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Betsafe Casino


Betsafe Casino is a massive online casino with a total player base of several hundreds of thousands of people. They offer players three separate casinos: Casino Red (powered by NetEnt), Casino Black (powered by CryptoLogic), and the Live Casino (powered by Evolution Gaming). All of their gaming properties are licensed by the jurisdiction of Malta. Unfortunately, they do not accept players from the US at this time.

Virtual Games

As far as the variety of games goes, Betsafe's casinos are tough to beat. With two software platforms running side-by-side, they are able to offer a large number of the world's finest online slots. If you're looking for innovative, modern favourites like Jack and the Beanstalk, Blood suckers, and Robin Hood Shifting Riches, check out the offerings of the NetEnt-powered Casino Red. You may also take a look at Casino Black's tempting selection of CryptoLogic classics such as Spiderman, Iron man, and Snakes and Ladders.

Both Casino Red and Casino Black feature the entire library of their software's table games. Whether you're looking for blackjack, roulette, or baccarat, you will find several flavours of each in both of Betsafe's sub-casinos. In addition, you can find other popular games such as Caribbean Stud, Oasis Poker, High-Low and Red Dog.

Video poker enthusiasts, on the other hand, are relatively limited in the assortment they have. Betsafe Casino Red offers players a total of four video poker variants: Jacks or Better, Deuces Wild, Joker Poker, and All-American Poker. Each of these games can be played with up to 100 hands going at a time and in a variety of bet sizes. Although they lack any bonus-style or obscure variants, all of Betsafe's video pokers have industry standard paytables.

Live Games

If you'd rather spend some time in front of a real dealer, you can just stay at home with Betsafe's Live Casino! By using Evolution Gaming software, Betsafe is able to offer players live blackjack, baccarat, and roulette from within their website. With numerous dealers available 24/7, these tables are available when you want them to be. And unlike the tables in real casinos, you're free to enjoy a whole range of bet sizes.


Betsafe Casino has grown in popularity largely due to their responsive support team. If you have any sort of inquiry or feedback, you can contact them via three methods. Live chat is the most convenient and can be accessed directly from the casino website. Although it is available for a large portion of every day, it is not fully 24/7. If you're a British resident, you can also contact the casino with a freephone number. In any other case, submit your issues to Betsafe via email. They typically reply within a matter of hours.

Security and Fairness

Betsafe understands the risks of the Internet and has thus taken measures to ensure player safety. Most importantly, any sensitive information you send to Betsafe is protected with the industry-standard protocol of 128-bit SSL encryption through VeriSign. This makes it impossible for anyone to steal your data.

Game fairness is an absolute non-issue at Betsafe's three casinos. Because NetEnt and CryptoLogic are certified fair by various third-party auditors and prestigious licensing authorities (Alderney and Gibraltar, respectively), there is no question that the games in both Casino Red and Casino Black are fair. Since the Live Casino is displayed right in front of your eyes, you can know for certain that genuine randomness is available there as well.


  • Powered by NetEnt, CryptoLogic, and Evolution Gaming
  • Large selection of slots
  • Virtual and live table games
  • Live chat, email, and UK freephone support
  • Protected with SSL encryption
  • Proven fair by TST and the Alderney Gaming Commission


  • Limited video poker selection
  • Live chat not available 24/7
  • No international phone number


Betsafe Casino Reviews by Players


Write a review
kingdale 1 review
United Kingdom
Clicked on the bet £10 to get the £20 free bet on their website and it didn't go on automatically so I emailed them. They said they no longer do the offer, even though I clicked it on their website. Don't advertise it if you don't do it. It is a lesson to stick to reputable bookies. They get horrific reviews else where I should have read that before I wasted my money with these jokers. STAY AWAY.
Hi Kingdale,

I'm sorry to hear your not happy with your experience with us so far.

I'm more than happy to look into this for you. Can you kindly send me a private message with your registered email address so I can investigate it further?

