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Slotman Casino - I didn't get my money

RESOLVED

Complaint Info

Disputed casino

Slotman Casino

Amount

€ 100

Posted on September 8, 2020

My withdrawal(100€) was approved on August 19 but I have not yet received the money. I used rapid transfer to cashout my money.
I have asked during the chat why I have not received my money and they always say that another department is currently involved in the case.
17 days have passed and nothing has happened and I have not received any information at all.
How long do I still have to wait for something to really be done about it?

Posted on September 8, 2020

Hello LIIMAJOONAS1,

First of all, I am very sorry that this situation happened.
I understand your feelings, I would also be upset if I were you.
I want to assure that all our team knows about this case and each of us is trying to help in its elimination. We sent a request to the payment provider to find out the reason why you didn't receive your withdrawal. This situation is of high priority. We hope to resolve it soon.
Thank you for understanding!

Best Regards,
Slotman Team

Posted on September 8, 2020

So after this post you sent request payment provider 🙄 Maybe better late than never. I hope you get an answer sooner than you took the time to ask

Posted on September 9, 2020

Dear LIIMAJOONAS1,

We have previously sent a request to the payment provider to find out the reason for the unsuccessful payment. All this time we were waiting for an answer and every time we asked them about the progress.
Finally, we received a response from them that there was a technical failure and the payment was returned to the your account balance.
The support team informed you that you need to reissue the payment.
Your new withdrawal request is successful at the moment. Please confirm that you received it.

Once again, we apologize for the inconvenience.

Best Regards,
Slotman Team

Posted on September 9, 2020

The money had been returned to my account and I made the withdrawal and it has been approved. Thank you!

AskGamblers
Posted on September 9, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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