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bet-at-home Casino

Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 41 reviews
6/10
41 reviews
Complaint Response 23 complaints
3 days avg. 23 complaints

AskGamblers Quick Overview

Editor's View

DISCLAIMER: The casino review of bet-at-home was written when casino games were available on the website. Because that is no longer the case, the information below may not be relevant. For players who still want to join, bet-at-home Sportsbook remains fully operational.

bet-at-home casino is an online casino that combines an easy-to-use interface with a relaxed, carefree attitude. The site contains the entire library of games from NetEnt, a company that has played a major role in the modernisation of the online video slot. bet-at-home is licenced and regulated by the UK Gambling Commission.

What we like
  • Live chat is available 24/7
  • Approved by eCOGRA
  • Mobile gaming an option
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


bet-at-home Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.bet-at-home.com
Established
1999
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Slovenian, Croatian, Polish
Casino Type
Instant Play, Mobile, Sports

Restricted Countries

Due to legal stipulations, he list of restricted countries is rather long at bet-at-home casino. In fact, the casino accepts players only from Croatia, Cyprus, Finland, Austria, Ireland, Liechtenstein, and Slovenia. The full list of restricted countries is available under the 'More casino details' tab.

Virtual Games

Like all NetEnt casinos, bet-at-home has one of the most interesting and diverse catalogues of instant casino games. Their slots are particularly impressive since they combine the hassle-free Flash interface with some of the most intricate rules and themes around. Among their most popular games are Jack Hammer slot, Gonzo's Quest slot, Mythic Maiden slot, Starburst slot, and Egyptian Heroes slot. Each game comes with at least one bonus feature, but many have multiple.

bet-at-home also features a wide variety of virtual table games. If you enjoy blackjack, baccarat, and roulette, bet-at-home has a number of different variants to ensure that you can play the way the exact way you want to. Other games include Hi-Lo and Hi-Lo Switch, Progressive Caribbean Stud Poker, Let It Ride, red dog, and a few other casino pokers.

Unfortunately video poker players do not have as many games to choose from at bet-at-home. They feature a total of 4 actual variants: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. These can be played in both single- and multi-hand denominations. Although these are some of the most popular variants, bet-at-home does not offer any bonus-based video poker games.

Live Games

bet-at-home strives to offer the complete casino package, so they have included a live games lounge in addition to their main casino. You can simply log in with your same username and password that you use in the NetEnt casino and play blackjack, roulette, or baccarat with any of the bet-at-home dealers. Since all the action is streamed directly to your computer through their webcam, the live casino has the same interactivity and fun pace that an in-person casino table game offers.

Support

Should you encounter any issues while playing, or if you just have a question or comment for the casino, you can contact bet-at-home 24/7 through a variety of methods. For most players, live chat is the best solution since it is free, fast, and convenient. If you would prefer to speak with a person instead, you can give the casino a call via their tolled international number. You can also send them an email and expect a reply within 24 business hours.

Security and Fairness

bet-at-home understands that the Web can be a dangerous place if handled improperly. To secure all players, they have installed SSL encryption on their networks. Because you'll need to send in various personal or financial information to deposit into, play, and withdraw from bet-at-home, the SSL security protocol is put into place to ensure that no one will be able to steal your data.

bet-at-home also believes in fair game. Since they use NetEnt software to entertain their players, true fairness is guaranteed by the TST audits that NetEnt themselves has conducted on a regular basis. The live games section is also guaranteed fair; all the action is delivered in real-time over webcam. The casino has an eCOGRA Seal of Approval.

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StallCation

Complaints

Read the complaints other players have left for bet-at-home Casino. Learn more about complaints.

Show all complaints
bet-at -home Casino - Blocked account without explanation after withdraw and verification
Dear AskGamblers,

I have a problem with Bet-at-Home( in future reference BAH ), they completely shut me down.

Before 11 days I played Reload Bonus (which they send me on email) and I won some money, exactly 1013 Euro.I played slots, my favourite Jack Hammer.
Before 8 days, collected all requested documents and sent them to BAH, also uploaded them. (my id, bill and screenshot of Neteller)
A day after I got email from BAH where they request from me new photo of bill and ID. I did not understand what is wrong with already-sent photos, so I contacted live support on BAH.That was their response: "yes, we have received your documents and I will have to contact the responsible department about it and we will get back to you via e-mail".
Only one day after, before 6 days, without any explanations and proofs I got this email:
"Hello XXX,
Thank you for your enquiry.

We would like to inform you, however, that due to a decision of our security department your account was locked and will not be unlocked. Please note that, according to our general terms and conditions, bet-at-home reserves the right to close an account at its discretion or to unilaterally set game or winning limits, or to completely or partially exclude the player from products or services.

Your account will remain closed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further."

I was shocked, did not know what I did wrong. After checking bonus terms again and I am sure that I played by their terms.
When I try to contact them on live chat - they immediatelly ban me from chat( "You have been banned from the chat." )

Can not believed that casino can act like this, can stole my money without any explanations, after I deposited few times for a couple of years (I made my account long time ago on BAH) and have all trust in it.
I hope this is some bad joke or a mistake from there side, because I did nothing wrong.
I am so confused, sad and dissapointed.

