Hello, I need help with verification. The casino doesn 't answer me and I don 't know what to do. I didn 't break casino rules. I sent them a lot of personal documents. In the first letter for verification, I sent a passport photo, a utility bill, a screenshot of the Skrill account and a selfie.
After, the casino requested a serious document. They asked for my bank statement in PDF format for the last 3 months. I sent this document.
The third request from the casino was very strange. Casino staff asked for a selfie with a closed eye. It 's extremely unpleasant, but I did it. It degrades my human dignity. Casino staff seem to be mocking me. I sent the photo on March 20.
I 've met all the casino requirements. Despite this, I did not receive casino approval to withdraw funds. Moreover, they ignore me. I believe the casino should meet its obligations and pay my €942 winnings.