Slotman Casino

Account closed without explanation

€200

I made 2 withdrawals (1095e & 2137e) and they declined the first and the last. Now i cannot login to my account due to disabled account to make the withdrawal of 1095e again. And they wont let me login to my account so i could show me transaction history and say they have no obligations to tell me why. Am i able to get this money?

My withdrawal(100€) was approved on August 19 but I have not yet received the money. I used rapid transfer to cashout my money.
I have asked during the chat why I have not received my money and they always say that another department is currently involved in the case.
17 days have passed and nothing has happened and I have not received any information at all.
How long do I still have to wait for something to really be done about it?

I didn't get my money

Need help with their absurd verification process

€100

Hello, I need help with verification. The casino doesn 't answer me and I don 't know what to do. I didn 't break casino rules. I sent them a lot of personal documents. In the first letter for verification, I sent a passport photo, a utility bill, a screenshot of the Skrill account and a selfie.

After, the casino requested a serious document. They asked for my bank statement in PDF format for the last 3 months. I sent this document.

The third request from the casino was very strange. Casino staff asked for a selfie with a closed eye. It 's extremely unpleasant, but I did it. It degrades my human dignity. Casino staff seem to be mocking me. I sent the photo on March 20.

I 've met all the casino requirements. Despite this, I did not receive casino approval to withdraw funds. Moreover, they ignore me. I believe the casino should meet its obligations and pay my €942 winnings.

Fast CASHOUT advert is FALSE

€942

Casino keeps delaying payment, they also cancelled my withdrawal 2 times, saying it was technical difficulties.
Then send a letter saying it will be up to 7 days before my withdrawal is processed, and this is 4 days after I made the withdrawal.
And since they brag on their site that "FAST CASHOUT
We have the fastest withdrawals in the market. Check it out for yourself" I feel I need to make a complaint so users stay away from this lying casino.

kr10,500

Slotman Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $475

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

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Player Rating

8.5/10 ● 54 reviews

Top reviews from our players

Alena.ine

9/10

Nice one! Starting from platform and ending promotions - all is good! Liked that there are daily bonuses and other promotions especially cashback 20% on slots. Big enough variety of games: slots, live casino, table and BITCOIN games!!!!! Most of slots are available in demo-like! Many E-wallet payment and withdrawal methods - like!

FRIDECto

8/10

One thing that most casinos don't have is that the verification process here takes less time than I thought it would, on some sites it can take up to 10 days. The site's bonuses are varied and I like that a lot. My withdrawals and deposits went smoothly. Thank you very much.

Customer representative employees need to be given a good orientation, I don't want to talk to a robot. It is very important that the person in front of me gives clear answers to my questions.

Overall a nice casino that I can recommend

Olek7fg1

8/10

I have checked many popular casinos and have found the Slotman.
Very modern design, many types of different games, good welcome bonuses.
Payments could be faster, but overall impression is positive

CaidenEssence

7/10

I had a great experience with this casino. The loyalty bonus system was impressive, and they offered a diverse range of intriguing games. The overall process was quite swift.

The absence of tournaments and competitive events involving other players. The chat support is unhelpful, often resorting to copying and pasting information from the terms and not effectively communicating with you.

Hi CaidenEssence! We appreciate your feedback! We will improve our gameplay as well as our support! If you need any help, you can write to us at [email protected]! Kind regards, Support Slotman

Slotman Casino 2 years ago

PeterLetta

7/10

Having explored over half of the popular casinos, I firmly believe that Slotman can compete with the best in the industry. The bonuses they offer are transparent and equitable, and the verification process was surprisingly swift for me, completed within 20 minutes. Moreover, the most significant aspect is their incredibly rapid Mifinity cashouts, processed within minutes, regardless of the time. I truly appreciate their efficient and laid-back approach to handling transactions.

The chat support was unhelpful, resorting to copying and pasting from the terms instead of engaging in proper communication. I had an unpleasant experience interacting with them as they failed to provide clear explanations and showed no willingness to go the extra mile to assist me.

Hello PeterLetta! Thank you for your honest review! We are very happy that you like our casino! We will try to improve our support for you! Kind regards, Support Slotman

Slotman Casino 2 years ago

michellewinter680

7/10

Comfortable support (Helped me a lot with my problems and kept the conversation going on different topics). Also, pretty interesting interface of the website. It was comfortable to play there.

Lengthy verification, All the documents were uploaded correctly, but it took a lot of time to finally verify me. Also had some deposit problems, support helped me, but it also took a plenty of time.

Hi michellewinter680! Thanks for your feedback! We are glad you enjoyed your stay with us! We will try to improve the process of account verification as well as deposits! Kind regards, Support Slotman

Slotman Casino 3 years ago

allegator999

8/10

Hello! About 1 year l know Slotman. I think that many people speak badly about online casinos, because got into a scam. But I will say that I singled out 3 casinos for myself, from which I withdrew money. In the first place put Slotman. Withdrawal works, as does support. Site work 24/7. Thank you

Hi allegator999, We really appreciate it! We do our best for you! Kind regards, Support Slotman

Slotman Casino 3 years ago

Karman

10/10

It was nice to play here and the customer service in the chat service was nice and understanding. The games are good and there are enough of them. tThe sites are great. I wish everyone good luck in the game.

Hi Karman! Thank you for your review! We really appreciate it cause we do our best to make your experience excellent. Kind regards, Slotman Support

Slotman Casino 3 years ago

Buddie

10/10

Good looking and greatly optimized website. Played for a while with my first deposit and had no issues at all. Everything worked fast and smooth. Many deposit methods available, including BTC, which is great. Withdrew my winnings quite fast as well. Can’t say anything bad about that casino, like it!

Hi Buddie! We are glad that you like everything with us. We try to be the best for you! Kind regards, Support Slotman

Slotman Casino 3 years ago

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