lukasz,

I'm sorry to hear your not satisfied with your experience lately. I'd like to have a look at your account and the issues you've been experiencing. I have sent you a private message and it would be great if you can get back to me with the requested information.

Best Regards,
Betsson Group
pinnit2015 45 reviews
United Kingdom
Selection of games on a par with most sites but what really sets them apart from the rest is the feeling that your money is, pardon the pun, safe. Verification hassle free and the withdrawal speed merits a 10 in itself! Fantastic. Always good that sites show you your bonus wagering requirements and BS do. All in all an excellent casino
Not a thing - maybe a few more bonus'. That you be the only issue, but I rarely win with such things so I don't really care.
raverbabe 559 reviews
United Kingdom
This casino is part of the hugely respected Betsson group who have an enormous following particular amongst gamers in Scandinavia and wider Europe. Betsafe started off with just NetEnt games back in 2006 but has been offering a multiplatform browser based casino for many years now adding slots from Microgaming, Evolution Gaming and Play n Go amongst others.

With a name like "BetSafe" I would feel pretty cheated if this casino was anything less than 100% reliable and trustworthy but true to form I've had nothing but positive experiences in all my years depositing, playing and withdrawing in both the casino and poker room.

Two things about a casino that really matter to me are the quality of support and how long it takes to receive a withdrawal. I'll usually make a point of getting in touch via live chat and making a few general enquiries regarding the welcome bonus and KYC procedures right after signing up at any new casino to see how long it takes for a representative to answer and get an idea of how knowledgable they are with regards to the site they are working for. When I did this at BetSafe I did have to wait a few minutes for somebody to answer me but that seemed to have been a one off and I've been answered pretty much immediately every other time I have requested a live chat. I've also had to e-mail support on occasion and found them to be very fast at responding to queries via that method too.

Even better BetSafe are one of the few casinos I know of where withdrawals to my Skrill e-wallet are usually processed immediately. The few times when I've had to wait to receive my money it has been when I have been requesting an unusually large withdrawal, perhaps over £1,000. I really can't see any reason why more casinos can't offer such a service as long as I have not been playing with a bonus and my account and payment method have already been verified so I applaud BetSafe for this.
As others have mentioned here perhaps the one negative about BetSafe is the lack of regular promotions and offers - I remember receiving free spins from them quite often a few years ago but I haven't really had anything from them that I can recall over the past 18 months. Another member mentioned that Canada is excluded from e-mail offers and I suspect that possibly the UK may now be as well. Considering their main market is the Scandinavian countries I can understand BetSafe allocating their promotional resources accordingly but it's not nice to feel like a second class player at any casino!
Like a previous reviewer stated, I have joined enough online casino's to tell the good from the bad. My experience with Betsafe has been a good one. Nice selection of games, good customer service and verification of documents was completed quickly. I submitted them late one evening and in the morning when logging in my profile showed they were all authorized. Payout was quick, email confirmation to tell me it was authorized and on its way and was in my account in a couple of days.

I also like and wish other online casino's would follow suit, they state they are part of the Unibet group, nice and bold at the top of the screen next to their own logo. If like me you exclude yourself from sites from time to time it takes the hassle out of finding sister companies.
Can't really fault the experience or service I received.
Hi Fishballs79,

Thank you for your kind review. I however want to make one correction. Betsafe is a part of Betsson Group and nor related to Unibet.

I hope this clarifies any misunderstandings.

Best Regards,
Joebanjo88 11 reviews
Joined because of the wide range of slots.
Site seems pretty slick and overview is good.
I my entite historybof playing online I never believed any of the stories that funds were removed... Unfortunatelly Betsafe does. I deposited only 25€ and got 100% bonus so in total 50€.

Started playing Arcader at 0,50€ for 8 minutes (as i was told later) i won an Awesome win (bells ful) of around 40€ and my balance rose to over 70€ within minutes and played a few spins at 1,00€ However after an error the game had to reload and after it reloaded my balance was 2,80€ ?

I contacted support however they couldn't find anything at claimed everything was bon order and I really lost 50€ in 8 minutes at 0,50€ a spin.
Even after i explained that time wise this isn't even possible because a spins takes around 5 seconds and it would take 100 spins (500 sec) to lose 50€ (If you don't win anything at every spin) and chat checked and confirmed I won 44€ on a single spin. Although it isn't even possible to lose so much in 8 minutes chat couldn't help me.

Pure scam!

Thank you for your feedback.

Unfortunately I do not have your account details so unfortunately I can't look into the case straight away. I have however sent you a message, if you can kindly reply with your account details I will investigate the case further.

