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bet-at-home Casino

GOOD 7.83
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

bet-at-home Casino Review

  • 24/7 assistance through live chat, tolled international phone, and email
  • Approved by eCOGRA
  • Mobile gaming an option
  • UK Gambling Commission license
  • Various country restrictions
General info & Latest Promos
Website http://www.bet-at-home.com
Established 1999
Owner bet-at-home.com Internet Ltd. Casinos
Casino Promotion

bet-at-home casino is an online casino that combines an easy-to-use interface with a relaxed, carefree attitude. The site contains the entire library of games from NetEnt, a company that has played a major role in the modernisation of the online video slot. bet-at-home holds a license from the jurisdiction of Malta and UK Gambling Commission.

Virtual Games

Like all NetEnt casinos, bet-at-home has one of the most interesting and diverse catalogues of instant casino games. Their slots are particularly impressive since they combine the hassle-free Flash interface with some of the most intricate rules and themes around. Among their most popular games are Jack Hammer slot, Gonzo's Quest slot, Mythic Maiden slot, Starburst slot, and Egyptian Heroes slot. Each game comes with at least one bonus feature, but many have multiple.

bet-at-home also features a wide variety of virtual table games. If you enjoy blackjack, baccarat, and roulette, bet-at-home has a number of different variants to ensure that you can play the way the exact way you want to. Other games include Hi-Lo and Hi-Lo Switch, Progressive Caribbean Stud Poker, Let It Ride, red dog, and a few other casino pokers.

Unfortunately video poker players do not have as many games to choose from at bet-at-home. They feature a total of 4 actual variants: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. These can be played in both single- and multi-hand denominations. Although these are some of the most popular variants, bet-at-home does not offer any bonus-based video poker games.

Live Games

bet-at-home strives to offer the complete casino package, so they have included a live games lounge in addition to their main casino. You can simply log in with your same username and password that you use in the NetEnt casino and play blackjack, roulette, or baccarat with any of the bet-at-home dealers. Since all the action is streamed directly to your computer through their webcam, the live casino has the same interactivity and fun pace that an in-person casino table game offers.

Support

Should you encounter any issues while playing, or if you just have a question or comment for the casino, you can contact bet-at-home 24/7 through a variety of methods. For most players, live chat is the best solution since it is free, fast, and convenient. If you would prefer to speak with a person instead, you can give the casino a call via their tolled international number. You can also send them an email and expect a reply within 24 business hours.

Security and Fairness

bet-at-home understands that the Web can be a dangerous place if handled improperly. To secure all players, they have installed SSL encryption on their networks. Because you'll need to send in various personal or financial information to deposit into, play, and withdraw from bet-at-home, the SSL security protocol is put into place to ensure that no one will be able to steal your data.

bet-at-home also believes in fair game. Since they use NetEnt software to entertain their players, true fairness is guaranteed by the TST audits that NetEnt themselves has conducted on a regular basis. The live games section is also guaranteed fair; all the action is delivered in real-time over webcam. The casino has an eCOGRA Seal of Approval.

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bet-at-home Casino Reviews by Players

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Tigerbet 2 reviews
Germany
Reviewed on September 17, 2019

LIKED

I used to have an account with this organisation and never had a problem, haven't been active for longer periods of time and never withdrew ANY money, but deposited some smaller amounts in the past...UNTIL THIS HAPPENED:

DISLIKED

I had not been active on the site for quite some time, but when I logged back in (which was working) to use a voucher somebody had given me, I wasn't able to bet with it. I was getting their promo-mails all the time, account seemed working just fine, but well...I contacted the live-chat and told them about the problem and I got this as an answer:

'Blabla..our security department has chosen to suspend your account and this decision is final'. No reason, no when, why, whatever. Contacting them to inquire about this is impossible, as I was told. This is the first time something like this has EVER happened to me, and I have an account on all the big betting-sites, with a clean infraction record. I am verified by KYC on all of them. Player from Germany, never involved in fraud or whatever.

Now, I never got any email about this and when I wanted to make sure, that they go on and delete my data, IF they are so into losing a customer for NO apparent reason at all, I was told, that was not my decision to make and I should basically get lost.

Now, I don't post this out of frustration, I had no funds on my account and that 5€ voucher...who cares?! I will use other sites in the future, I haven't been active on bet-at-home for a long period anyway. It's just the first time this has happened to me and this 'decision' for no reason I could possibly think of, left me puzzled.

They apparently do this...yeah...for what reason exactly? I recommend using other sites as bwin, unibet, whatever, I never had any problems there...well like I said, never had any problems at ANY site prior to this. The reaction I got from them was one of the worst I ever got online from a company as a customer. Basically: 'Shut up, get lost and you don't even have a right to ask about deleting your account altogether.'

If you want to bet there, go on, you have been warned. I recommend using alternatives. There are plenty.
david1234p 3 reviews
Switzerland
Reviewed on September 7, 2019

LIKED

I like to play and win very often. And I like the throwing game. But the only disadvantage is it has a younger bonus and a few bonus rewards. I think the page will have more bonuses or more free games.
rekin222 11 reviews
Poland
Reviewed on December 23, 2017

LIKED

After 3 years of adventure with this service I finish. When you start the adventure it is highly likely that you will win, the longer you are the least you will win anything. Very few promotional campaigns. One time I managed to win a really big win for 3 years.

Great support , fast and easy.

DISLIKED

Few bonuses, no Skrill support, new players have a better chance of winning (in my opinion)

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bet-at-home Casino Complaints

  • 6 of 20 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,793 USD avg amount

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