Best Regards,
Betsson Group
letswinnana 6 reviews
United Kingdom
After reading some of the reviews about Betsafe, I was very apprehensive about playing there. I made my deposit a mere 15 pounds and grabbed the bonus and begun to play Golden goddess and my other favourite Pixies of the forest. I couldn't believe my luck I won in in all 900 pounds but then gave it all back. But I enjoyed my time playing and will defo go back. I love the games and layout and think the three first deposit bonuses are great.
Ok I thought chat was very slow to respond back to me when I was simply wanting to know how to claim the bonus when the chat was over, the agent failed to even say goodbye back. I tried out their mobile site but Golden Goddess and Pixie of the forest were not on it. I would like to know why,I please?? I have yet to make a withdrawal a pet hate of mine, being able to cancel pending withdrawals but hoping all will go well, as I would like to keep this site as a regular
Łukasz G. 28 reviews
I like everything. The thing I chose the casino went broken.
After a long time loyal customer... My account and everything from depositing, verified documents etc. was okay and no problems ever. It started with withdrawal not being accepted by their automatic system, it was crucial for me to play there. Okay, I took sometime as they asked like 24 which changed into not even withdrawal problems but all promotions were broken and they were not automatically adding the staff so I had to waste my time to join the chat and wait for the resolvment. Sometimes 10-30 minutes. The longest 3 days to just get the spins from first riddle and I cannot complete the next right? because I did not have the first, kinda good feeling for something you pay actually and do not beg for no deposit. Like this whole December.

Today I wanted to check the withdrawal again and it is the same in pending thingy and not accepted instantly probably will have to wait a lot but I cannot use the casino anymore if the problem wont be resolved. And I wont waste more credits to check it. The chat today was pretty the same with FAQ COPY AND SORRY FOR.... copied sentence, UPsssi, this time, the casino employee won't even bother to send the message or ticket whatever we call it, for me. Additionally, no promotions and credits itself but the time I put and hope for resolvment is priceless... I became Customer support employee like but without salary.

Last words, for the first time in my entire casino journey I kinda loved the platform etc. but from love to hatred in one month of me going to chat again and again and again... Sometimes I did not even write a lot because I will have to explain everything all the time which I did really too many times. My Christmas casino time was just lovely, so betsafe new year new beginnings.

OH, I had hope but I do not have anymore. For such highly-promoted casino I rate you with a present like you did. So, from Santa to Santa I give you 4.
Hi Lukasz,

I'm sorry to hear your not satisfied with your experience lately. I'd like to have a look at your account and the issues you've been experiencing. I have sent you a private message and it would be great if you can get back to me with the requested information.

Best Regards,
Betsson Group
pinnit2015 31 reviews
United Kingdom
Selection of games on a par with most sites but what really sets them apart from the rest is the feeling that your money is, pardon the pun, safe. Verification hassle free and the withdrawal speed merits a 10 in itself! Fantastic. Always good that sites show you your bonus wagering requirements and BS do. All in all an excellent casino
Not a thing - maybe a few more bonus'. That you be the only issue, but I rarely win with such things so I don't really care.
raverbabe 559 reviews
United Kingdom
This casino is part of the hugely respected Betsson group who have an enormous following particular amongst gamers in Scandinavia and wider Europe. Betsafe started off with just NetEnt games back in 2006 but has been offering a multiplatform browser based casino for many years now adding slots from Microgaming, Evolution Gaming and Play n Go amongst others.

With a name like "BetSafe" I would feel pretty cheated if this casino was anything less than 100% reliable and trustworthy but true to form I've had nothing but positive experiences in all my years depositing, playing and withdrawing in both the casino and poker room.

Two things about a casino that really matter to me are the quality of support and how long it takes to receive a withdrawal. I'll usually make a point of getting in touch via live chat and making a few general enquiries regarding the welcome bonus and KYC procedures right after signing up at any new casino to see how long it takes for a representative to answer and get an idea of how knowledgable they are with regards to the site they are working for. When I did this at BetSafe I did have to wait a few minutes for somebody to answer me but that seemed to have been a one off and I've been answered pretty much immediately every other time I have requested a live chat. I've also had to e-mail support on occasion and found them to be very fast at responding to queries via that method too.

Even better BetSafe are one of the few casinos I know of where withdrawals to my Skrill e-wallet are usually processed immediately. The few times when I've had to wait to receive my money it has been when I have been requesting an unusually large withdrawal, perhaps over £1,000. I really can't see any reason why more casinos can't offer such a service as long as I have not been playing with a bonus and my account and payment method have already been verified so I applaud BetSafe for this.
As others have mentioned here perhaps the one negative about BetSafe is the lack of regular promotions and offers - I remember receiving free spins from them quite often a few years ago but I haven't really had anything from them that I can recall over the past 18 months. Another member mentioned that Canada is excluded from e-mail offers and I suspect that possibly the UK may now be as well. Considering their main market is the Scandinavian countries I can understand BetSafe allocating their promotional resources accordingly but it's not nice to feel like a second class player at any casino!
Like a previous reviewer stated, I have joined enough online casino's to tell the good from the bad. My experience with Betsafe has been a good one. Nice selection of games, good customer service and verification of documents was completed quickly. I submitted them late one evening and in the morning when logging in my profile showed they were all authorized. Payout was quick, email confirmation to tell me it was authorized and on its way and was in my account in a couple of days.

