Complaint #4 Slotman Casino

Need help with their absurd verification process

By dzmitry111

6 years ago

Hello, I need help with verification. The casino doesn 't answer me and I don 't know what to do. I didn 't break casino rules. I sent them a lot of personal documents. In the first letter for verification, I sent a passport photo, a utility bill, a screenshot of the Skrill account and a selfie.

After, the casino requested a serious document. They asked for my bank statement in PDF format for the last 3 months. I sent this document.

The third request from the casino was very strange. Casino staff asked for a selfie with a closed eye. It 's extremely unpleasant, but I did it. It degrades my human dignity. Casino staff seem to be mocking me. I sent the photo on March 20.

I 've met all the casino requirements. Despite this, I did not receive casino approval to withdraw funds. Moreover, they ignore me. I believe the casino should meet its obligations and pay my €942 winnings.

Disputed Casino Slotman Casino

Reason Verification issues

Amount €942

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dzmitry111

6 years ago

I was able to withdraw funds, thank you.

Slotman Casino

• Representative

6 years ago

Dear @DZMITRY111,

Your account verification has been successfully completed.
Please, make a withdrawal.

Best regards,
Slotman support team

dzmitry111

6 years ago

Hi. I provided the necessary documents at the casino. Thanks for waiting.

Slotman Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $475

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Slotman Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Slotman Casino Complaints

See all complaints for this casino

My deposit is not showing up for a long time

I have bank transferred this casino 200 and I have asked them why it takes so long for them to approve it.

They always tell me that the issue is getting resolved. The issue is not getting resolved, they are not updating me about anything I have sent them proof of payment twice. None of them seem to know what their doing.

I would appreciate some help thanks.

Resolved

€200

Account closed without explanation

I made 2 withdrawals (1095e & 2137e) and they declined the first and the last. Now i cannot login to my account due to disabled account to make the withdrawal of 1095e again. And they wont let me login to my account so i could show me transaction history and say they have no obligations to tell me why. Am i able to get this money?

Resolved

I didn't get my money

My withdrawal(100€) was approved on August 19 but I have not yet received the money. I used rapid transfer to cashout my money.
I have asked during the chat why I have not received my money and they always say that another department is currently involved in the case.
17 days have passed and nothing has happened and I have not received any information at all.
How long do I still have to wait for something to really be done about it?

Resolved

€100

Fast CASHOUT advert is FALSE

Casino keeps delaying payment, they also cancelled my withdrawal 2 times, saying it was technical difficulties.
Then send a letter saying it will be up to 7 days before my withdrawal is processed, and this is 4 days after I made the withdrawal.
And since they brag on their site that "FAST CASHOUT
We have the fastest withdrawals in the market. Check it out for yourself" I feel I need to make a complaint so users stay away from this lying casino.

Resolved

kr10,500