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bet-at-home Casino

Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 41 reviews
6/10
41 reviews
Complaint Response 23 complaints
3 days avg. 23 complaints

AskGamblers Quick Overview

Editor's View

DISCLAIMER: The casino review of bet-at-home was written when casino games were available on the website. Because that is no longer the case, the information below may not be relevant. For players who still want to join, bet-at-home Sportsbook remains fully operational.

bet-at-home casino is an online casino that combines an easy-to-use interface with a relaxed, carefree attitude. The site contains the entire library of games from NetEnt, a company that has played a major role in the modernisation of the online video slot. bet-at-home is licenced and regulated by the UK Gambling Commission.

What we like
  • Live chat is available 24/7
  • Approved by eCOGRA
  • Mobile gaming an option
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


bet-at-home Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.bet-at-home.com
Established
1999
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Slovenian, Croatian, Polish
Casino Type
Instant Play, Mobile, Sports

Restricted Countries

Due to legal stipulations, he list of restricted countries is rather long at bet-at-home casino. In fact, the casino accepts players only from Croatia, Cyprus, Finland, Austria, Ireland, Liechtenstein, and Slovenia. The full list of restricted countries is available under the 'More casino details' tab.

Virtual Games

Like all NetEnt casinos, bet-at-home has one of the most interesting and diverse catalogues of instant casino games. Their slots are particularly impressive since they combine the hassle-free Flash interface with some of the most intricate rules and themes around. Among their most popular games are Jack Hammer slot, Gonzo's Quest slot, Mythic Maiden slot, Starburst slot, and Egyptian Heroes slot. Each game comes with at least one bonus feature, but many have multiple.

bet-at-home also features a wide variety of virtual table games. If you enjoy blackjack, baccarat, and roulette, bet-at-home has a number of different variants to ensure that you can play the way the exact way you want to. Other games include Hi-Lo and Hi-Lo Switch, Progressive Caribbean Stud Poker, Let It Ride, red dog, and a few other casino pokers.

Unfortunately video poker players do not have as many games to choose from at bet-at-home. They feature a total of 4 actual variants: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. These can be played in both single- and multi-hand denominations. Although these are some of the most popular variants, bet-at-home does not offer any bonus-based video poker games.

Live Games

bet-at-home strives to offer the complete casino package, so they have included a live games lounge in addition to their main casino. You can simply log in with your same username and password that you use in the NetEnt casino and play blackjack, roulette, or baccarat with any of the bet-at-home dealers. Since all the action is streamed directly to your computer through their webcam, the live casino has the same interactivity and fun pace that an in-person casino table game offers.

Support

Should you encounter any issues while playing, or if you just have a question or comment for the casino, you can contact bet-at-home 24/7 through a variety of methods. For most players, live chat is the best solution since it is free, fast, and convenient. If you would prefer to speak with a person instead, you can give the casino a call via their tolled international number. You can also send them an email and expect a reply within 24 business hours.

Security and Fairness

bet-at-home understands that the Web can be a dangerous place if handled improperly. To secure all players, they have installed SSL encryption on their networks. Because you'll need to send in various personal or financial information to deposit into, play, and withdraw from bet-at-home, the SSL security protocol is put into place to ensure that no one will be able to steal your data.

bet-at-home also believes in fair game. Since they use NetEnt software to entertain their players, true fairness is guaranteed by the TST audits that NetEnt themselves has conducted on a regular basis. The live games section is also guaranteed fair; all the action is delivered in real-time over webcam. The casino has an eCOGRA Seal of Approval.

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Complaints

Read the complaints other players have left for bet-at-home Casino. Learn more about complaints.

Show all complaints
bet-at -home Casino - Blocked account without explanation after withdraw and verification
Dear AskGamblers,

I have a problem with Bet-at-Home( in future reference BAH ), they completely shut me down.

Before 11 days I played Reload Bonus (which they send me on email) and I won some money, exactly 1013 Euro.I played slots, my favourite Jack Hammer.
Before 8 days, collected all requested documents and sent them to BAH, also uploaded them. (my id, bill and screenshot of Neteller)
A day after I got email from BAH where they request from me new photo of bill and ID. I did not understand what is wrong with already-sent photos, so I contacted live support on BAH.That was their response: "yes, we have received your documents and I will have to contact the responsible department about it and we will get back to you via e-mail".
Only one day after, before 6 days, without any explanations and proofs I got this email:
"Hello XXX,
Thank you for your enquiry.