I also like and wish other online casino's would follow suit, they state they are part of the Unibet group, nice and bold at the top of the screen next to their own logo. If like me you exclude yourself from sites from time to time it takes the hassle out of finding sister companies.
Can't really fault the experience or service I received.
Hi Fishballs79,

Thank you for your kind review. I however want to make one correction. Betsafe is a part of Betsson Group and nor related to Unibet.

I hope this clarifies any misunderstandings.

Best Regards,
Joined because of the wide range of slots.
Site seems pretty slick and overview is good.
I my entite historybof playing online I never believed any of the stories that funds were removed... Unfortunatelly Betsafe does. I deposited only 25€ and got 100% bonus so in total 50€.

Started playing Arcader at 0,50€ for 8 minutes (as i was told later) i won an Awesome win (bells ful) of around 40€ and my balance rose to over 70€ within minutes and played a few spins at 1,00€ However after an error the game had to reload and after it reloaded my balance was 2,80€ ?

I contacted support however they couldn't find anything at claimed everything was bon order and I really lost 50€ in 8 minutes at 0,50€ a spin.
Even after i explained that time wise this isn't even possible because a spins takes around 5 seconds and it would take 100 spins (500 sec) to lose 50€ (If you don't win anything at every spin) and chat checked and confirmed I won 44€ on a single spin. Although it isn't even possible to lose so much in 8 minutes chat couldn't help me.

Pure scam!

Thank you for your feedback.

Unfortunately I do not have your account details so unfortunately I can't look into the case straight away. I have however sent you a message, if you can kindly reply with your account details I will investigate the case further.

Best Regards,
Betsson Group
mickeymick 11 reviews
United Kingdom
Great Welcome bonus, WMS Games,Net ent and other fun gaming platforms,
Fast support, Identification was quick! random emails with offers. trusted games and payout ratio.
High wager requirements - X50 Wager on welcome bonus.
Bonuses: However I do get emails with free spins or free bonuses. I click the claim button in the email takes me available bonuses, but nothing is there. Go to to support after over 1 hour of talking to them. they say can you give me the information in that email, I give them what they ask, they say sorry still having trouble, could you please send me a screenshot, did so sent them the screenshot and said sorry I'm gonna have to send of the the bonus team.
"absolute joke after wasting over 1 hour of my time when they could of asked for this normally and did say this a lot sooner. Would have to give them a 1.3 stars in my review. Still nothing never did get the bonus or any message back from the bonus team. As I knew i wouldn't.

-Customer service 0/10 "Slow not educated in what customer service and help is"
-Software 9/10 "Netent, ELK, WMS, NextGen"
-Bonuses "I can only comment on welcome bonus as the emails I get on other variety bonuses are defrauded it seems" 2/10
-Withdrawals "Fas ttrusted withdraws on e wallets and Visa cards" 7/10

"after being here 3 years I won't be here again their loss at the end" Get better advisors who know the meaning support advisors not pass to other adviser's multiple times".

overall Score for this casino would be 3/10
Reputation of casinos is a very important issue that speaks of a position, reliability and safety as far as the deposit / withdrawal of money and generally the quality of the casinos. This category includes the experience and satisfaction of the players themselves, and it is very important information for those who plan to open an account and make a deposit. I always share the casinos in three groups: the first group are the "Top casinos" - which guarantees the highest quality and safety; the second group are "very good casino" - who are among the 10-15% of the best casinos and the last third group are the "Average casino" - who are on the verge of an acceptable choice to invest your money, but it is possible that some players have experienced some inconvenience with them with regard to long-term processes payments, subsequently blocking the accounts or problems related to bonuses.

At Betsafe Casino most recently playing the Mega Moolah and Neon Staxx, and the last big win on Mega Moolah I remember when I was in one spin in the role of € 1.25, won 45 €. Betsafe Casino has many payment options, and as for me this is the most important thing when choosing a casino. The first thing to check is whether you can pay the money to the method you use to deposit? I use Neteller and once I used the Skrill, as to the choice that is yours, is I have my list of casinos which use Neteller, the second group taking Skrill, the third credit card and so on. Confidence is a trademark Betsafe Casino so that you will not have difficulty in accepting the most popular methods of payment. Customer support is excellent so is the overall impression perfect.
SunnyS72 1 review
Ok Had enough.... but their loss!

