Complaint #4 Slotman Casino

Need help with their absurd verification process

By dzmitry111

6 years ago

Hello, I need help with verification. The casino doesn 't answer me and I don 't know what to do. I didn 't break casino rules. I sent them a lot of personal documents. In the first letter for verification, I sent a passport photo, a utility bill, a screenshot of the Skrill account and a selfie.

After, the casino requested a serious document. They asked for my bank statement in PDF format for the last 3 months. I sent this document.

The third request from the casino was very strange. Casino staff asked for a selfie with a closed eye. It 's extremely unpleasant, but I did it. It degrades my human dignity. Casino staff seem to be mocking me. I sent the photo on March 20.

I 've met all the casino requirements. Despite this, I did not receive casino approval to withdraw funds. Moreover, they ignore me. I believe the casino should meet its obligations and pay my €942 winnings.

Disputed Casino Slotman Casino

Reason Verification issues

Amount €942

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dzmitry111

6 years ago

I was able to withdraw funds, thank you.

Slotman Casino

• Representative

6 years ago

Dear @DZMITRY111,

Your account verification has been successfully completed.
Please, make a withdrawal.

Best regards,
Slotman support team

dzmitry111

6 years ago

Hi. I provided the necessary documents at the casino. Thanks for waiting.

Slotman Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $475

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

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