We would like to inform you, however, that due to a decision of our security department your account was locked and will not be unlocked. Please note that, according to our general terms and conditions, bet-at-home reserves the right to close an account at its discretion or to unilaterally set game or winning limits, or to completely or partially exclude the player from products or services.

Your account will remain closed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further."

I was shocked, did not know what I did wrong. After checking bonus terms again and I am sure that I played by their terms.
When I try to contact them on live chat - they immediatelly ban me from chat( "You have been banned from the chat." )

Can not believed that casino can act like this, can stole my money without any explanations, after I deposited few times for a couple of years (I made my account long time ago on BAH) and have all trust in it.
I hope this is some bad joke or a mistake from there side, because I did nothing wrong.
I am so confused, sad and dissapointed.

Please help confused, sad and dissapointed player to get money back.
staus Unresolved
€1013
bet-at-home Casino - Account closed and £6,000 confiscated without any further explanation
Dear Ask Gamblers, On Friday 23 March 2018 I registered an account with Bet-At-Home.com and I deposited £100 and £126 with my Neteller account. I won and have a current balance of £6,000 in my account. When I attempted to make a withdrawal it stated that I am unable to make a withdrawal. When I chatted to support they asked me to send in verification documents which I duly complied and sent. On 24 March 2018 at 08:17am I received this email from bet-at-home.com - Hello Qaisar, Thank you for sending us your documents. So that we can verify your betting account, we kindly request that you send us the following: A new, high-quality photograph of you holding your ID in your hand, close to your face. A high-quality picture of a proof of address which you have recently received via post, rather than one you have printed out. Acceptable documents include a phone, internet, or electricity bill. Please ensure that all details, corners, and edges of your document can clearly be seen. You can either attach your pictures to an e-mail to [email protected] or upload them directly in your betting account: Upload documents from a PC Upload documents from a mobile device Once we have received your files, we will normally process them within 24 hours and contact you once your account has been successfully verified. We thank you for your cooperation and are looking forward to hearing from you soon. Have a great weekend! Best regards, Your bet-at-home.com team [email protected] https://uk.bet-at-home.com I duly complied with this request and sent them a high quality pictures of me holding the front and back of my drivers licence as well as a picture of my Gas utility bill. Then on the same day of 24/03/2018 at 13:47 I have received this email - Hello Qaisar, Thank you for contacting us earlier today. We would like to inform you that due to irregularities with your documents, your account has been closed. Since you breached our General Terms and Conditions, your account will remain closed and your funds will not be reimbursed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further. We wish you all the best for your future. Best regards, Your bet-at-home.com team [email protected] https://uk.bet-at-home.com I tried to go over on to live chat for them to explain what has been the problem, the support named William closed the chat without any reply and when I tried going back on chat it states that 'You are banned from the chat'. This is something that I have never experienced in my whole life and I am mentally devastated thinking that they have just conned me of my legitimate winnings without any evidence of any wrong doing. They have just made up an issue with no grounds and closed my account so they do not have to pay out my winnings. For the convenience of Ask Gamblers I will be attaching all my documentations to this complaint as well as sending all the relevant details to the UKGC - UK Gambling Commission for an in depth investigation to be undertaken on this company. This sort of behavior shall not be tolerated. Thank you
staus Rejected
£6000
bet-at-home Casino - Confiscated my winnings without any further explanations
Hello. I wanted to describe my story of attempting to steal money by Bet-At-Home. I deposited funds again a dozen days ago due to the received news about the reload promotion to 400PLN. I made a deposit, I received this bonus and slowly turned it around. After the trading, I decided to spend part of the winnings and ordered a payout. After a few hours I received an e-mail requesting scans of the proof and house bill for verification, which I quickly sent. After the next few hours, I was asked to send an invoice in paper form (the previous one was JPG by e-mail) and a photo of me with proof. Despite the huge surprise with this second request, I made such a photograph and sent it because it is a large amount of money, but I asked for explanations on what basis my personal photos are demanded. Because the company sent me a link saying that they could only request "documents" and "information" from clients, I did not give up and I firmly demanded provisions in the regulations that I accepted, allowing them to ask for my photos. I did not receive this information but strange things started to happen - first I was asked for another paper bill without explaining why and after sending the second bill I received a message that my account is closed and the payment will not be carried out. The company Bet-At-Home does not respond to emails so far, attempts to explain in the chat initially resulted in multiple disconnections after entering my data in the form, and today I was told that I broke the rules. I asked for the point in the regulations, which I may have unconsciously violated, but the company will not give me more information because they do not and that’s it. I have read many times today the general rules and regulations of the offer in which I participated and I am sure that I have not broken a single point. The company just wants to rob my 1000eur. How to recover my money and where to seek help. Thank you in advance.
staus Unresolved
€1000
bet-at-home Casino - Account and €12,572 winnings locked without any explanation
I was a customer of bet at home casino since June of 2016 and before Christmas on December they emailed me their Christmas promotion for which i made my deposit on 20/12.I played my favorite video slots and i was lucky enough to win 12572 euros.i asked to withdraw a part of my winnings and in order to process my withdrawal they asked me to send them a copy of ID,passport or driving license.Just after i read the email i used their webpage and i uploaded them my identity card both sides and with all four corners visible following the instructions of the email.One day later i received an email from the casino that my account was successfully verified and after that at the same day i received another email asking me for a copy of a utility bill as long as with a picture of me holding my identity card next to my face.I sent them both with an email.Afterwards they told me to send them my utility bill in a better quality photo.I took a new photo with better quality and i emailed it again.Then next time i tried to log in my account out of the sudden i received a message that my account is locked.I contacted them using live chat and they told me that they had no further information for me.After they closed the chat they sent me an email saying that my betting account is locked and will not be opened again and that bet at home reserve the right to close my betting account at its sole discretion based on the terms.this email also said that the agreement between me and the casino is terminated and that their customer service can no longer provide me support.I emailed their verification department asking to inform me what happened, to give me details and why they took that decision but unfortunately i never took a reply.It is obvious that the casino does not want to pay my winnings that is why they closed my account without a reason and without providing details and information for this unfair decision .They generally said at their last email that their terms give them the right to lock my account without any excuse but i honestly never acted against any of the terms.I am totally disappointed from their unfair behavior and from the fact this casino never gave me a reason why they closed my account.When a player happens to win they do not pay by just saying that the terms gives us the right to lock your account,so simple.I hope that someone will reply from their verification department and will provide detailed information regarding my account.
staus Unresolved
€12572

