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bet-at-home Casino - Verification Problem

UNRESOLVED
Complaint Info
Disputed casino bet-at-home Casino
Reason Verification issues
Amount € 10000
Posted on November 28, 2018

Hello,

I have a problem with bet-at-home account verification. After i won some money in casino my account has been locked and bet-at-home asked for documents. I have sent them all documents regarding my account 4 weeks ago and they stopped responding on my emails that i have sent to verification department and to complaint department on chat they are still claiming that my documents are still in verification process.
Its been more than 4 weeks and my account is still locked. This is very strange behaviour from side of bet-at-home.

I made deposit of 8000 eur and won little over 2000 eur. So i got little over 10000 EUR on my account.

I hope that you can help me.

Best regards

bet-at-home Casino Complaints

  • 6 of 20 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,793 USD avg amount

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