Please help confused, sad and dissapointed player to get money back.
staus Unresolved
€1013
bet-at-home Casino - Account closed and £6,000 confiscated without any further explanation
Dear Ask Gamblers, On Friday 23 March 2018 I registered an account with Bet-At-Home.com and I deposited £100 and £126 with my Neteller account. I won and have a current balance of £6,000 in my account. When I attempted to make a withdrawal it stated that I am unable to make a withdrawal. When I chatted to support they asked me to send in verification documents which I duly complied and sent. On 24 March 2018 at 08:17am I received this email from bet-at-home.com - Hello Qaisar, Thank you for sending us your documents. So that we can verify your betting account, we kindly request that you send us the following: A new, high-quality photograph of you holding your ID in your hand, close to your face. A high-quality picture of a proof of address which you have recently received via post, rather than one you have printed out. Acceptable documents include a phone, internet, or electricity bill. Please ensure that all details, corners, and edges of your document can clearly be seen. You can either attach your pictures to an e-mail to [email protected] or upload them directly in your betting account: Upload documents from a PC Upload documents from a mobile device Once we have received your files, we will normally process them within 24 hours and contact you once your account has been successfully verified. We thank you for your cooperation and are looking forward to hearing from you soon. Have a great weekend! Best regards, Your bet-at-home.com team [email protected] https://uk.bet-at-home.com I duly complied with this request and sent them a high quality pictures of me holding the front and back of my drivers licence as well as a picture of my Gas utility bill. Then on the same day of 24/03/2018 at 13:47 I have received this email - Hello Qaisar, Thank you for contacting us earlier today. We would like to inform you that due to irregularities with your documents, your account has been closed. Since you breached our General Terms and Conditions, your account will remain closed and your funds will not be reimbursed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further. We wish you all the best for your future. Best regards, Your bet-at-home.com team [email protected] https://uk.bet-at-home.com I tried to go over on to live chat for them to explain what has been the problem, the support named William closed the chat without any reply and when I tried going back on chat it states that 'You are banned from the chat'. This is something that I have never experienced in my whole life and I am mentally devastated thinking that they have just conned me of my legitimate winnings without any evidence of any wrong doing. They have just made up an issue with no grounds and closed my account so they do not have to pay out my winnings. For the convenience of Ask Gamblers I will be attaching all my documentations to this complaint as well as sending all the relevant details to the UKGC - UK Gambling Commission for an in depth investigation to be undertaken on this company. This sort of behavior shall not be tolerated. Thank you
staus Rejected
£6000
bet-at-home Casino - Confiscated my winnings without any further explanations
Hello. I wanted to describe my story of attempting to steal money by Bet-At-Home. I deposited funds again a dozen days ago due to the received news about the reload promotion to 400PLN. I made a deposit, I received this bonus and slowly turned it around. After the trading, I decided to spend part of the winnings and ordered a payout. After a few hours I received an e-mail requesting scans of the proof and house bill for verification, which I quickly sent. After the next few hours, I was asked to send an invoice in paper form (the previous one was JPG by e-mail) and a photo of me with proof. Despite the huge surprise with this second request, I made such a photograph and sent it because it is a large amount of money, but I asked for explanations on what basis my personal photos are demanded. Because the company sent me a link saying that they could only request "documents" and "information" from clients, I did not give up and I firmly demanded provisions in the regulations that I accepted, allowing them to ask for my photos. I did not receive this information but strange things started to happen - first I was asked for another paper bill without explaining why and after sending the second bill I received a message that my account is closed and the payment will not be carried out. The company Bet-At-Home does not respond to emails so far, attempts to explain in the chat initially resulted in multiple disconnections after entering my data in the form, and today I was told that I broke the rules. I asked for the point in the regulations, which I may have unconsciously violated, but the company will not give me more information because they do not and that’s it. I have read many times today the general rules and regulations of the offer in which I participated and I am sure that I have not broken a single point. The company just wants to rob my 1000eur. How to recover my money and where to seek help. Thank you in advance.
staus Unresolved
€1000
bet-at-home Casino - Account and €12,572 winnings locked without any explanation
I was a customer of bet at home casino since June of 2016 and before Christmas on December they emailed me their Christmas promotion for which i made my deposit on 20/12.I played my favorite video slots and i was lucky enough to win 12572 euros.i asked to withdraw a part of my winnings and in order to process my withdrawal they asked me to send them a copy of ID,passport or driving license.Just after i read the email i used their webpage and i uploaded them my identity card both sides and with all four corners visible following the instructions of the email.One day later i received an email from the casino that my account was successfully verified and after that at the same day i received another email asking me for a copy of a utility bill as long as with a picture of me holding my identity card next to my face.I sent them both with an email.Afterwards they told me to send them my utility bill in a better quality photo.I took a new photo with better quality and i emailed it again.Then next time i tried to log in my account out of the sudden i received a message that my account is locked.I contacted them using live chat and they told me that they had no further information for me.After they closed the chat they sent me an email saying that my betting account is locked and will not be opened again and that bet at home reserve the right to close my betting account at its sole discretion based on the terms.this email also said that the agreement between me and the casino is terminated and that their customer service can no longer provide me support.I emailed their verification department asking to inform me what happened, to give me details and why they took that decision but unfortunately i never took a reply.It is obvious that the casino does not want to pay my winnings that is why they closed my account without a reason and without providing details and information for this unfair decision .They generally said at their last email that their terms give them the right to lock my account without any excuse but i honestly never acted against any of the terms.I am totally disappointed from their unfair behavior and from the fact this casino never gave me a reason why they closed my account.When a player happens to win they do not pay by just saying that the terms gives us the right to lock your account,so simple.I hope that someone will reply from their verification department and will provide detailed information regarding my account.
staus Unresolved
€12572