Complaint Statistics

Resolved 6
Avg. Amount $ 2,792
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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Top reviews from our players

The fairest bonus conditions I have yet seen, swift payout, enormous choice of games --- also very good for sports betting

There is nearly nothing I could mention here. The only flaw is that bonuses are advertised, which cannot be taken anymore.

Inactive user
10/10

Bet at Home Casino is a reliable operator of online entertainment that offers the best NetEnt video slots. In fact, the entire collection of their games here you can enjoy a safe and user-friendly interface. Players from countries where online gambling is legal here can spend a quality time. Casino is licensed by the Maltese authorities, so that it adheres to the highest safety standards. Casino is open to players from many countries of the world. The real challenge in the games developed by NetEnt is the possibility that players compete for the most lucrative progressive jackpots, which are spread all over the internet and where competition is very strong, but the happiest player will win a real treasure. I often hang out with the casino, however, spend more time in their betting site, which is one of the best.

Even without progressive jackpot games such as: Bloodsuckers, Jack Hammer, Gonzo's Quest and Starburst deserved special respect. Available through Flash technologies are considered, these games you can play on your mobile devices. Choosing a virtual table games includes Hi-Lo and Hi-Lo Switch, Progressive Caribbean Stud Poker, Let It Ride and Red Dog. The main attraction of the fans of this kind of games is Bet at Home Live Casino, where you can compete against a live dealer. Players can also enjoy blackjack, roulette and copper, the interface that faithfully captures the very essence of traditional casinos. Selection of video poker games is not large, but includes classic games like Jacks or Better, Deuces Wild, Joker Wild and All American Poker. Last game I played here was Roulette, and there I lost about € 70 for ten minutes. Since then I am very careful with table games in the Bet At Home casino.

Bet at Home Casino welcomes new members bonuses and cash prizes of up to free spins. These benefits are in regular offer, through weekly and monthly campaign. Online Casino has a great loyalty scheme that motivates and rewards the best players. Deposits and withdrawals you can do via Neteller, Visa, Western Union, Moneybookers, Maestro, Bank transfer, WebMoney. The waiting time for e of monetary amounts to less than 24 hours, while for bank transfer and credit cards should be up to five days. Limit for withdrawing money in the Bet at Home Casino is high and amounts to € 100,000 per week. Customer support is available 24/7 via live chat, e-mail and phone. In the beginning I used Skrill, but in the last two years for deposit taking only Neteller. Simply, Neteller is the most reliable method of payment and will remain so until further notice. Excellent casino, worth trying!

