Winz.io Casino

Winz.io Casino - Deposit not credited even after proving transaction successful details

$116

Dear Askgambler Team,

I deposited 4500 INR using UPI transfer on winz.io casino on 02/04/2025 and still till the date my deposit is not reflected in my game account.

Firstly I was told to wait for few days to deposit get credited and the support team has closed my deposit ticket twice even though my issue was unresolved. I am contacting daily basis to I was told to wait only.

Today support team told me that deposit is showing rejected in their system however transaction is successfully completed from my side. I had taken help of my bank customer support helpline and the bank confirmed me that the transaction was successful and settled immediately without any issues. My payment provider app has given more brief information about the receiver bank account including name, date, transaction status, amount, receiver bank account holder name, receiver bank account holder name etc.

However my request is being ignored and the support team closing my ticket without my consent.

Hereby I request you to kindly investigate the issue and help me to receive my deposit.

Winz.io Casino - Unfairly confiscated my winnings and closed account after approval

₹4500

Complaint Summary:

I won 35 LTC (€2700) on Winz.io’s "Wheel of Winz" bonus game and was assured in chat that the winnings were legitimate and withdrawable. However, upon attempting to withdraw, the casino closed my account and falsely claimed my documents were forged—despite accepting them just minutes before.

Detailed Timeline of Events:

1. Bonus Request & Verification:

I initially deposited and did not receive the bonus because I was using a Swedish VPN.

The casino requested proof of address, and I provided a bank statement and phone bill.

Winz.io approved my documents and credited me the bonus.

2. Winning the 35 LTC Bonus Prize:

I spun the "Wheel of Winz" and won 35 LTC (€2700).

Shocked, I immediately contacted support via live chat to confirm if it was really my money.

Support confirmed that my winnings were legitimate and that I only needed to wager my initial deposit (0.55 LTC) before withdrawing.

I asked again if I could withdraw after wagering, and support confirmed "YES."

3. Account Closure & Excuse of "Forged Documents":

After completing the required wagering, I attempted to withdraw my winnings.

Winz.io suddenly closed my account and falsely claimed my documents were "forged."

However, they had already accepted the SAME documents before adding the bonus.

After 300+ requests, they finally allowed me to send new verification documents.

I then submitted three different government-issued, watermarked documents proving my identity and address.

Winz.io ignored my new documents and refused to reconsider their decision.

4. Refusal to Provide Proof of Winnings & Chat Transcripts:

I requested my betting history, chat transcripts, and proof of winnings.

Winz.io has refused to provide any of this information—a clear attempt to cover up their actions.

Why This is Unfair & Needs to Be Investigated:

Winz.io accepted my documents, credited me the bonus, and confirmed in chat that I could withdraw.

They closed my account AFTER I won big, using "forged documents" as a false excuse.

They refuse to provide proof of my winnings or chat history, which raises serious concerns about transparency.

Other players need to be warned about this unfair treatment.

I kindly ask Askgamblers to investigate and help me retrieve my rightful winnings. I am also considering escalating this to the Curacao Gaming Authority and relevant consumer protection agencies.

Thank you for your help.

Rejected

€2700

Winz.io Casino - Withdrawal not getting processed

Winz Casino is not processing my withdrawal.

it’s been 24 hours now and they just keep saying the same thing over and over again. It’s a regular security check but I think they just don’t want to pay my withdrawal,

I’m reading online that this has happened to many other people too! Since I processed this withdrawal I’ve still been able to deposit into my account so they can take my money but won’t withdraw it’s really strange…. I asked them multiple times if anything was up with my account and they insisted my account if fine it was just a normal check but if that’s the case why is it taking so long to release my withdrawal…….

Every support rep I’ve spoken to won’t give me any details on why they are holding my funds they just keep saying it’s a decision by management I have to wait

Rejected

Winz.io Casino - Refuse to pay and deactivate my account

I have been playing in the casino for about half a month. The last time I deposited 2,000 USDT, when I won 10,000 USDT, the casino refused to pay me. I contacted the casino via email and told me that I need to provide information. I will provide all the relevant information. Later, the casino suspended my account and told me that I still need to wait. I have been waiting for a week, and now my email can no longer reply to me. I can only contact the casino customer service, but the customer service only repeatedly told me that I need to wait.

Winz.io Casino - Deposit never credited to my account

$10000

So three days ago I deposited money to my account, they have still not appeared inn my wallet. Every time I ask they say: We are working on it.