Best Regards,
Betsson Group
mickeymick 12 reviews
United Kingdom
Great Welcome bonus, WMS Games,Net ent and other fun gaming platforms,
Fast support, Identification was quick! random emails with offers. trusted games and payout ratio.
High wager requirements - X50 Wager on welcome bonus.
Bonuses: However I do get emails with free spins or free bonuses. I click the claim button in the email takes me available bonuses, but nothing is there. Go to to support after over 1 hour of talking to them. they say can you give me the information in that email, I give them what they ask, they say sorry still having trouble, could you please send me a screenshot, did so sent them the screenshot and said sorry I'm gonna have to send of the the bonus team.
"absolute joke after wasting over 1 hour of my time when they could of asked for this normally and did say this a lot sooner. Would have to give them a 1.3 stars in my review. Still nothing never did get the bonus or any message back from the bonus team. As I knew i wouldn't.

-Customer service 0/10 "Slow not educated in what customer service and help is"
-Software 9/10 "Netent, ELK, WMS, NextGen"
-Bonuses "I can only comment on welcome bonus as the emails I get on other variety bonuses are defrauded it seems" 2/10
-Withdrawals "Fas ttrusted withdraws on e wallets and Visa cards" 7/10

"after being here 3 years I won't be here again their loss at the end" Get better advisors who know the meaning support advisors not pass to other adviser's multiple times".

overall Score for this casino would be 3/10
Reputation of casinos is a very important issue that speaks of a position, reliability and safety as far as the deposit / withdrawal of money and generally the quality of the casinos. This category includes the experience and satisfaction of the players themselves, and it is very important information for those who plan to open an account and make a deposit. I always share the casinos in three groups: the first group are the "Top casinos" - which guarantees the highest quality and safety; the second group are "very good casino" - who are among the 10-15% of the best casinos and the last third group are the "Average casino" - who are on the verge of an acceptable choice to invest your money, but it is possible that some players have experienced some inconvenience with them with regard to long-term processes payments, subsequently blocking the accounts or problems related to bonuses.

At Betsafe Casino most recently playing the Mega Moolah and Neon Staxx, and the last big win on Mega Moolah I remember when I was in one spin in the role of € 1.25, won 45 €. Betsafe Casino has many payment options, and as for me this is the most important thing when choosing a casino. The first thing to check is whether you can pay the money to the method you use to deposit? I use Neteller and once I used the Skrill, as to the choice that is yours, is I have my list of casinos which use Neteller, the second group taking Skrill, the third credit card and so on. Confidence is a trademark Betsafe Casino so that you will not have difficulty in accepting the most popular methods of payment. Customer support is excellent so is the overall impression perfect.
SunnyS72 1 review
Ok Had enough.... but their loss!

When I first joined the casino I informed them that I have a spare bankroll of $1k/week average set aside for NetEnt Casinos as I deposit about $2k at MGs. I bet hard and I can afford it so no worries if I lose as it is for my entertainment. I was told that the bonuses at their casino is offered based on casino activity and deposits. Obviously, being a new player I started by depositing $200/week then up to $600. However, I hardly received regular bonus matches on deposits. I always had to contact the support and they will chuck me $25 here and there which is quite ridiculous as $25 is like 10 bets for me.

Anyways, Last week I thought why not put my bankroll in as I can understand I will probably get better treatment from them since they can see I have the bankroll and not a freeloader. SO, I went and deposited $3k+ over a week and a half (fine I am happy to loose the money I don't care).

The things that absolutely ticked me off:

a.) The bonus department treated me like absolute trash when asking for match bonuses... not free money but match on my own money. Even after telling them to look at my account they offered me $25

b.) All of a sudden the exact games started returning absolute s*** returns (I know machines can run cold, but I am talking about 1k+ spent on 'Creature' in a row with 60c-20c bet with not even $20+ win on account balance at a time IMPOSSIBLE!

c.) What is the point of being loyal to a casino where you wont be appreciated for spending your own money. I asked them about player retention and no reply. When I received all these bonuses from other Casinos for my Birthday, I didn't even receive anything from them, I had to get on to support to tell them its my Birthday and that I just spent 3k+ in a week to get $25 because game time was that bad.

If you want to feel like a valued player and have a good VIP support go play Royal Vegas or something, stay away from these guys. I spent in 10s of thousands and treated like this... shame!
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Betsafe Casino bonuses

Betsafe Casino complaints

  • 7 of 12 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 3,976 USD avg amount

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