NetEnt games are pretty much ubiquitous amongst on-line casinos these days but it's rare to find a casino like this which offers NetEnt slots and game exclusively. NetEnt do make quite a few of my favorite games but they have also created way too many low variance poorly paying slots over the last few years and so I'm really not excited by the prospect of having only their games to choose from at any casino.

It's a shame in some ways as the Bet-At-Home website is nicely designed and their support have proved to be extremely helpful when I have spoken with them in the past. They also have a sportsbook and betting exchange linked to their site which aren't of much interest to me but nevertheless give you a sense that this is a thoroughly professional operation.

I haven't made all that many withdrawals at this casino, perhaps just three or four times but they have all been processed in around 24 hours which isn't the best around these days but still reasonably competitive.

As mentioned previously the game selection here is pretty poor and it's difficult to recommend this casino when there are so many others that offer all of the games available here as well as hundreds more from a range of different developers.

When I joined I received a 200% welcome bonus however I notice that offer has been discontinued and the new promotion is a basic 100% match with 40x wagering. That's not terrible by any means and it might still be worth signing up at this casino to take advantage of the deal if your after a little extra playtime one night, but all things considered this is a very average on-line casino in most respects and I do struggle to find reasons to go back and play there again now.

They have a good range of slots. The sportbet is not too bad (not as good as bet 365).

They gave me a bonus and then I could not transfer my money anymore, but I did not opted for this bonus... that's not very fair. In the live chat they told me that I could remove this bonus if I did ask them, but of course it was too late... I really don't like it. I think that it is not serious... Its just my point of vue, but I play since 10 years, and usually, when I see this kind of practices, I run away...

Inactive user
10/10

Bet At Home is a well known brand in the world of online gambling, in addition to the casino and betting stands out, which is one of the most trusted betting houses in all the leading gambling websites. Here you can bet on soccer games and play roulette, or a video slot with equal pleasure and confidence. We will now talk about the betting and poker room because the subject of this review is the only casino that offers a complete NetEnt offer, which is regularly updated with free spins and bonus promotions. For the countries of former Yugoslavia, this is one of the leading gambling house, I believe that is so in your country.

At the casino I am registered since 2006, that means that I Bet At Home casino active for nine years, and knowing that the casino is started online in 2005, then it's clear that my experience with Bet At Home brand relevant. For the 10 years until the expression is totally came German quality and European specificity. This is one of those places where once you start it's hard to control your money and emotions, because of caution before you go with your roulette or one of the many slot machines. On Bet At Home I am withdraw more than 2000 € and never had a problem when it comes to withdraw.

After verification of the account, the rest is classic. Games that usually play as The Invisible Man and Aliens slot, although playing lately and new slot Dazzle me because it is very interesting, try it and you will realize why. When I talk about payment options, this is my favorite Neteller, although in the beginning was quite active Skrill when I made the deposit. Today I do it solely through Neteller account and I am very pleased with the results, because the money in my account is always available within 48 hours maximum. Excellent casino, and especially I like because it has the support of the Croatian language that I understand perfectly.

This casino is famous all over the world and mostly because of their sportsbook. My opinion is that this sportsbook isn’t so good and I don’t see why people love it, maybe it is because of a great marketing or something else. But I won’t talk about bet at home company in general I will talk only about casino.

I love their very serious and professional look. Without a lot of details which are often unnecessarily.First time when I played here I use their bonus of 100% on first deposit. That wasn’t deposit because I had money on my sportsbook account but if you transfer from sportsbook to casino that count too and I start playing here. If I remember correct wagering requirements were 25 times and I knew that is a lot of spinning and I didn’t have other choice, so I start looking for game which can bring me money. So I started with some next gen slots like Medusa, 300 shields and Psycho. I must admit that I loved those slots but they didn’t pay off. I lost almost all my money and than I returned to old good NetEnt games. I return a little money on boom brothers but then I lost all on Gonzo’s quest.

After that I played here only few times but enough to know that playing here is very pleasant, site and games working without any mistake.

They surprised me with one free spin every day : ). That is interesting and I think unique promotion. I receive e mail maybe one month ago and they told me that on some new slot I will have every day one free spin. I was entering few days and I didn’t won anything of course then I lost track of that bonus and I didn’t use it but it was interesting. I am aware that you almost can’t do anything with that but it is cute : )

My experience with this casino is great, every time when I played here I had great time, it was interesting and I can’t tell anything bad for this casino. General impression is good, 7 stars from me.

