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bet-at-home Casino - Closed account but 'forgot' to refund my deposit

UNRESOLVED
Complaint Info
Disputed casino bet-at-home Casino
Reason Refund declined
Amount € 300
alex87 Slovakia Message
Posted on November 21, 2018

Hello,

It is quite shocking to me, why did Bet-at-home closed my account and even though I did send everything they requested (ID, then later on even selfie with ID). They did thank for the ID, and accepted it, they did unlock my account. Later I did try to log in to find out, that my account is locked. I will not copy their reply yet, since emails could be confidential, but they simply told me, that the contract is off and they will not help me anymore. It would be okay, why not, there is plenty of gaming options elsewhere, but They forgot to pay back my deposit. I am talking about 300 EUR here. So I would like to get my money back. I did never receive payout from there, never had luck to win anything, always just losing money. And when I want my own deposit back, they are doing this rough behavior.
Thank you.

Alexander

bet-at-home Casino Complaints

  • 6 of 20 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,793 USD avg amount

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