When I first joined the casino I informed them that I have a spare bankroll of $1k/week average set aside for NetEnt Casinos as I deposit about $2k at MGs. I bet hard and I can afford it so no worries if I lose as it is for my entertainment. I was told that the bonuses at their casino is offered based on casino activity and deposits. Obviously, being a new player I started by depositing $200/week then up to $600. However, I hardly received regular bonus matches on deposits. I always had to contact the support and they will chuck me $25 here and there which is quite ridiculous as $25 is like 10 bets for me.

Anyways, Last week I thought why not put my bankroll in as I can understand I will probably get better treatment from them since they can see I have the bankroll and not a freeloader. SO, I went and deposited $3k+ over a week and a half (fine I am happy to loose the money I don't care).

The things that absolutely ticked me off:

a.) The bonus department treated me like absolute trash when asking for match bonuses... not free money but match on my own money. Even after telling them to look at my account they offered me $25

b.) All of a sudden the exact games started returning absolute s*** returns (I know machines can run cold, but I am talking about 1k+ spent on 'Creature' in a row with 60c-20c bet with not even $20+ win on account balance at a time IMPOSSIBLE!

c.) What is the point of being loyal to a casino where you wont be appreciated for spending your own money. I asked them about player retention and no reply. When I received all these bonuses from other Casinos for my Birthday, I didn't even receive anything from them, I had to get on to support to tell them its my Birthday and that I just spent 3k+ in a week to get $25 because game time was that bad.

If you want to feel like a valued player and have a good VIP support go play Royal Vegas or something, stay away from these guys. I spent in 10s of thousands and treated like this... shame!
silverkatana 11 reviews
WIN 2% lose 98%
They disconnect you whenever they wish and you have to log in again.
Even playing live the site will not you join a table when you are winning.
It will just say error when you try to rejoin the live table

silverkatana 11 reviews
Deposited $$$
Played live won a little.
Instant withdrawals via e-wallet.

Will only play live here in the future because their slots have the worst RTP I've ever experienced.
Went to slots, played 1000 spins on first game .15cents per spin,first 100= won +$2
next 101-1000th spin = lost -$45

played with .75cents per spin.
LOST -$35 after 100 spins.
SAME with whatever game. all results are a LOST of around 50% to 75%

Went to 4 other games. played around 200 + spins and result was that funds never went above the starting amount. but end result would be a lost of 50%-75%of wagered.
lost a lot of $ at their slots.

Next session, deposited a little and iIjust played LIVE and won just a little.
Instant withdrawals before but a small withdrawal request was held for 2 days.
It was finally released to my Neteller after I went to support twice after 2 days.
Second chat triggered the withdrawal finally.

I don't recommend this site unless you play live.
Betsafe casino is a very good place with very good selection of games. I do like that they have very good offers also, unfortunately not very often, but still, when they have an offer - it is solid offer.

I do like their website, and their recent thing - no bullshit. They promise to do only good things, and also I do like the whole idea. I am loving to see that they thinking about customer and always ready to make casino as best as possible.

Their games selection - are really perfect. They have almost all games which I love to play. There is Netent games, games from Microgaming, some games from Playtech, and games from WMS. This is absolutely crazy, and I never asked myself what games to play in this casino. Also they have mega fortune dreams slot, and it is big plus, because not all casino hold this game.

I like their customer support. Once there was a trouble with my deposits, I made mistake when entering my Neteller account and it was somehow attached to my account, and I was not able to choose another. It took only about 5 minutes for woman from support to do everything what required and make me able to deposit.

I like how they make their promotions. Their reload bonuses are rare, probably one bonus per month. But they have promotions with riddles - absolutely good promotion. You just playing slots, doing tasks, guessing games, and get freespins for that. I love it! Just with 50$ deposit I played about 2 days with this riddles, and almost was able to withdraw, but unfortunately in the end lost everything playing dead or alive slot.

I never made withdrawals from this casino. And also I think they could offer a bit more bonuses. I rate this casino with 9 stars.
I wish to have more bonuses, and I wish to have a bit more luck to make withdrawal finally :(
Well, Betsafe Casino is Part of the good known and reputated Bettsson Group so we don't have to discuss about if there trustful :) of course, they are.

Online Support is always friendly and helpful in few languages, very nice games offer is really big, for every type of player verification is fast and easy! I really like this.
Withdraws are normally made in max 12 hours, mostly faster, also very good, could be instant:), but the time frame is ok.
The games have a good rtp, I think after a few times playing there

I would recommend Besafe to every Player. No matter if you play slots or others.

