Complaint #15 Slotman Casino

Account closed without explanation

By hessuhopo2

5 years ago

I made 2 withdrawals (1095e & 2137e) and they declined the first and the last. Now i cannot login to my account due to disabled account to make the withdrawal of 1095e again. And they wont let me login to my account so i could show me transaction history and say they have no obligations to tell me why. Am i able to get this money?

Disputed Casino Slotman Casino

Reason Refund declined

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Slotman Casino management acted in accordance with their Terms and Conditions. Player's withdraw of 1095e was returned to player's account and he continue to play.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

5 years ago

Dear Slotman Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Slotman Casino

• Representative

5 years ago

Dear HESSUHOPO2,

Please note that during the period from October 17, 2020 01:00:08 UTC to October 17, 2020 10:38:56 UTC, you had a game session.
At the time of October 17, 2020 10:38:56 UTC, the amount of EUR 2137 remained in your balance, which you successfully received.

Best Regards,
Slotman Team

hessuhopo2

5 years ago

No i did not played off my funds nor cancelled the payments. Would i be here if i did so? I just want my 1095 money that i withdrawaled and did not receive until they closed my account.

Slotman Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $475

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Slotman Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

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