Betsafe Casino

General Information About Betsafe Casino

Betsafe Casino is an online casino owned and operated by BML Group Ltd Casinos. The casino holds three licences: from the Malta Gaming Authority (numbers MGA/B2C/959/2022 and MGA/CRP/1117/2025), the Swedish Gambling Authority, and the Alcohol and Gaming Commission of Ontario.

Swedish players should check the terms and conditions before they register, as different rules apply to their players due to stricter laws and regulations.

With an 8.1 CasinoRank, Betsafe Casino has earned AskGamblers’ Certificate of Trust, which shows players that it is a reliable casino. However, the casino’s Player Rating is 6.6/10, and most reviews are from a few years ago, which is something to keep in mind.

It is worth noting that the casino has successfully resolved all but one complaint players filed with the AskGamblers Casino Complaint Service (AGCCS). Complaints are mostly about withdrawal delays, confiscated funds, bonus or verification issues.

You will need to go through a few steps when creating a Betsafe Casino account. In the first step, I had to provide my full name and an email address. The next step is to set a password for future logins. 

Once you have done that, you can proceed to provide some personal and contact information, such as your address, phone number and date of birth. I really liked the option of setting a deposit limit when choosing my preferred currency, as it shows the casino’s commitment to responsible gambling practices.

It takes a few minutes to check everything and deposit money. You can choose a language in the upper right corner of the page, next to the registration and log-in options.

The welcome bonus offer for Canadian players is 100% up to $1,000 + 250 Free Spins, while Swedish players, for example, are not eligible for a welcome bonus. Since the bonus availability depends on the country you come from, make sure to check what’s available to you.

Payment Information and Options at Betsafe Casino

First, it is important to note that I tested the casino from Canada, so the payment methods that I could use are not all the same as those that players from other eligible countries can use.

I could use Interac, Visa, MuchBetter, LuxonPay, and Apple Pay, but I could see from the Payment Options tab on the website that Mastercard, Skrill, Neteller and Paysafecard are also available, for example. The minimum deposit amount is €10 or €15, depending on the method you choose.

The casino’s terms and conditions indicate that you will have to go through a verification process once your deposits reach €2,000 in an 180-day period. 

The maximum amount you can withdraw in a day is €50,000. The casino charges a 2% fee for every next withdrawal if you have more than 25 withdrawals a month. There is also a €5.00 dormant account fee per month after 12 months of inactivity.

The casino's withdrawal processing time is up to 24 hours. But it may take some time to see the money in your account. You may wait between 2 and 7 days for bank transfers, while Visa and Mastercard take up to 5 days.

If you plan to join Betsafe Casino and you prefer faster transactions (who doesn't?), I advise you to use Neteller and Skrill, which have no waiting period after the withdrawal’s been processed.

Alternatively, Trustly transactions, where available, are immediate to most banks, with a few exceptions and a waiting period of up to three days.

Customer Support at Betsafe Casino

To access customer support at Betsafe Casino, click on the Help Centre in the footer. If you can’t find your answer in the FAQ section, you can contact customer service via live chat or email.

The live chat is available 24/7, and it takes approximately 30 seconds for the casino representatives to get back to you after you are transferred. What I found a bit annoying is that the chat opens in a separate window on desktop, which has a bit of an outdated vibe.

To activate the chat, you need to provide your first and last name, email address, date of birth, choose the topic, write your question, and then the casino will connect you to the chatbot. Verification is part of the casino's security procedure. 

So, I was first greeted by Beth, the Betsafe Casino chatbot that can answer basic questions but can’t help with the details, so I asked to talk to a support agent.

The agent I spoke with was friendly and helpful (I believe the name was Robert), as I needed some clarification about which games contribute to the bonus wagering requirements. The information can be found on the website, so the agent instructed me where to find the list.

Note that I just needed information and didn’t have any issues with the casino, so your experience can be different.

The alternative is to write an email, where you’d wait up to an hour to get a response. If your question or request is time-sensitive, I recommend using live chat, as this is the quickest way to get answers. 

Games at Betsafe Casino

Betsafe Casino offers a wide variety of games. If you enjoy online slots, you can explore new games from top providers or take a few spins on popular and exclusive slots. The casino lists around 4,000 slot games from 69 providers, according to the information on the website.

You can filter games by jackpot slots, machines with the bonus buy feature, drops and wins and others. You can play for fun before you decide to deposit, but you must have geolocation enabled in your browser for some games if you are not using the casino app. 

That’s probably because some providers are not available in all countries where the casino operates, so some games could be restricted to you. You should also note that you can only play games in Practice Play if you are not logged in.

The library of live dealer games is quite extensive. Players can join virtual tables to play blackjack, roulette, baccarat, or video poker. There is a selection of live casino game providers, including Evolution, Ezugi and Pragmatic Play, so you can pick your favourites.

If that’s not your cup of tea, you can enjoy classic table games or test your luck with crash games. The casino also organises regular tournaments, offering cash prizes and other valuable rewards for top-ranking members.

Since I am not a fan of table games or live casino games, I tested a few slots, including the Legacy of Dead by PlaynGO. I didn’t experience any lag or glitches, and even managed some nice wins there.

If you enjoy live dealer games and you test them at Betsafe Casino, feel free to share your thoughts in your player review, so other players can read about your experience.

Betsafe Casino’s Commitment to Responsible Gambling

As a player, it’s important to think of gambling as entertainment and have control of your spending. Betsafe Casino understands that some players can fall off the rails, which is why they introduce multiple responsible gambling features.

With reality checks, the casino wants to remind players of the time they’ve spent gambling. After every 60 minutes, the pop-up will appear, asking players to continue playing or exit the game.

You can set deposit limits directly in your account or by contacting support. Players from Sweden are obligated to do so upon registration, and they also have the session limit option, while this is optional for players from other countries. 

The casino offers other responsible gambling tools as well, and the fact that you can use them through your account is a big plus in my books. You can access the self-assessment test from there if you feel you need to test your gambling habits.

If you wish to take a break from gambling with Betsafe Casino, you can take a time-out from 24 hours to three months, also through your account. I tested this feature, and the system logged me out immediately, and I couldn’t log back in.

Self-exclusion is also available through account settings, and you can self-exclude for a period of six months, a year, 18 months, two years, or indefinitely.