Complaint Statistics

Resolved 6
Avg. Amount $ 2,792
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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Top reviews from our players

They are not answering about my withdrawals after providing everything they have asked during the verification process, or answering my complaints. Stay away!

Terrible casino. The play will rip your money away and maybe allow you to get back to even, never up hardly at all. If I could rate this casino any lower I would. The bonus system is terrible, no live dealers for DK players, only their scam terrible software they use. Avoid at all costs. They couldn’t give me a straight answer when asking about making a withdrawal, again it’s a pos casino and I would select another. Thank me later.

Use to be one of the best casinos, but now things have changed. Promotions are almost nonexisting and they always ask for new KYC documents at verification.

Bet at home is one of the oldest online casinos and sportsbooks, so I don’t have any complaints regarding their background and experience in the industry. As a pioneer, I like how all of their games, especially their virtual games, are compatible with android, iphone, and tablet.

I am only giving them a seven because they don’t offer a lot of Microgaming games and they only have a limited video poker games to offer too. It would be great if they have a lot that I could play with.

Really trusted casino. Site work always so smoothly. They have competitions and bonuses time to time. You can see all the time wagering reguirements. Customer service works well and do best for you. They have also winner the day, just log in and you can win even big money! Great sports bet casino!

Really can't find bad things to say on this sport casino. Maybe only thing is that they could offer more deposit bonuses or make daily draw for some vouchers. Live chat not available by night. If it is even minus as we should sleep by night

I used to have an account with this organisation and never had a problem, haven't been active for longer periods of time and never withdrew ANY money, but deposited some smaller amounts in the past...UNTIL THIS HAPPENED:

I had not been active on the site for quite some time, but when I logged back in (which was working) to use a voucher somebody had given me, I wasn't able to bet with it. I was getting their promo-mails all the time, account seemed working just fine, but well...I contacted the live-chat and told them about the problem and I got this as an answer:

'Blabla..our security department has chosen to suspend your account and this decision is final'. No reason, no when, why, whatever. Contacting them to inquire about this is impossible, as I was told. This is the first time something like this has EVER happened to me, and I have an account on all the big betting-sites, with a clean infraction record. I am verified by KYC on all of them. Player from Germany, never involved in fraud or whatever.

Now, I never got any email about this and when I wanted to make sure, that they go on and delete my data, IF they are so into losing a customer for NO apparent reason at all, I was told, that was not my decision to make and I should basically get lost.

Now, I don't post this out of frustration, I had no funds on my account and that 5€ voucher...who cares?! I will use other sites in the future, I haven't been active on bet-at-home for a long period anyway. It's just the first time this has happened to me and this 'decision' for no reason I could possibly think of, left me puzzled.

They apparently do this...yeah...for what reason exactly? I recommend using other sites as bwin, unibet, whatever, I never had any problems there...well like I said, never had any problems at ANY site prior to this. The reaction I got from them was one of the worst I ever got online from a company as a customer. Basically: 'Shut up, get lost and you don't even have a right to ask about deleting your account altogether.'

If you want to bet there, go on, you have been warned. I recommend using alternatives. There are plenty.

I like to play and win very often. And I like the throwing game. But the only disadvantage is it has a younger bonus and a few bonus rewards. I think the page will have more bonuses or more free games.

After 3 years of adventure with this service I finish. When you start the adventure it is highly likely that you will win, the longer you are the least you will win anything. Very few promotional campaigns. One time I managed to win a really big win for 3 years.

Great support , fast and easy.

Few bonuses, no Skrill support, new players have a better chance of winning (in my opinion)

Inactive user
1/10

The games are bog standard and they work well although there seems to be some delay in the slots that I experienced.

Beware. They impose bonuses which you don't request with 60 times wagering requirements and 300 times if you play blackjack - this means you will never be able to withdraw! Its a scam so pleased be warned you can deposit but you will never withdraw...

Giving them the score of 4.0. They are okay casino and no problems with withdrawals at all but I do not like the gaming platform the slots are on because they are lagging and freezing at my place.

Dunno why but comparing to other casinos I play the slots are very heavy. It's just too much for me to look at it. If you have no problems like mine just go for it!

Maybe the casino slot system or server is a bit lucking update, I have weird little laggy issues sometimes :(

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