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bet-at-home Casino - Account closure due to ''irregularities'' with my verification paperwork

UNRESOLVED
Complaint Info
Disputed casino bet-at-home Casino
Reason Account closure
Amount € 2540
Posted on February 2, 2018

On 19-12-2018 casino had a bonus of 100% up to 500. I made a deposit of 370 euros from my neteller account and got a bonus of 370. I played slot game ''Drive'' and after a while I won 7540. I check that the bonus is cleared and that the balance was withdrawable. I make a withdraw of 2540. After a couple of days casino asked for passport and send it. Then they asked for a photo of me holding the passport. I send it as well. A couple of days later casino asked me to send a bill. I send the bill and a few days later they send me an email that my account is locked due to irregularities with the documents and didnt explain anything else. They didnt say what irregularities and just locked my account.
Please if you can make a contact with them in order to see what is going on. I suppose casino don't want to pay my winnings. Thanks for your time

bet-at-home Casino Complaints

  • 6 of 20 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,793 USD avg amount

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