This should be fixed inn one day, the amount has left my bank, and should be inn theirs.

Also I have not received any daily and weekly xp, reekback for three days as well. Anyone have same problems?

Winz.io Casino - Closed account with 10k

Hi my Name is Christopher, I live in Canada and I am 18 years old. Two weeks ago my account was closed for no reason by the casino Winz.io, after a personal record win of 9,8 thousand dollars. Winz.io accuses me of mutli accounting (I have Only one account) which is not founded and when I ask, they wont provide proof or explain the situation further instead, I get the same message over and over again saying the décision is final and undisputable as If there were no place for mistakes in their organisation. What I Want, is my account to be returned or Only my money, that I needed. I tried cashing out multiple time after winning, they wouldnt let me until they closed my account. I find that very dishonest. I have never crossed any of the casino rules so i would appreciate my money to be returned, thanks. -Christopher

Winz.io Casino - Account ban for no reason

After seeing my friend gamble, I decide to try it for the first time too the next day in the morning. I created my first ever casino account on Stake, but unfortunately I could not deposit from my bank which is Desjardins. So I went to winz.io because I could deposit from Desjardins. I deposit around 270$ with 4 transfer of 70$-60$. I had fun with Dead or a Wild and luckily got 5196$ from this game. I tried to withdraw it and my withdraw was pending for 4 days. I woke up to a permaban account, without my money and a lot of false accusation. I’m accused of Multi accounting, collusion with other player and third party payment. I analyse their anti-fraud policy and I did none of what they accuse me, and when I contact them via email, I don’t have any answer from them or some useless message.

I was talking with the customer supports this whole time and I got a lot of help from them, they most likely told me that all I did was fair and that they don’t have further information.

I ask winz.io for proof of my accusation but they don’t seem to answer them. Please I need help, I want my money, it’s like my first big win ever and really want it.

Winz.io Casino - Crypto withdrawal missing for over 2 days

$5196

For over 2 days I have waited for my crypto withdrawal to reach my wallet. It is still stuck on "In progress". I have been told there are issues with the crypto payment processing, but for me as a player that is not important when I sign up for a casino that offers withdrawals within 24 hours, for crypto, promising instant withdrawals, and am still unable to get a withdrawal, one that is only around 60 euros. I have not gotten any compensation nor ETA on when it is gonna arrive, other than supposedly coming today, but it is already 7 pm my time, and am not expecting it to arrive today.

Winz.io Casino - Account Disabled due to abuse

$69.6

I had a very bad experience as a new customer of this site. I am a new player of this casino and participated in their no wagering free spins bonus as part of their promotion for first time users. At first, everything is running smooth as my deposits have been accepted. However, as soon as I finished playing my bonuses, they immediately disabled the account. I contacted support and they told me I need to perform KYC. I complied and gave all of the documents they need however, they still wouldn't allow me to play with my money. The support team said that I am doing a bonus abuse - this is a total mistake. I felt extremely confounded as I have no idea what or where I "abused" the bonus. I have read the entire T&C and so far with what I have read, does playing a bonus and winning 600 spins on it constitute the account to be disabled? They even sent me an email that I will no longer receive promotions, which I could care less since it is my first time playing with them. If they don't want to give out winnings from their promotions they should have just removed it. I was asking for specifics what "abuse" happened and their support said no information can be given at all and said that I will just be contacted by someone through email. The support even hinted "money laundering" but how would that even been possible if I am not even playing with my real money yet at all (I just literally played out the bonus spins yet)? I have no problems with KYC but in this case I felt like they just wanted my personal information. Please advise.

Unresolved

Complaint Statistics

Resolved 14

Avg. Amount $ 1,689

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Player rating

8.8/10 ● 158 reviews

Top reviews from our players

Sebastianx18

1/10

Fast withdrawals sometimes. 24/7 live chat. Slots and live game shows are available. Easy to navigate and request withdrawals. Nothing more to add here.

There are a lot of bad things about this casino. For example you can deposit thousands and thousands in a week and if you'll ask for a bonus they'll go ahead and say a bonus is not available. Cashback is never given, you have to be v.i.p. They want proof of everything and if not they won't payout. The worst thing about it is that they don't care if you lose they just want the money. The least they can do is offer cashback or bonuses. And even (on rare occasions) that they give you a bonus it's literally 20 free spins which 10-15 of those spins are zero winnings and you'll finish the spins with 10-30 cents winnings. Also, they require verification for each payment method that you use.

