Winz.io Casino - Deposit never credited to my account

Dear @Jonbro,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Jonas,

We wish to inform you that transactions made via credit cards may experience a delay if initiated over the weekend.
Unfortunately, some payment providers only process transactions on business days. Our colleagues in the Financial Department are working diligently to resolve this issue as quickly as possible. However, we kindly request your patience as we need a bit more time.

Despite the fact that the deposit amount isn't on your account yet, the Bronze Wheel of Winz was credited to cheer your waiting up.

Regarding our WinzUP promotion, Weekly Cashback was credited to your account on 4th March 2024 at 00:14 UTC.

According to the Terms and Conditions (https­://­win­z.i­o/w­inzup), Daily Rakeback is calculated according to this formula: Your wagers x (100% - Game RTP %) x Daily Rakeback percentage.

For 1st March, rakeback was credited on 2nd March, 07:25 UTC.

When the amount of rakeback is less than 0.10 USD, it can't be claimed, just be added to the next Daily Rakeback amount, that is why it wasn't possible to claim it on 3rd March.

On 3rd March there were no bets, that is why only Weekly Cashback has been credited.

Your patience and understanding are greatly appreciated.

Best regards,
Winz.io Team

Status update: funds were credited to the player's account the day before yesterday,

Dear @Jonbro,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed deposit request/s and let us know in a timely manner if you have received in the casino account.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.