- Super fast withdrawal to skrill :) took under 1 hour

- Live support fast and clear

- Good casino bonus with option to cash out own money before wagering is over

Casino games didn't run super smooth but good enough to play.

This particular casino is powered by several providers like NetEnt, Ash Gaming, NextGen Gaming. This casino has been around for quite some time so there is no doubt that it is not reliable and seeing NetEnt as one of the providers made me wanna try it myself. After having a look at their site which I wasn't impressed by I signed up.

After seeing their promotions and offers on them I decided to pass and just deposit 20$. Also they have mobile play available and instant play as well, I personally went with instant game and I choose Go Bananas as a slot to play. I enjoyed playing this slot as I always do since in the first 20 minutes it was really generous to me where with my initial start I had 40$ with 0.40$ per spin bets. So I continued playing this game for 3 hours straight I kept gaining and losing money. At a point I was brought down to only 10$ I had no idea whether to continue or try to switch games, but I continued and I was lucky since in the next 20 spins I managed to hit two wild monkeys several times for a really good payout. At the end I had 45$ and then I decided to switch slots. So I decided to play Attraction a slot that I recently discovered so I wanted to give it a try once more. But after 15 minutes I saw that it was a mistake since my balance was cut in half. So I decided to just leave the remaining money on my balance and come tomorrow with hope that I would be more lucky.

Overall this is a really good casino but it doesn't have that much of a slot selection, I thought it would have more. Their support is nice but it took some time while someone answered my question. Would tell you to try out this casino. 7/10

One of the oldest and most known casinos among all. Bet at home is licensed by the Malta and have been established for more than 10 years now and that is why they are one of the biggest casinos. Taking games from the Netent and a lot of other software’s too. Big variety of slot games and fast games. It has been more than 2 years when I had created an account on this casino and since then I have played here a lot of times. Always giving exciting bonus offers for us.

This site is mainly known and used for sports betting but I only do casino gambling. I deposited 50 and got straight to the action. Started with the Wish Master slot. Was betting the lowest and got the fire (wild) in the 4th spin and the streak continued like this for some time and my balance was 75 in just a couple of hours. I decided to stop at 150. And as soon as I hit that I took out the money but left 30 in the casino account to play again. Now I only play table games here because I have played almost net ent slots here and now like playing roulette more than anything. I have had the most wins form this casino only and it is best casino and I always prefer this one I want to play Netent games.

Then started with Lost Island. Here I got a lot of free spins. And I like how the screen shows congratulations you have won this much free spins. I have made around 5 withdrawals from this casino and I am a regular player here but would really like some MG games here too then I think this casino would be complete and incomparable.

They have fast games, fast withdrawals, and good bonuses and are fair. I think this is the right place for all gamblers and this casino is a 10 for me.

This is casino on which a played a lot and when I say a lot it means a few years constantly and I had some good and bad experience. I opened account here becouse they are famous betting site and they offered a lot of no deposit bonuses (voucher codes) in my country. After I opened account on sportsbook I was curious and I go on casino.

At first look this is great casino and I was fascinated, I was looking at all that games, a lot of slots, table games, action games and I was like a kid in toy store, I just want to try it all, another great thing is that they offer customer support on my language . And I had begginers luck. I was playing blackjack and I started with 6 or something like that euros and I win a lot, about 150. Then I decide to play roulette (and my begginers luck was dissapier haha ). I was readng about sistem which is forbiden to play in land based casinos where betting on red or black and duble up your bet when you lose. But I must tell you that system sucks. I had 150e and I started with 1 e.

At first it was great, slowly I was growing and make plus of 20 euros than I got into black series. Beilieved or not ball dropped 7 times in a row on black. I lost about 130euros. So is it bad luck or system just recognize my play and took my money I don't know but this is suspicious for me. Of course maybe this is just way which casino protect themselfs but it hurt me, just to be clear I don't blame casino becouse I on some level tryed to cheat them. After that I never tryed this system on any other casino and maybe other caino will let me play like that. I'll never know :D

I must say some bad things about instant games. They are everywhere. you can find it in corner of lobby, anouther game or on start page of casino and they are so annoying. They practicaly call you to bet and I never won anything on them. So without this games this casino would be much much better.

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