Astaroth

9/10

In terms of operations things don't get much better than Winz.io Casino is very impressive around smooth play, a huge selection of games, the website and gui interfaces are well coded, customer service is top class, and payment options are very flexible.

For my total satisfaction the issue involving card payments needs to be resolved I was basically forced to make a bank withdrawal recently and waited for feedback on the maintenance that was reported about the provider of payments just please get things fixed small detail really and I'll be happy to report back to my following thank you for your time.

Dear Astaroth, Thank you for the great review. Noted and appreciated! Unfortunately not always possible to withdraw to a bank card and that's why we offer bank withdrawals. Alternatively, I'd recommend trying deposits and cashouts with cryptocurrencies. It is fairly easy, and, as we have in-game currency conversion, you can deposit with USDT or BTC and play in NZD. Best Regards, Ronald

Winz.io Casino 2 years ago

LekoMaggot

10/10

I am a player at Winz.io for 2 years, and I really love a few things about this casino. First of all, I love no wagering free spins, and at Winz.io you can claim them every week just for making a small deposit. Also, whenever I request a withdrawal, I am receiving it within 30 minutes or so, even though I am not a VIP player. I will also mention the friendly customer support agents that, whenever I had a question regarding bonuses, they were very helpful. Lastly, I will mention that Winz.io has a sportsbook, which I occasionally use to place sports bets.

Personally, I don't see anything bad about Winz.io casino and I would recommend to everyone that loves to gamble with crypto. Also, I have never had an issue there of any kind, which is very important to me.

nightbro

3/10

Definitely not a bad casino. I like freespins without wagering, a large library of providers and games. intuitive navigation. There are tournaments and lotteries, which is also not bad

But there are big minuses, if you run into any problem, I feel sorry for you! because this is the only place where it's okay to turn off live chat))) very strange, but it is! I can already see a rep writing that there was a glitch on the site, it's not true! you turn off support a lot. After you email them, you'll get a standard unsubscribe and that's it too) wait until they're in the mood to respond to you.

Blackjax

10/10

Winz casino is undoubtedly the best casino out there. They have a huge slot catalogue that gives you more than 5000 games from 70+ slot providers.
The casino has a sportsbook as well where you can place bets on more than 20 sports with great odds. The casinos welcome package is unique as they give you wager free spins.
The casino gives you free spins twice a week and they are all wager free too.
The casino beats any other casino that boasts of fast payouts as they literally process payments under 5 minutes.
The casino has a great support staff who are at your service 24x7.
The casino also has a dedicated casino representative Zuri on our AG forum so if you have any questions please come to AG forum.

Dear Blackjax, Thank you so much for the kind words and your support. We work hard every day to make sure your experience is optimal and will keep doing so 24/7/365 :-) Best Regards, Ronald

Winz.io Casino 3 years ago

SlotsNinja

10/10

They have the fairest approach to bonusing ever! You do not need to wager any free spins winnings you get there. It's amazing! I am happy to see that there is sportsbook too.

There is no loyalty program to progress. I cannot add more here, since my experience was very good. Especially, I liked the speed they processed my withdrawal.

Finbritt

10/10

cool casino!!!!! deposited 2k - cashed out 5k in no time!!!! Huuuge selection of games, perfectly optimized for crypto, friendly VIP support!! keep it up guys, love ya!!!!

Nothing just nothing!!!!! I loved just everything about this casino and especially cash out time was under 10 minutes!!!!!!!!! Will definitely keep on playing here!!!!

OgoXz

10/10

This is the best online casino of all time I would say it’s better than any brick and mortar casino. Verification is smooth and seem less. Withdrawals are fast. The support staff are always helpful 24 h a day 7 days a week.
If you have any issues they do everything they can to help.

There’s no complaints here this is the best place to play hands down.
I cannot say anything bad about this place it’s the best.

Dear OGOXZ, Thank you, so much for your feedback! We are very happy you liked it and I will pass the compliments to the team. Warm Regards, Ronald Winz.io

Winz.io Casino 3 years ago

Gin

10/10

Very good game selection. Quick response from customer service.
Works technically well, clearly structured, good bonus program and fair bonus conditions.

Gin, thank you! We are trying to do exactly that and it will get even better! And by the way, we've just launched sportsbetting as well! Best Regards, Ronald Winz.io

Winz.io Casino 3 years ago

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