I give them a 8 from 10 Stars. 2 Stars less, cause the Bonus wagering is to high and the "not instant payouts" (many casinos offer these, so you maybe should work on this, Betsafe)
One thing is really not so good at Betsafe, the bonus offers with a 35 time wagering for Bonus and Deposit is much to high, there are many better welcome offers to find, but if you're not a Bonushunter, doesnt matter :)

And thank you for taking the time to fill in the review.

We are happy to hear that you enjoy our casino and would recommend us to others. Additionally we do our best to handle all withdrawals in a timely fashion. A big percentage of our withdrawals are handled instantly, but as this is based on multiple factors, we do need to manually process withdrawals at times, leading to a bit further waiting for them to be processed.

I would also like to clarify our wagering terms, and for your convenience I will focus on the German standard bonus for Casino:

In the above mentioned bonus the wagering requirements are 40x the bonus amount, and the deposit amount is not a part of the wagering. Please note however that this is based on slots, and the wagering percentage is lower on other game types.

As we offer multiple bonuses the terms can also be different from bonus to bonus, and also based on the country the customer lives in. You are however more than welcome to contact our Customer Support department if you have any questions regarding our bonuses.
Cnichas 27 reviews
South Africa
Support is very active to address and help players through players portals and forums like this one.
And surprisingly won some cash from a tournament there.
So thx for that Betsafe 😊
The main negative for South African players using your site is there is honestly nothing there for us in terms of loyalty, we are not able to receive the welcome bonus, and are left out of many of your promos well I speak for myself. Your sister casino Bettson, has daily offers, a casino loyalty that we can use and I dunno compared to your competitors they far outweigh you in terms of loyalty to SA players, and I really don't care about ZAR not being an available currency as it really is worthless. Butall in all I was just being honest and expressing my point of view to hopefully try steer South African players In a direction where they get rewarded more just my opinion I play at lots of casinos and review many on different sites.
I'll still pop in and visit you guys.
Hi Cnichas

Thank you for your reply. 

For us, your opinion is extremely important and we appreciate all feedback from our customers. When it comes to our promotions, we´re always aiming to offer a wide selection of different offers to accommodate all our customers. Regarding South Africa, we will look into the opportunity to offer a welcome package to new customers, but cannot give any guarantees at this point. 

If you have any questions directly related to your player account, please contact our customer service team who will are happy to assist you with any questions you might have. 

Have a great day and once again, thank you for your feedback. 

Kind regards,
Cnichas 27 reviews
South Africa
I like the way the black and red goes so well on the banner / logo. Apart from that nothing probably change my mind, if they changed their customer view of South African players.
SA players must stay away from this casino they value us less than dry stale toast, loyalty is not rewarded here despite playing there for years and no promos giving to SA players there are far far better casinos for SA players that value us. This place is full of arrogance and bs.
Hi Cnichas. We are sorry to hear that you believe that SA players are not valued on Betsafe Casino. It would be great if you could tell us the exact reason why you believe this to make sure that we rectify from our end if needs be. We have high esteem for all our players no matter where they come from, hence if you believe that you have been not treated well please explain to us what has happened and we will take it on board to investigate further.
I look forward to your reply.

hajnrih 1376 reviews
Betsafe is a casino I joined back in 2014 according to my mail, but I made my first deposit here only a few days ago. They have a great site with nice, easy navigation and offer a few gaming platforms like Slots, Live Betting, Live Casino and Poker.Live chat support is available and their operators are kind and professional. I had a few issues to resolve and Elsa was more that eager to help.

From the bonuses this casino has a 100% match bonus up to 200 euros plus 50 free spins on Gonzo. The minimum deposit to take this bonus is 15 euros but it has a pretty high wager of 35 x bonus + deposit. I really like their selection of slot games. They offer games from NetEnt, Micorgaming and my favorite NextGen Gaming. I think the only reason I made a deposit here is because they offer these slots. The casino has a few complaints but all of them are resolved and has a high rating. The pending period here is 12-24 hours and E-wallet payments are processed within 24 hours. This is a descent withdrawal frame so I think this is a safe casino to play in.

I decided to make a deposit here and take their welcome bonus because I had only 20 euros on my Neteller and I need some nice promo to boost my balance. I was hoping to get some solid wins from the free spins. I made a deposit, activated the bonus and the free spins were added automatically. From the free spins I won about 12 euros. I was hoping for more but you can’t complain from free spins. It could have been even less. So I started playing with a solid 52 euros and enjoyed some of my favorite slots. Still in the end I didn’t manage to make a withdrawal and lost my balance.

I will make a deposit here again but this time I hope I will be luckier.
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Betsafe Casino complaints

  • 7 of 12 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 3,976 USD avg amount

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